During our road trip, we had the pleasure of staying at this hotel, which has been one of the most satisfactory accommodations thus far. Its proximity to a wide range of amenities, including restaurants, stores, supermarkets, and banks, was particularly convenient. The bed and bedding were of high quality. Although breakfast was not included, we would still highly recommend this hotel to others. read more

I've stayed in lots of hotels in my time and this one is one of the good ones. I really do not understand the low rated reviews, my experience was really a good one. Check in was quick & friendly. The room was clean and well maintained and very quiet at night. The food we had (breakfast, lunch and a dinner) was well prepared and great tasting. Beer on tap was local (which I prefer) and a very good selection. In the morning I was up studying my French with a Starbucks coffee in a quiet breakfast nook. I liked this place and I'd certainly stay here again. read more

See all

The staff members are so friendly and kind and check in was a breeze. They are the reason this place gets any stars. They are so wonderful! However, my room was really dated and frankly more than a touch gross. The carpet was stained and had holes in it. The whole room smelled of damp and vague cigarette spoke. And portions of the dresser were just broken. Air con sounds like a Gulfstream 6 taking off. Someone had told me prior to my stay to switch hotels, and I see why. Not the worst, but man oh man this place is tired. Bathrooms at least are nice and the bed and pillows are soft. But I don't think I'd come back. Ha. Update. Was awoken at 12:41 am by an emergency alert instructing all guest to evacuate the building immediately. There was no staff to guide us to the exits. Someone mentioned a staff member guiding people to the exit, only to later learn she was actually also a hotel guest who happened to be a flight attendant. (I'm glad someone was at least trying to coordinate an emergency response) Sadly, when we got outside, there was no staff to provide instructions or information. No one knew what was going on. People randomly just starting filing back in and shuffling to the elevators. While other groups milled around looking for the stairs, as they were not readily in sight from the first floor. There was one staff member at the main desk at this point. So unacceptable. Had it been an actual emergency, this lack of guidance and general foolishness could have had serious consequences. People aren't just paying for comfort (which they're not getting here anyway) Theyre paying for safety and professionalism, which was SEVERELY lacking during this process. I know emergencies happen, and lots of factors are simply out of management's control, but the response was disappointing, especially on top of an already subpar beginning. I feel like NeNe Leakes would have some choice words about this... experience. Whew chile!! Update: It's 3:23 am. Another emergency alarm has gone off. Guys seriously???? read more

See all

Unfortunately, this hotel does not reward loyalty in any fair manner. During check-in, the person in front was a titanium elite member, and the front desk informed them that they upgraded them to a nice suite for their stay. When we came to check in with an ambassador elite member, the front desk did not care and did not even provide any form of an upgrade. This is extremely disappointing as ambassador elite members have stricter requirements and are the top Marriott status you can achieve. The hotel should prioritize their top members rather than just giving it randomly to other members and not even acknowledging it. Second, everything in this spot is outdated. The hotel, the rooms, the fitness center, the elevators, the hallways. Everything looks like it is at least 30 to 40 years old. As noted in the first paragraph, service was not good as staff gave upgrades to lower status members and not the highest status members. I will say that the lounge on the concierge floor is pretty good and better than the other options in the Albuquerque area. read more

See all

I recently stayed here for four nights while working in Albuquerque. This is an old property that has seen better days. I was on the Club Floor, 8, which presented some challenges for the plumbing. The tub only barely drained, leaving me ankle-deep in my own yuck some days. The water pressure is quite poor, and moves between a large trickle and a regular trickle. Water temperate wildly fluctuated between hot and warm without me touching the handle. I have a feeling that if I had not stayed on the top floor, the plumbing would have worked better. The TV was HUGE, the room quite large, the bed really comfy, and housekeeping was on point, coming every day. I had access to the 8th floor Club which was really nice, including evening appetizers, drinks, liquor, and a server who smiled. I loved the Gilchrist & Soames shampoo/conditioner/body lotion/handsoap/body soap in warm oak which smelled so great. I'm a Bonvoy member, and was very surprised that Sheraton is a part of Marriott, so I get points and accumulate nights stayed. The location of this hotel is really great, only a couple blocks from ABQ Uptown, across the street from Coronado Mall, and within walking distance of Winrock Mall. Food is easy to find around this hotel, with a breakfast place and Chili's in the parking lot. ENJOY, and Sweet Dreams! read more

See all

This hotel has potential but it needs some work. Yes, it's in a great location close to a popular shopping mall and several restaurants but the hotel itself is very outdated. Hotel rooms supposedly have been remodeled but all I've noticed is a brand new useless 75-inch tv with zero smart tv capabilities. The only channels available to watch are a handful of local channels and that's it. No Netflix or HBO login. That's a huge blow for me. The beds are comfortable and the room itself is very spacious. Gym is available 24 hours/day. There's an onsite hotel restaurant that's alright. I ordered the NY strip steak and it was pretty good. The drinks at the bar were weak. I had a margarita and I had to ask for an extra shot to taste anything. How much was the extra shot? $15. Yeah.. overpriced. Would I stay here again? Probably not. read more

See all

I had to cancel a trip due to a sudden hospitalization and soon after passing away of my father and this property made no help of getting me any of my money back for four days of a stay and also rewarded me by no points because I was a no-show. I called multiple different times with no response from any manager or general manager until calling enough times that the front desk manager eventually answered and provided no humanity on the situation. Very disappointing for a Marriott property to not be able to at least give even a partial refund, I wasn't aware that this company was struggling so much that they had to step on people going through a difficult time to make every dollar. read more

I definitely don't understand why this place has bad reviews. Absolutely everyone was friendly and the service was A+, the customer service was excellent. The food, and the atmosphere was fantastic and welcoming. The ambience was warm and they definitely knew how to take care of you. Our room was fresh and clean and the mattresses was very comfortable. Seriously I was impressed and happy, the low stars for this hotel is crazy I love you guys read more

Have stayed here a few times and have always liked the bar and service. Our last stay was uncomfortable due to the temperature in the bar and lobby. We told the bartender that it was really hot and she just said "yes it is". The a/c in our room also barely worked. read more

I enjoy having meetings here. Conference rooms are the right size for a small group. Starbucks is inside, yup SB. Very clean, I see cleaners all the time. If you're a regular they will even bring in special liquor for you. Blueberry vodka is the bomb in the lunge area. They will even make you something to eat. Burgers and fries are actually really good here, I was surprised. Service is great, always checking on you. read more

Sheraton Albuquerque Uptown - Bar area - Hotels Near Me - Albuquerque, New Mexico

See all

Walked some while waiting for our table. There's a small cafe in the lobby area. It's simple and clean inside. The bathroom was super clean too. read more

See all

We stayed in this gross hotel during a recent road trip (just needed to sleep and we were only there for about 8 hours total.). This hotel is not well run. The room was filthy, I didn't even want to put my bags down anywhere or sit in any of the furniture. The bathroom sink gurgled and backed up while we were sleeping (see the photo). When I told the front desk about it they barely even acknowledged the complaint and just sort of shrugged it off without even apologizing or asking us how they could help mitigate our concern. The coffee shop in the lobby was way overpriced and the people running it seemed more like they were volunteers at a coffee table at an office offsite seminar than they were actually working running a coffee shop in a hotel. Make sure to lock your car and don't leave anything valuable in it because there are stoned out people wandering around; it does not seem like a safe area of town. We saw vagrants hanging around when we arrived and when we left in the morning. One was digging through the trash near the curb in the front of the lobby porte cochere. I would only recommend staying here if you have NO OTHER OPTIONS. You would be better served by a motel like a Holiday Inn Express or Days Inn or something down the Highway for about half the price. Look at the photos. read more

See all

We stayed at the Sheraton Uptown the night after Christmas and booked through Expedia. Several days later, I realized the hotel had also charged us, meaning we were billed twice. After 14 phone calls and four voicemails, they finally returned my call. The guy, Matt Ivy, did apologize for not returning it sooner. He did not apologize for the double charge or explained how it happened. Here's the thing: we arrived late and check-in was strange. The front desk agent said I had to pay a pet fee for our small dogs, which was fine though I did not see this on Expedia. She then said she would not charge the fee because we were arriving late and leaving early. In that moment I got the strong impression she wanted part or all of the $100 pet fee paid directly to her in cash. There was also a man behind the desk with her who was not wearing any uniform or hotel logo apparel, and he appeared to be a boyfriend or someone just hanging around. I have stayed at this Sheraton before and not had a bad experience. Won't stay again for sure. BTW, room was clean but dated. read more

Highly recommend!! Staff were amazing and so, accommodating! Our room was clean and comfortable!

Always a happening spot for many different reasons. Flight crews always here which shows their willingness to work and accommodate crews and those needing a good nights rest. However, there are some staff members who are unfriendly and inconsiderate of request and questions. Of course those are things we have no control over but would like to see a change in. Checked in and had the desk attendant become slightly agitated due to phone ringing and helping guest. Not their fault and not our fault but their attitude in stressful times was brought out......rude. read more

I don't understand the low ratings for this Sheraton property. I stayed here for one night and enjoyed my stay. Free parking. Safe area. Check in was quick - three customer service reps were available to check us in quickly. Complimentary bottles of water in the room, with microwave, coffee maker and safe. For Marriott Bonvoy high level members, you have access to the lounge on the 8th floor. Drinks, snacks and coffee available through out the day. Breakfast and evening happy hour, too. Fitness center has 3 treadmills, bike, elliptical machine and weights. There's also a filtered water cooler. One issue I do have is that the carpet at the entrance of my room door was stained. They need to deep clean their carpets, esp in the rooms read more

I guess if you want to sleep in filth and get a disease then this is the place you'd want to go- Price gouging at its finest for Fiesta, staff are a bunch of self righteous facetious kids that can't do their jobs right.....how hard is it to write the correct room number on a card. Get to the room and what do you know.....filth. Look at the pictures and tell me you'd pay $300 to stay here. I've been to $30 HoJo's that were cleaner and had better employees. read more

See all

I have been staying at this hotel periodically for over 6 years. Pre-Covid it was a pretty nice place but in the past two years it has turned into a dump. I'll start with customer service. Advertised bar hours for Saturday were open until 130am. I rolled in a few minutes before mid night and couldn't order because the bar tender decided to close at midnight. Got to bed about 1am but up early because the housekeeping staff would have to try extra hard if they wanted to make even more noise in the hall. Went down to the Sol Cafe to get some coffee. Supposed to be open until 3p. No one there. Front desk staff is dimissive and boardline rude. Room was third rate. Security latch on the door broken, dirty torn carpet, no hot water at the sink. Terrible property. read more

See all

Filthy, disgusting and just plain gross. Nice location, but that's about it. I literally wore shoes in my room because the carpet is that filthy. I didn't even want my socks to touch ground. read more

See all

This used to be one of my favorite hotels but current management is running it into the ground. A BIG FYI, they are currently having a bed bug issue. To be fair, this can happen anywhere, any hotel, but I know of several instances in the last couple of weeks and specifically last night in room 338. Most frustrating part of this hotel is the practice of treating their airline guests as 2nd class citizens and not acknowledging our Platinum or above status. This is status we EARN and they couldn't care less and are downright obnoxious in their denial of benefits. Only pluses are a reasonably okay location with several other food options since their little robot delivered food to the bar is always cold. Also their long term bartender is pretty awesome and gets customer service. Everyone else, not so much! read more

Lifetime platinum elite Marriott member. Business traveler. This place might be worst hotel I have ever stayed in with Marriott badge. The staff is very friendly and polite ...but they are dealing with 10lbs of crap at this facility equipped only with 2lb bags. Where shall I start? AC sucks or flat doesn't work in room. Appears to not work in common areas either because hotel is ridiculously hot in lobby, hallways, and club lounge on 15th floor. If you have a west facing room, good luck ...your fan will 247 and won't cool your room. Floors off elevator / hallway smell of sewer and mold. Late June stay - pool close for season? Are you kidding me? So no AC and no way to enjoy outdoor pool in summer. Top it all off with terrible wi fi connectivity and speed. Constantly losing signal. Worst reception I have experienced in 15 years of heavy business travel. You have been warned. Stay away. read more

A comfortable, affordable spot to rest on a short weekend trip to Albuquerque. This hotel worked out great for us since we were out and about most of the weekend. The location is a short drive from the airport and rental cars, taking us about 15 minutes from the Rental Car Facility. We found it to be central to everything we wanted to do in town, never driving more than 20 minutes to get anywhere. Just a few minutes away is ABQ Uptown which is a large, beautiful outdoor shopping center with restaurants as well. There's also a Target on the edge of the shopping center. Everything you could need is within minutes of the hotel. The parking lot in front of the hotel offers plenty of parking in a well-lit lot with minimal walking to the hotel entrance. Major bonus, parking is free. Inside the hotel is a large lobby bar, a full service restaurant, and a limited market/coffee shop offering Starbucks coffee. We must have been some of the last to check in because our room looked like it was designed for a wheelchair. Not a big deal, this just meant the room was more spread out and open. The room was clean and had everything we needed. We never heard noise from outside or surrounding rooms so it was easy to sleep well at night. The room included a small refrigerator and coffee maker which are my major musts. A comfortable hotel at a good price in a central location, I'd stay again when visiting Albuquerque. read more

Sheraton Albuquerque Uptown - Room area of king bed room. - Hotels Near Me - Albuquerque, New Mexico

See all

I stayed here for a work seminar. The seminar was at this same hotel last year and nothing has changed. It was clean and roomy, but it feels outdated. The check in was very quick and easy. I had to get my remote replaced because it did not connect to the tv. The repairman was very prompt and friendly. I ordered room service for breakfast and the hostess was very nice. The food was priced comparable to other hotels, but it did not taste good. I did not eat much of the burrito and I ate the crunchy part of the hash browns. I did eat some of the fruit. The bathroom was clean but also not very modern. The toiletries were not high quality and only the basics were offered. I would stay here again if choices were limited, but it would not be my first choice. Next year if the seminar is at the same location, I will probably stay somewhere else and Uber over. read more

Sheraton Albuquerque Uptown - Breakfast burrito, fruit plate. - Hotels Near Me - Albuquerque, New Mexico

We were not wowed but the hotel staff was efficient, the room was clean if dated, the housekeeping on our floor super helpful and accommodating and the Club level ok. The rooms are a bit noisy but we stayed here 3 nights and found it an easy location to get pretty much everywhere and parking was free. It might not be our first choice but we wouldn't mind it. read more

This hotel did not disappoint is in a good location. Plenty of should be plenty of food likewise chickens music in the room for large in the lounge provided snacks through the entire day as well as breakfast in the morning and heavy hors d'oeuvres at night. He really do I give a five stars but when a hotel can hit all the things I need as well as want and still be low priced. I have to give credit where credit is due. read more

See all

I have stayed here on and off over 16 years. They have gone thru some changes. Yes, it might be an older hotel. They have been consistent, with no hassle check in, coffee downstairs in the morning for free its Starbucks. They are nearby to many restaurants to eat; the public transportation is right outside. Shopping mall across the street. Their bar has live music on Friday night, good regular cocktails, and a descent menu with reasonable prices for a hotel. The front desk is accommodating and friendly as well as the drivers who will take you to the airport. Cable, fridge in rooms, good bath products, extra towels, hot water. Safe area! It's always a pleasure to stay here with the amenities and service. read more

This was one of the worst stays in a hotel I have EVER had. I'm not one to complain and definitely was not looking for an upscale experience but this stay was just ridiculous. First off, we stayed in room 531. There is a 2" gap under the door. Not because the door is mounted wrong, but because the floor is actually not flat. You can feel it under the trashed carpet, and we felt off balance when walking around. We arrived to a room that looked as though it had not been cleaned at all. Muddy childrens handprints on the inside glass of the sliding door that opens 2" onto a non-existent balcony. There was also trash under both beds, hair on the pillows and sheets, and the hvac unit sounded like a rolling bucket of rocks. The mattresses were completely hammocked out, they were truly as bad as sleeping on the floor. The sheets on the beds were completely thread bare. The comforter was disgustingly filthy, it looked as though it had never been washed. There was blood, stains, and who knows what else on it. I did not bring this to the attention of the front desk because the woman on duty was rude and confrontational even at check in. Our room was not upgraded and there was no welcome amenity provided (standard for gold elite). Also, housekeeping was not even an option which seems absurd, at this point it has nothing to do with Covid protocols and everything to do with cost cutting. Also, don't expect a hot tub. The one in the property photos has been filled in with rocks and a fake tree placed on top. I will avoid this property at all costs when visiting Albuquerque and I don't feel right about being charged for this stay. read more

See all

Staying for business, My room was dirty. Got a second room clean but mold in the bath tub wall paper falling off at seems wall are dirty. Trying to schedule hotel transportation to airport not enough hotel vans or hotel van drivers. Way too many airline crew trying to get to airport. They do the best they can but they don't go out of their way to resolve the issues. read more

Very nice hotel in a great location. Walking distance to an array of great restaurant choices. The hotel restaurant is also a great choice. And I really like the mall across the street! read more

The person that works the concierge lounge in the evening is rude. She wont turns lights up, complains if TV is turned up even slightly, barks at you if you ask for a glass of wine "it's not free" and hides in the back. She has the nerve to set out a tip jar when she does nothing. Food is GROSS. Get your water for your room and get a glass of wine downstairs. Not a good way to treat Elite/Platinum customers read more

Sheraton Albuquerque Uptown - This is the room she hid in the entire time - Hotels Near Me - Albuquerque, New Mexico

See all

Unfortunately, this hotel is sorely out of date for a "Sheraton" experience and I have gotten much better rooms at lesser-name brand hotels. The staff is nice and accommodating (+) and I like the amenities such as the Sol Cafe and spacious lobby but there's not much else that will "wow" you here. For my husband's birthday, I asked for added amenities such as rose petals and champagne added ($50) while he was away, and even though the staff made it happen, it felt half-assed. Only some rose petals were real, and the rest were fake. This hotel is within walking distance to other big plazas and it is probably is one of the highlights of staying here. read more

In short: my belongings were exposed to bed bugs for 3 nights and the response from Sheraton/Marriot management was completely unacceptable! Please check your room before spending the night as I encountered an adult, fully grown bed bug (see attached picture). If you want the longer description please read on: Got back to my room late (11:30 PM) after long day of work and was about to get into bed when I noticed a spot on my pillow in the TV lit room. Turn on the light next to the bed and the biggest bedbug I have ever seen was sitting right on the pillow. I called the front desk and had them move me immediately. I showed the night manager the bug before vacating and she took pictures of it. At this point, I just wanted to go to sleep. However, I had stayed in this room for 3 nights prior!!! Which means all my luggage and personal belongings in the room had been exposed to the infestation. I have managed employee barracks and have had personal experience trying to eradicate these bugs. It is very expensive and time-consuming to truly get rid of them. Realizing how serious the situation was; I contacted management about it in the morning and their response, after some back and forth, was to clean my clothes for me!!! Are you KIDDING!! Do you know how much it costs to get rid of bed bugs if they get into your house? I am now expending time, energy, and personal expense to decontaminate my belongings. The response from Sheraton/Marriot management was absolutely unacceptable. Please check your room thoroughly as I encountered an adult bed bug which means there are likely plenty more. read more

Sheraton Albuquerque Uptown - Bed bug! - Hotels Near Me - Albuquerque, New Mexico

See all

Hotel seemed decent but staff is incompetent and can't communicate properly. Hotel room was warm and they were unable to help or even apologize. Very poor customer service. read more

Wonderful experience, thank you to the security staff! I needed help parking my truck and the gentlemen took it upon himself to guide me and make sure I got everything from the vehicle I don't know his name but it was the older gentlemen even though I'm older myself, I just wanted to thank him and I appreciate the accomodation. Ok security guard name is James. Thank you Update spent some time at the bar and found Tory a shining star! Thank you Tory for the best service, you are exceptional at what you do. read more

Had a much better stay this time around. It was NYE so lots of hustle and bustle. Nevertheless staff found time to add kindness and a personal touch to our check in and also the next morning at the restaurant. Room was clean and peaceful. I will say it's time for a good carpet cleaning or even to buckle down and remodel. Other than that a nice stay read more

Sheraton Albuquerque Uptown - Stain on the couch. Yuk!! - Hotels Near Me - Albuquerque, New Mexico

The staff were all so nice and helpful. But the rooms are out of date, falling apart, and my rooms was stuffy. My allergies started the first night and I let the morning staff know my room needed it's air filters changed. They said they'd let the maintenance people know. When I came back that evening it was just as bad. And with the fires outside it wasn't helping. I called to the front desk and they said maintenance had already left for the day. I was checking out the next day so there was no point to have them come check out the room for me. But I did say the filter needed to be replaced in this room. I won't be back. My sinus won't allow it. read more

As a BONvoy member, I am glad that we stayed here. It's always a wonderful experience, the staff all the way from cleaning staff to administration was helpful. Location is in uptown, parking was safe. Easy access from the freeway. Clean and pretty Inside. read more

Pretty cool hotel. Very clean and smells good (not like a smelly cheap hotel) stayed Christmas night for a getaway. Had good food by the bar. Clean pool. Rooms were very nice and comfortable. The only downfall is the room was way too hot and it took a very long time to bring the heat down. Would recommend read more

Sheraton Albuquerque Uptown - Robot got our food - Hotels Near Me - Albuquerque, New Mexico

See all

I don't remember such a nice service like this hotel. The front desk was extremely courteous, so all the employees of the hotel. Food was great, service too. We had only 1 breakfast but they give us 2, and we come late as well. We travel the world often and this is one of the top hotels services I been. Definitely recommended. read more

After experiencing a horrific stay at the Santa Fe Marriott, I had the delightful experience of staying at the Sheraton Uptown. The hotel is bright and cheery and clean. The staff is excellent and attentive. The room was well lit and clean. The ABQ grill was very good. Most of all I would like to give a call out to Nate Valdez. He is the Director of Rooms who is committed to customer experience. He runs a tight ship and expects nothing but the best. Nice job Nate! When in ABQ I would recommend you stay at this facility. read more