Horrible customer service, just waited 10 minutes while one employee obviously had no idea what he was doing. Then it's my turn and the man who has been taping his package steps in front of me. Absolutely terrible. If you don't have your package ready, back of the line. I left. I will never recommend or go to this location ever again. Do better! I wrote this yesterday when I was very disappointed about the professionalism, friendliness, efficiency, and overall customer service, which was severely lacking at the ROOSEVELT location in St. Pete. I'm guessing the employee is new and just needs more training and I would suggest a class in customer service. I usually go to the UPS on EAST BAY in Largo and that is were I went instead. Absolutely recommend the EAST BAY location, they are usually busier, but overall just amazing customer service. There were 4 people in front of me and I was in and out on under 10 minutes and they have outstanding professionalism, efficiency, and customer service. I would suggest the ROOSEVELT location get some pointers from the EAST BAY location. Drive past the ROOSEVELT location it's the worst. read more

Had to send off Amazon return. Picked here since it was open on Sunday. Employee helped and got the return done although I just felt uncomfortable like I came in and she was making her coffee or something and so she seemed busy and then the other main problem that I don't think I'd ever go back to this UPS store is holy mackerel. It smell smells like cigarette smoke like definitely take a breath before you go in the store. read more

I had an Amazon return. I was in and out!! Staff was friendly and one ty of parking!!!

Super super experience!!! Would recommend to anyone!!! Girl behind the counter got me in and out. Helped me with packaging. What an awesome experience read more

The staff was rude, slow and careless. I dropped off a work laptop to be mailed out and the guy at the store let the box drop from the counter to the floor. There was zero attempt to catch it. How do I explain a damaged laptop to my boss? Never again will i be coming back to this particular location. read more

The UPS Store - Shipping Centers Near Me - Saint Petersburg, Florida

Absolute worse service since the new manager has taken over. He talks down to customers and claimed I needed to provide packaging for my order that was free to return and had its own package. I told him it has a slit, you can tape it. He proceeded to embarrass me in front of other people and say it causes more work for them. I don't feel comfortable going back to this location. read more

Awful, untrained, impolite, childish moron working couldn't do a damn thing. Lacked knowledge, completely untrained, and unprepared for the task at hand. A complete waste of time and an altogether insulting experience. Although this is the UPS store closest to me and I ship a lot for work! I will never used this sorry excuse for a store! Hope they go out of business!!! read more

This store is the closest to where I live so I come here often. The staff is always so friendly and patient. I've never once had a negative interaction. read more

What a scam! The company I was making a return to said UPS would package it up. Just in case I brought a shoebox. This rotten place said my box was no good, so I said fine I'll buy a small box. Guess what the price was? $11!!! Then he admitted i could use my own box but if only i taped it myself. Fine, i said, I'll buy a roll of your tape, which was double price. Oh no, he said you have to tape it outside and we're closed now. He wouldn't let me step outside for a minute, tape it and come back. Zero stars. Update: I went to the next closest UPS store, at 5447 Haines Road North. Much nicer location and guess what? Small boxes are $3.50, medium is $4.99. And they didn't mind me sending my package in a shoebox either. And they stay open until 4pm on Saturday instead of 3 like this location. Most important, they were nice, unlike the dreadlocked man who is the manager here. Like read more

Today I stopped by to ship materials as i have so many times and as i did 2 days ago. Today to send the same envelope, same weight and to same city it was $23 higher. When i questioned him he snapped at me and was as rude and nasty as anyone could be so i told him to calm down and no thank you I will not be shipping from here. While i was putting the envelope in my bike a woman walked up to and said "He was rude and nasty to me too, was awful " So i went to the other ups store, since i was going that way, and sure enough it was $13 to no ship, not $39. Am sorry I cannot recommend this ups store. read more

In response to the UPS Store response: Sorry without a solution really isn't a apology. Charging for a service is expected since your are a business. I am aware of having to pay for services. However, be that as it may, NOTIFYING your patrons of the charges they are incurring BEFORE the service is best practice. If you want to compete with your competitors, you have to do better. The man who assisted me told me it wouldn't be a problem and at that time he should've advise me of the additional charge. I suppose it doesn't matter because I will not be returning. read more

My experience at this UPS was great! A man named Lewis was the only one in the store but was extremely helpful and friendly! He helped me get in and out as quickly as possible and helped me with other non ups packages as well which he didn't have to do but it was greatly appreciated! read more

Great employees. They've always been so helpful when I come in to ship stuff and provide the lowest cost shipping.

I would rather drive 15 min down the street than use this location right by our home. Zero customer service. They wanted to charge me for one piece of tape (seriously? It's an Amazon return). And the guy who was working the front desk had zero care that I was even in the store. Never use this spot. I'll drive down 4th street to the one closer to downtown with nicer staff. read more

Store is unorganized and smell's terribly of smoke!!!!! Avoid this location. Go to the location on 4th street or Ulmerton in Feathersound.

DO NOT, I repeat DO NOT go here. It was such a ripoff. I had to return a box to amazon, which had free returns, but I forgot to print the label. I asked if they could print it for me if I emailed it to them, they said sure. It was 1 page, black and white, and they charged me $2.81. Had I clicked the amazon option, where they scan a we code, amazon would have only charged me $1. I go to fedex all the time, and they do not charge you any fee to email them something to print. Such BS. read more

The UPS Store - Shipping Centers Near Me - Saint Petersburg, Florida

To start off, almost everyone at this store looks like they're under the legal age for employment. Upon walking in, there was a girl at the counter who had earbuds in and was having a personal conversation while on the clock. When I began talking to explain what I needed, she put her finger up telling me to wait a moment and continued her phone call as if she didn't have a customer in front of her. Once she finally ended her personal conversation and could help me, she refused to take my Amazon returns without me purchasing boxes from her. Mind you, the items were properly packaged and sealed. I've returned a bunch of Amazon items to this location in the past without a box or label, just showing them the QR code and that's it, no issues, no need to purchase boxes. read more

This store is really close to my house so I come in quite often and usually don't have any problems. The employees are, for the most part, pretty good. My biggest complaint would be that their scales are WAY off. I've been shipping guitars for years and they always seem to add 5lbs+ per shipment. I have my own labels made online so 9/10 times I get the price I paid online with my label but occasionally they will retroactively charge me for the weight difference. If you're going to ship something without your own label either be prepared to pay more to ship it, or choose a different location. Their packing supplies seem overpriced as well but there's a lot of better options for that than a UPS store. Will update if any problems arise in the future. read more

I would give this store 0 if I could. The staff is not friendly. I went there a few times to know the type of service you get. I started driving further to avoid this store‼‼I had to wait for an employee to go take a break and come back. Then one of the employees could be store owner didn't know what he was doing was unable to print a receipt and suggested it was ok not to have one so if my package is lost I wouldn't have proof it was dropped off‼ then you go sometimes and its closed during operating hours‼ Avoid this store‼ read more

Rude. Just at closing, of which I was unaware...Door was unlocked and other customer was there. When I walked in guy just pointed and the door and yelled "closed." I was so startled it took me a second to comprehend what he said. He kept pointing at the door like I was misbehaving dog. Maybe he was having a bad day but I'm likely finding a new location to use. read more

So I've been using this location to sell items and I use it as my main delivery platform. I was starting to get concerned when I noticed my price being shipped to the exact same location started to go up for no reason. I bought a scale and went to the UPS site where I then started to weigh my own packages and input the dimensions along with the location of where the package is going. My most recent package after experimenting, came out to $12.09. But when I got to the store I was told because the time I came in it was going to be $17.86. The two young man at the front desk were little to no help in explaining why this price went up five dollars for no apparent reason. I have tested this theory again and every time it shows true. I went to a different UPS store and there the price actually matched from what I put in at ups.com for the price analyzer. I will be making note of this and reporting it to the Better Business Bureau after I contact UPS as all of the stores are franchise. Clearly the owner of this store has a different agenda. I have attached photos as well. Take your business elsewhere or to a more reputable UPS store that will not gouge you an additional five dollars because you came in four hours past the time you calculated your price. My receipt says that the five dollars was for service options, none of which I asked for. I stated multiple times I wanted nothing but the ground service. They've lost my business. Even after I offered to come back in tomorrow to get the $12 rate, the young man who was very unprofessional I might add, shrugged his shoulders and said it is what it is. read more

The UPS Store - The price after they added service options which I verbally stated I did not want, nor did I need. - Shipping Centers Near Me - Saint Petersburg, Florida

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They lost my package. Now they found it. Had to come in 3 times. It's been sitting in their back room. I had to call the sender who ran an investigation though UPS to find it. The genius's at this branch had it sitting in the back for over a week. And on top of that fun, they charged me a $5 pickup service fee as the package was rerouted. I've rerouted many packages and never been charged a fee. Especially not if they lost my package. Terrible. Terrible service. Steer clear of this branch folks. (Update! - they now charge $1 to tape your package up! One piece of tape $1. These guys though... really setting new standards for customer service). read more

Best place to come to for any printing and shipping needs staff is always friendly and ready to help . read more

The UPS Store - Shipping Centers Near Me - Saint Petersburg, Florida

Brought 2 garbage bags full of paper to shred to this store. Paid for one of the bags and while Ryan is handing me the receipt he tells me their shred policy is for me to leave my bag of sensitive information there at the store for all the employees to have access to until the next day when their shred vendor gets there. Then he's going to give my bag of sensitive information to the vendor to put in the shred bin. It's 12:46pm. That means every employee from now until tomorrow, along with the vendor can just rummage through my sensitive information. So, I tell Ryan I would like to place the items in the shred bin myself. Another employee, Marvin, tells Ryan no one is allowed to be in the store when I do it, and they told me to wait. So I patiently wait for everyone to leave, and go to start putting my stuff in the bin and they tell me I can only do it after the store closes. They won't let me do it. So, I asked to speak to a manager and got George, whom confirmed I'm not allowed to do it myself and not during store hours, that my sensitive information has to sit there over night and wait for the vendor to do it the next day. Mind you, anyone that works with HIPAA has seen the shred bins. They have an extremely tiny slot in them that no one can see into. I posted a pic. George tells me this is store policy. I told him what it says online and he just said this is our store policy, sorry. Here's what UPS website says about their shred services:. "When you visit, we'll weigh your documents and then you'll place them into the secured, locked shredding bin. It's that easy." No, at this UPS location it's not that easy. As an employee that works in the healthcare industry and deals with HIPAA on a daily basis, this is the opposite of how you handle sensitive information. I will be filing additional complaints as the other poor unsuspecting customers have no idea of the exposure of just leaving their sensitive information there for all to see and be passed around until it finally makes its way into the bin. This is egregious. Do better UPS. read more

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Please listen to the reviews and just avoid this place. I went in today to pick up my nespresso package who offer free pick up at the UPS store. And I went in to pick up my package and was told that will be $5. I said what? I said this is a free service offered by nespresso I'm not paying that. Then she continued to say "we can't afford to have everyone ship their packages here and not pay us" I said don't you have a deal with nespresso? I guess she could tell o wasn't a gullible customer and put the $5 to rest and said I'll let you take it this time. I said great I won't be a customer since you can't "afford" my business and walked out. I called Nespresso and they are escalating this manner. From the reviews it seems like this business is over charging people and scamming people!!! Nespresso said this is a free service and UPS should NOT ask for additional money. Don't let them scam you! Just avoid this place the reviews ARE REAL! I was shocked. read more

Had a very positive experience here today. The staff member, Stone was very courteous and helpful. Easy in and out.

Correction to my previous review: 0/5 stars. Unfortunately had to go back to this store after receiving a prepaid label from someone else; and I stand corrected, the employees are not even nice. Would recommend using another service or making the drive to another location. Very sad to see, considering the sign in the door says that it's locally owned and I try to support local when I can. read more

Conveniently located and locally owned. I can run there and grab lunch or dinner at one of the new restaurants ( Yummy Thai, Que Pasa, and Jersey Mikes are all nearby). The staff are very helpful. I have a mailbox here and can email them to see if I have mail before making the trip over. The printing prices are a bit expensive. They occasionally have sales and discounts. Having a mailbox with them will get you a discount also. read more

First time using this UPS in my new neighborhood and was treated less than a welcomed customer. The tall, young gentleman helping on sat 1/29 should not hold any position requiring customer contact. He went out of his way to be rude and spiteful the entire transaction. Ending with purposely not giving me a piece of tape after a lengthy back and forth because he didn't like me "but could have if he did". Totally uncalled for. read more

Today is 06/09/17 I have been setting in the parking lot in front of the store since 7:30 am waiting on 8:00am for this store to open it is 8:15 am and the store still isn't open I called the number no answer on the door the store hours say 8am to 7 pm if you are running a business you need to open on time this place sucks.! read more

The UPS Store - Shipping Centers Near Me - Saint Petersburg, Florida

Easy to access. The employee who has been there since the previous owners retired is very helpful. I don't think I've seen the new owner more than once. Makes it a little less personal. Services are still the same though. Easy to access by phone or email. Can stop by at lunch if I have an appt in Tampa and grab a bite at Yummi Thai next door. read more

Everything I needed all at one place. Great employees, with expedited service. There was about 20 people in front of me in line and I was helped within 5 minutes. I would definitely recommend this location. read more

I always have a good experience here. Staff is friendly and efficient. I've always trusted them to get my packages where they need to be, and they've always made it on time. read more

Negative Zero! ABSOLUTELY RIDICULOUS SERVICE! Two people in line. I need a document notarized and he "recommended" I come back because he needed to take the next custome. when I called back to get Supervisir's info he will not give to me. Calling Corporat. I realize he was only one there but he was t in a big hurry to do much of anything. I guess what I needed done took extra effort. read more

I went into the store needing to return something I bought on Amazon. The return shipping was free, but I needed a box because I had foolishly already thrown mine out. They tried to charge me $25 just for a box. Yes, that's right, $25 for a cardboard box. I said "no thank you" and went across the street to Uhaul and bought a box for $1.55 instead. I don't know what kind of fools they're used to dealing with, but nobody should ever pay $25 for a cardboard box. read more

Such a rip off, went in to print a pre paid label since the website had a glitch and wouldn't load the label for me to print from my phone, they charged me $2.50 to use the computer for 60 seconds so I could print the label, then charged me for the label. I could understand charging me to print something (even though they shouldn't charge you to print their own labels!) but to charge $2.50 for one minute of computer use!! Wow. How do you expect to compete with other businesses like that? And on top of that, the employee was zero help, didn't tell me they charge for computer use, and and I had to ask him to tape the label to the box for me. Never again. read more

It's a shame every UPS store in town is closed on Sundays. The clerk here is friendly and helpful. Ups prices still seem higher than the post office but is open until 7 pm weekdays. read more

I will not go back to this store. The employees were great. They were friendly and helpful. None of the problem is on them. I emailed a PDF file of a return label to the UPS stores email address so that I could take the package over, have them print up the label and send it off. I've done this several times before over several years, just not at this UPS location. Every time in the past, the employee gets on their work computer, accesses their email account and sends the file to the printer. I'm charged the fee for printing up the label which is under $0.50 every time. Not at this franchisees location. This franchisee has decided to charge his customer for his employee to use the store computer, access his stores email account and send that file to the printer, $2.50. I think the most infuriating part of that is calling it a minimum charge for computer use. They have computers that customers can use and they charge by the amount of time that they're used for, $2.50 minimum. I didn't use the computer. I didn't have any reason to. I didn't need to get access to my own email account and print something out from it. Since the franchisee has responded to this issue in past comments I don't expect the policy to change, but, isn't it a shame that those few dollars that I spent there today will be the last cent that person ever gets from me? I mean whatever may come up, when it's time for me to move and I need packing supplies, boxes and such, I'll intentionally not go there. Enjoy the $2.50, buy yourself a beer on me, I guess. read more

The best support staff ever they always take good care of me. They have the best knowledge of all the pricing and how to get your package where it needs to go at the best price! And they laugh at my jokes, and the music is Awesome! read more

I needed to renew my passport. I sent a print order (6 page B&W PDF) to this UPS store via the online print order portal (you would think that's where you do it - you would be wrong). When I went to pick it up a couple of hours later over my lunch break, they asked if I could email it to one of their personal accounts. A passport application. With my SSN printed on it. After that, the staff just sort of existed around me for 20 minutes (you know, the usual, walking out the homeless people trying to apply for jobs, talking to each other behind the counter), and then they finally told me that the person who presses PRINT doesn't come in until 4pm. I asked if they could get my passport photo at least taken, even though it wouldn't be printed until 4, they could at least get it into the queue. They messed around with the camera for another 10 minutes and then told me it was broken and to come back at 4. I get it, nothing happens here until 4. Fast forward. At 4:30, I arrived expecting that printing a passport application, taking a photo, and putting it into the mail would take ~20 minutes. You would think that, but here again you would be WRONG. I was there for another hour and 20 minutes! The person who presses PRINT is apparently also the manager, notary and passport photographer, and juggles all of these things with a level of multi-tasking abandon that is both disconcerting and completely inefficient. So, not a great experience. Also, another customer, who was getting every individual page of War and Peace notarized at the time, grabbed my passport application to help me staple it, and wouldn't let go even after I showed her that the staples have to go into the page exactly where her fingers were. I realize that's not UPS's fault, but the general level of chaos arguably exacerbated my inability to explain to her that I was about to staple her fingers to my mail and be done with it. At that point I started to share empathetic looks with other customers who were clearly equally baffled at the level of ineptitude involved in the most fundamental of postal-oriented tasks. Here's the cherry on top, folks. I got an email today from the State Department that my passport photo is unusable and I have to send in another. Did I mention that I had expedited this whole thing?? So yeah, in hindsight everything except for the photo failure makes for a good story and I would have left it at that. BUT. Here's my issue: I shouldn't have to pay for another photo, much less priority shipping, AGAIN. I have already done this one completely frustrating time. You shouldn't be able to advertise that you can provide passport photos (or printouts) if YOU VERY CLEARLY CANNOT. read more