Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

We moved here a few years back and Valerie and her team helped our family of 5 (+pets) find a…read morerental property. They were excellent property managers, very quick to respond and very professional. When it came time to purchase a home, we of course chose to use the Diaz team and once again I was impressed with Valerie and her tenacity. We got a great home, amazing school district and for the right price (not to mention a pool), I can't recommend them enough.

I had a great experience working with Sugarland Property Management in Sugar Land, TX for leasing…read moremy property. The entire process was handled smoothly and professionally from start to finish. I would especially like to appreciate Ms. Maria and Ms. Jennifer for their excellent cooperation and clear communication throughout. They were always responsive, supportive, and ensured everything was managed efficiently. Their professionalism and attention to detail made the leasing process stress free. I would highly recommend their services.

I have lived at this property for over 12 years. I am a quiet tenant who pays on time. What I am…read moreposting here is based on my own experience and what I have personally seen on the property. Some of the issues described below were eventually addressed, but only after long delays and repeated requests, often taking months or years. Over the years, the condition of the property has steadily declined: * Electrical and utility cables were visible in common walkways near doors, and utility boxes were at times left open with wiring exposed * Gates for the property and the pool were frequently broken or damaged, including sections of the perimeter fence that had large gaps * There were at least two major car break-in incidents where more than 20 vehicles had windows smashed * Over multiple years, the pool repeatedly turned green or off-color, and people sometimes continued to use it before it was cleaned or treated * The pool gazebo deteriorated over time and showed visible rust * Pool plaster flaked into the water on multiple occasions * Paint on gates, railings, and pool areas repeatedly failed within a short time after repainting * Dog waste stations often overflowed before being serviced * Trash areas frequently overflowed and attracted pests * Furniture and large debris were often left around dumpsters and common areas * Concrete walkways and common areas were stained and poorly maintained * Bikes and other items were stored in stairwells, obstructing walkways * Caution tape was left tied around trees and buildings for extended periods * Utility boxes and AC wiring were at times exposed to rain and dirt * Ceiling paint fell in certain common-area entryways * Grass areas consisted largely of weeds and bare dirt, which washed into walkways when it rained * Cabinets inside units were made from low-quality pressed wood materials that swelled, stained, and deteriorated over time Residents are required to pay a monthly internet fee of approximately $60 through the property. Even if a resident wants higher internet speeds, the required property internet fee still applies, resulting in paying the $60 fee on top of any additional service charges. This same setup was used previously with another internet provider selected by the property. Based on my experience, the service had frequent connectivity issues, slow speeds, and outages. I contacted the provider multiple times without resolution, and these issues affected my ability to conduct online work. Front office staff acknowledged that the service quality was poor at the time. Based on my experience, maintenance response times were often significantly delayed. A broken garbage disposal resulted in a clogged sink that went unrepaired for approximately 11 days. I was without a dishwasher for approximately 18 days and without a refrigerator for approximately 7 days. I also requested that the kitchen backsplash be repainted due to normal wear after approximately 10 years. Cleaning can only do so much when paint has not been refreshed for that length of time. Despite multiple requests over an extended period, it took approximately 2.5 months for the repainting to be completed. In a typical residence, this type of maintenance is addressed periodically as part of normal upkeep Recently, my unit experienced a complete power outage caused by a building breaker. Maintenance flipped the breaker multiple times before an electrician came out and replaced the building's equipment. We were also given a notice that the utility company would be coming out to perform work that could cause power outages. After this incident, management offered me $125, but only if I signed a "Release of All Claims" that included confidentiality and non-disparagement clauses -- meaning I would be legally prohibited from speaking about what happened or warning others. I refused to sign and retained the document. After I told them I did not agree to accept the $125 settlement, it was still applied to my account as a rent credit. I am posting this so future renters can make an informed decision about how issues are handled and the condition of the property. This review reflects my personal experience over many years. Conditions may change over time, but this was the state of the property during my tenancy. Photos reflect conditions at the time they were taken.

Terrible place to live. I lived here back in 2012 as a child and moved back as an adult in 2022…read more We have lived in this unit for 3 years and had many issues. These include roaches that took months to get rid of, a broken refrigerator and dishwasher, old appliances with a high energy bill, and water that bleaches any fabric it touches. One summer our AC was completely broken for months until maintenance finally made their way to our unit. We also began at $1,500/month for a 2 bedroom and are leaving paying $1,700. Every year I ask for them to not increase my rent and they increase it anyways. The worst part was when we decided to not renew our lease, I asked Nae at the leasing office the steps we need to take to leave, notifying her that we were not renewing. She was very dismissive and only responded "just leave by the 20th". I took her word for it and assumed she noted that we weren't renewing in her system, only to learn ~30 days later that our notice to not renew had to be via email, which is a mistake that cost a lot financially

My experience has not been good. I moved 250 miles and had to pay an extra $400 to the movers…read morebecause I was not allowed to move in before 3 pm. Still, I was looking forward to it. The apartment was definitely not ready. Every fan in the place was on high because of the paint smell. I could not even stay in the apartment for the first two nights because of the smell. The paint job was terrible with globs everywhere, the apartment and the blinds were filthy. Simple repairs were not made even though I was told they would definitely come "today". Two weeks later the air conditioner quit (over 90 degrees) and a fire was started in a light fixture. Both of these are considered emergencies by their own definitions. Yet, the manager could not be bothered and did nothing to help. The so called emergency number is not monitored. I never received a call back from many messages left. Even though the office is open on Saturday, there was no maintenance on duty. I was also charged approximately $70 because of an error by the electric company. I've only been here 1.5 months. Hope it gets better.

I say never trust the reviews always go tour yourself I stayed here for 1 year had no problems and…read moreall my concerns were handled just by simple calling or going up to the office.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Kathy and Rich are very professional and helpful. They answered all my questions and I couldn't ask…read morefor any one going more above and beyond then they did. They always help as much as possible and I highly recommend them.

I think Richard and Kathy of Texas Star Realty are great. They are professional and ethical. The…read morereview at the bottom was targeted at me as I am an owner of many units and they represent me. If anyone has any questions, I would be delighted to answer. I have been very happy working with them and they really care to do good work to represent my family and the tenants. They absolutely do background checks and I even approve all tenants. In one case, one tenant was accused of being a drug dealer. That is false. The tenant has a son that was not on the lease and the son was suspected of that and after going through proper procedure they were evicted. They have teams to help with repair work and maintenance service at competitive prices. We are not slumlords. I am very offended by anyone that would call me that. I spend a lot of money monthly to do repairs on my units but unfortunately the HOA dues in this particular complex are crazy high and keep going up and there were months that I was taking a loss. Kathy and Rich did the best they could to help everyone involved even though it was an impossible situation. Fortunately, the HOA board realized the dues were too high and reduced them back to the previous rate. I highly recommend Kathy and Richard from A through Z for all your real estate needs. They handle even the most difficult properties in the most professional way possible. I feel very fortunate to have them as a part of my team.