While on vacation our van broke down on the afternoon of July 4th. Immediately we took to our…read morephones searching for help. Obviously every mechanic shop we called was already closed for the holiday. Mr. Brown called me back and we were able to get the van to him. Our cabin was 45 minutes away and we had no luck with Uber. He took our family of 5 back to our cabin. He worked that evening and had our van repaired by 7:15 the next morning so we could enjoy our last day of vacation. Brown's automotive went waaaay above and beyond to help us while over 400 miles from home. What a blessing!

Worst mechanic ever! My daughter's car wouldn't start, so I drove 2.5 hours here to help her get it…read morefixed and drive her around until it was ready. One of her roommates' dad came out and changed the starter for her, but it still wouldn't start. I found Brown's Automotive on Google and had the car towed there based on proximity to her house and Google reviews. When I got there I told him that we just put a brand new starter on it, but it still wasn't starting. I told him that I lived out of town, so I needed it repaired quickly. He said he would look at it, but has a mandatory $150 for the first hour. I said ok. He called me and said the new starter was faulty and had to replace it. He did, then called back and said his starter didn't fix the problem either and thought it was the ignition. He said it would take time because it is hard to get to. Well, I didn't hear from him in 2 days. I texted and no response. I called and he just said same thing "I'm working on it, but think it's the ignition." I didn't hear from him again for several days, so her dad called him. He told him that he couldn't work on the car because it was raining and he works on cars outside. I told him he lied to you because he has a big shop with 2 bays. After having the car for exactly 7 days, he finally calls me and says "There is nothing more I can do. I think its the ignition, but to test it I have to take the steering column apart, if I do that I mine as well just replace it." So basically since the day he got it, he changed out a brand new starter that we just put on it and did nothing else with it. Just let it sit for 6 days. So I told him I was going to have it towed somewhere else. He charged me $460. I knew immediately that he was screwing me over, but I just wanted my car back and to finally go home so I paid it. I looked at the receipt and saw he charged $160 for the part which I new was right, the $150 for the labor which he told me in advance about, and then $150 for diagnosis. He didn't diagnose anything because he never touched the car after the starter. Then I noticed at the bottom of the receipt he wrote "car won't start ignition?" Was that what I paid $150 for? That is NOT a diagnosis! The new mechanic sent me a video to show he didn't even put the heat cover over the starter he installed (see attached pictures). So he also screwed me over for the $150 half-ass installation he did. What a crook! Do NOT waste your money. I think all of these positive reviews are just family and friends of his and not real customers.