I went in to drop off my fed-ex package & I have never been treated so rudely. I ended up taking my…read morepackage with me & I'll be dropping it off at another FedEx location. I needed assistance printing the label & it was $1.11 for 1 piece of paper... I didn't have cash, so it was another dollar to use my debit card... the woman who works there, Marian, shouldn't be in customer service. She doesn't smile, she is rude, and lacks basic social interaction. Do yourself a favor & find a different location to drop off your package.

The service is great and the people are friendly as well as knowledgeable. I get notifications when…read morea package has arrived. And since some of them are specialty medications, that's important. I highly recommend this Annex!

I went in to do a drop off and was feeling all over the place, not having anything prepared. I felt…read moreembarrassed walking in with a packing slip the size of my head. I didn't catch his name but I'm assuming he was the owner, but he was really nice and helped me out. I'll be coming back for sure and everyone else should too.

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

had to return an item to Amazon, and I chose this UPS store since it was on my way. The store is…read moresmall, but the parking is super convenient, there's a big lot with plenty of spaces right in front. Even though there was just one employee and one other person ahead of me, everything went really fast: less than 5 minutes total! The employee was professional, and the store was relatively clean. No hassle at all. I'd definitely give this place 4 stars, and I'll return if I need to ship something else in the future!

I've used them to drop off a work-related item to ship in the past. The employees were helpful and…read moreunderstanding when resolving customer questions and issues.

My husband and I came in here to send back a package from Emma. Daisy made it so easy. Went to take…read morethe picture of the shipping label off my husband's phone, to send the package back and his phone died. Daisy went above and beyond, let him charge his iPhone with her charger and we waited a bit, looked around the store and we noticed our friend/ neighbor's art work up in the store from mugs to art work. We have some of his art work plus Marilyn Monroe painting. The store has so many great items. iPhone is up, so Daisy got the shipping label and placed it on the package. We are all set. We still talk about how amazing Daisy was to help us out. Daisy went above and beyond for us. We cannot thank her enough.! I highly recommend come in here to ship packages or pick up wrapping paper or a wine bag or sport shirt or to look at Mark Lewis's artwork paintings. They make beautiful gifts and you are happy you came in here and ask for Daisy so full of joy, thank you Daisy for all you did for us. We thank you greatly. WSJS

I like coming to this location for my postal needs. The staff was helpful and friendly. There is…read moreplenty of parking in the strip mall.

Alec, took over this place about 2 years ago and it has never been better! Not only did he do an…read moreamazing remodel of the store but he always provides great, fast, customer service. Whether I come in to make copies of keys, send out a package, buy a greeting card, or need notary services Mailbox Express is my go-to for quick, professional, services! Highly recommend for quality, price, and faster service than the post office!

Wonderful Service. The new management is a way better than the last owner…read more Goes that little extra step to help out his customers, when he doesn't have to. Also very acknowledged in every aspect of his business. Thank you for your wonderful service!!!

I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever…read moreneeding one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services.

My experience at this PostalAnnex was terrible. Jinesh was rude from the start and did not want to…read morehelp me lift or move my package onto the scale. I had a prepaid return package, but he still tried to charge me $10 just to send it out. That makes no sense for a prepaid return. He came across as unwilling to do the work and looking for extra ways to charge customers. I ended up going to another PostalAnnex in Glendora, where the person working there was kind, helpful, and surprised that the location at 1171 E Alosta Ave, Azusa, CA 91702 tried to charge me extra for a prepaid return. This kind of service makes PostalAnnex and FedEx look bad. I would not recommend this location. If I could give negative stars, I would.

Robert and the guys here are amazing ... I used to come when I lived closer. I experienced places…read morecloser to me and realized it's worth a drive to go back to one stop. They are always looking for ways to save you money and I so appreciate that! Extremely professional!!!

Super convenient. They have really cool products. And don't wait too much of a line. I usually get…read morehelped out by Josh and he is a nice guy.

GREAT and friendly service offered by ALL the employees every time I have visited this location…read more Employees go out of their way to make everyone feel welcome and appreciated. The better is always very clean, well-maintained, and fully stocked with supplies. Parking is readily available in the large, private parking lot.

Extremely disappointed with the lack of basic helpfulness at this store. I forgot my phone and…read morecouldn't access the shipping address I needed. I asked the employee if he could quickly pull up a browser to search for it--it's a well-known place where typing literally two words would populate the exact address. I get that there are security protocols and I couldn't touch their computer myself, but for an employee to show zero effort or resourcefulness is ridiculous. We live in an age of AI and instant answers, yet basic customer service apparently doesn't exist here

Wow, so nice to have helpful and patient Customer Service, "THANK YOU, Brianna"…read more I hadn't returned anything to Amazon since the changes made "to drop off returns". Brianna was very helpful without any attitude. She was very helpful & courteous.

UPS store located in Walnut is conveniently located in the same shopping center as Starbucks. The…read morestaff here are always welcoming and friendly. I came on a Thursday morning right when they opened to drop off an Amazon return and was promptly assisted. I was in and out within 5 minutes. Love the fast service!