I couldn't be more disappointed with my experience here. I'm a couple blocks away and love Benjamin…read moreMoore paint, so I was super excited about being able to buy my paint here. Unfortunately in the midst of my painting project they lost the only 'can-do' person they had on staff. The remaining people (Lindsey and Justin in particular) have been consistent in their 'can't do' attitude. I am 6 months pregnant and repainting my entire condo, so I needed the Ben line of zero-VOC paint, which this location has decided not to stock. Elle wanted to get my business, and I was ordering ~$600-700 of paint at their prices, so she offered to bring the paint over from their Poulsbo location. After that I needed a couple more unanticipated cans, and Justin and Lindsey acted as roadblocks to me getting those. Justin just couldn't be bothered to get them sent over to the Bainbridge location, but Lindsey was incredibly rude and literally talked over me for long periods of time when I was trying to explain how this effected my project. I can't imagine treating a paying customer the way I was treated here. In the end, I had to drive over to Poulsbo, which isn't the worst thing in the world (just took a big chunk out of my painting day), but being disrespected the way I was by Lindsey was really upsetting and inexcusable.

I just picked up paint from this store 2 hours ago after being very patient due to COVID and I've…read morebeen stirring it for 10 minutes and there's still white swirls in it! Most businesss are doing there best during COVID and customers are being patient and understanding but paint needs to be stirred appropriately after color is added. Now going on 25 minutes. I will go back to the paint store I used to use in Issaquah!

I don't usually shop at specialty stores like this. I would normally get my painting supplies at…read morethe local hardware store. After the experience I had at this store I will never buy paint anywhere else. They are so knowledgeable and helpful. The prices were about the same as the hardware store but I got the right thing the first time. When I messed up part of the painting process they gave me, for free, the supplies I needed to fix the problem. They let me return a used $50 can of primer that my wife bought, before we got advice, because it worked for her sister so it should have worked for us. It did not. If you ever have a problem there ask them to call the manager, Keith, he can make things happen. Thanks again.

Today I went in the Bremerton store and looked for a General Finishes product. There were 2 ladies…read moretalking to each other behind the counter and neither one of them came over and offered any help. I went home and ordered from Amazon.

Great service and knowledgeable people. Extremely fast preparation. They even extended the sale…read moreprice date for my unexpected need of a second gallon a week later.

I am giving this a 2-star rating for the following reason. We are in the process of having our deck…read morestained and needed to order the proper color. As we are a business we had a specific time we needed the stain because we have to close our business while we stain the deck. We ordered in plenty of time and the stain arrived as expected. The issue is that we ordered a specific quantity but by the time we could get to the store to pick up the stain they had sold 2 of the 8 gallons ordered. This puts us in a bind because we can't get more stain in time. This is truly poor customer service. I don't know why you would sell stain from a customer's order. Now we will have to make 6 gallons work where we needed 7. Very disappointing.

The customer service rep was excellent. She went above and beyond regular service. She help me…read morecarry three heavy buckets of paint to my car

Stopped in with my young daughter who wanted a "light blue" color for her room…read more Had the best service from the kind, patient, friendly paint store man. He kept adding a drop of blue at a time, until the color was what she was looking for. Left the store with high quality paint, at a super great deal. Thank you.

They were honest that the paint I had was probably still good and offered to check it out for me…read more That kind of service is hard to find. I will be back for my painting needs.

Such a friendly, knowledgeable place. All kinds of painting supplies, from a single brush, to 50…read moregallons of paint to paint your barn! We bought the best paint we found made by Pittsburg Paint - " Manor House!" We want to "Set it...Aand Forget it!" We had horrible paint the first time our house was painted when it was brand new and we found out the need to purchase the best paint available so that we don't have to do it for another 20 years, potentially! Get it doesn't me right the first time! Use professional grade paint - labor ain't cheap! And who wants to think how much everything is going to cost 8 years from now! We wanted to buy local from an independent dealer of paint. Support your local vendors! Amazon doesn't have everything, nor the experts! Don't lose the experts, pay a little more!

BJ's is one of those (fewer & fewer) stores where the help actually knows about their products and…read moreand how they can be best used...as well as a roster of recommended painters. I'm increasingly drawn to the "little box" stores.

This is a big thanks to the guys at BJ'S Paint for listening, then walking me through my project…read moreand telling me what I needed, and having everything I needed to get it done. They know what they're talking about because they're not teenagers. Real Customer Service.

We purchased a dropcloth, and 18 inch roller cover to begin a paint job. First time roller went to…read morethe wall, the roller hubs came unglued. I brought the roller back to the store with the receipt explained what happened. Staff questioned me and also wanted to know where the original packaging was. I left it back at the job site. I just wanted an even exchange. Congratulations, your store won't be getting any of the paint I need to do the rest of the interior and exterior of a local house I'm working on over a $13 exchange.

over 20 years ago, a professional painter who did my house told me that he bought all his paints at…read moreMallory's, known as Peninsula paints here in Port Townsend. I have been using them ever since and they always come through with great paint matching, and wonderful customer service.