I can't say enough good things about this company! From start to finish, the experience was smooth and stress-free. Ashlee in the office was beyond helpful -- friendly, knowledgeable, and genuinely cared about getting my heat restored as quickly as possible. She scheduled my appointment the same day I called, and within just two hours, a technician was at my door diagnosing and fixing the boiler issue. After calling three other companies who either couldn't come the same day or didn't service my area in Dobbs Ferry, finding this company was a relief. Their responsiveness, professionalism, and clear communication set them apart. You can tell they truly value their customers and take pride in their work. It's rare to find a company that's reliable, efficient, and covers all of Westchester County. I'll definitely be using them again for any future boiler or heating needs -- and highly recommend them to anyone looking for fast, quality service you can depend on! read more

No, I would not recommend this company to anyone. The service guy Keith came to me and did not bleed the radiators system properly. Keith the technician did not have the proper efficiency testing equipment to do a proper evaluation of the nozzle size. Keith said in his notes that he repaired the fuel line kink, and that wasn't true because the kink still exists. After Keith left that evening The boiler stopped running then I rescheduled for a another technician to come back out because I have a 30 day warranty, . The technician never came out to resolve the issue on December 20, 2025. Ashley the receptionist confirmed that the technician would be there between 2pm and 4pm. I left my job to meet with the technician and it was a no-show, repeated calls and no one answer. Shepherd ENG heating and cooling Bronx & Westchester company left my home cold in 25° to 30° weather. In my opinion I feel this company is a fraud. Do not use them if you don't want to be ripped off. read more

Shepherd ENG Heating Cooling and Refrigeration - This is the King that Keith the technician said he repaired - Heating & Air Conditioning/HVAC Near Me

TERRIBLE DON T USE After two visits they still couldn't t change an ecobee thermostat 2019 for a new ecobee thermostat 3. They claimed they need to buy a part but when I asked what part they could never give me a part number. They stood me up for an appointment and I aim still waiting for a phone call back from tech 3 weeks after the stood up visit. Impossible to reach the boss Peter too share my story... read more

Wow! They were truly a pleasure to work with from start to finish. Ashley, who coordinated the appointments and payment, was incredibly helpful and responsive--she reached out right away and made the process smooth and easy. Keith was exceptional: knowledgeable, respectful, soft-spoken, and highly communicative. He went above and beyond, navigating complex building rules and regulations with patience and professionalism. I couldn't have asked for a better experience. read more

One more time! Initially 5 star, then it seemed the problem had not actually been fixed, so 3 star, now I can split the difference. They did a good job, fixed the problem, and all that lacked was really... customer service afterward. To be fair, it was slamming hot and they were likely going insane. Also my mom went into hospice less than 2 weeks after I downgraded the rating, died soon thereafter, and adjusting the rating slipped my mind. I'd use them again in a heartbeat. read more

Called for service to repair hot water heater. Technician came checked and ordered some parts to replace which took a week to reach. Technician came and replaced the parts, but didn't work. As per his advice ordered a new tank through the office and deposited $500.00. Next day the same technician came with another guy to install the tank. Surprisingly I noticed that he brought a tank of a smaller size, not the one that I ordered. I refused to take it and explained to him that this tank will not fulfill my requirement. I called his office and was told that they are going to return part of my deposit deducting 2 days service charge which is 300 usd. I tried to explain that they can charge for 1 day as the 2nd day service should not be count, because he ordered the parts and couldn't fix the problem. After that the technician took the tank and ran away and stated that he was not going to return any money and he had enough with this deal. I called his office and after few minutes he came back and returned 200 usd. I brief I am still not clear why I had to pay for the 2nd day service. I would not recoment anybody to deal with this company or think twice to order any service. I would put no star for this company if there was any option. My Name: Suprabhat Roy read more

Needed a repair service and called these guys to fix a refrigerator and the boiler in the basement. The real issue came up when trying to start up our home boiler. The tech called me before arriving like 13 mins before. As soon as the tech arrived he went straight to the boiler first. He didn't mind me asking questions and seem very knowledgeable about not just boilers but just about anything which was kinda cool. After my questions which seemed to just distract from work I left him alone, he fixed the boiler first and then worked on the refrigerator. Luckily he had the parts to fix the refrigerator. Mind you the fridge was hot before he arrived so for the fact that both things were fixed I couldn't complain. Great repair service company. read more

The good thing is that they fixed our problem satisfactorily. However, they weren't cheap and worse, wouldn't honor the warranty in which they were to supply the parts without charge to us and to get these from the manufacturer. Our AO Smith hot water boiler had been installed by them in early 2014 and parts were warrantied till Nov 2023. When our boiler gave out we called AO Smith which identified the problem through the error codes and gave us the parts authorization number so that this servicer wouldn't charge for parts. But their technician said they didn't have the parts (these are quite standard ones, a gas valve and a thermopile) and would take a week to get them from the manufacturer (AO Smith). We couldn't be without hot water for this long. Their solution? That we pay the list price plus their labor and then seek reimbursement for parts from AO Smith. Why do they do this? Because they make hefty profits by selling parts at list price on top of their service call and labor charges. They charged $310 plus tax while Amazon Prime was listing these for $165 including 1-2 day shipping. As a result we paid them $696 to fix our water heater ($180 service call fee, $150 labor, $310 parts, plus 8.75% tax on all). The irony: I contacted another firm that said I could get the parts for only $50 as they'd get the parts replenished for free under AO Smith warranty. But by then Shepherd's technician had already almost completed the job. I asked Shepherd if they'd take the new parts I could now give to them and credit back the parts charges, but they refused. I had to repeatedly call AO Smith and send paperwork before they finally agreed to reimburse most of the parts costs (I'm still out $50 on this and Shepherd wouldn't even credit this much back), in addition to the $330 plus tax of labor charged by Shepherd. the time taken for the repair was about an hour, plus 30 minutes of chit chat, so 1.5 hours in total. read more

Did an awesome job repairing my boiler!! Thank you!! The job was done very professional without a lot of noise! Since then I haven't had any problems!! read more

Chris came by from Shepherd to my house. Had no heat for a couple hours tried to check the boiler but didn't know what to do. Chris came by to check the boiler had to pay $75 which i wasn't happy with. But i guess it was worth it since my heat was turn back on and have been working ever since read more