We had an issue with a solid stain from Sherwin Williams. When going to the store and talking with…read moreEric, he blamed something totally unrelated to the issue. We therefore gave a 1 star review on Yelp. However, Sherwin Williams District Manager, John Walters came to look at the issue in person. He said the problem was caused by overspray, and said the store would give our money back on the unused material. 5 stars for John, who was super friendly, made sense, was appreciative of our many years we have done business with his company. He restored our confidence in Sherwin Williams and we will surely keep buying product from them!

We have been getting out paint here for over 20 years. the staff is always friendly and helpful…read more thank you! www.santabarbarageneralcontractor.com

This was my first time visiting this paint store. I was moving from LA to Santa Barbara. I got my…read morepaint from my LA paint store, where always went. My LA paint place made a mistake on the colors. Since the brand was Benjamin Moore, I had to find a Benjamin Moore paint store in Santa Barbara -- which is how I came to SB Paint Depot, and BOY was I happy I did. Daniela was amazingly helpful. I was struggling with explaining my issue, because I had the very old paint can I had brought to my LA paint store. I could not understand why the color in the new can was so off. The LA Store had not noticed that my formula from my old can had been customized, even though I asked them to be sure to follow the formula. Thanks to Daniela's sharp observation stills, we figured out what had happened. Then I was finding it hard to decide on going with the full color formula or making it lighter. She helped me navigate that too! Daniela also helped me figure out how to go about making sure I'd be happy with the color. The list regarding all the ways she helped me goes on. She is the MVP of SB Paint Depot for sure!!! She also had my paint carried out to my car by Omar, who was also very nice. ALL THE WAY!

I brought in the paint color and number, and they said they would match it. When I got home, the…read morepaint was not even close to matching. I took it back with the receipt, and they told me they could not refund my cost since "it's already mixed." They acknowledged it didn't match, but that didn't matter to them. Zero customer service. No sense of responsibility. Go anywhere else in town to buy paint.

Excellent service! A new employee accudentally sold me the…read morewrong paint. I struggled applying it and it just did not worj for me. I took the paint back to the store and learned that the paint was intended for spray rather then brush. The store manager was excellent in dealing with my problem. Textbook perfect customer service!

This is difficult for me, because Vista in Santa Barbara is a great place and I really like the…read morepeople. A few months ago, Vista decided to get rid of Benjamin Moore paint and switch to a new brand. Unfortunately, my entire house ... in and out ... is painted with Benjamin Moore. So, whatever? I got my new "Pittsburg" paint from Vista a few days ago; and it's terrible compared to Benjamin Moore. On a simple job that would have been one coat with Ben. Moore, so far, I'm on the third coat and another will be needed. I suppose they got a better deal on the CRAPPY paint ... but, they sort of stuck it to old-time happy customers like me. There's a Benjamin Moore store in Ojai, and I guess that's where I'll be going. A business should never think ONLY of short-term profits. Long-term quality is what works in this little town and they will, sadly, discover that reality. I just checked and found that Benjamin Moore paint is the highest rated paint "overall." Furthermore, Amazon is now selling Benjamin Moore paint: PROBLEM SOLVED!

Great selection of quality paints. I receive great helpful service whenever I come here and they…read morehelp in finding the perfect paint color to fit your needs. They also do color matching if you're not sure what color touch-up you need.

We started using Dunn-Edwards paints after a contractor recommended them to us many years ago…read more We've used their paint exclusively on our house ever since. The paint has held up incredibly well over the years, they have hundreds of colors and several sheens/types to choose from and custom color matches are quick and easy. The store is well stocked with all painting supplied and is very conveniently located near the heart of downtown, with parking, and the service is incredibly personable. So quick and easy when I need to grab a quart of touch-up paint for a bedroom - highly recommend Dunn-Edwards!

This is a specialty store that was highly recommended to me for my water proofing needs. My…read moreexperience was so wonderful I had to share. The guys here spent over 1 hour explains my options in how to deal some stair cracks to prevent water leakage below and how to seal it with a waterproof membrane with color. Thank you for your time and patience!!!

The staff were rude and had no idea what they were doing there. They don't know the materials,…read morewhich are limited in selection, mediocre offerings and extremely overpriced. Avoid.

This service in this paint store is really great! They are so knowledgeable and helpful when it…read morecomes to paint projects. They have helped me use the right products for the job on numerous occasions. This kind of service is hard to find these days.

I had a small furniture repainting project that I needed advice for, and Steve was very patient…read morewith me and helped me figure out all the materials and sequence of tasks. Very friendly laid back environment. Highly recommend !

Used to be great paint store with previous owners when it was Frontier paint. I used to drive a 60…read moremile round trip for their excellent service and product supply. Now called Catalina paint, I find staff not very knowledgeable and specialty products in decline .

From the owner: "Catalina Paints has been around since 1966 and is the choice for professional painters for quality…read moreproducts, outstanding service and very competitive prices. Trusted by painters, homeowners and designers alike, Catalina Paints is one of the largest suppliers of Benjamin Moore Paints."

Wonderful customer service. I called on my way there to buy some paint and was getting there right…read moreat closing time on a Friday night and they stayed open a couple minutes longer for me! Thanks again guys!

I had a most disagreeable experience at this store yesterday, October 30, 2014. I had bought…read morearound $1000 worth of paint in the last few days and I called ahead to get the store to mix up some more paint to finish the job. My painters were waiting at the job site to get the paint. A woman who eventually identified herself as "The Manager" provided me some of the worst customer service I have ever had from a retail store in many years. Her name is Aliza Aldatzi and she was rude, curt, arrogant and just totally lacking in customer service skill. In the past experiences at this store I have never seen her and my orders were taken by "Johnny". I buy a lot of paint as I remodel homes but I will make sure I avoid this Vista Paint store because who needs more bad service in their lives?

SANTA YNEZ PAINT 805-6865114 CA stole $5,542.93 out of my account. They allow criminals to charge…read morewithout a credit card or confirmation of who they are with ID, they allow theft from innocent consumers. Do not use this company if you care about your security. You might wake up and this is your account missing $5,500... I have no idea who they are and I have never been to their business. They are fraudsters or whoever is working there is. Look at the photo! See below: 07/22/24 PURCHASE AUTHORIZED ON 07/19 SANTA YNEZ PAINT 805-6865114 CA S464201811675311 CARD 6327 $5,542.93 Begin region Details Merchant Name:SANTA YNEZ PAINTMerchant Address:SANTA YNEZ, CA, 93460Transaction Method:Card # Entered by Customer/Merchant

Always very knowledgeable and friendly service. Staff goes out of their way to help you with your…read moreprojects. Price is very good. Have used them for many years.

By the staff knows what products you need to fix a problem. Always helpful and pleasant. Easy…read moreparking. A bit pricey Cashiers are detached.

I usually get excellent personal service and thoughtful advice from this locally owned Ace Hardware…read morein Santa Barbara. It's one of the reasons I like supporting them over the big box stores. That said, I recently had a frustrating experience with a paint purchase. I bought 3 gallons of Cabot semi-solid stain in Oak Brown during a promotion--about $15 less per gallon than the other local paint supplier. I assumed the color would match the same brand and shade used during my 2023 remodel (leftover from my painter), but the result was quite different. Instead of a rich dark chocolate tone that matched my home's trim and fascia boards, the stain came out with lighter red-brown hues--more milk chocolate than expected. I brought the stain back to have it shaken again and asked the paint clerk for advice, but unfortunately the response was defensive and unhelpful. Lesson learned: when it comes to matching existing stain, go back to the original source and always do a test patch--especially for something as visible as a large deck. I'll continue shopping at this Ace for many things, but I'll be more cautious about stain and paint purchases in the future.