So I've had cancer. I'd been working with JC Licht's wallpaper dept. (Breanna, to be specific) 2…read moreyrs ago before Dx. Gave an $80 cash deposit for 4 books at that time. Returned all books promptly. Within days. Told that someone from the wallpaper dept had to be there to handle the refund, which my husband was assured would happen. Then forgot all about the bathroom/wallpaper project as anyone would with surgery, etc. Contacted JC L recently only to be told that my cash was theirs/gone. This is the only business unwilling to make any concession given these circumstances. As longtime (we're talking 3 generations!) Geneva residents, who choose to shop our local businesses vs. Amazon, etc., this is so very disappointing!

Found the staff to be very rude. They seemed annoyed that I didn't know as much about paint as they…read moredo. With their very high prices, I expected better customer service.

They are always knowledgeable, helpful and friendly. Alan and Kiley went above and beyond to help…read moreme choose colors. Highly recommend!

I was sent here from the Lisle shop because they had no stock and was told that this location…read moreshould have something like 6 cans of paint of the variety I was looking for. Well, either their computer system was not up to date or they had a busy morning because they were all out. I really don't understand how these paint stores can have no paint! The clerk upgraded me to the next level of quality (which would have been a bit more expensive) without charging for the upgrade, since they didn't have what I wanted to buy. Sherwin-Williams paint is expensive (paint is $$$ anyway these days); I only went with it because that was what my handyman said he uses. Glad I finally got the paint, but overall this was a frustrating shopping experience.

Great! This is a commercial auto paint locations, and easy to pass the road, but service was…read morefantastic. Andrew was great to work with and got me prices that were great for our growing business . Even when I couldn't quote recall what I needed, he helped me figure it out, and even had a more economical suggestion to use for our mixing cups

I have purchased a lot of paint, wallpaper, and supplies from this store over the 35 years that we…read morehave lived in Naperville. I needed a can that I purchased a year ago and hadn't gotten around to using until now reshaken. They said no. Someone's can had leaked once so they have a blanket no rule. I don't believe cans just leak. Maybe they didn't check to see if the lid was secure. Maybe they didn't check the can's structural integrity. Whatever the reason, they won't shake a can once it goes out the door. My opinion, bad customer service. A good customer walked away rejected. I won't ever go back.

We had Alex one of JC Licht's installers come out to install our new blinds. Their wonderful…read moredesigner, Virginia measured perfectly for. Alex was just wonderful- very personable and kind! He did an excellent job! Top notch!! Thank you!!

My wife and I are doing some DIY projects as we have time available on weekends and we have tackled…read moresome painting of our basement and daughters' rooms. We have always loved Sherwin-Williams colors and quality! The website has been tremendously helpful and this store and how helpful and accommodating everyone has been is truly remarkable. We call and pay for the orders ahead and contacless pick up is very efficient! The paint is ready by the time we arrive and it's a very painless process. When we have called for additional support or questions, we always great some suggestions and more! Just outstanding and we highly recommend the brand and our local store! Keep up the great work!

Kyle and Rachel at the North Aurora location are a part of my team everyday. They are critical to…read morethe growth of my business and work hard for every customer and business owner that comes through the door. They are educated on the products they sell and always provide multiple solutions if something is not available or out of stock. Keep up the great work guys and best to you in the coming year.

Lady behind counter did not offer to help me find what I was looking for…read more She only pointed to a shelf which had some of the stock. However as I was looking for some sanding disks with the 8 hole 5" style I noticed as second display on the other side or the store, but before I could select anything I had to go. I guess sales persons don't need to be familiar with the store stock.

From the owner: Your local Sherwin-Williams Paint Store in Aurora, IL, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

The staff used to be so friendly! Current staff doesn't help whatsoever and they act like they are…read moreinconvenienced if you ask for help. Definitely go to the South Elgin, they are much more helpful.

Poor Customer service! They were out of All Matt paint due to supply issues which I fully…read moreunderstand. Supply chain issues are rampant in all industries right now. I asked if he could give me 4 quarts at the Gallon price for the inconvenience. His response was "it's not our fault we are out you can't expect us to take the hit, that's pretty stupid" and he hung up while I was still trying to talk with him. I called the location across town and they were more than happy to accommodate me. I will only go there from now on.

Painted the exterior of my house using Sherwin Williams Emerald exterior paint (their top grade)…read moreand couldn't be happier. This paint went on with literally no drip marks. The experts at this store patiently mixed numerous samples for us until we got just the color scheme we were looking for. The SW website had tools to help us coordinate, too. Skip the box store -- you can't beat the knowledge, quality, and personal service you'll get here. You pay for what you get. And to the owners: Thanks for being members of the Naperville Chamber!

Well, it's a paint store and I'm a person who has a mild to moderate level aversion to deciding…read morewall paint color. It stresses me out, but not because I'm worried about how ish is going to look, but because I literally cannot think of anything more mind-numbing than staring at swatches that are only vaguely varied. Lemme put it this way, I would rather watch the paint dry, than sit there and f*cking stare at eggshell, manila and off-white samples in different light. This is *my* water torture. But alas... it was time for a change, and I *guess* I'm grateful for the nudge. For better part of the last 2 decades and at 2 different houses, I've been living out of a bright orange bedroom. Sounds fun, right? Well it was... for like, the first 5 years... then the next 13, to be honest, were kind of played out. Plus my hair's also been bright orange for the last five years as well, and I think I was veering that point where things were getting kind of creepy... like Picasso's blue period, only I never did anything of value or praise. Anyway, I've been going to Sherwin-Williams for all my wall color needs because my parents recommended it, and they have an account there with all their saved info and I guess there was some sale thing going on as well. I stared at swatches for longer than I ever want to stare at swatches ever again. The color swatch book I had seemed like it had a ton of colors, but then when I got to the store and they were organized so I didn't have flip things back and forth in a book, it didn't seem so expansive... but I suppose I'm glad because that way I could at least get out of there a bit faster. The sales people vary each day and of the 3 days I had gone in, I don't think I ever saw the same person. Some would check in and offer help right off the bat, some would solely work the counter and answer customer questions at check out and the girl on my last visit would mutter annoyances under her breath as she only begrudgingly acknowledged customers and ordered her co-worker man around with one stern B-face. I felt bad leaving him there with her... but he was too old for DCFS and I had to be somewhere at 5 sooo it was outta my hands. Anyway, everything was just fine. Besides the crabby patty on my last visit, everyone else had been both friendly and helpful and we were able to get in and out right quick. My one regret + quick tip would be that I didn't see the Keurig K-cup Chai latte flavor until just this last visit, and even though it was 9,000 degrees outside, I still felt I needed to have a cup just so I could say I did. Amenities are few and far between these days so I make it a point to take advantage whenever possible.