Fantastic special tonight (gnocchi and heirloom tomato). We sat at the bar and of course friendly…read morestaff and bartender that chatted with us and enjoyed the conversation n

early family birthday dinner celebration mid week. attentive…read moreserver and something for everyone on the menu, from sides to small plates, carnivore to vegetarian. food came fairly quickly and was generally tasty but nothing wowed me. pricing was very seattle. essentially ~$20-30pp without a cocktail or alcoholic beverage. the hardware store has been a staple on the island for years! i just wish my hippie burger had had more flavor.

Went in last Tuesday to buy concrete , by the time I left the store I had one of the employees…read morecoming at me in a threatening manner ! (Also in my opinion threatening me ) he was calling me names (" F---ker" and "limp dick") I have been trying to get ahold of assistant manager , they says she is there 4 hours a day ( but never there when I call) The manager ((Richard Eck ?) they say is there only on Thursday (but not when I call on Thursday) So Calling John at corporate?

This store staff is incredibly rude. I literally went through the entire store without one person…read moreoffering to help me find anything. And without asking me to wear a mask. Then when they finally approached me to tell me that I could not finish my shopping because I did not have a mask on. I told them that I had a medical condition and that I could not wear a mask. They then proceeded to tell me that even though I had that medical condition they would not allow me to purchase the items that I already had picked out. This store is garbage and should not be shopped at. So much for living in America home of the brave land of the FREE! Yelp would not allow me to give it a zero Star rating otherwise that's what this would be.

I've lived in Bremerton since January 1984. I've only ever been in this store twice in all that…read moretime. Years ago I purchased a 55 gallon drum from them. A few months ago I went there to look for a post hole digger. Right away I noticed a sign advising the customers to be more kind to their employees. Employees are supposed to be trained on how to deal with difficult people. A second sign informed that they no longer accept cash, period. I asked them why. Their answers were; 1). we don't want to get robbed and 2). cash changes hands too many times and who knows what is transmitted along with the cash from person to person. Personally, my immune system has always protected me from that scenario. That's fine I guess if that's their reasoning. I see no reason for me to ever have to go there again. Ace Hardware in not too far away from them and I've always gotten great service and a 10% Military discount there.

I was looking for 10ft pieces of screen molding to improve a rickety stair railing. I found this…read moregem of a hardware store with the straightest 3/4" x 10' hemlock you have ever seen and at half the price of the bent wood at the big box stores. The place is like the handyman basement shop. Everything you would ever need and some stuff you wished you had. And this dream shop comes with the most delightful help. All three of the front desk staff and the yard folks were happy and very helpful. Just great. Bremerton and Kitsap county you got a gem here. Before driving to any big box to dodge forklifts and beg for help stop here. Best start to any project and worth the drive.

I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

I don't normally write reviews. After a couple years worth of experience, I feel it's warranted…read more 1. They are an ACE in name only. They do not accept coupons that ACE uses on their app or mailing. It means nothing to them. 2. They do not honor military service like other ACE stores. Not on Veterans or Memorial Day. Not ever. Which is crazy because this is WA with active bases all over this state. 3. Got a Weber grill and propane tank. The tank leaked and the gauge didn't work. Brought back the next day, and they tried to blame the tank fill on Bay Hay & Feed. Said the gauge never really works on them accurately... blah blah. Did not want to exchange the tank. Basically had to hold my ground as a customer with a receipt less than 24 hours after initial sale. They were very unprofessional about it but eventually exchanged. The tank was leaking so bad in the car ride over mind you, all windows had to be opened and we left the tank outside the store doors when conducting the exchange. The manager wanted to actually inspect and attempt to fix the tank and give it back to us. WTAF? Seriously? What happened to honoring the customer who has chosen to spend money in your store? 4. After all this went back a couple months later to buy a small part. Needed to use the restroom. The sign for bathrooms is clearly marked. The door was blocked by piled up boxes with a sign saying...Not working/available indefinitely... the door directly across which is obviously a bathroom as well, is marked Employees Only. When I asked to use restroom, I was told to go across street at Walgreens or the McDonalds. Ummmm ..... here is the deal.... I'm not spending money in those stores. I chose yours for business. Seriously? On Bainbridge Island of all places, is using the restroom that big of a deal? Do not spend your money here no matter how convenient you may think the location is. Take the 20 min drive to Poulsbo or Silverdale.

Very knowledgeable employees work here. The hardware selection is very helpful for adding a few…read moreitems that are desperately needed to finish a project. The home goods section is also super nice. I'm glad to have this great resource in my neighborhood.

I came here after the remodel and Daryl was absolutely amazing. He helped me even though I was…read morehaving a super bad day due to LOWES having crappy customer service. Daryl restored my faith in somebody who totally understands what it's like to be a first time home owner and find yourself in positions where you are fixing the house and really just need some small help. Daryl was that guy. It was a small faucet repair and he seriously was able to help and direct me in the right direction. I will be 100% coming back for more products while I upgrade my house. So happy with the service that I received. Thank you Lake Kathryn ACE HARDWARE!!

Best service ever! Very helpful and knowledgeable staff. Good selection for gifts and kitchenware.read more

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

I come here whenever I need something they sell. They always have what I need (in the past year:…read morepaint, glue, tape, screws, holiday lights, and light bulbs). The employees are always friendly and helpful. It's local, which I prefer to shop, so I will continue shopping here.

I tried ordering something from them and they said I needed to go to the Ace website as they…read morecouldnt do it over the phone. I tried 3 times and all 3 times my order was received and then cancelled for some reason. No one could tell me why and I bounced around between customer service in store and online. after over an hour I gave up. I will not do business with hem again.

What happened to them? I shopped Mclendons all the time. Mainly because of customer service…read more Everyone was very friendly and always wanted to help. I went in this morning at about 8:15. No one acknowledged me at all! I walked past 4 people, nothing. I went down an aisle a woman was working at. She grabbed something out of the cart and went around the corner. I had to move the cart so I could get my cart by what I was looking for. It made a lot of noise. It was when she came back she said sorry and wanted to know if she could get somebody to help me. I said no. I was at the paint department and the woman at the key kiosk never said a word. I decided to just leave. Even the 2 cashiers, who were just standing there, said nothing as they watched me walk out the door. I stopped shopping Lowes because their customer service was bad. But I think I will give them another try!

Seriously absolutely terrible. Let me tell you the bad things and the one shining light of the…read morewhole situation. First of all I went in to buy only one part and should have only taken 5 minutes or less. But instead I ended up wasting 30 minutes of my time and ended up walking out due to the lack of knowledge and underpromised helped. First of all, I only need a faucet part. I ended up looking at the parts and couldn't find anyone in the area to help me. I noticed after 5 minutes that other people were doing the same thing. Finally a lady ended up walking out of the area to find help and ended up finding Keith. Keith ended up helping her and took about 5 minutes. So after patiently waiting now 10 minutes, I asked Keith when he was done with the nice lady if he could help me out for a minute. He ended up telling me that he would call somebody over here on the certain aisle to help me out. After patiently waiting 15 minutes with no one even remotely stopping by. I ended up walking up to Katt to see if she could help me. Waited another 5 minutes and no ONE. Holy crap still terrible service. Ended up running into Donald who seemed to be a manager, who was on the phone and I asked very strongly since I haven't been helped at all to get help. He stated that he would send somebody over to help me. I said very strongly that, that response didn't help out 25 minutes ago. Finally the one shining light. LAUREN. Lauren had no experience in plumbing but her brother was a plumber. She text him and called him for answers. We ended up sending pictures to her brother and still her brother wasn't there so he couldn't answer any of the questions with confidence. I sincerely thanked Lauren even though I wasn't able to be professionally helped. I ended up walking out of the store and went to Ace Hardware where I was helped within minutes of walking in. Found my part and was happy. Even though Lauren didn't help me! SHE WENT OUT OF HER WAY TO COMPLETELY TRY AND HELP ME. The others were absolutely terrible. Donald on the phone on the sales floor in a camo vest and not helping at all (Dismissed me like I was nothing). Keith who lied about sending anybody to come and help me, especially if he was just done helping somebody else out. Plus I patiently waited the entire time while Keith was helping out the nice lady. Katt was honest and said she didn't know anything about Plumbing and would send somebody. Honestly LAUREN who went over and beyond to help, but still couldn't. I can 100% appreciate the help. Sometimes times are tough but seriously don't say you are going to help and not come through. I wasted so much of my time while I had groceries in the car thawing out. I'm seriously mad about how the LOWES organization treated me. I'm pretty much done spending money there unless I seriously have too. I wanted to give negative stars because of the lack of service. But I'm giving two stars only because of Lauren who went out of her way to call and text her brother to try and help and solve my problem. For someone as young as she was, I'm impressed by the genuine impression of Lauren.

Worst Service I have ever experienced. They will call someone but no one will come…read more My mom and I went to Lowes Port Orchard to purchase new Luxury Vinyl Flooring. We decided to bring the Explorer, which uses twice as much gas as the car we normally would have taken, so that if we found what we wanted we could bring it home with us. We arrived at about 6PM. We got there and the person at the check out, cheerfully told us what part of the store to find the LVP in. We went back to that section and attempted to determine both what was the best value vs quality, and see which looked like it would work best with her furniture. We were there for about an hour looking, and not a single associate offered to help us. My mom had a lot of questions, because she is 75 so this is very likely the last time she will be changing the flooring and she wants to make sure the selection is going to last and make her happy to see every morning as she starts her day. After a little over an hour we finally had decided on 3 possible options. We were leaning heavily towards the Stainmaster LVP as we put some of that brand in my room and the living room over the course of the last year, but we also were considering the Style LVP. We used the app to see how it might look with her furniture and the calculator to determine we would need around 15 to 16 boxes of it, at an approximate total of $700 if we went with the style or $1000 for the Stainmaster. That was when we started looking for an associate that could ring it up and help us get it to the truck. The first person we found was busy with another customer but gleefully offered to call one of the other associates that could help us. We figured great we are almost done. He calls the other sales associate, who says they are in back so they will be a minute before they are able to help, but will be on their way as soon as possible. At this point I decided to go have a quick cigarette and call return a couple of missed calls because my phone had a horrible time picking up any signal. I was gone for about 15 -20 minutes, thinking by the time I was done someone would have come to help my mom. She stands out like a sore thumb, being a frail 75 year old woman with long white hair standing alone in the desolate wasteland that is flooring. When I got back no one had come to help her. A bright eyed cheerful gentleman stopped to ask if we had been helped, and we said we were waiting on someone that had been called to help us, but it had been about 20 minutes so we would appreciate some help. He said since it wasn't his section he couldn't help, but he would call and make sure someone was coming and again was told he would be there shortly but was in back. So mom asked if he could check the inventory, and he did and determined that they did indeed have the flooring we wanted in stock. I waited with her for another 20 minutes before she suggested I go check the plants and see if they had any butterfly bushes, and that she would text or call when the associate arrived. Shortly after I left another associate came by, which was about 45 minutes from when the first call to get someone to assist had been made. My mom thought for certain that he they must be the person whom we had been waiting for. Sadly this was not the case. He did, however, offer to call the associate for flooring a 3rd time to get him to come up to assist. Again they were told he would be up shortly but was in the back of the store. The back of the store must be a pocket dimension so immense that he never was able to escape it because we never did get to see him. Either that or he was recreating the role of the Invisible Man. So about 15 to 20 minutes after I had gone to look for a butterfly bush I grab my phone to ask my mom if a chaste tree would work in lieu of a butterfly bush, and she responded "Still waiting" My mom is 75 years old, has fibro-myalgia, and doesn't do well standing on concrete for long periods of time. The flooring section has no seating so she was leaning on a cart for support and getting extremely weary and increasingly disgruntled. We finally made the decision at 8:15 to leave. We had been at the store for almost 2 hours, with the desire to buy a good chunk of product and take it home with us, so that we could avoid the hassle of delivery. We left with nothing, simply because no one could be bothered to come help us get rung up and bring the product out to the car. We're seriously re-evaluating whether Lowe's deserves our continued loyalty. We only went there because we don't like the politics that Home Depot supports and it ranks higher with the HRC index, but what good is loyalty to a chain of stores if they literally make it impossible to purchase from them. We are trying to determine where else we can go besides them and Home Depot and get what we want to use after this experience. Don't expect service if you come to this store, because it is obviously not a priority for them!