I took my father here to get an ultrasound on his legs to determine if the circulation of blood was…read morenormal. First of all the staff here were exceptional. The people at the front desk were polite and smiled as they told us where to go to get to radiology. The check-in desk at radiology had a very attentive person who was quick to welcome us and get the paperwork going. We were seen about 5 minutes after check-in and the staff in charge of setting up the testing were courteous to my father, who is hard-of-hearing. The procedure took about 1.5 hours and I was able to stay in an adjacent waiting room with a tv, which was perfect as my 3-year-old was with me. After the procedure, the nurses took us to the exit and were very complementary to my father, who fell asleep during the testing. We ended up eating at the cafeteria downstairs and left feeling positive about the entire experience.

I am considering an advanced directive so that I can specify that I do not want to be taken to this…read moreER again, no matter how serious the emergency. Everything was mishandled, from assessment to follow-up/primary care notification, to handling of personal data. I feel like this should not be a trauma center, as it does not triage trauma well

Went by ambulance with a broken arm leg and foot. Sat in hallway on cot for hours . Never seen a…read moredoctor couldnt get any thing for pain. They have have my x rays on file . Nurses behind desk laughing not doing anything just eating . What a joke this place has gone downhill . Ill just go to urgent care from now on . Way better service ! Should've went to Sherman or delnor . Gave up . Couldn't even get someone to help me to bathroom . Never drew blood iv nothing . Do not go to st joes . I gave up wobbled out in pain now my injuries are worse . Thank you st joes. Getter better help and care . U wanted a review u got it. Pretty sad when u have have to have to have someone come get u in the night when they are sleeping. Avoid people Zero stars also nurse at check in desk coughing and hacking nit wearing a mask 2 nights ago how unprofessional. Ameta sucks!

The nurse and doctor took good care no issuse cool as hell he move up in the field from being…read moresecurity to nures

Had warm clothes n gym shoes. Food good plastic tray terrible…read moreI couldn't resolve a minor traffic ticket. Judge put me here!! Im a senior. Alot of mentally ill ppl here

Update:My loved one is in Elgin mental health center & I know he is being neglected & abused and…read morethe administration is NOT doing their job & withholding his legal documents and my right for info per my legal docs it is law that I get info from his psychiatrist & I have gotten no correspondence w docs, Elgin has disobeyed & is against the law of Of Ilinois. I have faxed them my legal docs, so it's on file per medial records at Elgin but they are still ignoring me as this is against the law. For complaints regarding your loved ones here's the info about this place: For complaints: see & write down all this info below, make your complaints & advocate for your loved ones :for Top Administrator at Elgin mental center is- Raul Alma - other admin:Michelle Evans/ call 8477421040 and ask for them. Grace B hou-Top of all Illinois DHS appointed by Gov. Pritzker (call main DHS number and ask for a complaints department) At Elgin call Dr Corcoran,self proclaimed administrator at Elgin Mental health center- Call Main Elgin number ask for this doctor or fax him a letter through the Elgin medical records fax number. Dr Corcoran actually called me back & promised to call me back 2 days later to address my concerns & he never called me back! I called again many more times & he never called me back so he lied...this is not professional and this place needs to be shut down! I faxed again the multiple legal documents:POA of health & MH Declaration legal documents, which my lawyer has said gives me the right to get info from the doctor but yet they still ignore me which is illegal. I have talked to DHS and they agree w me and I have made complaints against Elgin with my state of IL congressman district, please call and complain to your state congress rep of your district, as well as Call DHS directly to complain to :DHS Oversights State mental health authority leadership - call 3128144318 And Email complaint letter of Elgin MH center complaints specifying name of hospital and staff to :HFS.bbh@illinois.gov Elgin withholds to give release of information form to my son which is his legal right per the statute of the Illinois Supreme Court.This is an illegal act to withhold giving him this form. From conversations with him he is suffering at this center. Problems at Elgin: neglect, abuse,I was told that the room & bathrm was filthy,moldy & is INHUMANE as well as I sent him over $600 worth of Amazon clothing, toiletries,healthy snacks & everyone at Elgin refuses to get an inventory to make sure it got to my son which he doesn't know so someone could've stolen it.I see in reviews other loved ones made same complaints.There is no oversight system to protect patients from abuse & neglect at this hospital.A very rude Social Worker named Stephanie yelled at me & was hostile towards me 2 times,as spoke w her just for me for trying to give her background info as she needs anger management! I am the advocate, Caregiver & mother &she hung up on me! -she shld be fired.My sons Dr Sami will NOT call me back & I am giving information not taking information which is legal.I have phoned many times & written messages for her to call me via nurses station & NO phone call back to me. I do hold the mental health declaration & POA of health docs now for my son as his agent & they must call me back to let me speak w dr as by law I can participate in getting and giving information.Dr Sami in the only phone call was the ONE who offered to me to do the ROI form for my son naming me & she never followed up & I'm trying to get a hold of her after about 8 phone calls,messages written by nurses to dr to make sure she does this form with my son as DOCTOR SAMI did NOT do her job she took an oath to do.This is illegal to deny this form to patient & ignore his rights. (Update Dr. SAMI is fired or quit )My son has suffered with NO meds given to him! My loved one cannot do any critical thinking.No one is overseeing justice at Elgin center. Dr Corcoran I assume is sons doc. son is neglected & abused for the dr NOT giving my son his meds & so he suffers. Negligence, I will sue.

I've heard mixed reviews of Alexian Brothers over the years. I've visited people there but have…read morenever had to use their services. My wife had a bad case of the flu and we wound up at the ER late one night. She was seen almost immediately. The staff was pleasant and attentive. They listened, which I don't always see from hospital staff. The nurses were really wonderful - available and helpful. I can't entirely say the same about the staff doctor - I didn't get his name but he was a young guy who, while I'm sure is a very good doctor, didn't have the best bedside manner. And, when I had a question for him and couldn't get him to come to the room, I walked over to the desk where he was chatting about sports with others. When I tried to interrupt, he told me to wait and he'd see me when he was available. While I understand that everyone deserves a break now and again, being available for your patients is paramount. Clearly, not working and not being able to answer a simple question because you're talking about unimportant things is not what should be expected. Outside of my complaint about the doctor, we were very happy with how they treated us and cared for my wife. Of course, we have not seen the bill yet...

If you are in need of emergency medical care, I do not advise Alexian Brother hospital emergency…read moreroom! Worst experience of my life. I was afraid I was not going to come out alive. They will mix heart patients with heavy drug users. Security guards watching you. I was placed in a warm room, then remove to a room that felt like I was in a freezer ordered by the head nasty nurse. If you black don't go to Alexian Brothers Hospital. I started with a 140/80 blood pressure and discharge with a 189/90 blood pressure. I had to beg to please take out the needle still in my arm so I could at least put my coat on. Three blankets were not enough. I then realized I was in the room that the ambulance bring patients through double doors heavy with ice. Temperature about 10 degrees outside. I will NEVER, NEVER go back there again!

I would give 5+ stars to the nurses- so nice, helpful & really really knew their stuff…read more The woman cleaning up was also super nice & brought comfortable reclining chairs for my family. I would give 4 or 5 stars to the doctor who treated me--he was very helpful & nice, but also told me I needed a cat scan which required drinking a large amount of liquid contrast, even though I was throwing up. Naturally trying to drink a full cup of liquid caused me to start vomiting all over again. Although I understand his concern with wanting to check for potential bleeding, since I threw up a very small amount of blood, I had also just had a biopsy in my stomach done that day during an endoscopy, which can cause blood in vomit.

Came into ER at 8pm to have my fiancé examined, she was suffering from severe abdominal pain. It…read moretook an 1 1/2 hours to even been seen by a nurse. Then we had to wait an additional 2 hours for a doctor to come in and state that he wants her to have a CT. So then, he prescribes "dilaudid", a drug that my fiancé insisted that she did not want to have because of the side effects it has on her. She said it 5 times and they still have it to her. Another hour goes by and she finally goes down for a scan, and when she comes back up, tells me they almost forgot she was still in the machine after the scan took place...and yet again we waited another few hours until 3am for the doctor to tell us there is nothing to do but take pain meds, and hope the issue goes away on its own, which was a response I was very frustrated by. So today, not more than 9 hours after all of that, after not getting any sleep to begin with, another doctor calls her back and says that he didn't like the complete diagnosis that the doctor the night before gave, and wants her to come back in immediately. Needless to say, we are both extremely frustrated and tired. I hope that I can write a better review on this visit today. I am glad that they are reviewing the problem and hoping to correct it, my frustration is with the crew the night before, I wish they had taken the time to discover these problems then.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

I've been in several hospitals in Chicagoland area but this one is the worst ever! Has…read moreknowledgeable doctors and some staff but the rest of them just don't care! Once you activate the help bottom you havto wait up to 45 min or no one shows up at all! Very poorly trained personnel Avoid if you can

This place is a joke! Totally regret coming here! You call…read morethis care..!?! Hopefully..if you visit this uncaring crap place you don't get the same shit care like we did! I wasn't going to rate them a one star but Yelp wouldn't let me post otherwise.

Regarding Dr Shailee Shah, immuno neurologist at CDH. This…read moredoctor destroyed my family and left my husband with permanent brain damage, so that he no longer has the 22+ year specialty career he worked tirelessly to build. AVOID Dr. Shailee Shah at Northwestern AT ALL COSTS. Dr. Shah showed zero ability to think beyond a basic checklist or connect clinical data points. I had to order and pay for critical out-of-state labs and tests (money we don't have) to identify the root cause of my husband's illness. She dismissed my questions arrogantly, insulted my concerns when I pushed her to reconsider, and repeatedly refused the specific test that ultimately revealed the source of his condition. She also refused to provide a simple financial hardship letter required by Mayo Clinic, blocking us from seeking better care despite knowing our dire situation. Dr. Shah was fully informed of our financial crisis, our family at risk of losing our home due to my husband's sudden illness. She misdiagnosed him, under-treated him, and when she learned we were consulting legal counsel, she abruptly pulled his treatment in an apparent attempt to force him back under her care and cover her negligence. Her ego drove every decision. Her incompetence clouded every solution. Northwestern's system enabled this. The neurology department manager, Caitlyn, confirmed that patient care takes a back seat: doctors have total control ("It's their license, their say"), even without objective evidence that treatment is unnecessary. Being trapped in the Northwestern network allowed Dr. Shah's errors to persist across multiple providers. Over 8 hospital stays and 10 months, the aligned neurologists doubled down on her misdiagnosis. My husband deteriorated into catatonia, seizures, and coma. Only a targeted infusion finally woke him. If I had followed their collective advice, he would likely be dead or far more damage than he is, caused under Dr. Shah and Dr. Santwani's care. This was preventable incompetence compounded by institutional protection of negligent doctors. Spare yourself and your loved ones: DO NOT TRUST Dr. Shah with care. Your quality of life depends on it.

4 hours in a fucking waiting room on Thursday nights. Watched multiple people go in who got here…read moreAFTER my wife . My wife's leg is completely numb and in pain and these people just say just be patient . Pathetic !!!!

I have been trying to get into my portal for 3 days. They give me phone number that go nowhere…read more dont press for callback because they won't. sat on hold for 3 hours yesterday.Got 4 different people today and they all sent me to the same place.It's a joke.Not even going to talk about after surgery they dropped me on the floor.Or the critical care head nurse that screamed to everyone that I was an alchoholic.Should have called Hipa

Went to ER with severe pain and it was determined that I needed emergency surgery. I was told…read morethat surgery would happen that night however it was postponed until the next day at 10 am, then 2pm, then 3.30 pm, then 4.30 pm, then 5.30 pm, then 7.30 pm then it finally happened at 8.30 pm. A total of 7 delays. Not acceptable! I was sent home 2 days later. However they did not send me home with any medication for pain or infection. One day later I was back in the ER in severe pain. More scans, etc. A scolding from the surgeon for not taking the pain meds prescribed, which were never given to me! Another 3 days in the hospital. This time I did receive prescriptions. However, no one spoke to me about them and I was prescribed a medication that I have severe side effects from. If someone had spoken to me I could have avoided having to track down the doctor for a different medication. Communication people! My second admission was totally unnecessary and was totally the fault of the hospital. On a side note, the nurses were awesome. The rest, not at all.

Went there for surgery on both my ankles at the same time…read more Let's start with the fact that I now have a copy of my medical records from my stay there. Upon reading them, it's clear that I'm lucky my surgeon knows left from right. He normally doesn't do surgery there and now I know why. My records have several notations stating that they were surgically removing hardware from my LEFT ankle - which they were actually removing it from my RIGHT ankle. And it states that they're installing hardware into my RIGHT ankle - which they were actually doing to my LEFT. In one notation it stated that they " were installing hardware into my right ankle. They were then going to remove hardware from my right ankle. " Wrong. Two lines later it states that they were installing hardware into to my left ankle. Reading these records made me wonder if they were at all coherent at the time they were recorded. This is a hospital. I would expect they would pay attention to those kinds of details especially when surgery is involved. To be clear my surgeon is wonderful and now I know why he doesn't normally operate at St Alexius. The first night I was there the nurse refused to give me my normal blood pressure medication. It was noted in my chart that I take it for a heart condition, and not high blood pressure. My regular cardiologist (who is in Naperville and specializes in my condition) told me that he doesn't care how low my blood pressure is, he wants it as low as it will go. It's to protect my aorta due to a genetic condition I have that killed my father. A condition that is noted on my chart. The nurse would not listen. She said my blood pressure was too low to give me the medication. I agreeed, and stated that if I didn't have this particular condition, I wouldn't need the medication. But I do have the condition and therefore my cardiologist wants my blood pressure as low as possible. She still refused. After complaining that she would be responsible if my aorta tore, she finally called the on-call doc. Again, though my condition is in noted in my chart, along with clearance from my cardiologist (who is the prescribing doctor), the on-call doc still refused to give me the medication. In the morning, I spoke with the day nurse who said she would ensure I got the medication that night. And finally I did. But a hospital that would allow me to go without a medication for a heart condition noted in my chart is clearly due a lack of knowledge, an assumption made, and a serious risk that could have resulted in dire consequences. The next night, a different night nurse refused to give me the Dilaudid pain medication I was on. Mind you, I just had 2 large screws removed from my fibula and tibia in my right ankle. And 4 screws drilled into my left ankle not even 36 hours prior. It was 10/10 pain. I felt like a bear was chewing my bones in both feet. I was in agony for hours, crying, and trying to breathe through the pain all night. The nurse finally offered me a Norco. I took it, desperate. It didn't even dull the pain. I asked for another and she refused. I was doubled over and nauseous from the pain all night. I never even got close to sleeping at all. When the morning nurse came in and saw me panting, exhausted and folded in half grabbing my bandaged ankles crying, she immediately ordered the Dilaudid. She was horrified that I had been in that condition all night long. It's clear the day nurses and doctors were much better trained, and cared more about their patients than the night shift. So a hospital that can't keep left from right straight, refused a prescribed heart medication for a condition noted in the chart, and a night shift that simply doesn't care that a patient is in agony is not a hospital I will return to. I advise you to go anywhere else you can. Worst experience I've had at a hospital.

I do not recommend Saba Kahn in cardiology. If you are considering being 'treated' by this…read moreindividual I would do more research and reconsider. I am happy to further explain if necessary. Feel free to send me a msg with any questions or concerns.