Great customer service, friendly staff in spite of being very busy and a well stocked store. Plenty…read moreof parking

Best propane prices and helpful in service. Friendly service behind the counter. Feels like small…read moretown service from the past.

Have been dealing with Bainbridge Island Branch for 25 plus years through ownership changes from…read moreLumbermans to Pro Build to Builders First Source but the constant has been the superior service I get from the contractor sales group and yard personnel which is unchanged for the most part. They have been exceptional and always go the extra mile to make transactions timely and smooth, which you dont get from the big box stores.

If I could give zero stars I would. I wanted to buy my front door locally and although they only…read morehave 3 stars here on Yelp, I took my chances with Builders FirstSource hoping they'd prove the 3 stars wrong. I've also heard from locals who have had a bad experience not to use BFS. Well the 3 stars and rumors proved to be right! From the beginning of my order process with Sean and Bill, I've been disappointed. I waited over 8 weeks (quote 5-7 weeks) for my front door to arrive only to have the wrong door delivered. Bill said it was the vendor's fault and that I'd have to wait another 6 weeks to receive the correct door. Maybe BFS is a good resource if you're a construction company purchasing large quantities, but as a local homeowner with a one item purchase, I felt insignificant and unimportant.

I wonder whether anyone else has noted in her or his review that this store has a back room where…read morehandy employees can do simple repairs on household items using equipment that customers don't have to purchase!! I was at the store recently, and an employee who is a retired mechanical engineer rethreaded a hole in a vintage metal bookend for me (using a single screw that I purchased at the store) so that it will hold together tightly now! I was (and am) so impressed with his skill and the store's willingness to let him make the repair for me on the spot! I was charged only $5 for this service. Thank you so much, Ace Hardware!

I don't normally write reviews. After a couple years worth of experience, I feel it's warranted…read more 1. They are an ACE in name only. They do not accept coupons that ACE uses on their app or mailing. It means nothing to them. 2. They do not honor military service like other ACE stores. Not on Veterans or Memorial Day. Not ever. Which is crazy because this is WA with active bases all over this state. 3. Got a Weber grill and propane tank. The tank leaked and the gauge didn't work. Brought back the next day, and they tried to blame the tank fill on Bay Hay & Feed. Said the gauge never really works on them accurately... blah blah. Did not want to exchange the tank. Basically had to hold my ground as a customer with a receipt less than 24 hours after initial sale. They were very unprofessional about it but eventually exchanged. The tank was leaking so bad in the car ride over mind you, all windows had to be opened and we left the tank outside the store doors when conducting the exchange. The manager wanted to actually inspect and attempt to fix the tank and give it back to us. WTAF? Seriously? What happened to honoring the customer who has chosen to spend money in your store? 4. After all this went back a couple months later to buy a small part. Needed to use the restroom. The sign for bathrooms is clearly marked. The door was blocked by piled up boxes with a sign saying...Not working/available indefinitely... the door directly across which is obviously a bathroom as well, is marked Employees Only. When I asked to use restroom, I was told to go across street at Walgreens or the McDonalds. Ummmm ..... here is the deal.... I'm not spending money in those stores. I chose yours for business. Seriously? On Bainbridge Island of all places, is using the restroom that big of a deal? Do not spend your money here no matter how convenient you may think the location is. Take the 20 min drive to Poulsbo or Silverdale.

Great service and knowledgeable people. Extremely fast preparation. They even extended the sale…read moreprice date for my unexpected need of a second gallon a week later.

I am giving this a 2-star rating for the following reason. We are in the process of having our deck…read morestained and needed to order the proper color. As we are a business we had a specific time we needed the stain because we have to close our business while we stain the deck. We ordered in plenty of time and the stain arrived as expected. The issue is that we ordered a specific quantity but by the time we could get to the store to pick up the stain they had sold 2 of the 8 gallons ordered. This puts us in a bind because we can't get more stain in time. This is truly poor customer service. I don't know why you would sell stain from a customer's order. Now we will have to make 6 gallons work where we needed 7. Very disappointing.

Everything went well. Very friendly, professional staff. Had a small problem come up and the…read morereconciled immediately to what was more than fair. The delivery guys were awesome. Fully assembled everything and cleaned everything up. Was even friendly to my dog

My issue isn't so much with the store but with the insurance company that they use for property…read moredamage claims. We had a washer and dryer delivered from this store and they've met our needs. The issue is that during delivery our brand new vinyl floor was torn pretty badly in a couple of spots and now needs to be replaced as it's in a wet area and can't be left exposed like it is, accidents happen and we understand. We were contacted by their insurance company about opening a claim for repair and that has gone nowhere. We sent them an a quote from a flooring company almost 3 weeks ago and haven't heard anything back, we've sent numerous follow emails and we're just being ignored. Just know that if anything does go wrong, they use Broadspire for insurance claims and you will likely never get your money back or get the damage fixed.

Best construction supply company in the state! Knowledgeable and friendly staff. And the service is…read moreunmatched!

I brought in a badly tangled Tiffany necklace that I didn't even buy from Ben Bridge, and the staff…read moreuntangled it for me anyway -- completely free of charge and with a genuine smile the whole time. That kind of generosity and customer service is rare these days, especially when they had nothing to gain from helping me. It says a lot about how they treat people, whether you're a customer or not. I'll absolutely be back when I'm ready to buy something, and I'd recommend this store to anyone in Kitsap County. Thank you for the kindness!

I have to give it up for Ben Bridge and specifically the Silverdale location in the Kitsap Mall…read more They handled me and my situation so well. I walked in high sprung out on stress and frustration and at this point was desperate for success in what I was trying to achieve (my deadline is fast approaching). I worked directly with Allison (spelling) who took the time to allow me to partially vent but also to explain my situation and not only did she handle the situation with a lot of patience but she was very compassionate. She took the time to measure out my finger, asked questions that would contribute to meet the resolution and even followed up on me when she realized that she gave me the incorrect eta after overseeing the recent holiday. I received a phone call the day I was told it was expected to be back. When I arrived for pick up the staff was warm and greeted me. My ring came back cleaner and shinier than I was expecting &...my issue was resolved in the first crack. To my surprise, the staff that was present was aware of my situation even though Allison was not working at that moment and that honestly made me feel as though the staff here takes the time to understand and get to know their customers. I was even offered some jewelry cleaner and they really didn't have to do that. I hope they remain here in Silverdale as I would like to continue to come here.

The workers here are great! The "old guy" who they call there was really helpful and made the…read moretransition of returning a mattress nice, smooth and fast! Definitely recommend coming here. We're definitely telling everyone to come here for mattresses.

Steven was so incredibly helpful. When we came in, he listened to our needs. He then took us from a…read morelower end mattress on up til we found what we liked. He took the time to explain each mattress and even the adjustable base. Whilewe did not get the top of the line, we got the one that felt the best to us. With their guarantee we have 4 months to make sure its right. Steven was amazing. Go see him if you need a new bed.