I wish my experience with this shop was the same as those with positive reviews. Unfortunately, it's not.
I was looking for cakes for CNY and a birthday. I tried contacting them through WeChat but no luck. I called the phone number provided here in yelp and was told to text and send photos for references of the cakes. Which I did. I didn't get responses so I texted again, which was the next day and still no reply from the shop.
My uncle decided we should just go to the shop and ask in person. We go to the shop, told to wait because the owner is busy. Which we did. It was about 10-15 mins? We then showed photos of the cakes we wanted. Again, one cake is for CNY and the other a birthday. The CNY cake was a cake photo inspired by THEIR own cake they've made before.
The birthday cake was explained and asked for certain specifics in person.
Because the CNY cake was red we had some trouble picking a flavor, vanilla, chocolate and there were others. But the baker recommended we try red velvet because she said "Yeah, it's good, try." I thought why not because its a red cake, so red velvet flavor. Ok... WRONG DECISION.
We concluded the consultation for the cakes and they didn't even take a name or number, let alone give us a receipt. We told the lady our pick up date and time, around 1-2pm in the weekend of CNY. To which it seemed like she was cool with that and told me make a deposit later for the cakes. That night, I made the deposit through Venmo.
Around 1:30 of pick up date we arrive at the shop. The workers were confused because we didn't have a name, number or receipt for the cakes ordered. However, they were able to identify my order based on pictures of cakes I had sent them for reference. Then we were told to wait. I thought it would be maybe 10-15 mins but NOPE. We waited for an hour, maybe an hour and 15-20 mins for the cakes. None of the workers bothered to let us know the wait time. I went up to the cashier again to be told to just wait a little more. Still didn't say the estimate wait time because our cakes were being made as we waited for the hour or so there. There were at least 10 orders that came and gone in this wait time. The baker lady did apologize for the wait and blamed it on it being busy because of CNY. I didn't have much to say anymore at this point.
This place is a RED FLAG for us from the start. Wasn't ready at the time we asked for, reserved it for. Couldn't find our order due to their lack ofs. Eating the cakes and then seeing their health score and reasoning on Yelp made me gag even more. The cakes were not worth the trouble of nuisance and time.
The red velvet cake had a bitter aftertaste to it. The red whip cream had so much food coloring in it that our teeth were stained from eating it. No flavor of cream cheese for the cake whatsoever. Just slabs of cake with flavorless whip and red food coloring on top, leaving a bitter aftertaste. For the price of this cake, it wasn't worth it at all.
The birthday cake slightly made up for the red velvet one but not by much. They ignored everything I asked for and since they were literally making the cake as we waited they just looked at the photo to make it. When I asked for an all beige (one color) cake. They made it like the reference photo when I came in person to tell them how I wanted. It was vanilla flavor, so I guess it was alright. I would prefer TLJ or Paris over this though.
Lesson learned. In my opinion the cakes here are for the aesthetics and design only. I will stick with TLJ and Paris. read more