Horrible customer service, just waited 10 minutes while one employee obviously had no idea what he…read morewas doing. Then it's my turn and the man who has been taping his package steps in front of me. Absolutely terrible. If you don't have your package ready, back of the line. I left. I will never recommend or go to this location ever again. Do better! I wrote this yesterday when I was very disappointed about the professionalism, friendliness, efficiency, and overall customer service, which was severely lacking at the ROOSEVELT location in St. Pete. I'm guessing the employee is new and just needs more training and I would suggest a class in customer service. I usually go to the UPS on EAST BAY in Largo and that is were I went instead. Absolutely recommend the EAST BAY location, they are usually busier, but overall just amazing customer service. There were 4 people in front of me and I was in and out on under 10 minutes and they have outstanding professionalism, efficiency, and customer service. I would suggest the ROOSEVELT location get some pointers from the EAST BAY location. Drive past the ROOSEVELT location it's the worst.

Had to send off Amazon return. Picked here since it was open on Sunday. Employee helped and got…read morethe return done although I just felt uncomfortable like I came in and she was making her coffee or something and so she seemed busy and then the other main problem that I don't think I'd ever go back to this UPS store is holy mackerel. It smell smells like cigarette smoke like definitely take a breath before you go in the store.

very professional & kind people at this location. Very helpful!!!!! I had a question about cashing…read morea monthly retirement check and the woman I spoke to was very Precise and helped me so much!!!!!! A great location with wonderful people!!!!

Jordan was very patient and provided superb customer service! A+++…read more I would highly recommend this location for shipping and notary public needs.

I will never use ups again I sent a package 2 day air for a funeral was charged $ 97.04 for the…read morepackage to get there 3 days late and as im still trying to get my refund the sales people keep sending me back to the automated calling system worst service to use

The team was super helpful and nice! was in and out in no time and greeted with a smile!read more

Go to any other UPS store. Drive as many miles necessary. There is a store at 740 4th Street that…read morehas 4 stars. I'm not surprised this store has 2.5. They disregard how you want a pkg shipped then they open your pkg and repackage your box WITHOUT contacting you and all of these pkgs were damaged when they arrived. We have spent thousands of dollars at this location but I'm DONE.

I was so happy to see this store open. Not only is it closer and more convenient, the people that…read morework here are top notch professionals! They are always happy, helpful and smiling! What a stark difference to the Tyrone store across from the mall. I know I will never step foot in that store again, now that we have the Disston location. Thank you!!!

I will never use ups again I sent a package 2 day air for a funeral was charged $ 97.04 for the…read morepackage to get there 3 days late and as im still trying to get my refund the sales people keep sending me back to the automated calling system worst service to use

I went to this location because it's easy to get in and out even tho it is a busy corner. This is…read moremy second visit. My first visit was mediocre. The woman who assisted me was not really friendly (sorry I didn't get names at either visit) but was helpful and professional. My second visit I was assisted by a different woman who was also helpful, knowledgeable and professional. I realized the women were not being rude; they are just quiet. Neither woman made small talk but answered every question I had. Now my second visit deserved 5 stars. I normally pack things myself and just need it shipped, but I was shipping a skateboard and could not box it correctly. The woman went above and beyond to help me and she offered more assistance than was professionally required. I will return to this location for all my shipping needs. The store is clean, and packs (no pun intended) a lot of product into a small space. The staff is knowledgeable. They have boxes, packing materials, and offer copying services. You may not get a big smile and a lot of small talk, but you will get the highest level of service. In my opinion.

I was just there and the woman with short hair and tattoos, im not sure if her name she was so rude…read moretalking down to me,almost yelling at me like she is my teacher lol the vibe I get she doesn't like male customers, all I wanted to do was send a package to a friend,im new to area. plz owner get rid of her she will hurt your business, this is a customer service industry,I like happy people

I've been a customer since dinosaurs roamed the earth, and every one of their staff treat me as a…read morevalued customer, because I am. In some cases, the staff have more knowledge about the carrier services (usps, ups, fedex) than staff from them there carriers. Each of their employees is a great representative for the business! SG

I've been going here for my shipping needs for years. The best and most trustworthy for…read moreinternational shipping, in my opinion! My packages always make it to their final destination and I trust no other place. The staff are always kind, courteous, and friendly. I'm so happy they're located close to my home.