really liked it--especially the pillows, the towels, and the bed (it was super firm--excellent, I…read moreloved it) and the service from the staff. I really liked it. I recommend it.

1-Star Review for Hampton Inn & Suites, Parsippany, NJ…read more We had a shocking and deeply upsetting experience at this hotel with our two kids -- one of whom is autistic. We had stayed here just two days earlier with no issues, but this time, a rude and unprofessional front desk woman unfairly accused us of causing a problem simply because our autistic child didn't have shoes on at check-in. Instead of showing any understanding or compassion, she escalated the situation by calling the police on us -- even though we did absolutely nothing wrong. To make things worse, she contacted corporate, and without investigating or even listening to our side, corporate backed her actions and refused to let us check into the room we had already paid for. This entire experience was humiliating, discriminatory, and traumatic for our child. Families with special needs deserve compassion -- not judgment and false accusations. Hampton Inn corporate should be ashamed for how this was handled. If you value decency, empathy, and respect, stay far away from this hotel.

It's really easy to note all the negatives, I took pictures and will let them do their job…read more As for the good, it was really easy to change our room after checking in. Initially had an accessible room to accommodate my partner's needs but she wanted a better room to what she seen online when booked. Room was larger with a nice outside view of pool area, and thunderstorms as they passed during the evening. Beds and pillows were comfortable. Shower head was a bit funky but manageable. Lifeguard was very generous in assisting us when we went out. Building looks older than it looks but is certainly built to catch an eye.

We learned a few years ago that if we are going to Parsippany for a convention at "the castle", you…read morestay at the castle. This, for the convenience alone, is the best bet when attending Dark Force Fest. Convenience is really the only positive... but it's a big one for me. That being said, the walls are thin, the toilet ran loudly the whole 2 days we were there, the tub was hard to turn off so it wasn't dripping, the AC didn't work great.

Note: This rating would be lower but Hilton support came through for our group and made the…read moresituation right. It took about one month to resolve everything, however. The Embassy Suites by Hilton Parsippany has serious heating/cooling problems and you need to be aware of that before booking here. Came here for an event and left with one of the worst hotel experiences I've ever had. Embassy Suites by Hilton Parsippany is easy to access and has plenty of parking, but you do have to pay for parking. I want to say this before I go further, the hotel staff were not really the problem here, it's the whole property as the building and rooms are out of date. Check-in went badly, as while they did have my reservation, they could not check me in even with downloading the app. Corporate helpdesk even had problems when the employees called about my reservation. Basically, my reservation had to be deleted and remade, and this whole process from start to finish took around an hour, and it was frustrating. The interior of this hotel is iconic. The atrium is full of trees, plants, fountains, and stone walkways. It is very visually appealing, and I cannot stress that enough, with a large amount of natural light coming in from all the windows. This design caused one of the biggest problems of the weekend sadly, as the heating/cooling plant could not keep up with the high temperature's outside. The interior of this hotel was shockingly warm all weekend, and very much affected our event experience. On top of that, the pool was closed for renovations, so you couldn't even go for a swim to cool off. For the rooms, they were suites with a nice amount of square footage. The beds were comfortable, but the whole room looked like it had not been upgraded in roughly a decade based on the wear and tear and what TVs are provided. Room did come with a larger mini-fridge and microwave. Because of the oppressive heat outside, our rooms heating/cooling basically did not work all weekend, making it uncomfortable. The bathroom due to its design and shower curtain could easily flood the floor. Our mini-fridge was dirty on the inside with some sort of spill I cleaned up using disinfectant I brought along. One sink had major calcium deposit that I could not remove. It was also dark in the room unless you opened both the atrium facing and outside facing curtains. Our room was disappointing for the most part due to the heat. The complimentary breakfast was ok, with eggs, sausage, potatoes, various grains, pastries, coffee, juice, soda, and an omelet bar. Event space is somewhat limited depending on your needs, and you might have to be creative with setups. Overall, this hotel was massively disappointing and I cannot recommend staying here at the $150-$200 price point. The iconic look of the atrium is the only reason to stay here and you should otherwise avoid the Embassy Suites by Hilton Parsippany unless absolutely necessary.

This hotel is atrocious. We have been here previously, although many years ago, and were generally…read morepleased with our experience. This is far from the case now. The entire facility is worn. Our room was passable, but the bathroom was disgusting. The the tub was corroded at the drain overflow, the drain itself was broken (not that I would ever have bathed in this tub) and the non-slip surface was completely worn away. The air conditioner was either ice cold or off. The pool area is disgusting and the hot tub is closed permanently. We will never, ever patronize any Embassy Suites again. Don't take my word for it, take a look at the pictures.

Warm welcome at checking into the Fairfield Inn & Suites, the desk explains breakfast & checkout…read morehours until 9 and offers a pair of complimentary bottles of water. Very helpful and felt well taken care of. My room was excellent. The king size bed was comfortable, and the bath was clean. TV was large and remote was a clean surface type. Welcomed for those of us worried about cleanliess. One nit, the wall in the shower was cracked and the hotel at night during my one night stay had a motorcycle that rev'd his engine at 5am outside my window. Otherwise it was quiet and peaceful. Breakfast is served in the lobby, and while it was busy with people - the server made sure everyone had what they needed, and that everything was reloaded for service when running low. Agree that there are lots of restaurants nearby (one across the street) and I had a good stay and can recommend Fairfield Inn & Suites in Rockaway.

I'm never going back to this hotel. If I'm paying for a service through my room, it's not fair to…read morebe told I have to wait at the front desk.I have a lot of personal belongings in the room. Mrs. Katia rudely told me I had to wait at the front desk....rudely told me I had to go downstairs and wait. She tells me it's hotel policy and I've never had problems at other hotels, only at this one. I asked for extra towels and she answered me in strange English and rudely, telling me that when I used the ones I had, She told a housekeeper not to give me towels until I gave her the used ones. I should call the front desk.This woman shouldn't be working as a supervisor. She doesn't speak English and she's very rude and unpleasant. This hotel is disqualified.

Overall pleasant, but tired hotel. Would we stay again? Yes…read more We stayed here for the: -convenient-ish location (30-min drive to EWR Airport, 30 min drive to family) -nice looking gym - equipped with about 6 treadmills, a few other machines, and some free-weights, as well as complimentary waters and towels -coffee shop in the lobby -convenience shop in the lobby - appreciated the option of grabbing a late-night snack, drink, and wine from the comfort of our PJs (we grabbed some salty/cheesy snacks, a Klondike bar, and a small bottle of sauvignon blanc - yes prices are high, but worth it for the convenience) -attached restaurant - we didn't end up dining there on this visit but appreciated the option in case we needed a meal Our guest room was on the 5th floor, down an old corridor. The nearest elevator was a single elevator (not a bank of elevators), and it went out twice during our 4-day stay! Our room was spacious - felt very tired but it did have a white duvet cover, which is appreciated, and it did feel clean. Staff at the front desk didn't know the status of the elevators or what events were happening at the hotel. Strange that the hotel charges for parking. When we were there, their very large parking lot had tons of open spaces. I get an urban property charging when space is limited, but this seemed odd. Why not add it into the hotel charge? Again overall we liked the Hilton better than the other hotel nearby that we've stayed at. Our search continues for a Northern NJ hotel near to family with a solid gym. But if we stay in Parsippany again, we'll choose this over the other, more tired options.

Bought 2 Miller Lights at brand to my shock was $26! Haha....thinks must really be bad if you…read morecharge the only people there a very high $ amount to make up for your losses...they won't come back! We went to wegmans and bought a 12 pack for $18 Don't go here without a cooler

The hotel was ordinary -- room simple but clean. The elevator broke. Took a day to get it fixed…read more BEWARE of hidden fees. If you book through a third party (Expedia, etc) the hotel charges $5/night for you to park your car. That's not a valet fee -- you're parking your own car and they are charging you $5/night to do it.

We loved this hotel. We 7 people (2 families ... 4 adults, 3 kids) stayed in two two-bedrooms…read moresuites for 3 days. The manager arranged us in two suites next to each other. The kids played in two suites interchangeably. The kids also played in the basketball court next to the breakfast area. The only thing we did not like was the breakfast. The coffee machine in the breakfast area broke in the first morning. The hot water machine in the breakfast area broke in the second morning.

Nice and comfortable hotel, a great spot to do conference seminar, I came here for my Rotary MNE…read morePELS (Mid-Northeast President Elect Learning Seminar). The room are pretty big and comfortable and super clean. The conference room are pretty big and meeting room are good. I attended a private dinner in one of the main conference rooms were attentive and the food was yummy, I also attend different meeting rooms at the layout was good. The staff were very attentive super kind, I was pleased with the service and their professional. You also can find a good bar and restaurant inside of the hotel

This was just ok. There was nothing that stood out from the property or the people but I'll get to…read morethat later. I got here on Wednesday and checked in late in the afternoon. The people at the desk weren't the friendliest. In fact, they seemed less than enthused about me being there. Once the check-in process was complete, I went up to my room. It seemed nice at first, but upon entry it felt like a sauna! I went out and got dinner and figured fit just needed time to cool down since it was much hotter than usual. After coming back, I noticed the temperature hadn't changed. I alerted the desk upon on my way to work out to let them know. When I got done from working out, I noticed it still hadn't changed so I asked them again and then sent someone up. He deconstructed the unit and gave me the "VIP" temperature, which unlocks it to go past 65. He said he put it at 60 and said it'll cool down in 10 mins. Now, while he was giving his spiel, he specifically said something about the hot water being off. I asked if that meant I wouldn't have hot water for my shower and he said no because they were separate units. I beg to differ. Once he left, I hopped in the shower and surprise surprise, no hot water. It wasn't even lukewarm. Not to mention, it never cooled down and I woke up sweating. I alerted them in the morning what went on and asked if I could switch rooms. The attendant said she'd award me 5,000 points for my trouble and gave me a new room. The first thing I did was check the shower to make sure the water was hot, and it was. I noticed the air felt the same as it did in my other room so I let them know on my way to breakfast. I came back and saw it hadn't changed. I told them again on my way to workout. Came back and same thing. When I went back, the attendant said the repairman closed out the ticket but she could send him back. The man came back to the room and you could tell he was pissed to be there. His tone was dismissive and after explaining what happened he said, "we fixed everything. You need to sit here for a while and you'll see." Oh ok, pal. I guess I'm a child now. I said thanks and he left. While the new room eventually got cooler, it was the principal and tone behind the matter. I wouldn't be raising a fuss if there wasn't merit behind my concern. If you're ok with mediocre service, this is the hotel for you. I won't be back. Update: 3/19/2026- I never got the points that they said they'd give me.