I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever needing one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services. read more

My experience at this PostalAnnex was terrible. Jinesh was rude from the start and did not want to help me lift or move my package onto the scale. I had a prepaid return package, but he still tried to charge me $10 just to send it out. That makes no sense for a prepaid return. He came across as unwilling to do the work and looking for extra ways to charge customers. I ended up going to another PostalAnnex in Glendora, where the person working there was kind, helpful, and surprised that the location at 1171 E Alosta Ave, Azusa, CA 91702 tried to charge me extra for a prepaid return. This kind of service makes PostalAnnex and FedEx look bad. I would not recommend this location. If I could give negative stars, I would. read more

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of interactions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything. read more

PostalAnnex - Business closed without notifying customers - Notaries Near Me - Azusa, California

Well, the gentleman who helped me was friendly and when I balked at the pricing for the live scan he assured me that it was a normal competitive rate, and I believed him. When I left I found out that others in the local area were charging something similar to half or less of what he ended up charging me for the rolling fee. I sent an email to try to fix the situation and ask for a partial refund since the pricing had been misrepresented and was effectively dismissed. I would not recommend coming here unless you absolutely have to and I also recommend that you double check any pricing on your own and definitely do not take the advice of anyone helping you in the store. read more

They have a will be back within 5 minutes sign. Stood outside for 30mins while the employee is inside on the phone. They can see me waiting and no communication. Wont be coming here again. read more

Amazing service!! They helped me out when I needed to ship something ASAP on new years Eve. They not only were open as stated, but very friendly and helped me get the quickest shipping possible for my documents. AAA I would highly recommend and will go through them for future shipping needs! read more

I called this DHL service point beforehand to confirm the pickup schedule and was assured DHL comes daily before 3:30 pm. Based on that information, I dropped off my package Wednesday morning. When I checked the tracking on Friday, it still hadn't moved. They then told me it wouldn't be picked up until Monday. I had to rush back to get my package and drop it off directly at the DHL Express office. This was extremely frustrating, and it shows that this location is not reliable read more

My first time coming here was last week on Monday or Tuesday. I've been here 2 other times since then. First day I walk in with 1 fedex package & 7 USPS packages. Jinesh (Business Owner) immediately tells me how many packages I have. Reluctantly he takes them. The very next day I come back with 1 fedex package & about 8 USPS packages. He tells me he can't take the USPS packages because "driver won't take them" I leave very frustrated. Today I go back in with 3 fedex packages & he refuses to take them & says to take my business elsewhere. Ever since day 1 he's been rude & reluctant to take packages at a Postal Annex. I don't know what his problem is but I'm also calling FedEx and filing a complaint against this certified retailer. I will never step foot in this dump again. I suggest you also "take your business elsewhere" like Jinesh would say. read more

Thank you to Postal Annex at the Vons shopping center in La Verne! I have been using them for years, and if you need a package packed professionally, These are your people!! Very affordable for the ebay seller! Love this company!!!! read more

PostalAnnex - Notaries Near Me - Azusa, California

Terrible experience. The greedy owner tried to charge a six dollar fee for dropping off a FedEx package. This is not a FedEx fee and I called FedEx to file a complaint so they are aware that an authorized retailer is performing sketchy business practices. I do business with professionals, not greedy individuals with no morals or ethics. I would never use the owners of this location for any professional service. read more

I love this location for all my postal returns, notary, and key making needs. It's like a one stop shop. Jinesh has been helping us and our community for many years. read more

Awesome service every time I go in!! Always find what I need! Prices are reasonable and the employees are always nice and helpful

This is my go to place for quick shipments or needs. Juneau the owner is wonderful and friendly. The service was quick and it's always a joy going there knowing the customer service is top notch. read more

I came to Postal Annex to get a passport photo taken and the process was so smooth! I came in, paid less than $25, got my photo taken (and even got to choose what photo I liked best!!!), had it printed and the process was complete! Was in and out in less than 10 minutes. Definitely recommend them! read more

This place is dishonest. Wanted to overcharge me for a Live Scan . I went to another location and it was less that one third of the price. I wouldn't trust this place to handle my packages . Dishonest is dishonest. Period read more

The owner is extremely rude and sneaky, as he secretly added extra charges to my transaction. Fortunately, I checked the receipt details after paying today. I went to the store to drop off a package, knowing they don't provide free sealing services like other stores. So, I planned to purchase tape from them. There was a gentleman ahead of me being assisted by the owner. Seeing that I only needed to make a quick purchase, the owner asked the gentleman if he would be okay with letting me pay for the tape first. The gentleman kindly agreed, and I thanked him. I paid using Apple Pay with my credit card, but shortly after, I noticed two additional charges on my receipt besides the cost of the tape: a $2 service fee and a $1 transaction fee, both of which were taxed. I asked the owner why I was charged a service fee, and he claimed it was for "cutting the line." This was the first time I'd ever heard of such a fee. I explained that I never requested to cut the line and insisted that he refund the service fee. Initially, he refused, but I argued that he hadn't informed me about this fee beforehand, nor had he mentioned the transaction fee for using Apple Pay. After some back and forth, he finally agreed to refund the transaction but asked me to repay using a debit card, explaining that there would still be a transaction fee for debit card payments. I told him I only had my credit card linked to Apple Pay. He then insisted I pay with cash. I returned to my car and found a $100 bill--the only cash I had. When I handed him the $100, he said he would still charge me a $1 transaction fee because breaking a $100 bill was "inconvenient." I explained that I had no smaller bills. The tape cost is around $6, and in the end, he gave me $91.2in change. Yes, he even charged tax on the $1 transaction fee, which was completely absurd. After refusing pay for the service fee, he was very rude during the whole conversation afterwards. The photo is the amount he charged me at the beginning when I used Apple Pay. ( not sure if he really refund for this transaction. Still showing in pending status ). I only brought a tape $6. But he added $2 service fee and $1 transaction which makes it end up with $10.71 read more

Efficient, polite, and thorough customer service. Able to complete my live scan as a walk in.

I have used their services several times, all all last minute! However, they always receive me graciously and complete all my transactions. Their work is very well done, notary services and Live scan. . read more

As a recent transplant to Azusa, finding a dependable mailbox rental service was a priority. After researching options on Yelp, I discovered Postal Annex and connected with Jinesh. From the start, Jinesh impressed me with his efficiency, knowledge, and helpfulness. His pricing is reasonable and reflects the quality of service he provides. Over the past year, my interactions with Jinesh have only reinforced my positive impression. He consistently demonstrates consideration for his customers, going above and beyond to ensure their satisfaction. Whether it's waiting a bit after closing time to accommodate late pickups or engaging warmly with regular patrons during busy periods, Jinesh's dedication to excellent service is evident. His attention to detail is topnotch! One time, he told me jokingly he thought of reaching out when I missed a collection day. Such personalized care speaks volumes about his commitment to customer satisfaction. I'm on an annual rental plan, and my renewal is coming up in just a couple of months. Renewing is definitely on my to-do list. read more

This store is great! They have always been so helpful and always so friendly. I want to post an incident that happened to me here last week. I was sending a package for Christmas, and there was a lady who had a german shepard dog with her, a beautiful dog, to whichI spoke to to tell the dog he or she was beautiful. The lady very rudely told me to NOT speak or touch her dog! I was surprised at how angry she was, and told her that I would never touch a strange dog, she was adamant that I spoke it, I said I was sorry, and left the store, happy to leave. the owner of the store asked the lady helping me to call and apologize to me.! that was so unnecessary, as I totally understood that some people are very protective of their dogs. Still I was so impressed that they took the time for that. I will tell everyone I will always take my business there! read more

I have gone to this postal annex in Azusa numerous times over the years for both Work and Personal shipping needs. I am always happy with the high-level of customer service, knowledge and professionalism of the staff, and attention to detail and quality. I always leave the establishment the positive experience and will continue to use them for shipping needs. read more

Responding to the comment on my review from Jinish: 1. Renewal Reminder: Consistent with our policy, we sent out a renewal reminder 15 days before your due date, specifically on December 15, 2023, for the upcoming January 1, 2024, renewal. This was intended to provide ample time for renewal arrangements. JT: I received no such renewal reminder on December 15th. I checked my voicemail/text message/mail box/email and no such renewal reminder existed in any of those places. In fact, to add a little bit of insult to injury, Just yesterday (1/11/23) did they introduce the ability to renew your mailbox online! Amazing funcionality, why was it not introduced a month earlier when many of the renewals would be coming up, what's the value in introducing something 10 days after the new year, so I have 356 days to renew ahead of time? 2. Extended Grace Period: Recognizing January 1st as a holiday, we not only provided the standard 3-day grace period but extended it further to 5 days. This was to accommodate any potential delays during the holiday season. A reminder and an offer to waive the late fee, if the renewal was processed promptly, were communicated via a call to your Google Voice service on January 5, 2024. JT: That is inaccurate. I received a voicemail on January 4th from you asking for a call back. There was no such mention about a late fee waiver on this date, You must have made a call to another person on January 5th 3. Late Fee Policy: The original contract includes a provision for a late fee after the grace period. In appreciation of your continued business with us, we proactively reached out to offer a waiver of this fee, as mentioned in our voice message on January 5th. JT: Again, I still have the voicemails from you on the 4th and the 8th and in both messages, there were no such mentions of of a late fee waiver. In fact here is the voicemail transcripts from both days: 1/4/2023 9:17 AM: Hey, good morning Johnny. This is Jinesh calling from PostalAnnex regarding your mailbox. When you get a chance, can you please give me a call back? Our number here is 626-771-2340. Again, the number 626-771-2340. Thanks. Bye. 1/8/2023 9:39 AM: Hey, good morning Johnny. This is Jinishes calling from Postal Annex regarding your mailbox. You have mailbox at Postal Annex. One number 181, and I was just calling to see if you would like to renewed over the phone or in person. And our number here is 626-771-2340 again, thanks. Bye. 4. Operational and Handling Fees: Our operational policies, including fees for handling oversized or heavy packages, are in place to ensure efficient business management. As part of a franchise, we adhere to specific guidelines, including non-reversible system-generated charges. We strive to accommodate our loyal customers within these constraints. JT: While I understand this, I would have appreciated the heads up as part of the initial rental agreement. Your rental agreement should have the fees listed out so customers know what to expect ahead of time. They can be "subject to change". 5. Oversized Package Handling: While we reserve the right to refuse oversized packages, we have made exceptions for valued customers like yourself, notifying you of such arrivals as a courtesy. JT: And I have promptly come to pick up the product to return said courtesy. read more

Fed ex should NOT have their name associated with this business. Employee was so rude to me and would mot answer any of my questions. I needed to return a package that was delivered to me for an order I canceled. I asked the employee to "return to sender." He acted as if I was bothering him and replied, "just leave it there. I asked for a receipt and he said to contact sender. I called a few days later because the package was never returned. He was rude, wouldn't tell me if package was picked up or not and hung up on me. HORRIBLE, HORRIBLE employee and worst customer service ever! DO NOT give this company your business!!! read more

I came here to get a document notarized -- anyway that's not the point. The point is that it doesn't matter what you need done, they got you. While waiting, I realized they do shipping, passport photos, copies, taxes, faxes, and probably time travel if you ask nicely enough. I have a box I've been meaning to send to family in Mexico (a small town where there isn't even a postal service) I'm sure Postal Annex can make it happen. I even noticed that the owner does Real Estate? Unless the ads on the TV monitor were just for show. I'm on the market to buy property so it was definitely a missed opportunity that the owner didn't mention that as he mentioned everything else they do. I wouldn't have used his services because I have a Realtor but nonetheless, missed opportunity. Also, for all the girlies, If by chance you're going to a party and forgot your earrings, just stop by Postal Annex ! Measuring tape? Postal Annex. Pepper spray? You guessed it, Postal Annex. read more

So many businesses today don't understand the value of repeat business & great customer service. I always make it a point to ask to speak with manager when ever recognition is due. In this case we were dealing directly with manager Mr. Tinish understands concept of dotting your i's & crossing your t's. Excellent experiences at Postal Annex on a scale of 1 - 10 a ten hands down. I recently worked on a gift with Mr. Tinish with a picture of a lake taken on a clear day, sky line a rich blue, a very personal sentiment. We transferred picture on to a canvas. We worked together on this idea but what impressed me the most was how involved Mr. Tinish got involved as if he wanted the perfect gift to happen by making some suggestions. His sense of urgency to get it right & expedited was right on point. The gift went above beyond my original plan. Thank you sir, my family loved this picture on canvas. I have referred your services on more than one occasion. I look forward to doing business with you in the near future. Happy Holidays! read more

Such nice owner and helpful! I brought in books to get them spiral-bound. I informed him that i need the books asap to study, he did it for me in less than an hour to help me study. Highly recommend this place read more

ZERO STARS!! Bad service! I'm used to dealing with Sam at the Ups store in Covina. These people here are terrible, I have them another chance today and the gentleman (Janis?) wants to charge me a dollar for a piece of tape. Then more money for a sleeve to put the shipping label. Maybe Sam at UPS, just takes care of his customers and doesn't charge us? But I deff appreciate Sam more now. I wouldn't have mind paying but he had me going back and forth. I left my phone and purse in the car, because this is usually a easy and fast transaction. Deff never using Annex postal services. Will not recommend to anyone. 2 inches of tape = 1 dollar? I could have paid for it but after I came back w the dollar he said "I have to charge you to attach the shipping label" Gosh, so by now I'm upset and I rather drive down 10-15 min out of my way and I'll tip Sam. Because it's not always about the money, it's the service read more

Good service. Thank you very much for your awesome help. The owner is always there to assist and cost is reasonable in this economy.

Update: Oh geez...your personal attack was totally unnecessary and unprofessional. I went to a different place today and got exactly what I wanted for less than $1. See the results attached. Original review: I went in to get a PDF printed in 11x17 color. There was a problem with the sizing of the file and it couldn't be done. The lady helping me was really nice and tried her best. When I said I would come back tomorrow with the right file, she stopped me before leaving and said she still had to charge me for the copy even though I wasn't leaving with the product I came in for. I was shocked. Apparently, it's their policy to charge for printing regardless of whether you received the printed copy or not. I ended up asking for the mistake copy as to feel better about paying $2.31. When I saw that I couldn't even use the mistake copy, I complained about having to pay for it. She went to talk to her manager and long story short, I ended up paying $3.81 for a faded unimpressive 8.5x11 color copy. Basically, I paid more for an unusable version of what I originally came in for. read more

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Horrible service and they will overcharge you fees! If you can avoid this place, please do. Because of Covid I haven't returned to the office in months and I finally found myself stuck at home without a printer. I just needed a single page printed out in black and white and it cost me $1.31. At any other place you can get a black and white printout for 25 cents. The first lady who helped me insisted I use a rental computer to print out my document. I handed over my usb drive and told her the title of the document, however she couldn't find it and told me if she continued to look for it she would charge me a service fee. All I needed to do was glance over at the computer and find the document to open it. Instead she directed me to the rental computer with a code to find the document myself. After less than two minutes of using the computer, I went to pay the fee for the printout. A second lady told me there's a charge for not only the page printed but the time I used the rental computer. HOW CAN YOU NOT MENTION THIS TO CUSTOMERS WHEN YOU INSIST THEY USE THE RENTAL COMPUTER?! Anyway I was pretty frustrated at this point and just paid the $1.31. However, she told me if the service is under $20 there would be a charge on my credit card so I handed over a $20 bill and 31 cents. She proceeded in doing the math on the receipt. It doesn't take a math genius to know that $20.31 - $1.31 is $19. However, this lady not only did the calculation on my receipt but then made me wait even longer to do the calculation again on her computer. I left in awe at how incredibly absurd this entire transaction was. I will 100% never return and gladly drive a further distance to avoid the service here. read more

Thank you Jinesh for being so kind and helpful! Excellent service as always 10/10! Jinesh has helped me with passport photos and notary services and I can't say thank you enough. Service is always fast and efficient. Please support this local business. read more

If I could leave no stars, I would. I went to this location to pick up a package I had paid for, and the manager tall guy with black hair in the office was so rude. He had the worst customer service attitude. Because another mail carrier messed up on their job, he would not release my package to me. I had to call the police and contact the company for help. That was the only way I was able to receive my package. If it were up to the manager inside the building, he would not have given it to me. I'm very disappointed with the customer service I received from this company and will not be using them ever again. PostalAnnex Azusa (800) 767-8252.., headquarters number if anyone ever needs it because they will refuse to provide it. HORRIBLE TERRIBLE CUSTOMER SERVICE:( read more

PostalAnnex - Brochure - Notaries Near Me - Azusa, California

OK, so the review needs to be amended. The reason is that we just received the same package back at home!! Inept is not enough to describe this joke of a 'postal annex'. What part of "return to sender" was not clear enough? read more

Always such great service when I come in to Postal Annex. Jinesh is very kind, makes sure you're well informed, and makes sure that you're able to get everything you need done! I got my fingerprints done and the experience was fast, easy and comfortable and the price was reasonable, which is great for a college student like me! read more

Excellent customer service from Jinesh! He was very friendly, patient and helpful in helping me with getting the U.S. passport renew application process ! He really went above and beyond, I would give him 6 stars if I could. I would highly recommend this store to everyone. read more

PostalAnnex - Notaries Near Me - Azusa, California

This Postal Annex is a one stop shop for all our mailing needs and also little gifts! This last Christmas!! I have the cutest wine bottle or champagne bottle wraps I purchased here that I gave up for Christmas and our friends that received it were very happy with a unique gift. I kept going back to buy more and took the last 3 of them off the stand. ;) The staff here makes you feel welcomed and willing to help with any if your questions, or needs. This now our go to place for supplies and mailings we need done! read more

PostalAnnex - Unique items to give as gifts - Notaries Near Me - Azusa, California

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I highly recommend PostalAnnex in Azusa. It's owner operated and the customer service is amazing. The prices are very reasonable, they offer much more than mailbox rentals and package shipping. I've used them for notary service, printing, photo printing in high quality, and more! Give them a try, they're right in the same shopping center as Stater Bros. read more

Went there today to see if I can send USPS priority mail, CSR was rude. $21 for Priority mail was a joke. Drive a mile down the street to the post office for $9 read more

I have been coming here for years now, and the service is always great! I usually deal with the manager, Jinesh, and he is great! He is always willing to answer any questions I have and help me out since I am not very tech savvy. He is my go to guy for pretty much anything I need to do in there for both personal and business stuff! Robin L. read more

I came here to get my live scan done and ship out a package and received great service from Jinesh who was super attentive and friendly. I would definitely return next time I have shipping and/or live scan needs! read more