My company was struggling to find the stain that we needed in the quantity we required but Evan…read moremade it happen against all odds. Both he and Cooper worked together to provide excellent customer service and I am very grateful and impressed. Thanks for all of your help guys!

Very friendly and always very helpful, there is a girl on staff studying to be a decorator and she…read moreis very helpful with colors.

We rented a lift from Franklin Equipment LLC to paint our house. Their equipment was in perfect…read morecondition, and the service was impeccable. We highly recommend Franklin Equipment LLC.

I've always been happy with the guys here but the prices go up and quality goes down, I mean…read morethey're about the same as everyone else but i just think simple things like chalk lines and tape measures have practically no warranty. I still shop here because i know where everything is but give me some more incentives guys.

Terrific local business-- and people! Heyer's is a family-owned hardware store in the old sense of…read morethat term: from the owners on down, everyone there is either actual family or treated near enough that way. You'll more than likely be dealing with one of the owners when you need some help finding a part or figuring out a problem, and they'll help you until things are all figured out. Ed remembers just about everyone's name, and he can recollect all your household projects for years to come as he asks how they turned out or are holding up. Could not find a better place to solve household problems in this day and age.

This used to be a friendly, helpful store. And I should know because I've spent a lot of money…read morehere! I went in today to purchase paint and a whole bunch of other things. The first omen was seeing a man with no mask on. There is a state requirement about masks.. If you are going to post signs about wearing a mask, enforce it! No one was at the paint department, so the woman at the check-out register announced on the P.A. for assistance at the paint department. After waiting 10 minutes, I left. And the store was not busy at all! I had planned to buy the items on my long list while the paint was being mixed. I doubt if I'll go back. This used to be one of my favorite stores. It seemed like there were always friendly, usually older, men ready to assist or answer any questions. It's changed. And not for the better.

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Best in the midwest!! Tony is extremely knowledgeable and…read moreoffers his wealth of knowledge freely. Arrowsmiths is an honest shop that offers good pricing and many deals. I highly recommend this place! Great Service. Great Store. I love going in there!! People closer to Lake Geneva are lucky, I travel a good distance to get there, but it's very much worth the drive for me.

Tony is the man. Have bought everything from target ammo to a new Benelli from Arrowsmiths and the…read moreservice has been excellent every time. Tony is awesome with new shooters as well!

Great place for horse supplies etc. we use these stores from WI to UT as we like the continuity of…read moreproduct along with the great prices. Additionally we have always going the staff free fly and helpful if it is locating an item or loading items for my wife.

Never trust their advertisements! Again this happened today and the cashiers are to lazy to do…read moreanything about it. Went in to get dog food and a few treats and toys for them. There was a sale sign under a stack of frisbees. It said tsc retriever frisbee $5. It was a retriever frisbee and it rang up at $5.99. There were NO OTHER frisbees in the dog toy area and this was right under the stack. It was the right product for the sign. The cashier would not look up the price so my daughter ran and got the price tag... And even though it was for the same frisbee as in the description on the sign... She would not give us the price. She did not call a manager over either. If you shop here double check EVERYTHING they ring up. This is very common when they have retriever brand dog treats on sale. Sale price is one thing... and it never rings up right. I did not catch it a few times and got nailed on the up charge... But the last few times I did catch it. The teenage cashiers won't do anything about it so I just did not buy them. I never have a problem like this at Farm and Fleet... but they are not as close as TSC. Managers are no where to be seen and the cashiers don't want to be bothered by giving it to you for the advertised price. They would just not sell it. Their loss.

Tom, the owner, went above and beyond to assure our satisfaction on the new blinds we got installed…read moreon our remodel. He himself came to analyze the work that was finalized on the property. He was extremely helpful, and had very good morals, ethics, and a great businessman when it comes to customer satisfaction.

Have had my blinds for 5+ years Company is dependable, best…read morepricing in area, and Installer is Outstanding! 10 windows done and when my Master Bedroom and Guest Room are redecorated those 2 rooms are next!!!!