Very knowledgeable employees work here. The hardware selection is very helpful for adding a few items that are desperately needed to finish a project. The home goods section is also super nice. I'm glad to have this great resource in my neighborhood. read more

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I wonder whether anyone else has noted in her or his review that this store has a back room where handy employees can do simple repairs on household items using equipment that customers don't have to purchase!! I was at the store recently, and an employee who is a retired mechanical engineer rethreaded a hole in a vintage metal bookend for me (using a single screw that I purchased at the store) so that it will hold together tightly now! I was (and am) so impressed with his skill and the store's willingness to let him make the repair for me on the spot! I was charged only $5 for this service. Thank you so much, Ace Hardware! read more

4 stars to all the other employees who have been helpful, courteous, and welcoming on most occassions. I don't come here often. I can't see giving less because of 2 people, but I will say I will be choosing elsewhere for my paint needs. Had to ask the same question three times to get an answer as if I should know. I don't work in a paint department. Then to hear snarky comments is not appreciated this early in the morning. I get it. You're young and may not want to work or be helpful on a Saturday morning, but people have things they need to get done. Such an unnecessary interaction that I couldn't get away from fast enough. Went over to Benjamin Moore store. Happy to pay more or head to Home Depot next time. read more

Our local Ace Hardware Store is a great community resource. Despite their small foot print, they have yet to disappoint. They open early, have a knowledgeable staff and they don't hesitate to refer you to someone for help, if they don't have the solution you need. You really can't beat a good local Hardware Store! Oh, did I mention they host the Goodwill's local donation depot? read more

Bainbridge Island Ace Hardware - Our local Ace Hardware Store hosts the Goodwill donation depot for our community! - Hardware Stores Near Me - Bainbridge Island, Washington

I love this Ace. Staff is knowledgeable and helpful. Great selection for its size. I find excuses to go to Ace. Feels like a real neighborhood hardware store. read more

No concept of customer service. No friendly smiles. And an unwillingness to help. One cashier was so rude. I almost walked out. Another time a clerk couldn't be bothered to help me find something. read more

Uninformed, unfriendly, impersonal and uninterested hardware-side-of-things personnel who are not curious about much less able to be concretely helpful regarding one's item search much less one's overall project. This the result of several visits in the past year (2020-2021. Truly very terrible customer service. read more

This year's Invitational, Our 36th Annual will be held this Saturday the 13th at the Bainbridge High Auditorium. Thanks in part to our longtime sponsors: Bainbridge Island Ace Hardware Les Schwab, Poulsbo That's A Some Pizza, Bainbridge Island read more

This is a nice Ace Hardware Store. I need nails... check I need an ax... check I need paint... check I need a little heater... check now we get harder I need a Chantal teapot... wait for it... check I need a pie pan, or a turkey pan, or a frying pan... check, check, check I need a cool piece of chopping block furniture, cool knick knack or a shower curtain... check, check, check!!! Yep, it's a amazing little hardware store. I only encountered the super friendly people... check! read more

I went here to get a key made a few months ago and after being ignored for almost 10 minutes a woman got rude with me and acted as if I was inconveniencing her and she called for the person to come make keys. The guy totally didn't know what he was doing. the keys kept flying off the machine and he tried 6 times to make the key and none of them worked. Finally he said go to a locksmith and gave me back my original key and walked away from me. Then I had to find someone to refund my money. Poor customer service. read more

If I could give this place a negative rating, it would be justified. The staff at this store is wonderful, which is the only good thing I've got to say. The management on the other hand, is beyond abhorrent. I bought some furniture and supplies from this place, and had issues from day one with the merchandise. The furniture that I bought was a rod-iron table and chairs, along with an umbrella and base. At first, the base did not include the attachment for the umbrella - which seemed like a simple enough issue. After they came to the home to inspect it, they failed to provide a replacement at promised. Only after the table blew over and warped, did it become an issue. Upon calling the store, the manager was beyond rude - he was downright insulting. His justification was that if he wasn't spoken to in a manner which he deemed appropriate, he could "say whatever he liked". Well, after numerous phone calls the table and stand were finally replaced. The only problem? They kept blowing over in the wind. Today when I called and spoke to Randy, apparently the manager on duty, he stated that he would not offer a refund even if all the merchandise was brought back. When I told him that the table continued to blow over, even with the new stand - his response? "Well of course, you've got it right out by the water!" Let me get this straight... First it's how I speak to you, and then after you physically inspect the product AND the location... TWICE... You inform me that the table is obviously going to be an issue? Make the trip elsewhere, these guys are entitled pricks. Supposedly locally owned, although we could not track down the owners. read more

The employees are friendly and the store is clean. It's a small hardware store - enough to tie you over till your next Home Depot trip. There is also a nice housewares section with stuff that you wouldn't find at a typical hardware store. read more

Bainbridge Ace is perfect! I can't count how many times I've walked in clueless and walked out with the hardware I needed. No, they don't carry everything the depot type places do but they do carry hardware and they'll take the time to help you understand how it'll work. If you're not sure they have what you need, call ahead. So if you want to feel good about your purchase, and work with a local business that is active in the community, go to Bainbridge Ace Hardware first. read more

Wonderful hardware store where long time employees truly know the hardware "stock" and have helped our family source random items when working on school projects ! The owners are exceptionally supportive of the community . Their housewares department (really an entire store ) has really nice gifts which is a bonus ! Highly recommend . read more

Good spot to get common day items, but if you require specialized merchandise go elsewhere. I found the staff to be knowledgeable on simple issues, and they do have quality products. I view this place as a throwback on hardware stores of the past with their level of service, but they lack the in-depth services that other stores provide. Recommend for the service and fare prices. read more

Bainbridge Island Ace Hardware - Hardware Stores Near Me - Bainbridge Island, Washington

Great small town ambience. Some of the workers tend to be a little confused by the English language; but they are super friendly and the selection of stuff is usually adequate. Not overloaded like Lowe's or Home Depot. Easy to find stuff. read more

Last two times Iv come here there chip reader on there card machine didn't work and they simply told me I couldn't buy anything and told me to get a new card, they couldn't manually enter my card or swipe it ? Ok, because every other store has that option but all you can do is turn a customer away?... anyways I went across the street to lumbermens and got what I needed for half the cost and there chip reader worked just fine, save yourself the trip and go next door. read more

Great little store with almost everything you might need. It's so wonderful to have this store so that we don't have to drive off the island for shopping. read more

Love BI Ace Hardware. Staff are always helpful and they stock a huge variety of quality merchandise. This is my go-to place whether it is for home or garden. read more

I am done with this Ace Hardware. They are overpriced, and their store policies are ridiculous. They do not participate in the National Ace Hardware Rewards program, and they do not take merchandise back even with a receipt within 30 days. It's worth the drive to Lowe's in Silverdale! I will never go back to this store. read more

I like this place and spend an embarrassing amount of time here. I'm always amazed at the amount of inventory they have. The staff are friendly and I find them A LOT more knowledgeable than most of the folks at Home Depot. It is a great local business. read more

Great selection of stuff and of course they have "the helpful hardware folks" - No need to wander aimlessly in the gigantic box store. Get in, ask for help, get the help and get out. Sure, you'll pay a little bit more but time, useful information and maintaining your sanity is worth it. read more

If you want to be ignored... Deal with rude clerks and hear all the latest Bainbridge Island gossip this is your store to go to. After years of dealing with this store where I'm basically always being ignored... Having to chase a clerk down for some basic help.. and then the clerk sign when asking a question and telling me it's over there on that aisle instead of taking the time to walking me and show me where the product is I'm done. After choosing the one product I needed being ignored as usual... I go to stand in line to check out. There is nobody in line I'm waiting and waiting while the two clerks there are two women... One is an older lady with gray hair who has worked there forever another woman with brown hair neither had a name tag on so I couldn't get their names.. I'm waiting I'm waiting why they are talking about all the latest Bainbridge gossip. Do they not see me I'm thinking to myself as I walk closer to the counter... They're just still talking about this man on the island where he lives what he buys his family.. this is such great customer service. I finally just go up to the counter where the two ladies still continue this conversation about this man on the island. I have them my product they still do not stop their conversation. The one older lady clerk even turns away from me to hear the latest gossip that the other clerk is telling her. Most be so really good gossip! I am not told hello did you find everything you need can I help you nothing. And this is not the first time this has happened to me. It's constant in the store. I take my purchases and leave almost thinking of going back and telling these ladies calmly how rude and disrespectful they are. But I figure they're probably not worth my time. I return home still fuming.. I decide to call a manager. When I call the phone the clerk that answers the phone tells me they probably can't find a manager it's lunch time. I guess they all have to go the managers together at lunch so there's not a manager in the store? Okay.. but after a lengthy time on hold there is a manager. I believe he told me his name was Matthew he listened and basically told me we're sorry that happened to you. Again he didn't seem too concerned he seemed like it was a big deal for him to listen to my complaint. So I just want to shop at this store anymore. They're overpriced rude... I don't understand when you why it's so hard for a cashier to smile and say hello did you find everything you needed thank you... To me this is basic customer service. And this store either doesn't care.... Or they feel like they're the only game in town. Not worth the stress or the hassle to shop at this place. But if you're interested in any Island gossip this is your store. I'm please bear in mind that this happens to me all the time there.. I guess when I go there I have to wear my makeup my Lululemon pants and make sure I wear all my jewelry and carry my designer purse.... ..and park my Audi right up in front....Maybe then they won't discriminate against me and wait on me. ...wonder who they will gossip about now..... read more

5 Star Service with 4 Star products. They have perfectly adequate basics for most projects. They only lack in the area of higher end tools. I shop there almost weekly and they are all super friendly. read more

Bainbridge Ace Hardware provides a benefit that very few retail stores offer these days, excellent customer service. Whenever I have a question the employees, and Bruce in particular, take as much time as needed to answer and they don't pressure you to buy product. read more

Great, friendly Ace Hardware store. They don't have everything, but just about everything you need to repair things around the house.

Been coming here since 1991. I've always found the service to be good. Staff is friendly and helpful. I've done a lot of home repairs and improvements with materials from this store and never had a problem. Dennis is the guy to talk to. He's great. read more

I love shopping local especially when the price beats Amazon. Thank you for having the fishing supplies we needed!

Staff have always been informative and nice. A very handy store to pick up my household needs.

This Ace is the place to go, if I don't feel like leaving the island. It has all I generally need for a little more convenience and a little more cost, I suppose if I wanted to look at different riding mowers I can go to Poulsbo or Silverdale. But for general hardware needs, it's good to have one here. read more

We purchased paint. It did not apply well, leaving transparent areas. Took it back and was told our surface had something on it. We washed and cleaned it ahead of time. He would not take back the paint or give us a replacement. Went elsewhere and bought another gallon. We video taped putting on Ace's paint and Benjamin Moore. We returned, showed it to Bruce and he got loud and angry. He took it back and told us never to come to the store again. In a loud voice that all could hear he said we were scamming him. Left and have never returned. All over a gallon of paint. read more

Locally owned and very knowledgable helpful staff. It's nice to see friendly faces in the store. Great seasonal rotation of products. No need to go off island. Maybe some popcorn? read more

I would like to thank Bruce for excellent service! I needed to replace the battery in the key fob for my car, which had died some time ago. I thought it would be a quick fix, but it turned out to be more complicated. Bruce took the time to look up the necessary info online, opened up my key fob even though it was really stuck, and got out a tiny screwdriver to take four tiny screws out and replace my battery. Then he offered to do it for my second key fob, too. This would have taken so much longer and been so much more aggravating if I had tried to do it myself, and I definitely don't have one of those tiny screwdrivers! Bruce was extremely patient and so helpful -- I really appreciate the excellent service! I just moved to Bainbridge recently, and I've already visited this store several times to buy necessities for my new home. I was surprised to discover that in addition to standard hardware supplies, they also have a large housewares/kitchen section with a lot of very nice items -- like a mini Bed, Bath and Beyond, but so much better. It's convenient to have this on the Island. read more

What a wonderful store. Everything you could imagine. Very nice and informed staff. Could not think of any improvements. How about opening one in Seattle. read more

How can they have less than 5 stars? Just moved to the island and I've already been in here a dozen times for household needs. Service is like hometown America. Asked directions to Lytle beach and one of the staff told me to follow him and he would take me! What?!? He did, provided safe passage for my toddlers and I! WOW, how's that for customer service! Not the mention the kids love the little red kid carts. Thanks for making us feel at home Ace! read more

I find it hard to believe this store won best customer service 7 years in a row. I don't live on BI, but was in the area. The CS was abysmal. I waited 15-20 minutes for assistance after asking at the register twice with NO help forthcoming. I called the store manager later and and got the the usual lame excuses. I stated I will never grace their doors again. read more

The last two times I went to Ace Hardware Store on Bainbridge Island I received extremely poor service. I asked for help finding products and the employee helping me didn't bother to look but the first time stated that the product didn't exist and the second time that it wasn't available. I did a detailed search of the store and found one of the products. The other product I found at Home Depot. I complained to the manager and he treated me as though I was an annoyance. From now on I will purchase my products online at another store or drive to Poulsbo Home Depot where the service is great! read more

A really wonderful hardware store. A great selection of items with super friendly and helpful staff. Always a good shopping experience.

First the good news: you have no more loyal representative than Connie, from all standpoints. Next, the rest: today I found my business with you both credit card and cash ARE NOT WORTH $1.08! This morning I needed a simple tool snake to correct a toilet problem. I thought I found one in the store, albeit it was the cheapest device, paid for it by card and left.....also having to drive about 13 miles round trip when I found it not to be either convenient or workable in my opinion. Because I've always opted for your store first for such things, I returned and politely asked Connie for a straight exchange, no more charge, believing I had alreadly "invested" more than the $1.08 difference in what I ultimately selected. Connie quite correctly had to call someone in management to ok such a decision, something this tall gentleman with the sandy hair could not understand or decide. I promptly pulled out a dollar and a quarter, then insisting appreciating knowing my business was not worth the reasonable request I had made with out any rancor of any kind. So now I will not return, being willing to drive to Silverdale or Poulsbo for service and appreciate finding out the truth of our relationship, a fact I will be happy to share with any who asked about your service....especially since much of my counsel to clients relates to customer satisfaction and community relations. Joe Honick read more

I will never go in this store again. Customer service is absolutely horrendous and I walked out of the store literally in tears after the clerk and manager were incredibly rude and semi abusive to me!!!!! read more