This was my first time getting sugared so I wasn't entirely sure what to expect (and especially with a brazilian no less)! Latifah was so nice, quick, and did a great job. It was simple, cute, and clean. I will definitely be back. read more

Very interesting concept. I am not the biggest fan as the job didn't hold as long as a regular wax for me and if your sensitive down there that may be an issue. My tech didn't wipe me down good post sugaring which is an issue as I was very sticky until my next shower that day. It was easy to book as I literally discovered this place after coming off the elevator from parking & booked. The front desk person was trash, she didn't do anything to welcome me or chat with me about the offerings , she was very much "hands off" I would go here again but if you're looking for a last option. Check then ou read more

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I've typically had good experiences with Sugaring NYC, but my most recent interaction was disappointing. At my December appointment, I scheduled my January appointment in person and also participated in their Christmas raffle, where I pulled a 20% off discount for my next appointment. On Monday, January 12, I received a call informing me that my Wednesday appointment was no longer available and needed to be rescheduled. Since the change was initiated by the studio, I was offered a 30% off discount for the inconvenience. I reminded the representative that I already had a 20% discount from the raffle and asked if both could be applied. I was told that discounts could not be stacked and that I would have to choose one. I was also informed that the 20% discount could only be used in January, despite the fact that my January appointment was canceled by the studio. Additionally, the person I spoke with was not a manager, so I requested to speak with one. She took my information and advised that a manager would reach out to me by the end of the week. I understand that businesses have policies, but this situation was frustrating because I lost the opportunity to use a discount I had legitimately earned due to a cancellation that was out of my control. Better communication, flexibility, and follow-through from management would have made this a much better customer service experience read more

I had Alexsia for my Brazilian and it was amazing! The location is clean and her kind nature and attention made it such a pleasant experience. She was very thorough in her work and made sure no follicle was left behind! A very satisfied client. read more

Lena was amazing! It was my first time trying sugaring. I got the Brazilian-V and bikini mask. Even though it did hurt, Lena made the experience more tolerable. She was so sweet and personable and talked me through it. I'm happy with the results and will definitely be returning. read more

The vibe was comfortable. Jay the esthetician was knowledgeable, quick , efficient and kind.

My Brazilian /arm /underarm /eyebrow wax with Isabel was great! I've been coming to this location for almost a year now for just Brazilians and yesterday I had Isabel for the first time. I'm super sensitive during Brazilians and get very nervous when people touch my eyebrows and very vocal about what I need but she was very patient with me and super sweet/fun to talk to and everything was great! Will definitely see her again soon! read more

Well I had an appointment on a Wednesday evening unfortunately I had to cancel . I called and spoke with the receptionist, she rescheduled me for the following day in the morning. I arrived at Sugar Inc. on Thursday morning for my scheduled appointment at 10:30 AM. I was told that I did not have a appointment but I had a confirmation on my phone. I was told to have a seat and someone will be with me at 10:55am .. it's 1040 and I see a client walking in for appointment which she was scheduled for at 10:30 so that means that I would have to just sit there for the next 30 minutes and wait I politely went to the counter and asked the young lady to cancel my appointment however, I find it interesting. That companies can charge you for canceling an appointment but don't take responsibility when they make a mistake. Yes, I was wrong the previous day however they are wrong today so I shouldn't be charged if they can cancel on me the same day. I asked to speak to a manager about this situation. They gave me her email address and the receptionist said she's she called the manager and the manager said that she would look into my profile so now you're checking profiles before actually doing the right thing totally dissatisfied. I've been I've been coming to Sugar Inc. for over five years. read more

Ashlynn was great. Very quick, thorough job, and a joy to chat with all things considered. The lobby was comfortable and clean, and the entire staff was very kind. read more

Sugaring NYC - South Loop - Eyelash Service Near Me - Chicago, Illinois

Very disappointed with my sugaring experience. It was just as painful as waxing, despite the ads making it seem gentler. The marketing is very misleading, and I wouldn't recommend it if you're looking for a less painful alternative read more

I've never done sugar wax before and have only previously ever done hard wax once so I'm kind of a wax novice but Tay took INCREDIBLE care of me. she perfectly toes the line between being professional & friendly in a way that made me feel immediately comfortable. I could tell she was very knowledgeable & she explained the process in more detail and covered the differences between a hard wax and a sugar wax. She provided recommendations without pushing any products which I really appreciate as well. If you book an appt for a full brazilian, she'll start off doing a bikini wax in case you change your mind which I think is really considerate and smart!! She's also super funny and makes conversation which helps you forget about what's happening. I just think she's so great and I'll definitely be back and rebook with her! I notice that my skin feels a lot smoother and less irritated after sugar wax in comparison to hot wax. If you're worried about pain, I'd recommend taking a pain killer or finding numbing cream for your appointment because it definitely hurts, and I have a pretty high pain tolerance. Overall the facility is clean and everything feels really private so you never feel uncomfortable or exposed. I'd definitely recommend this location & Tay specifically :) read more

I love this location and the staff is always friendly. There is never a large wait when I come for my appointment.

What can I say... the Sugaring NYC team in South Loop is hands down the BEST! I booked a lunchtime appointment, easily found street parking, was warmly greeted when I walked in by the fabulous front desk staff, met the fantastic Ms. Jay, my sugarista, and got down to business. Jay is lovely, funny, personable, knowledgeable... her positive reviews are what brought me to Sugaring NYC - South Loop, and her dedication to excellence will make me a client for life! She made sure I was comfortable, well-informed throughout the service, worked quickly & confidently making the service as painless as she possibly could, provided aftercare instructions, and advice on when to book my next appointment. I'll be back, ladies! THANK YOU! read more

Where to begin raving about my Sugarista Kayla!! She is incredibly personable and so easy to talk to. Immediately you sense her positive aura and then are completely blown away by her personality and professionalism. I am looking forward to my next appointment with Kayla very much read more

Lena was great! This was my first time at SugaringNYC. I have to say this is the BEST bikini wax I've EVER gotten--no rash, no immediate ingrown hairs, no mess. I will definitely be back!!! read more

First time at Sugaring NYC-South Loop. The experience was great. Latifah did an excellent job talking me through the service. The studio has a great ambience and I look forward to the next session. My results were so good, that my wife has booked her first appointment at this location. read more

Mary was fantastic! This was my first time sugaring and she made it a 10/10 experience. I told her beforehand that it was my first time and she walked me through the process, prepared me for the most painful parts and had me laughing at her stories between strips. Definitely recommend coming to the South Loop location for Mary! read more

I have been to Sugaring NYC a few times & it is amazing every time. Staff is friendly. Estheticians know their stuff & i will definitely keep coming back! Latifah was amazing :) read more

This place is amazing and a God send. I used to go to EWC but they are all about speed. This truly feels like I'm getting pampered. I go to Ulyssa I love her. Like literally she brings so much sunshine into my day and takes care of me. I wish y'all a location more south but this is fairly convenient. It's near the gym, the redline, and a bunch of other stuff. I love y'all. Give Ulyssa like a $20k raise she truly deserves it. I also love the ambiance they have wipes in the bathroom to freshen up. I love this place it's my home read more

Sugaring NYC - South Loop - Ambiance - Eyelash Service Near Me - Chicago, Illinois

Ulyssa is great, Love going to her for all my sugar needs. Appointments are quick and on time. Easy to find parking in front of business. Would recommend! read more

I realized mid wax that the reason I don't keep a consistent waxing routine is that I'm afraid of commitment. I am not one to frequent the same establishment more than once or twice. Variety is the spice of life and what's spicier than a one wax stand with a cute esthetician? I just KNEW that Monica was going to be one more notch in the ole waxing belt and I was going to move on to someone who hadn't seen my sensitive side and my even more sensitive side, if you know what I'm saying. She did the whole routine, "It's not so bad if you're consistent. We can establish a routine." Yea yea. Sure Monica. But then Monica suggested I take a break and check out the merchandise. My God....she was nearly halfway there and I hadn't cried yet. In fact, we were talking about Lizzo and I actually forgot to stop breathing and wait for her to torture me. Continue, Monica. I barely feel a thing. But the time my brain caught up with what was going on, we were flipping over for the finale. I could barely listen to her still being reassuring and hilarious, because I was confused. Had this actually been......pleasant?!! But seriously, Monica did a fantastic job. No one cried. I've never been more excited to book a follow up appointment. I feel fantastic. And she gave me a sticker. Monica and I are an item now. read more

This was my first time and my experience was amazing. My sugarista Tay was wonderful!

Jay was awesome, it was my first time and a great experience. Highly recommend will go back.

GREAT place! So far I've been here twice and gotten my legs, arms, and underarms done. The ladies are very thorough and Crystana was so sweet and patient. I've just booked my next appointment. Not super important, but I'm very girly and I LOVE their pink decor! lol It's a really beautiful comfy place and everyone makes you feel relaxed. The state street location is walking distance from my house so I'll certainly be a regular! This place enhances natural lashes too and I plan to try that service next, can't wait. read more

It was my first time getting a waxed/sugared and Crystana was so amazing. She made me feel very comfortable and was great to talk to as well. Already booked my next appointment with her for next month :) She did a great job. It was so cute and very clean here. read more

I was SO excited to find this place because I've been wanting to try Sugaring. I booked an appointment for the same day at 8:30pm. Because a friend was with me he decided to come too and booked an appointment for the same time. We got back from an event and walked over from our apartment building. Because we were walking, we got stopped at a few stoplights/crosswalks and walked in the door at 8:36. We then had to wait several minutes for the receptionist to get off a phone call which she took off hold as we walked in the door. When she hung up she said "oh, I was just about to call you" and explained that they consider you a no show after 5 minutes. Now, to be fair to the business, I did go back and check and this is listed in the policy when you book, so I'm the idiot here for not reading carefully enough. However, every other salon I've ever been to has had a 10 minute grace period, especially in a major city when it can be difficult to get somewhere right on time due to transit, traffic, etc. and as we all know, things happen. She then explained that no one would be able to see us that night because they close at 9 (though it's worth noting that they do book 8:45 appointments according to their web site) and we would have to reschedule for another day and handed us coupons for 20% off our next visit. As a first time customer who was excited to support a newer business in my neighborhood instead of traveling farther out of my way to go to a European wax center, I would have thought that they could have said "hey, in the future, we only offer a 5 minute window" or could have called or notified us at the time of the appointment that we wouldn't be seen to let us know not to bother walking over. I have no interest in returning and will unfortunately have to find a different salon, which is such a bummer as I really was very excited to try this place but the whole experience just left a really bad taste in my mouth. read more

This was my first time sugaring. Crystana was so wonderful and explained the process and what to expect. She was so sweet and made my experience awesome, despite having hair ripped from my labia. The facilities were clean and so welcoming. I would highly suggest them! read more

Love my girl Ulyssa for my sugaring needs! I've been going to her for over a year now and she's so quick, efficient and makes the process as comfortable as possible. She's also just so fun to chat with and catch up during our appointments. Don't hesitate and book her now! read more

I've been getting waxed and sugared for over ten years and, while it's certainly not pleasant, it's never been this painful. It was a quick appointment (Brazilian and underarms in under 30 minutes) but hurt so much that I won't be coming back. It wasn't even the hair removal that hurt but the application of the sugar itself. My skin is now super irritated and sore from how hard the aesthetician was pushing during the application. Also - fair warning for anyone who's sensitive to smells - they are rocking some very strong, sickly-sweet, air freshener. read more

This place is absolutely amazing on every level! Ulyssa provided me with the most comfortable and painless Brazilian ever! She was such a pleasure to work with and made me feel so comfortable. I've had sugaring done at a different place before and this was by far SO much less painful. And very quick too, I was out in less than 15 minutes. Highly recommend! read more

I love going to sugaring. Ulyssa is great, she has a great personality and the works quickly all while doing a great job. Making my experience super comfortable. read more

I've been waxing for over a year with sugaringnyc because of how smooth my waxes always come out & how long they last. I don't know if Deyza is new to waxing but this was the patchiest one I've had done yet, even the butt strip was patchy. Would not & will not come back to this specific location read more

I'm super stoked I was able to experience sugar waxing for the first time today! Crystana really rocked out my experience and results! She was kind and competent. She was patient and supportive throughout the entire process. I am so happy I was able to be serviced and I will definitely be back! Of note, the facility is clean and pretty; plus, it smells really really good :) read more

Doors were locked, & business closed earlier than their regular business hours because the owner had to "Pick up her husband" I'd rate a big fat "0" if I could!!! read more

I would have given this place 4 or 5 stars because of Ulyssa's services but the facility has some major issues. Ulyssa did an excellent job, explaining the process and aftercare. But... I have been waxing for 10+ years and never been to a salon that doesn't provide any cover, wrap or drape for once you undress. There was just a thin disposable cover on the table to lay on and nothing to drape over myself will waiting for Ulyssa when the door opened. I find the very unprofessional especially if this was someone's first time experience sugaring more sensitive/private areas. There were also ceiling tiles missing that was exposing pipes and light fixatives missing covers. It felt that the places rushed to open before the faculties were ready. I will go back to give it another try and happily change my review if facilities are fixed. read more

too expensive and bad service. The girl that waxed my eyebrows ruined them and then she asked me " what can i don to fix them?" . this never had happend to me before. i had to fix them with a tweezer in the same place ....not satisfied. not recommended. read more

I am SO excited to have this in the South Loop!! I have always wanted to try sugaring, so I was happy to see this location open up so close to me. The inside is cute with a chandelier and pink everywhere - between that and the friendly staff I immediately felt welcomed and at home. I got my eyebrows done today by Ulyssa and she was so great. She walked me through my eyebrow structure and what she was going to do. I couldn't be happier with the results and it felt way better than waxing. I can't wait to go back for more! read more

My first experience with Monica was amazing!!! This time around has me scared to return. The original esthetician I booked with had me waiting for 20 minutes.... it wasn't until after those 20 minutes that the the receptionist said something. She gave me 20 % off my service, and someone else serviced me. This new tech was not friendly or welcoming at all. I was serviced on 08/10. I waited so long to write this review in hopes that it would get better, but my Brazilian wax still looks horrible. It feels rough to the touch and so bumpy. There were so many things that went wrong here. I have a piercing down there, and she kept saying that she was scared to properly wax me. First red flag. Then, I said "sorry I'm a sweater" and she responded, " I can see that". She is definitely not professional. Also, she went over the same spot so so many times. Then, she didn't apply pressure after each pull, which made the pain so much more intense. She was so insensitive! No wonder my skin appears damaged. Lastly, she completely rushed my appointment. At the end of the wax, she said "ok I'm done with your wax" and left the room. While she was out, I checked, and she left a whole strip of hair on the side of my left labia and seemed annoyed when I pointed this out to her. No aftercare instructions or nothing ! 0/10 would not recommend Jakeda. This was the worst experience I've ever had with a service provider. read more

I have only gone to the Lincoln location once for a sugar wax, which i had an amazing experience. I came to this location for a lash lift and tint. I had an appointment at 1pm I get to my appointment a couple minutes early check in and sit and wait. At this point it is already passed 1 pm and I am still waiting. I then see my SUGARISTA then casually stroll in from going to the stores, and I then wait several more minutes when finally, she calls me to the back. Seeing how not only this location by town is down and parking is impossible, and you are paying for parking. I don't think it's fair that as a client you only have a 5-minute grace period to be late, but your sugarista can be late. After the entire process is done all, she says is ok your done and that's it. She never explained to me what the aftercare process is and what I can and can't do regarding face wash, lotions, make up, water etc. I looked at the results and was not happy at all. It looks like my 3yr old son put mascara on me. Very disappointed with the results and not what the website described or showed at all. I will definitely not recommend this service or sugarista which i think her name Crystana. read more