It's really easy to note all the negatives, I took pictures and will let them do their job. As for the good, it was really easy to change our room after checking in. Initially had an accessible room to accommodate my partner's needs but she wanted a better room to what she seen online when booked. Room was larger with a nice outside view of pool area, and thunderstorms as they passed during the evening. Beds and pillows were comfortable. Shower head was a bit funky but manageable. Lifeguard was very generous in assisting us when we went out. Building looks older than it looks but is certainly built to catch an eye. read more

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We learned a few years ago that if we are going to Parsippany for a convention at "the castle", you stay at the castle. This, for the convenience alone, is the best bet when attending Dark Force Fest. Convenience is really the only positive... but it's a big one for me. That being said, the walls are thin, the toilet ran loudly the whole 2 days we were there, the tub was hard to turn off so it wasn't dripping, the AC didn't work great. read more

Meh more like 2.5 stars! This hotel has always stood out to me because it looks exactly like a castle. After passing by it for years, we finally decided to book a 24-hour stay to see what it was like. The outside really does give off that fairytale castle vibe, but once inside, the magic fades. The property is huge and extremely busy--the lobby felt more like Grand Central Station than a relaxing getaway, which was a little overwhelming. They even had a security guard walking around the lobby, which felt a bit unusual. On the plus side, the hotel has lots of parking and is conveniently located right off the highway, so it's easy to get to. They also have both an indoor and outdoor pool, though we didn't have time to check them out. Our room was clean and spacious with a nice view, and the bed was comfortable. However, everything else felt very dated, as if it hasn't been refreshed since the early -2000s. The mini-fridge alone looked at least 15 years old. For such a large room, the bathroom was extremely small, with the sink, toilet, tub, and shower all crammed into the same space. They still use a shower curtain, and while they do provide toiletries (shampoo, conditioner, and soap), the setup felt more budget-level than "castle." The closet also didn't have any extra blankets or pillows, which was disappointing given the size of the property. We had dinner at the restaurant downstairs (steak, fries, chicken Caesar salad, and two drinks). The food was decent--not bad, but nothing memorable. We did end up moving seats because there was a noticeable gnat issue near the bar, which wasn't ideal. Check-in and check-out were both smooth, but we were a bit annoyed when housekeeping knocked at 9 a.m. on our departure day to ask when we'd be leaving. Overall, this hotel has so much potential. The exterior is beautiful and inviting, but the inside doesn't live up to the castle charm. It's in serious need of updates, and for the price, it doesn't quite deliver on luxury or relaxation. If you're looking for a busy, castle-themed stay that's easy to get to and offers pools and parking, it might work for you. Otherwise, you may want to look elsewhere until renovations are made. read more

Sheraton Parsippany Hotel - Hotels Near Me - Parsippany, New Jersey

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When I pulled up to this Sheraton I was blown away by the outside. Its beautiful! It really looks like a castle. When I went into the lobby I was still pretty excited. The lobby was nice, there is a restaurant that is open for breakfast and dinner. The staff were really nice and friendly. Now the room... It left a lot to be desired. I was beyond disappointed. It really needed a complete overhaul/ update. The dust was visible on all the countertops. For as nice as the rest of the hotel was, I was seriously disappointed. Im not sure if I will be returning to this location or not. I will make sure when in town next to check reviews to see if any updates have been made. read more

Sheraton Parsippany Hotel - Hotels Near Me - Parsippany, New Jersey

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I wish I could give this place zero stars. For over $200 per night, the experience was extremely disappointing. The room felt old, smelled old, and the interior badly needs renovation. The shower was broken/leaking, the toilet had issues, and the room was noisy, making it hard to relax or sleep. The coffee machine also looked dirty, and the coffee itself was terrible. The staff were generally okay, but even getting the daily bottled water was unnecessarily difficult. We had to ask multiple times while they checked whether they had already given it to us. One time they refused to give us because it was 'not time yet.' Since checkout time normally marks the end of a hotel day, I assumed we were still within that day of our stay by a few minutes. For a hotel charging over $200 per night, this felt unnecessarily petty over a couple of bottles of water. Housekeeping also knocked on our door around 8 a.m. while we were still in bed, just to ask whether we wanted housekeeping that day. That should be handled in a less disruptive way. Overall, the hotel looks old, smells old, and feels poorly maintained. I feel like even a Super 8 or Motel 6 would have provided a better experience. I would not recommend this place unless it is fully renovated and the service standards improve. read more

Driving up to the hotel it just looks so majestic, but interior definitely is overdue for a renovation. However, service we received from Sheraton Parsippany was great. The first room we went to was beautiful with two sets of windows. Unfortunately, the AC was insanely loud and after a couple of minutes the smell of smoke flooded the room. I explained the situation to front desk and they were able to get us a different room immediately. The curtain were blackout curtains, and we were able to sleep in comfortably. They have both an indoor and outdoor pool (closes at 6pm). Pools are not heated, so they will take some time getting used to. Otherwise, very clean and it was great for laps. Breakfast buffet was standard - scrambled eggs, sausage, bacon, potatoes, fresh fruit and assortment of bread, bagels, and baked goods. All the food was hot and fresh. All in all, great stay despite the initial hiccup! read more

My recent stay at the Sheraton Parsippany Hotel in NJ was extremely disappointing. At check-in, the front desk associate (young woman with curly hair, no name tag) rushed through the process and seemed more focused on her phone than assisting guests. I asked about my breakfast voucher and was told I could simply show my paperwork in the morning. That turned out to be incorrect. The next morning, I was told very rudely that I needed a physical voucher card. The staff member overseeing breakfast was dismissive and unprofessional, making an already frustrating situation worse.The most concerning issue, however, was finding a bed bug in my bed the following day. I immediately reported it to the front desk and was again assisted by the same associate, who said my information would be documented and gave me the manager Kenny's contact information. Despite multiple calls, I initially received no response. When I finally did reach Kenny, he had no idea who I was or what had happened, which raises serious concerns about communication and guest safety. Between the poor customer service, misinformation, lack of follow-up, and serious cleanliness concerns, this stay fell far below expectations. I would not recommend this hotel based on my experience. read more

Sheraton Parsippany Hotel - Hotels Near Me - Parsippany, New Jersey

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As an event go-er this hotel delivered! Plenty of parking, easy to find, all the service people were helpful in a hot crowded weekend. They have lots of different event spaces which served many needs of the event. They had a buffet going all the time which was always being taken and heard it was good. While the prices are expectedly high, the bar and restaurant seemed to be full and a solid menu for food and drinks. I liked the amenities booth they had tucked away- yes you'll pay 3 times drug store prices but it's right there and you just pay with your card. They have a large pool which is great for a group hang out also, super fun! I'm so glad they hosted us and can't wait to return next year- including to try out their rooms. read more

I'm a frequent traveler, and I only wish the outside matches the inside of this place. I pretty much have given up with this place. This hotel needs a major upgrade to their rooms. The Pillows and sheets are not pleasant at all. The smell on the pillows are unbearable. If they wash their pillows, they definitely are not drying them. The rooms need some sprucing up and definitely need to be refreshed. Foul odors are coming from the bed area and older furniture. Sorry but I have to be honest, as I've stayed over 10 times here and I'm pretty much done. Hopefully you guys get it together, and update this hotel before it's too late. The staff is not the same, before it just seemed like you had friendlier people at the front desk. The Breakfast is still good, but more life is needed in that area. It's very gloomy and dark. Good luck guys read more

We stay at this older hotel for its convenient location, near 287 and 80 (and about 30 minute drive from EWR), and for its gym - it's attached to an Envy Sports Club and exercise is a non-negotiable for us. The gym has a lot of treadmills and a large weights section, as well as a single racquet ball court, and a small indoor pool. The hotel offers free self-parking, and we were happy to see the parking lot was salted after it snowed during our visit. The lobby was festive for the holidays and the staff are nice, and the guest room showers get HOT water with great water pressure. But other than that, the rooms and hotel feel dated and leave a lot to be desired. Our room was spacious but tired. It had a cracked window and cracked-open window when we arrived in 7 degree weather. And a very thin duvet cover on the bed. Brrr!!! It was difficult to moderate the room temperature - we blasted the heat and the air system was so loud...then it would loudly shut off (which woke me out of a sleep!). There's a drip coffee pot in the room and drip coffee downstairs in the breakfast bar (first world problem: there's no espresso to be found but DoorDash to the hotel saved the day!). Hotel lobby convenience store, which always seemed to be closed during our last visit, is now closed for good...sadly out of business. The hotel with a gym options in NJ are limited. This hotel has potential. I hope they invest some money into it to give it some needed TLC! read more

I wish I could give this place zero stars. While visiting the property, I encountered a black male security guard who was shockingly very rude, aggressive and hostile toward me for no apparent reason. He aggressively questioned whether I was a guest and even after I calmly explained myself and chose to leave without causing any disturbance, he continued to escalate the situation. As I left the hotel, he followed behind me and began shouting angrily at me to never come back to this hotel ever again or he'll throw me out, as if I had done something wrong -- which I hadn't. The entire interaction was very very disturbing, unprofessional, intimidating, disgusting and flat out very inappropriate. It left a terrible impression of the Sheraton brand, especially considering how many other hotels manage to balance security with respect and hospitality. I understand the importance of maintaining safety however there's a huge difference between doing your job and being openly hostile to guests or visitors. This was completely unacceptable and I hope the management takes this seriously and provides better training on how to engage with people respectfully. Until then, I won't be returning and not because the guard told me not to but because no one deserves to be treated like that. read more

4-star hotel? More like 2, rooms are dated, not very clean, mismatched furniture, no taste...This hotel needs to be fully renovated to receive another star or two. I don't recommend this hotel at all! The front desk was pleasant. read more

The room smell of smoke Dark dirty carpet Tub w no slip matt No wifi connection Noisy air conditioner Old needs a face lift Staff was accommodating and empathetic.. Embarrassed as a Marriott property...disappointed read more

We had the absolute pleasure of working with Janice at the Sheraton, and from the moment we met her, we knew we were in the best hands. Her energy was truly infectious, so warm, welcoming, and full of life. She made what could have been a stressful process feel exciting and joyful. What stood out most was her genuine passion for helping us envision the Sheraton as our wedding venue. She listened to our ideas, answered every question with patience and care, and truly made us feel like our wedding day was just as important to her as it is to us. You can tell she loves what she does and it shows in every conversation and detail. She was such a joy to talk to and work with, professional, knowledgeable, and full of heart. If you're looking for someone who will make you feel seen, heard, and excited for your big day, Janice is that person. We left our meeting feeling more inspired than ever and can't thank her enough for the experience. She's a gem! read more

Horrible - I mean HORRIBLE online experience. Booked a room because of a family event. Hotel from the outside is spectacular. Not so much from the inside. My wife and I agreed it felt 'OLD'. Hotel is humongous, basement gym and pool look new but still couldn't escape 'need a facelift' kind of feeling. read more

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Nice "Marriott" option in this area of NJ. I have tried many that are near Drew University and FDU - this is top 3 (along with Hanover Marriott and Westin Gov Morris). No M lounge as most Sheratons don't so no surprise - still get breakfast in restaurant if have status. Rooms nice size and a/c works well. Will stay here again. read more

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I've been here a few times when visiting customers out in NJ. This hotel seems to have always been under some renovation project, and it still is. Concierge lounge isn't open but they provided breakfast downstairs. Rooms were great, the castle-ish style is unique, rate is fair and the location is convenient. read more

Sheraton Parsippany Hotel - Not a bad room on the 6th floor - Hotels Near Me - Parsippany, New Jersey

For such a beautiful exterior, the interior needs updating. Upon arrival, I was told that the club lounge was not open (?) however I could still pay almost 200$ and be on the club floor- and the benefit would be .... 2 waters in my room ( per front desk associate) The room was dark & the HVAC system was extremely loud. So much so that I turned it off before I went to bed because it was louder than the TV! It was an extremely small bathroom and they must put water softener in the water because after a shower I felt very slimy! There were a a Hyatt Place about 1/4 mile away -so that's my go to for next time! No thank you Sheraton! read more

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An impressive place to stay However here are my complaints: Only 2 towels in the bathroom - I asked for 2 more They brought them to our room reasonably fast The 2 little plastic creamers for coffee were old and not fresh so I drank my coffee without any cream I found out by pouring some of the cream in - not a good result The A/C was kind of noisy - I set the temp pretty high but it was generally chilly in the room - it never got very warm The blankets were not very warm in my opinion I could not connect to the WiFi Parking - you'll have a bit of a walk from your car to the lobby It's definitely an above average hotel Otherwise it's a great place to stay read more

Sheraton Parsippany Hotel - View out of our window on 5th floor - Hotels Near Me - Parsippany, New Jersey

I have stayed here in the past and was never a big fan and to say it has gotten worse is an understatement. Only stayed here as my usual Marriott was booked. From the outside it looks like cute castle but in reality it's more the type of. Astor that is tight out if a horror movie !! Arrived to a pitch black parking lot and no one about to help. Rotating doors stick and are hard to open and trim is all tarnished. Lobby is massive and just a huge empty space. Eerily silent. Very few amenities- no lounge available for Platinum or above. Just an old outdated shop. Thank God I had picked up water at the airport. Restaurant has mainly unhealthy pub type food! Hallways to room are dirty and outdated with worn carpet covered in stains. Dark brown - carpet, walls, it's dark and badly in in need of an upgrade. Feels again like you are in a horror movie. Room was large but again dated with brown walls and brown carpet, stains, mattress is so soft and you sink into it. Like it's years old!! Checked for bedbugs based on their reviews and found a left over antibacterial wound spray bottle on the mattress base Room was too warm as you just cannot use the AC unless you have earplugs - it's so loud so it makes the stay unbearable. And even after I turned it off so I could get some sleep - it tuned itself back on again even though the wall controller clearly showed off!! Bathroom has a few worn down towels and mish mash of amenities that looked like leftovers from another guest as they were from various brands. Fridge in room was unplugged so was useless first 14 hours! Basically old and run down, very little in way of amenities! Was so glad my usual hotel opened back up for my next visit !! read more

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Thank you....booked this reservation for two nights. The hotel cancelled our reservation "stating water issue" without letting us know. Crap. read more

So I will note I was only here for an event night - last time I was here it was still Tara! - but this warrants a review for how great the event was. First off, bring your own sound system. FYI. But the room was very clean and well arranged for over 100 people to feel like we were all in there together. Service was very attentive compared to events at other places. Table clearing super punctual, water refills not requiring your insistence, everyone served within a minute or two of each other! I'm not used to this! And the fooooood. We had three options. I wanted steak but apparently whoops, the previous event had left over filet mignon and offered them to us and whoops, we accidentally were okay with this. MY GOD WHAT DECADENCE. They were perfectly cooked to a consistent medium rare throughout, so moist and just melting in my mouth. Potato salad was rich and flavorful, even the squash was tasty and I'm not a squash fan normally. Notice i said "they" were cooked? Everything was so delicious I sopped my plate clean of the rich steak juice/sauce (perfect consistency) with dinner rolls. The waiter saw my clear plate and offered me seconds. Second filet. On the house. I wasn't even hungry but I said yes because Already 5 stars and I haven't even gotten to dessert yet. We were gonna have cheesecake (meh) but whoops, they also had leftover rich moist espresso cake with chocolate in it and whoops, we also agreed to substitute that, and let me just tell you that is one gigantic slice with a ton of decadently delicious frosting. I went around after our event and cleaned other plates of cake as I left. May all of our events come here from now on. read more

Sheraton Parsippany Hotel - steak dinner - Hotels Near Me - Parsippany, New Jersey

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I was hoping to find a better hotel in the vicinity than the other main brand name hotel we usually stay at, but the Sheraton Parsippany turns out to be a dud and huge disappointment that doesn't have to be. All can be easily remedied, but probably won't be. First, having recently sprained my ankle, I reserved and paid for a "King Bed, Corner, Large Deluxe Room with 'Guaranteed Mobility Accessible, Room with Roll-In Shower.'" All those descriptions were on the same reservation confirmation! We were placed in a first floor room with a roll-in shower and king bed, but no chair or couch and definitely not a "corner deluxe room." The first night, we were too tired to deal with getting either a refund for the difference or move to the large deluxe corner room we had paid for. Fortunately, the next day they happily moved us to a large deluxe corner room that had a chair and couch... but no "mobility accessible shower". My husband preferred having furniture to sit on more than I preferred a step-in/roll-in shower, so it was acceptable. ******* Had I not complained, however, we would have been lodged in small room with no furniture for the price of a large deluxe corner room. Not cool. ******* Second, the Sheraton Parsippany smells like Pine-Sol. Sure, Pine-Sol is a disinfectant, but its odor is reminiscent of 1950-1970 hospitals or cheap motels. I don't think hospitals even use Pine-Sol, anymore. I do not expect a luxury hotel to smell like Pine-Sol. There are so many disinfectants today with no odor/scent or far more pleasant scents than that of Pine-Sol that's used in cheap motels. Third, the Long Island Iced Tea I ordered but could not drink, and for which I paid a hefty sum as a courtesy (bar tender charged me even though I had taken only two sips), was all Coke or Pepsi and sweet and sour, which completely overpowered the alcohol, if any. Fourth, there are no fresh pastries, sandwiches, fruit, or freshly brewed coffee available in the hotel's lobby shop. Fifth, the beds are short-sheeted. Having been in two different rooms during the same stay, I can attest that both beds were short-sheeted when made. Sixth, the coffee in the room was extremely weak, even when adding only a half cup of water. Not worth drinking if one appreciates a real cup of coffee. The iced coffee from the vending machine tasted like an antacid. Next time we're in the area, we will revert to the tired ole hotel where we have been staying for the past five years. It may be too hot in the winter (boiler-room building heat), but at least the windows can be opened. And the other hotel's lobby shop has fresh fruit, pastries, sandwiches, and freshly brewed coffee... and the Long Island Iced Teas at the bar are well made and worth the money. read more

Stunning! The hotel looks like a castle. My family was in town for a wedding and we all stayed here. When we checked in- the staff was very cordial and polite and assisted us with our requests for late checkout & adjoining rooms. We had 2 king rooms- one with an extended corner suite and the adjoining room was still extremely spacious- perfect for a couple or party of 2. The non-suite also had a vanity mirror and chair outside of the bathroom, which was perfect for the occasion. The pools were also a great addition. The indoor and outdoor pools were beautiful. We stayed indoors at the heated pool and hot tub area and you could see out to the outdoor pool (window walls separating the two). Great experience. We'd be back. read more

Sheraton Parsippany Hotel - The hotel - Hotels Near Me - Parsippany, New Jersey

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For the price that you pay this is definitely not worth it. I know that there are some things that are out of the control of the hotel, but they can reach out and work a solution or inform you of the issue. The internet was out pretty much my whole stay and it was really bad because I work remotely and the people at the event also were depending on it. I called the front desk twice and they were not as nice to let you know that the internet was down and that it was not coming up any time soon. I staid there for an event and I was placed at floor M, where it seems they have a lot of training room and not really ment for guest to stay. The door hinges were pretty rotted, the fridge was out in the open (a lot of hotels place them in a cabinet), and the whole thing was not great. I was able tk be moved tk the 6th floor, and same thing with the hinges and the fridge. This is definitely a hotel that needs a lot of love and investment on renovations. The outside is beautiful, but it needs some work. read more

Sheraton Parsippany Hotel - Hotels Near Me - Parsippany, New Jersey

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Facility is long on the tooth. Needs updating and thorough cleaning. Room was a bit dirty and shower had a Rube Goldberg shower head. 7 am fire alarm did not help however all the people we dealt with at the desk and over the phone were excellent. read more

Terrible hotel and customer service. Canceled our room due to maintenance issues and didn't even communicate to tell us. We came from another state to stay here with little kids and they had zero remorse over canceling and not letting us know in advance, or even made zero effort to compensate or try to find another lodging for us. I wouldn't recommend this rude and terrible hotel to anyone! read more

Front desk staff and manager could not be more accommodating and helpful. Text communication via the Bonvoy travel app is read immediately by front desk. Great breakfast buffet. I am a Marriott Ambassador status travelor and find this place a breath of fresh air. read more

Just WOW As I drove into the parking lot of the hotel i encountered the beautiful castle like structure of this hotel it was just breath taking, I could not believe I was about to spend the night in here. I came to attend a convention so it is a given that they are a pretty busy hotel with weddings and conventions happening pretty often and seldom at the same time. walking in the lobby you will find the bar and restaurant areas as well as the elevators for the rooms and the lobby desk for the check-inn. This hotel is part of the Starwood chain so make sure to have your rewards number with you upon check in or during your reservation and get those points. Once chicken in I went to my room to notice that NO FRIDGE IN THE ROOMS, now their reasoning is that they are trying to be more eco friendly and not waste the electric when none is used. But realizer that they are available to be brought to your room upon request. GET FRIDGE IN TH ROOM UPON REQUEST. I did not have to wait to for the fridge, it was put in my rooms, as long as the "DO NOT DISTURB" sign is not on the door, they will come in and install the fridge for you, it was odd that they left it on the floor. And the fridge was a bit on the older and a little beat up side, but ok. The things that I LOVED about this hotel: THE GYM- amazing, this gym is nothing like all the others out there. This is a legit gym. Has everything you need to workout. THE POOL AND HOT TUB- although it closes at 2200 the guy was nice to let us stay a little longer and we were able to have a couple of drinks too, no glassware tough. THE BAR AREA- on weekends the bar area has some good live music going on and we really enjoyed spending a couple of hours here and have some drinks. Overall this was a great experience, I am very happy that although this is one of the larger scale hotels with conventions and all that makes a hotel less homey and more a business we still had a great time and a nice stay. read more

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I was there for a weekend event. I would recommend. The hotel is old but clean. The service was good. Although it is huge it felt intimate.

BEWARE!! BED BUGS!!!! This hotel gave us bedbugs. Here are just a few examples of the blisters and bites on my legs and arms after having stayed here on June 26, 2021. And, not only did we get bedbugs, which was confirmed by an exterminator (we saw one of the bugs in the room and took it home in a bag thinking it could be a tick), but the hotel refused to make it right when we called to tell them. We simply asked that they pay our exterminator bills. I did not ask that they pay my doctor bills to get the bites looked at. I didn't even ask that they refund us for the room. Nothing. Terrible customer service and the possibility you take home bed bugs? Spend your money somewhere else. read more

Sheraton Parsippany Hotel - Hotels Near Me - Parsippany, New Jersey

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I might have found the perfect hotel for the right person... as a person, do you.... 1. love old, dirty, run-down hotels? 2. appreciate the convenience of having someone else's shoes under your bed when you arrive? 3. appreciate the subtle embrace of a bed that sinks in the middle, but that is ok because the sheets used come off of the mattress and gather there? 4. look forward to a relaxing hot shower that is conveniently low enough to spray you directly in the belly button? an intended benefit is that you are able to count the hairs in the shower from the previous guest as you limbo as low as you can to wash your hair. 5. find the screeching, unusually loud but effective, sound of an ancient air conditioned all night pleasant? if yes, this is the perfect place for you. for everyone else who is not a sadist, stay somewhere else. read more

If I could give a rating of zero, I would. While I stayed at the Sheraton I came across what I can only describe as "dried snot" on our bathroom ceiling, clumps of hair sticking out of the ceiling tiles outside our room, and a cockroach inside our room. I called down to the front desk, who sent up a man with a can of bug spray. He then tried to convince us that it was not a cockroach, but just an ordinary bug and was not happy when I told him that I know what a cockroach looks like. While eating dinner at the in hotel "restaurant" our server did not come over once until we had to flag him down. When checking out, I mentioned the cockroach situation and was told "nothing could be done but a note would be made in our file". I'm not holding my breath on the note having been made. The only decent thing about this place was a somewhat decent gym for a hotel. I will never stay here again, and neither should anyone else unless you want to bring roaches back to your own home. Luxury price for a dirty, bug infested experience. read more

Last weekend, my cousin got married at one of the local venues and booked a block of rooms at this hotel for guests who needed to stay the night. I will admit that the building is gorgeous and totally on brand for my cousin, who had more crowns as a child than an actual princess. As far as positives go, this is about it. The room itself was decent, however the air conditioner was not on when we arrived, so the room was like an oven since it was the middle of a heat wave. Once we turned it on, the damn thing kept turning itself off. When it was on, it was loud as hell and I could have sworn I was trying to sleep on the runway at JFK. Each time it would turn on and off I'd wake up. The shower in the bathroom was ridiculous. The tub took forever to drain--if I wanted to stand in water, I'd have taken a bath. One of the members of my party is disabled, so we planned on parking in Disabled Parking; unfortunately, this was all the way in Timbuktu. I've never seen disabled parking set up so poorly. Finally, the hotel seemed to be operating on the honor system when it came to unvaccinated people. No one ever asked for proof of vaccination and I know for a fact two guests were unvaccinated and weren't wearing masks. Avoid this hotel at all costs. read more

Stayed here for 9 days recently for a work and it was pretty decent.. - Comfy beds and spacious rooms - Free Outdoor parking lot - Friendly staff and decent restaurant - It's literally in the middle of nowhere - The hotel looks like a castle. - I think the highlight is an outdoor walking path near the hotel which surrounds the property that has a small little lake. Super cool walking that every day. - Definitely recommend staying here in the future. Your boy, JY read more

Bek and Dan make this a 5/5 experience, love the bar area of this hotel. They are always so thoughtful, kind, and considerate. The experience here is top notch by them always read more

Pros: looks like a castle Cons: noisy air conditioners that hum louder than the tv, broken hot tub, broken steam room, rooms need maintenance. Club room reception area with drinks and appetizers & breakfast (that is included in the price of club room) is only open Sun- Thurs nights so people staying Fri & Sat nights which is prob most popular days, don't ever get to use this feature. The first night we stayed we couldn't sleep and had headaches from the AC noise. Weren't able to take advantage of the included club room drinks and apps for evening or the breakfast. They did give us a comp breakfast for downstairs though. Atlantic Club downstairs was going through renovations at this time so it was a mess and packed. Manager comp'd us for a new room. Second stay, again missed the club room stuff. Had to be switched rooms again due to AC noise. Atlantic Club downstairs not crowded but Hot Tub closed/ not working and Steam Room not working. Was really hoping to to relax and use these features. read more

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First impression from the outside: Hotel has castle-like appearance. Lots of parking spaces close to the entrance. Clean environment. Inside: Everything at check-in was straight to the point. Room: Top floor. Spacious. Bathroom counter was spacious, but shower was small. Full-size mirrors. Soap bars were fine; they just leave a wet lotion-y feel when trying to rinse off. Just towel-dry that feeling off. Queen mattress and pillows were comfortable. Lots of surfaces to put your belongings. Outlets were close to the bed for convenience. Came with bottled water, but no microwave. Came with queen sofa sleeper. BUT when we lifted the comforter with the light coming THROUGH it, THE HORROR!!!!!!!!!! read more

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I've started staying at Sheraton properties once they started merging the former Starwood properties in to the Marriott system. I have to say, this hotel is fairly unique, as it looks like a castle from the outside. The decor doesn't continue inside though, as the lobby and guest rooms are contemporary. There's a couple different room types here- if you can manage one of the ones with a bay window, the rooms are HUGE... if you get a regular ones, they're not bad- but if you happen to get put in one of the weird diagonal ones near the center of the building, they're really small - try to find a reason to go to the front desk and ask for a different room. They recently renovated the restaurant in the hotel lobby, transforming it from a drab English pub into a contemporary bistro-looking venue... though I can't get over how they lat/long coordinates they have in neon above the bar aren't quite right. Well worth your consideration if you're in the area. read more

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This place is a dump. Broken room windows, requested maintenance many times. Had to put towels to block some of the draft.