Extremely uneven experience here.
We rented a house nearby and knew this was a local option to pick up minor supplies as recommended by the owner of the house.
The first time we went in, we were given quite a nice welcome by the woman working the counter. We checked the place out, informed her that we were renting a home nearby for the week and wanted to know what services and products they offered.
She was gracious and kind. She answered everything in a great customer service manner.
We returned 2 days later to something else entirely. We were looking for a few products to supplement our supply without having to drive a distance.
We were immediately swarmed at the front door and asked why we hadn't sanitized our hands. Well, this was not presented to us as a requirement the first time. In fact, I had no idea their dispenser was even there. It wasn't exactly an obvious feature. We complied but still were treated strangely.
The male staff member, so obsessed with our appropriate masking, was NOT wearing one when we walked in despite 3 other staff members inside with him. He put it on real quick but he wasn't wearing it. I work in retail management, myself -- **not correct**. You don't get to take your mask off just because there's no customers inside. You still have coworkers. And then have the nerve to attempt to judge us on ours? You've got to be kidding, dude. There was nothing wrong with anything any of us had on. Your breath particles, however, were riding free in the air.
My mother in law was harassed outside for smoking after she left for not having a mask they approved of. We had walked a mile to the store as a quick activity, but yes... she's a smoker.
There is also an old-style elevated ashtray in front of the building. It's not decorative, it had easily a pack of cigarettes put out in it, nearly overflowing. But she was getting yelled at for using it with the excuse that if someone saw her smoking, they wouldn't stop at the store. They claimed it was a very busy establishment, the ashtray shouldn't have been there (but yet it was there the first time too -- two days prior).
Nice try about the "very busy". I've driven by it half a dozen times already and have *never* seen a car outside. I've never seen a single person at an outside table, yet my mother in law was somehow ruining business.
In short, the store sells nearly nothing. There's very little in product variety. Empty shelves. One or two of each offering. *This* is a busy store? What's actually there is minimal. You can probably buy a single can of gravy and a bottle of ginger ale here. My little daughter bought a violently misshapen ice cream sandwich out of a cooler for a whole $2.00. I did not buy anything else. I drove to the next town and handed my money to people less irritating.
It might seem retaliatory but anyone going in would see this mess for what it is, in terms of a store. I don't know what their prepared food does for business, maybe that's their key. I had seen a pan of cinnamon buns on their counter on Monday that looked extraordinary. I'd have bought them all, probably, if these people weren't so vile.
At any rate, I found them extremely unwelcoming and nasty the second time. I wouldn't go in here again if you paid me a handsome fee. It's just not professional in interaction nor in commitment to stock.
I don't know if we were discriminated against because we weren't from the neighborhood and were unfamiliar faces... but something was definitely up with them.
One star breakdown: the woman the first time was kind. She was a four star girl. The second visit is a solid, hefty, absolute ZERO. You can't give a zero but this is a real zero. One star is the average. read more