I am going to give this store a Generous 3 Stars. I have walked into this store on 2 separate…read moreoccasions; Neither time did anyone acknowledge that I had walked in or speak to me. Keep in mind there were no other customers in the store either time. Also I do not understand why we are in the last week of February and they still have a fully decorated Christmas tree up!? This is either extremely poor taste or ignorance. I am not sure which one. Take the Christmas Tree Down already!

Excellent service friendly I bought a silver chain excellent price I highly recommend this placeread more

I went in to get my Watches resized. They helped me out with excellent customer service. I would…read more100% recommend Carats Fine Jewelers to anyone!

Christine wad excellent on the phone. Very knowledgeable…read more Anna was great getting our jewelry repaired and cleaned and polished. I certainly will recommend this establishment to my friends and family

Great place for new and some used watches. See Steve fantastic service, great selection and price…read more I did shop around for my new Breitling Watch.

I took my Rolex to them for service, cost roughly $475.00 and took a month. Got it back, jumped in…read morea pool and water had penetrated the watch. Took it back and they said it was fixed. It stopped 3 days after pick up. After numerous visits and returns, 3 total, it still does not work. BTW, when they say they'll call when done, they never do and the service is not friendly at all. Taking it to a Cincy dealer today to get their opinion, make request a refund. I will never use them again. Jay

The best customer service and experience I've had with these fine gentlemen. I'd give them 10…read morestars if I could!

We began our journey with Diamond Bay over 6 years ago at Silver City when Monica custom designed a…read more50th anniversary diamond ring. We love it. Recently my sentimental self-wind Seiko watch of 17 years (which I purchased in Singapore) had two issues. After some unfortunate major water damage, George cleaned it up and got it running smoothly. Just today I had another minor glitch and it was repaired in a day. We love the bright inviting store as well as the welcoming, friendly, and caring staff. Make Diamond Bay your personal jewelers.....folks you can trust.

I had a ring repaired. The jeweler is excellent! He is very knowledgeable and reasonable.read more

We had more rings to resize and some earrings to repair. Milan is always helpful and friendly but…read morethis time he showed us some estate jewelry he had just purchased. Wouldn't you know it, it fit my wife perfectly so it seemed meant to be. Very customer centric, on Main St. so there is plenty of street parking available. Support local business.

Great honest people kudos to the man that requires a higher education for all his sales peopleread more

We had such a wonderful experience buying our first Rolex at the Diamond Vault! So happy to support…read morethis family run business and find exactly what we were looking for. Thank you so much! A bit more about our visit... When I first called the shop to inquire about their offerings the customer service was off the charts. A well spoken customer service associate answered all of my questions and even remembered my name. Upon our arrival we were offered delicious coffee while we shopped. The three brothers who are sons of the founders were personable, professional, and extremely knowledgeable. The Rolex we found is so beautiful with diamonds and gold accents. We were ecstatic because in today's market where a nice Rolex is hard to find! The shop owners took the time to explain how to care for the watch and what to expect as an owner. The full run down was especially appreciate because, like I mentioned, it's our first Rolex.

The crew there is very knowledgable and did a great job on my Tag Heuer. Pricing varies and can be…read morepricey but if you have high quality jewelry I would take it here...

Tried to charge 50 dollars to put a battery in my watch!? Went to another store and they did it for…read more6 dollars so....yeah...

Great couple and reasonable prices! They have a great jewelry repair! Definitely will be back to…read morepurchase and repair my jewelry collection!

From the owner: Watch bands, batteries and service. Custom jewelry design. Appraisals. Engraving. Ring sizing…read more Jewelry repair and cleaning We specialize in 18 karat and 22 karat jewelry. We sell gold coins, bars and bullion.