really liked it--especially the pillows, the towels, and the bed (it was super firm--excellent, I…read moreloved it) and the service from the staff. I really liked it. I recommend it.

1-Star Review for Hampton Inn & Suites, Parsippany, NJ…read more We had a shocking and deeply upsetting experience at this hotel with our two kids -- one of whom is autistic. We had stayed here just two days earlier with no issues, but this time, a rude and unprofessional front desk woman unfairly accused us of causing a problem simply because our autistic child didn't have shoes on at check-in. Instead of showing any understanding or compassion, she escalated the situation by calling the police on us -- even though we did absolutely nothing wrong. To make things worse, she contacted corporate, and without investigating or even listening to our side, corporate backed her actions and refused to let us check into the room we had already paid for. This entire experience was humiliating, discriminatory, and traumatic for our child. Families with special needs deserve compassion -- not judgment and false accusations. Hampton Inn corporate should be ashamed for how this was handled. If you value decency, empathy, and respect, stay far away from this hotel.

It's really easy to note all the negatives, I took pictures and will let them do their job…read more As for the good, it was really easy to change our room after checking in. Initially had an accessible room to accommodate my partner's needs but she wanted a better room to what she seen online when booked. Room was larger with a nice outside view of pool area, and thunderstorms as they passed during the evening. Beds and pillows were comfortable. Shower head was a bit funky but manageable. Lifeguard was very generous in assisting us when we went out. Building looks older than it looks but is certainly built to catch an eye.

Meh more like 2.5 stars! This hotel has always stood out to…read moreme because it looks exactly like a castle. After passing by it for years, we finally decided to book a 24-hour stay to see what it was like. The outside really does give off that fairytale castle vibe, but once inside, the magic fades. The property is huge and extremely busy--the lobby felt more like Grand Central Station than a relaxing getaway, which was a little overwhelming. They even had a security guard walking around the lobby, which felt a bit unusual. On the plus side, the hotel has lots of parking and is conveniently located right off the highway, so it's easy to get to. They also have both an indoor and outdoor pool, though we didn't have time to check them out. Our room was clean and spacious with a nice view, and the bed was comfortable. However, everything else felt very dated, as if it hasn't been refreshed since the early -2000s. The mini-fridge alone looked at least 15 years old. For such a large room, the bathroom was extremely small, with the sink, toilet, tub, and shower all crammed into the same space. They still use a shower curtain, and while they do provide toiletries (shampoo, conditioner, and soap), the setup felt more budget-level than "castle." The closet also didn't have any extra blankets or pillows, which was disappointing given the size of the property. We had dinner at the restaurant downstairs (steak, fries, chicken Caesar salad, and two drinks). The food was decent--not bad, but nothing memorable. We did end up moving seats because there was a noticeable gnat issue near the bar, which wasn't ideal. Check-in and check-out were both smooth, but we were a bit annoyed when housekeeping knocked at 9 a.m. on our departure day to ask when we'd be leaving. Overall, this hotel has so much potential. The exterior is beautiful and inviting, but the inside doesn't live up to the castle charm. It's in serious need of updates, and for the price, it doesn't quite deliver on luxury or relaxation. If you're looking for a busy, castle-themed stay that's easy to get to and offers pools and parking, it might work for you. Otherwise, you may want to look elsewhere until renovations are made.

Note: This rating would be lower but Hilton support came through for our group and made the…read moresituation right. It took about one month to resolve everything, however. The Embassy Suites by Hilton Parsippany has serious heating/cooling problems and you need to be aware of that before booking here. Came here for an event and left with one of the worst hotel experiences I've ever had. Embassy Suites by Hilton Parsippany is easy to access and has plenty of parking, but you do have to pay for parking. I want to say this before I go further, the hotel staff were not really the problem here, it's the whole property as the building and rooms are out of date. Check-in went badly, as while they did have my reservation, they could not check me in even with downloading the app. Corporate helpdesk even had problems when the employees called about my reservation. Basically, my reservation had to be deleted and remade, and this whole process from start to finish took around an hour, and it was frustrating. The interior of this hotel is iconic. The atrium is full of trees, plants, fountains, and stone walkways. It is very visually appealing, and I cannot stress that enough, with a large amount of natural light coming in from all the windows. This design caused one of the biggest problems of the weekend sadly, as the heating/cooling plant could not keep up with the high temperature's outside. The interior of this hotel was shockingly warm all weekend, and very much affected our event experience. On top of that, the pool was closed for renovations, so you couldn't even go for a swim to cool off. For the rooms, they were suites with a nice amount of square footage. The beds were comfortable, but the whole room looked like it had not been upgraded in roughly a decade based on the wear and tear and what TVs are provided. Room did come with a larger mini-fridge and microwave. Because of the oppressive heat outside, our rooms heating/cooling basically did not work all weekend, making it uncomfortable. The bathroom due to its design and shower curtain could easily flood the floor. Our mini-fridge was dirty on the inside with some sort of spill I cleaned up using disinfectant I brought along. One sink had major calcium deposit that I could not remove. It was also dark in the room unless you opened both the atrium facing and outside facing curtains. Our room was disappointing for the most part due to the heat. The complimentary breakfast was ok, with eggs, sausage, potatoes, various grains, pastries, coffee, juice, soda, and an omelet bar. Event space is somewhat limited depending on your needs, and you might have to be creative with setups. Overall, this hotel was massively disappointing and I cannot recommend staying here at the $150-$200 price point. The iconic look of the atrium is the only reason to stay here and you should otherwise avoid the Embassy Suites by Hilton Parsippany unless absolutely necessary.

This hotel is atrocious. We have been here previously, although many years ago, and were generally…read morepleased with our experience. This is far from the case now. The entire facility is worn. Our room was passable, but the bathroom was disgusting. The the tub was corroded at the drain overflow, the drain itself was broken (not that I would ever have bathed in this tub) and the non-slip surface was completely worn away. The air conditioner was either ice cold or off. The pool area is disgusting and the hot tub is closed permanently. We will never, ever patronize any Embassy Suites again. Don't take my word for it, take a look at the pictures.

Warm welcome at checking into the Fairfield Inn & Suites, the desk explains breakfast & checkout…read morehours until 9 and offers a pair of complimentary bottles of water. Very helpful and felt well taken care of. My room was excellent. The king size bed was comfortable, and the bath was clean. TV was large and remote was a clean surface type. Welcomed for those of us worried about cleanliess. One nit, the wall in the shower was cracked and the hotel at night during my one night stay had a motorcycle that rev'd his engine at 5am outside my window. Otherwise it was quiet and peaceful. Breakfast is served in the lobby, and while it was busy with people - the server made sure everyone had what they needed, and that everything was reloaded for service when running low. Agree that there are lots of restaurants nearby (one across the street) and I had a good stay and can recommend Fairfield Inn & Suites in Rockaway.

Great experience here recently, highlighted by the absolute best pool we've ever encountered…read more Hotel is fairly new and very clean. Nice staff, easy check in, ample space, and solid free breakfast selection. But wow, this pool. This is the cleanest and warmest pool we've ever had the pleasure of using. It almost feels like you're taking a nice warm bath. We will definitely look to stay here again in the future. Note to the staff, please keep your pool just like this. It's incredible.

I got the worst night's sleep because the air conditioning barely worked and I was hot all night…read more The air condtioning blew humid warm air and it never got cold. I tried to call down to the front desk, but the phone in the room did not work. The bedding was dirty (please see pictures). There looked like there was dried blood on the one comforter. You also have to pay $19.99 per day per car for parking.

Overall pleasant, but tired hotel. Would we stay again? Yes…read more We stayed here for the: -convenient-ish location (30-min drive to EWR Airport, 30 min drive to family) -nice looking gym - equipped with about 6 treadmills, a few other machines, and some free-weights, as well as complimentary waters and towels -coffee shop in the lobby -convenience shop in the lobby - appreciated the option of grabbing a late-night snack, drink, and wine from the comfort of our PJs (we grabbed some salty/cheesy snacks, a Klondike bar, and a small bottle of sauvignon blanc - yes prices are high, but worth it for the convenience) -attached restaurant - we didn't end up dining there on this visit but appreciated the option in case we needed a meal Our guest room was on the 5th floor, down an old corridor. The nearest elevator was a single elevator (not a bank of elevators), and it went out twice during our 4-day stay! Our room was spacious - felt very tired but it did have a white duvet cover, which is appreciated, and it did feel clean. Staff at the front desk didn't know the status of the elevators or what events were happening at the hotel. Strange that the hotel charges for parking. When we were there, their very large parking lot had tons of open spaces. I get an urban property charging when space is limited, but this seemed odd. Why not add it into the hotel charge? Again overall we liked the Hilton better than the other hotel nearby that we've stayed at. Our search continues for a Northern NJ hotel near to family with a solid gym. But if we stay in Parsippany again, we'll choose this over the other, more tired options.

The hotel was ordinary -- room simple but clean. The elevator broke. Took a day to get it fixed…read more BEWARE of hidden fees. If you book through a third party (Expedia, etc) the hotel charges $5/night for you to park your car. That's not a valet fee -- you're parking your own car and they are charging you $5/night to do it.

We loved this hotel. We 7 people (2 families ... 4 adults, 3 kids) stayed in two two-bedrooms…read moresuites for 3 days. The manager arranged us in two suites next to each other. The kids played in two suites interchangeably. The kids also played in the basketball court next to the breakfast area. The only thing we did not like was the breakfast. The coffee machine in the breakfast area broke in the first morning. The hot water machine in the breakfast area broke in the second morning.

Nice and comfortable hotel, a great spot to do conference seminar, I came here for my Rotary MNE…read morePELS (Mid-Northeast President Elect Learning Seminar). The room are pretty big and comfortable and super clean. The conference room are pretty big and meeting room are good. I attended a private dinner in one of the main conference rooms were attentive and the food was yummy, I also attend different meeting rooms at the layout was good. The staff were very attentive super kind, I was pleased with the service and their professional. You also can find a good bar and restaurant inside of the hotel

I recently stayed at the Hanover Marriott for a work event, and unfortunately my experience fell…read moreshort of what I'd expect from the Marriott name. The biggest issue was my room's air conditioning. The unit was extremely loud, and despite running constantly, it never actually blew cold air. Before checking in, I specifically asked the front desk attendant whether the AC was working properly, and I was assured that it was. That clearly wasn't the case. I chose not to complain during my stay and simply toughed it out, but a comfortable room is a basic expectation -- especially when you're traveling for work and need proper rest. Being told everything was fine, only to deal with a noisy, ineffective unit all night, was frustrating. I won't be returning to this location, and I'd encourage the hotel to take a closer look at both its room maintenance and the accuracy of the information its staff provides to guests.