This store is a complete and total ripoff. First of all, they don't disclose paint prices. You…read morewon't find them anywhere. I have the clerk my paint chip and rather than using a spectrometer, he matched it by holding it up to a chart. Rung me up, and it was $55 for a gallon!!! Then I get home to find it is the WRONG color at $55 a gal! Of course, non-returnable because they already mixed it. NEVER go here.

I came in recently with a specific question about painting a wood kitchen table in a bright red. I…read morebrought the table leg with me, and mentioned some advice I got at home depot for an exterior oil paint. They gave me a nice red color to match the sample I brought and some tinted primer to make the application a little easier. All in all, a perfectly fine experience. (They didn't mention that I'd need to clean the brushes with paint thinner. Oil paints are a pain in the butt. So just an FYI.)

The guys who work here are awesome. They're friendly and helpful without being pushing. This is a…read morego to place for me.

These guys saved me money and time. I am not experienced at home repair, but I thought I could…read morechange the fill lever on my toilet and avoid paying a handyman or plumber tons of money. The guy at Modern Hardware found the piece I needed immediately and then gave me a few pointers that probably saved me an hour of work. I made the fix exactly like he recommended. They were friendly, knowledgeable, and helpful. I'll be back.

Top and very patient and polite customer service - also superbly knowledgeable - Thimle always an…read moreenormous help. Have been a customer for many years!

I was excited to find a local store that carried Benjamin Moore Paints. When I went in, unlike…read moreother reviewers, the employee there was friendly and helpful. The store itself has a small but good variety of items for home improvement. But I think this is just a supply store for local contractors? Several contractors came in and out with what looked like a bulk order. But when I looked around NOTHING in the store was priced out. When I asked where the prices were on everything they said "The owner asked them not to price anything because the prices change every day." Yikes. Incredibly sketchy.

These guys do a fine job of doing what they're supposed to. Becky the color consultant is helpful…read moreand has a good eye and memory of available colors to pull up matches and she was able to pull a "brown" color to go with my exterior paint that ended up matching better than I expected! The other guys that work there are your typical guys - service is adequate and a few of the criticisms that other reviewers left I can see a potential basis for. Meaning I get their point. They don't seem to be charmers by any means and if you're not assertive, I can visualize them getting lost in a conversation about a supermodel while a line backs up at the register (not that paint stores get many backups). Overall Benjamin Moore paint is excellent and my painters applied it beautifully to our house. People that walk by really like the colors and a recent unsolicited offer for my house based on the curb appeal (they didn't see the inside) is another testament to the look of a well done Benjamin Moore paint job. So I'd give Becky 4-5 stars for her eye and skill with the color palette - and the rest of the experience a 2.5

Well stocked, very knowledgeable and helpful staff. As your average DIYer I tend to ask a lot of…read morequestions, of which I am sure the staff has heard hundreds of time. Could I be more annoying? Sure, but all I get from this store is helpful information and reasonably priced products.

This is not just the best hardware store ever, but maybe the store ever! They are SO kind. So…read morehelpful. And have everything you need.

Always find what I'm looking for and staff are fantastic. The condescending owner makes me never…read morewant to enter the store again.

I absolutely love this place. They have mixed up all of the paint I have needed to redo my entire…read morecondominium. The staff is so helpful and if you are extra lucky, Ruby the golden retriever might be snoozing in the back.

Nice store. Wide collection of supplies. Knowledgeable staff and decent parking…read more My daughter goes to RISD and she's bought stuff here for school and various projects that she is working on. Good location. We need more stores like this around. Good monetary value too!

I recently applied for the Credit Manager position with Johnson Paint. The phone interview felt…read morephony and contrived. The woman who interview me seemed inexperienced and did not know how to properly conduct a professional interview . She barely went over my resume or qualifications for this positions! I felt my time was wasted. Then 7 days later, they (Johnson Paint) sent my a "canned" , cold automated duplicitous email, lying about moving forward with another candidate?! But when I went directly to their careers page on their corporate website, I noticed that the "Credit Manager" position was never filled! Mind you there was only one open position for this job! They lied to me , just to get rid of me and to deter me from applying for any other open requisitions with the Johnson Paint company! In retrospect, after reviewing several disgruntled customer experiences reviewed here on yelp.com, I'm glad employment with Johnson Paint did not come to fruition!

My experience was excellent. First I met with Anna who helped me with my wallpaper selection and…read morealso with paint colors for my kitchen. She patiently worked with me find the perfect color. I also decided to paint the legs of my butcher block cart. She helped choosing that color as well and it was perfect. Evan gave me lots of pointers on how to go about painting it like painting from the bottom up and I totally understand now why that has to be. He recommended a type of paint that is tougher than usual but still latex, which brush to use and told me I didn't need to sand which was a relief. Here is a photo of how my wallpaper and paint turned out. I couldn't be happier. Thank you Johnson Paint!

I had a great experience there this morning. I needed to select paint colors quickly and was…read moreoverwhelmed trying to make the decisions. I brought in my kitchen cabinet samples and the colors my contractor had suggested. A young woman named Miranda gave me her full attention and worked with me. She totally got my style and helped me select colors. She suggested making up some samples for me to try at home and made them up in a flash. Her enthusiasm was contagious, and I left feeling very satisfied and excited. I highly recommend them!

I've never written a Yelp review before, but today's experience at this Benjamin Moore compelled…read moreme. My 3-year-old and I stood waiting quietly for nearly 15 minutes for our turn to be helped. While we waited, my son calmly counted the rolls of painter's tape stacked on a shelf, not running around, just counting and stacking. Completely harmless. Out of nowhere, the employee began verbally berating me for letting my toddler make a mess and "be annoying." I was stunned. There was no chaos. There was no disruption. Just a bored little kid counting tape while we waited for service that never came. The tone was hostile, condescending, and completely unprovoked. If this is how they treat parents with well-behaved children, I can't imagine how they treat anyone else. If you want quality paint and a business that treats customers like human beings, go to the Benjamin Moore in Malden or Ace in Stoneham instead. They're friendly, helpful, and professional -- everything this location is not. This store has lost my business permanently. And we've spent thousands as we've renovated our home over the years. But judging by today, they never seemed interested in earning it in the first place.

Had a very disappointing experience with this Ace Hardware. Ordered a grill on May 26 with a…read moredelivery date of May 29. Got an email confirmation at 3:46pm on May 29 saying "Your delivery is on track!" and "Your delivery scheduled!" for that same day. No one ever showed up or contacted me. Didn't have time to call on Thursday so I called on Friday morning at 9:38am. The person I spoke to said deliveries are only made on Wednesdays and Saturdays and that someone would call me Saturday May 31 to let me know when the delivery would be ready. It's now 7pm and Ace closes at 5pm. No one has called, no delivery has been brought to the house. I REALLY wanted to give my business to someplace local, but this is ridiculous. I have cancelled my order and unfortunately won't be using this Ace Hardware in Woburn ever again. If an order is placed with a delivery day that you don't deliver on, you should contact the person placing the order and inform them of such. Extremely disappointing.

Wish this place and Robert were cloned. I needed some set screws for some bathroom faucets. Lowes,…read moreHome Depot and Fergusens and Webb didn't have them. I called this Ace and Robert said to come on down with my knob. He dropped everything to help me and meticulously tried every screw and Allen wrench until I had just what I needed. Great guy and friendly, patient and helpful. Thanks again!

The flowers were fresh and nicely arranged, and the bouquet looked elegant. I was happy with the…read morequality, though I expected it to be a bit larger.

Bereavement. Melanie ( i think is her name) made this process easy and stress free. We talked…read moreover the phone and I described general characteristics we hoped for in the arrangemen. The arrangements were beautiful and we received many compliments on them. Thank you for your help. Linda