I went to pick up paint my husband ordered and bought online. It was a quick and easy pick up. The…read morevalue of paint there is great. Some customers were rude and holding up the line but the workers maintained great customer service through it all.

We have finally started demolishing the last room in our house to be renovated - the master bath…read more We went to our go-to paint store to match the wall color to our tile selections. Kyle McCauley, the Store Manager wasn't satisfied until the matches were perfect. We had an outstanding experience - lots of good advice, quick and pleasant service, perfect color, high quality paint, and a 35% discount that was going on this week. Who could ask for anything more.

Just like what everyone is saying in their reviews, customer service is top notch here! Eric and…read moreDavid helped me and very thankful for their expertise and guidance. Def come here, you won't be disappointed!

I went with my son to pick up a quart of paint, and they let him come to the back and learn how to…read moremix the paint! He saw how to program the paint machine, how to align the can, how they cap it, and how they shake it. It was an awesome experience, can't say thank you enough. The paint we got was great also!

I'm so happy with my paint experience and will always come back for this business with any paint…read moreneeds. As a newbie it's easy to be overwhelmed with what's available in the paint world . I went to a neighborhood Sherwin Williams and was really disappointed when they told me I couldn't get sample paint (?) - but then really pushed for getting gallon base coat and gallon paint. I knew I wanted to swatch the colors first on the walls and they said a sample isn't needed you can just hold up the paper swatch to the wall?? I then went to Home Depot but again was met with paint selection that didn't really match the color I was seeking. When I came here, I knew what kind of color I wanted and was helped out - right away in discerning the best type of paint for the job. You don't get the level of expertise from other places, and for me I wanted some finite info on the paint before starting my DIY project. The people here know the trends in paint, the undertones and explained how paint breakdowns work. -- You get 10% off your first purchase which is a nice perk, I will be back for future paint needs. I'm really happy with the color and even got some recommendations on a comparable swatch. In the end I purchased 5 gallons of paint, finished my whole house and I'm super pleased with the recommended eggshell mid tier paint. They matched the color from SW with ease and I was happier than going back to SW with their cold shoulder service. If you're new to painting they give you good tips too.. which every bit helps, alongside those fun YouTube tutorial videos online.

The customer service here is amazing , Troy and his crew go out of their way to help and get the…read morejob done. They can literally get any Benjamin Moore product or modern masters for you in a days time.

Don't go here for Pint sized samples. Employee insisted I buy a quart as Sherwin Williams doesn't…read moresell small sized samples. I ponied up more $$ as a result. Totally unnecessary when trying out sample paint. Later I found out from my contractor and Lowe's which also sells this paint, that this was a blatant lie. This dude just wanted me to spend more. I just don't get it- why lie for an extra $10. Hope you met your monthly revenue goals. I will go to another SW store like Lowe's to buy the many gallons I really need for my project

According to my experience this store is the best in San Jose…read more Store manager Hector is very knowledgeable, helpful and professional person. He knows everything about products and always ready to help his customers. Thank you Hector!

I went to benjamin Moore today -- the workers were very nice and helpful - I'm looking to repaint…read morethe exterior my home so it has so many options to choose from . Will come back

Raced out of work to get to this store at 4:58pm to pick up a paint chip. Paused for 30 seconds in…read moreparking lot to courteously avoid someone who was backing out. Door was locked. I knocked. Guy ignored me. Called through the door gap asking for a paint chip; the guy yelled at me that they were closed. Checked my phone at that instant and it was 4:59 pm. I arrived when it should have been open and it was locked; and the guy was rude to a customer. I'm about to buy several thousand dollars of paint but it won't be from here.

Came to this paint store to get a paint color matched, but the experience was really disappointing…read more(unlike my last two visits). I brought in my door trim for them to match the paint, and they immediately told me they couldn't do it because there was shimmer in the finish. I explained that I didn't need the shimmer -- I just needed the closest base color. Then they said no one (the color technician) could work on it until Monday. But if you're not the color technician, how can you confidently tell me what can or cannot It's clear they don't want to help and don't care whether someone is a repeat customer or not. I drove all the way from Los Altos to Cupertino for this, and honestly, it was a complete waste of time, unwillingness to help & give me this "I don't care" doing business with a repeat customer made this a very disappointing visit.

The staff was so friendly and helpful. They were such a great resource on giving suggestions on…read morewhat tools or products would work for my needs. They helped me do a color match with a paint chip I brought in, and it was SEAMLESS. I also really liked that they were so proud of the quality of the items they were selling. Before I left, they told me to make sure I wash the brush I got because it would last me for life! They were absolutely amazing and would highly recommend checking them out.

Sahil helped me find the perfect shade of paint, and he was really kind and patient when explaining…read moreeverything to me. As for the paint, I tested paint from Valspar/Behr and they were all kind of streaky compared to Sherwin Williams paint. I am so glad I decided to try Sherwin Williams instead of settling with what you see at Home Depot.

I don't like leaving reviews but the employees at this Sherwin-Williams were so professional,…read morehelpful, and friendly, I want to give a shout out. I had photos of the old, brittle, partially covered labels from the last time the house was painted. I needed new paint to cover a replacement porch railing. There was a wait but three different people cheerfully let me know that they'd be with me in as soon as possible. They seemed genuinely friendly, it was so nice! Sahil is the name on the receipt. He was able to pull up the order from almost 15 years ago, found a replacement for one of the colors that is no longer available, confirmed the application, and when I asked about caulking, he asked relevant questions about the application and directed me towards... not the most expensive one but the one I needed. He even found a box for the two gallons of paint. Thank you! I don't know how Sherwin-Willams treats their employees but have found that it's usually reflected in the way that employees treat the customers. So, thank you to the Sherwin Williams and the Bascom Avenue store.

Had a fantastic experience at this location of California Paint Company. Thomas and Dave helped me…read moreout of a bind, when I was trying to color match to a BM paint on my walls. Thomas even stayed late to help me when I walked in near closing time. Super friendly service every time I went in. These guys have years of experience with paints and colors, and are a wealth of knowledge. Definitely will only be shopping here for paints and supplies.

I went to this shop in 2017 for my kitchen cabinets project with SW colonnade gray , it turned out…read moregreat. 2021 I'm doing walk in closet project. Got a pine of SW repose gray from Home Depot for testing. Color is right on wall and closet. So I went to this shop to get a gallon of aura paint. But the machine didn't match the color right this time. Went back for refund, got yelled at. After showing pic to the owner, told the owner the color turned out blue it's not even close, I can't use it. It's more bluer in person. He told me" we don't go by pic." So he took back the aura and testing on a piece of paper. And said "your house lighting is wrong. My paint has no problem." When I tried to get the piece of paper and go outside to match the chip he wouldn't let me. And yelled at me" you know nothing about paint." he slammed the gallon paint on the counter and yelled again" I'm not taking it back". So unbelievable. Be aware of this place. No customer service at all. Horrible service. Totally waste of money and time. Never go back again. Of course nothing can match perfectly. But it' should be close to gray beige color, not baby blue. Maybe your machine needs to be calibrated? Why I had to be yelled at when your machine is not working right? You are not even trying to help fixing the problem or refund me for your malfunction machine. BE NICE cost nothing.