I go to this store all the time. The two gentlemen who are always there are the most helpful amongst several UPS stores I visited in the vicinity. Sometimes you need a little help for box, for tagging, for closing up the boxes, they gladly help. Other stores, charge. read more

had to return an item to Amazon, and I chose this UPS store since it was on my way. The store is small, but the parking is super convenient, there's a big lot with plenty of spaces right in front. Even though there was just one employee and one other person ahead of me, everything went really fast: less than 5 minutes total! The employee was professional, and the store was relatively clean. No hassle at all. I'd definitely give this place 4 stars, and I'll return if I need to ship something else in the future! read more

The UPS Store - Hours - Shipping Centers Near Me - San Dimas, California

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I have a frozen shoulder and needed to return a small patio table in the box. I had someone lift it into my van and brought a dolly to get it in the store. I cannot lift it even though it's not heavy. The young guy with curly longish hair was just not nice about it all. I told him I couldn't lift it so he banged it up on the scale and handed me the receipt not saying another word to me. I said thank you have a good night and he ignored me. I will avoid this UPS in the future. I felt so bad when I got to my car. read more

I've used them to drop off a work-related item to ship in the past. The employees were helpful and understanding when resolving customer questions and issues. read more

I'm not sure which company has the slogan "we'll take care of it" but it would apply here:) I came in with a ups return that Amazon sent me a return slip and something to put in the package but since I had never opened it and also hadn't brought tape to affix the label to the front I hoped they'd help me out. Not to fear, I didn't have to do anything and the guy took care of it:) read more

Open on time!! I waited for 15 minutes and had to leave. Why can't you guys get it together? So unprofessional....

I have been debating writing this review for over a year now. I had a problem with the younger employee there with the long hair who is into punk and metal. I know he is into punk and metal because I am too and I thought he was pretty cool until he started being a dick. It it important in understanding this exp. knowing that am on the Autism spectrum and struggle to perform the social niceties people often come to expect (eye contact, smiling, matching upbeat energy etc). Months prior to the incident in question I borrowed a hand truck and upon returning it accidently pinched the employee's finger. I felt really bad about it and apologized. Since that interaction he has been incredibly rude and dismissive when dealing with me. He tosses my packages, gives me one word answers and other things I was able to interpret as him not liking me because when contrasted with the way he handled others it was obvious. One day I was feeling particularly uncomfortable with how he was treating me so I asked him directly if he had a problem with me. He told me that he did. He said I was (and I forgot his exact words but something to the accord of) an asshole and never smiled at anyone etc. I apologized because I was caught off guard and asked him if it was because of his finger and he just shut me down and dismissed me. I cancelled my mailbox here due to this interaction as I no longer feel comfortable going in here. The owner (or the guy with the dog) was always super chill and had cool music on, but the dude with long hair was a jerk and I realize after reading reviews I am not the only person with the exp. The owners are aware of the behavior and simply do not care. read more

Open late no employees show up long line wait other location better first time come to ups store and it not open read more

The UPS Store - Wait since 8:15 the store suppose to open at 8:30 nobody show up it been late - Shipping Centers Near Me - San Dimas, California

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My wife came here for a notary and once the service was done, the lady told her she was all set and to have a good day, and everything seemed done. Later that day - at dinner time - a woman shows up to our house at our front door. I opened the door and the woman just stood there, staring at me without saying anything until I said "...can I help you?" and the woman asked for my wife. My wife was in the middle of closing escrow for her parents' house, who both just recently passed away, so I assumed this lady was just here to have my wife sign paperwork for that. I got my wife and the lady looks at her and says, with an angry tone, "remember me?" and my wife looked at her for a second in confusion and the lady then says "I did five notaries for you and you didn't pay for your notary service! You think I just work for free??". My wife and I were in shock and she profusely apologized and explained to her it was an honest mistake (which it was, because my wife is the last person on earth who would try to pull a fast one and try to steal or take advantage of someone's services). My wife told her she'll pay it right away and will pay for her gas for driving on top of it, and the lady told her (again, with an angry tone, while turning to start to leave) no, she doesn't want her to pay and she'll have karma coming for her. My wife explained that her parents just passed away and she is dealing with a million things with the house, so her head is not straight right now, and that she would never intentionally not pay for services. Eventually, the lady started to backtrack and pretended to be understanding and that she didn't think my wife would've done that on purpose (which is a lie because she drove to our house, knocked on our door, and went straight to aggressiveness and making assumptions before simply calling my wife afterwards to let her know the payment wasn't made). My wife and I drove to the store and paid for the services. Needless to say, I do not recommend this place at all and these other critical reviews make perfect sense after this whole episode. read more

Absolutely love the mother and son and Jojo lol always welcoming, but when they are not there and the other guy with long hair is one of the most miserable rudest workers ive seen !! He's very rude to my 4 year old and seems to just hate his job !! Makes it very unpleasant and uncomfortable to go in there !! The others make it warm and welcoming!! This is why I go to the other ups now because of this one employee!!! read more

The whole staff here is absolutely kind and very fast and friendly. Ramin was kind enough to give me a calander featuring his adorable dog Jojo and jojo being there to greet me was such a treat on a hard day, thank you ups arrow! You guys are all so wonderful and professional! read more

The UPS Store - Jojo! - Shipping Centers Near Me - San Dimas, California

Visited store on 4/6/24. Poor customer service and didn't seem to care about being rude. Came in for an amazon return and was on my phone looking for my barcode. There was one person before me, so I figured I should get everything ready, so I'm not standing in front of employee unprepared and making them wait. There was 2 employees at my visit, a female with blond hair who was helping a customer and a male with long dark hair taping and working with a packages. I apparently did not hear him calling me, so the female employee had to wave me over to tell me he was able to help me. I felt bad I didn't hear him, but his reaction annoyed me and showed lack of respect. He was shaking his head and making comments to the female employee at the same time being rude the whole he was helping me. Maybe he was having a bad day, but you need to do better. read more

I Dropped off a package to be returned to sender and it's missing. It's showing it was dropped off here and it was never picked up from this location. read more

I would caution anyone from coming to this UPS STORE. Time after time again I have been greeted with rudeness and I am now on my 6th lost package with them. They have been dismissive and unhelpful in each case. I will never go back to this location. read more

As the other poor reviews mention- terrible customer service! I had to call corporate for what happened earlier this week. The store owner so called 70 year old lady who said to me "she is 70 and owner and doesn't care" kicked me and my daughter out of store and threw our Amazon return receipts on the floor. I asked her "this is how you treat customers?" and she said " the receipts dropped." The other customers and video tape will show otherwise. I wonder if she will even return my items. Will have to stress and track carefully for next week or so. read more

No customer service, the male working was sitting with a dog on his lap. Did not greet and did not want to work! Had a few Amazon returns and he directed me to the self service scanner and not once asked if needed help. He maintained sitting with dog on his lap. Nonetheless after being done scanning, printing and bagging my returns, not even a have a good day nothing! It's irking businesses hire these type of employees or are still in business. This place is a shame for such a BIG corporation as UPS! read more

Just left there and the guy behind the counter would not accept my Amazon return package because he said it was too big and he could not store it. This is the kind of service you can expect from here. I don't even understand that excuse. The UPS store about a mile away didn't even bat an eye at the return and their store is about 1/4 of the size. read more

I've had a mailbox here for a while, the owners and all the employees always help me out. I had to go out of town for a few months, and they held all my mail for me even though it piled up. They are so friendly, it feels great going into their store. They even forwarded my mail to me out of town, I was so impressed with the accommodation, everything is easy with them, and they understand people have situations and need a little help from time to time. I've had multiple print jobs that I emailed, they're ready when I arrive. I've also used the notary services several times, and that too is always easy and quick. I've been to so many UPS Stores over the years, but this is the only one I like because the people there are so friendly. This is definitely the best UPS store in town, I highly recommend it. read more

Ramin has created many Christmas collages for me over the years. He always does a spectacular job. I love being able to include photos with my annual Christmas letter. This year we had a beautiful Celebration of Life for my brother whose life was cut short by a wrong way driver. I wanted to share the event with those who could not attend and so I asked Ramin to do a collage of the key moments. I was VERY pleased with the outcome (see attached photo). I recommend Ramin's artistic abilities if you ever want a photo collage made. read more

The UPS Store - Collage of my brother's Celebration of Life - Shipping Centers Near Me - San Dimas, California

Went there to see if they did passport photos and they did. After taking my picture he noticed I had on a white shirt, said they might not accept it so I went home & changed my shirt and went back. I so appreciated him for that. I didn't have to wait, it was fast and easy. And he gave me a discount for having to come back. They are so kind there and always accommodating. read more

If you're not going to be open when you say you're going to be open then just change your hours. This isn't the first time they have done this. Terrible business practice. Close at your posted hours, thanks. read more

I was in the area so I stopped at this UPS. It was my first time going to this location. They follow social distancing and the employee had a face covering on. When I got to the counter a happy dog, JoJo, greeted me excitedly with a toy in his mouth. It made me smile. The employee was also friendly and efficient. read more

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Made an appointment to see the notary at 10am. When I arrived they told me the notary went to lunch and I'd have to come back later. He continues to tell me that the appointment making system on the UPS website doesn't communicate with their store and that they actually don't know when they have or don't have appointments. Be warned Emailed when given the response below, still no reply. read more

I needed some paperwork notarized the first time I came into the store. Later I had some amazon returns. They took my returns and helped out with the process since it was my first time returning a product. These guys are friendly and helpful and always accommodable. Notary prices are good, the store is always clean and in order. This is a good location near home and great customer service. I recommend this place even if you have to drive out of the way a bit. The customer service is worth the time and effort. read more

I am always happy with the great service at this store. The employees are always kind and courteous with an uplifting spirit. I am thankful to be met with efficient and encouraging service. The dog Jojo makes coming to this UPS a big treat!! Jojo is a rockstar like the employees here and makes this one of the best UPS stores! read more

My mom needed a notary public fast found one at the UPS store he filled out necessary documents stamped his signature and all done. Forgot to get the gentleman that helped us but very professional courteous and efficient. Always a great experience mailing package to my friends in Canada never a problem. Highly recommend this location. read more

The UPS Store - Shipping Centers Near Me - San Dimas, California

I can't remember the name of the employee who helped me, but he was very helpful and informative. I was sending out a next day letter and it arrived on time as promised. While I was sending out my letter, I met an adorable Boston Terrier by the name Jo Jo who was there at the ups store. He was the highlight of my day he was extremely sweet and well trained. I had to snag a couple of photos of him & his uniquely colored eyes. read more

The UPS Store - Shipping Centers Near Me - San Dimas, California

The guy at the counter as rude. Immediately told me that all Amazon returns are unavailable, that no store in the Inland Empire had access. I called another store and they said they were able to do returns. I asked the guys if he could at least try and see if the system was working. He got upset and refused. read more

Terrible customer service!! Most of them are rude. They make you wait a long time and the store smells terrible like dog.

I had an Amazon return and the guy insisted I had to pay $280 for shipping. I let him know it was an Amazon return. I asked him to look at my Amazon app showing the return the information regarding the return and he refused to even look at it! He just walked away from me. There were a couple other people trying to do Amazon returns as well and he was giving them to run around. ABSOLUTELY THE WORST SERVICE I HAVE EVER HAD FROM A UPS STORE!I. I went to the UPS store on Bonita and the girl there was so helpful and got my package taken care of. definitely letting my company know to never use the UPS on arrow! We're only going to Bonita from now on! read more

Depending on who's helping you will determine how good customer service is going to be. We had a guy help us with 2 different transactions. He was helping us with some forms, and packages that were being dropped off. In the middle of helping us, he just stopped what he was doing and helped another customer. I don't care how VIP that person is, or if you were helping them previous to us. The decent thing to do is excuse yourself, or apologizing or say something before leaving us. Or even after you ome back, he could of said something. The other persons transaction took a while... and we were just standing there like as if we don't exist. That's simply rude and unacceptable. Other times we went, we were treated with respect... is the only reason they are not getting a 1 star. read more

**Extremely rude employee and inept store owner!!** I highly recommend thinking twice before taking your business to the UPS store at 981 W. Arrow Hwy in San Dimas. I had a horrendous experience with their store agent today...the young man looks like he's a heavy metal band wannabe, long hair, wears gym shorts, for reference. But anyway, I had ordered a package online that said it had been delivered to their UPS Access Point yesterday and even had proof of delivery in 2 separate emails showing that my package had been delivered there. When I asked him if he could give me any further help or clarification as to why my package said it had been signed for and delivered to their store but yet they claimed they did not have it, he began to verbally attack me and essentially tell me I was too stupid and probably at the wrong store, even though I showed him proof otherwise. He also reacted in a verbally hostile way as though I was accusing him somehow for the package being missing. I asked him to immediately stop talking to me so disrespectfully and that I was not attacking or accusing him, but just simply asking for some help. Eventually, the store owner came over and told him that he need to be more courteous and help out, but he talked back to her disrespectfully as well. When I told the owner that this young man was sorely lacking any customer service skills and needed to be taught some, she agreed and said she had tried to teach him, but his response to both of us was, "whatever, I don't care!"...... I could easily see that the store owner was not in control of her employees in a managerial sense, unfortunately. A customer next to me who witnessed the situation also told me she has had this young man act disrespectfully toward her before as well in previous encounters. Just thought I should warn y'all before you take your business there. Hopefully this young man will start taking his job seriously soon and start caring about how he treats customers before his boss's business is negatively effected because of him. read more

Fantastic service! They are fast and helpful, and they have a cute shop dog. In and out in a flash.

Needed a quick notary and I was shocked that they took me in a few minutes. You guys rock. Thank you

They are always friendly and helpful. They do a great job packaging. Their dog is cool too! This is the best UPS Store I have been to and the only one I do business with. read more

Very bad serivice. dropped off package for UPS next day early air. store lost the package, spoke with Manager, Alex. very rude and doesn't want to look up tracking number and pointing fingers at UPS stating I have to call UPS toll free number. very lazy and rude employees. do not use this location at all. read more

what everyone is saying is true, this place has some very rude workers, ESPECIALLY the younger male one, i should have caught his name. I own a business that occasionally needs to drop off packages, and i just moved near the san dimas location from la verne and this store is day and night different. Just the way he talks and treats people is unprofessional and not UPS service like. if you hate people so much don't work in customer facing jobs. When I get his name i'll update this post. read more

If my husband and I could give 1 star we would. These employees were rude and aggressive. After waiting for over 20 minutes while employee #1 helped a couple, employee #2 walked in and said that he could help the next person in line, so we stepped forward only for employee #2 to say nothing else and start to take care of employee #1's customers. He said nothing else so we just stood there while employee #1 scurried off by ALL OF US with his skateboard. I said "poor form" to my husband. When, employee #2 aggressively asked me over his customer's heads "what did you just say?" I tried to ignore him as I owe him NO EXPLANATION because I was speaking to my husband but he insisted and bullied me until I said that I said " poor form to leave ALL OF US that have been waiting for over 20 minutes" he said " TOO BAD, It's his break time" Haha! So rude and unempathetic. Luckily, there is a much closer UPS store near me. read more

Convenient local ups store, plenty of parking, great customer service and a cute shop dog

Omg the young lady that works here both times I've come around 630pm is the best. She takes time to help me repack things to avoid damage to my things. She courteous and willing to help anyway she can. read more