I posted the comments below yesterday around 10am. At 12pm I already got a call from ship smart. The guy was very patient, nice and polite. He listened to my concern and felt sorry for the unpleasant experience I had. At last, he refunded me $400 including the lost of my broken glasses. I would say that this is a quite professional moving company that really cares about their customers. Use them! If you have any concern along the way, just let them know and they are very willing to fix that! Really should have seen some reviews before I ordered their service. I was referred by a big moving company to ship smart because I only had boxes and small items to be shipped from PA to CA. The early experience has been great. A guy gave me a quote of $1000 based on 400 pounds. On the pick-up day the guys showed up on time and took my stuff. A week later, I received another call regarding the final cost, which turns out to be $1900, almost double the price!! When I got the invoice, I saw they weighted my stuff as 700 pounds, which is much heavier than the number I weighted myself. Anyway, they say they won't deliver the boxed until I pay, so I paid the money and wait. I waited another five business days for the stuff to arrive the warehouse, and then another two days for them to contact me. No response. I then called them and a woman heard my situation and offered if they can deliver on the following Monday, which would be the 4th week since my stuff were picked. I agreed, but what if I didn't call? When will I be reached? On that Monday, the stuff came. I have ten large boxes, 4 of them were broken. After I unpacked everything, I found a number of broken glasses though I've labelled the box very clear. Anyway, I wouldn't recommend this company for a small move. I choose them over fedex groud for two reasons: it's cheaper and they would handle my stuff more carefully as a moving company. As a result, they really don't stick to their quote (I should have read those previous reviews!!), and they don't really do a careful job. read more

Our family has used Ship Smart on two occasions when we were clearing out parents' homes and needed to send things to relatives all over the country. They make it so easy! They are reliable and very flexible, updating plans with no problem as things change. They check in to confirm timing so there aren't any glitches. The people they work with on the receiving end are similarly flexible, with a can-do attitude. The only thing to keep in mind is, it's not necessarily a point A to point B situation, like sending a letter or a package. We had goods going to various family members in small, out-of-the-way towns, and so what Ship Smart does is, they palletize and warehouse the goods until they have enough other stuff going to that general region of the country to put together a shipment, and then they go. It was several weeks for all our pallets to go on the road, and we were prepared for that. But everything arrived in perfect condition. If you pay a little extra they will actually take items into the house and set them up for you. This was helpful to my sister, who has a bad back and was not able to move furniture. Both times we used Ship Smart we were going through a very emotional process and it was a great comfort to have this caliber of professionalism taking care of the details. Highly recommend them. read more

I worked with Libby to move several large items from California to Virginia. I received a quote from Libby within minutes of getting off the phone with her after my initial call. Other moving companies had to call me back and often didn't furnish a quote until the next day. When I needed to revise the quote, Libby was able to furnish me with a new one just as quickly. In addition, I could communicate and send documents via fax or email, which was a great convenience to me. Throughout the process, Libby answered my questions quickly and thoroughly or referred me to the person who could. The pickup was smooth and took no more than a few minutes. The drop off was the same. I paid extra for inside delivery, not wanting to haul the large items up to our condo. The delivery contractor called the day before to schedule and let us know that he would unpack the items before bringing them out. When he arrived, he carried them up to our unit and removed the brown wrapping paper, having already disassembled the boxes and crate they were shipped in at his office. All of the items arrived in good condition. Shipping did take a few weeks, but that was per my request. After they were picked up, we weren't returning directly to VA and we needed some time to prepare our condo to receive them. read more

This is a horrible company with shady practices. I moved two years ago and signed a contract with ShipSmart detailing what items needed to be moved and how much it would cost. They seemed fine. When it came time to have them pick up my packed items, I had already moved out of my apartment. My wonderful roommate had agreed to let them in and do everything. Great! Unfortunately they didn't come until several days after our contracted date. Unacceptable step 1. When they had my things, they were supposed to arrive within a month. They didn't. I was two weeks past when my things were supposed to arrive, and couldn't get a straight answer out of anyone about where my things were when I called. They finally told me that they would be arriving the next day. I was thrilled! The next day, however, the only thing that arrived was my bed. My couch, my chairs, my table, my dressers...nowhere to be found. To top it all of, ShipSmart was trying to double my quoted, contracted price! They refused to do anything unless I authorized almost a thousand dollars more than we had agreed to--they were holding my goods hostage until I agreed to pay them. The man who I was in contact with was named John. I would NEVER allow someone like him to be involved with my company in any capacity. He was incredibly rude to me and threatening. When they were holding my goods until I agreed to pay a higher price, I wrote an initial Yelp review warning others of the nature of the company. Guess who left me a screaming, threatening voicemail about how I needed to take down my review if I was to ever receive my things? Oh, the always pleasant and genial John! On top of being aggressively rude, that was a total moron move. Guess what can get introduced into court cases? Delightful recorded evidence of threats and extortion! Things finally turned around when I told them fine--keep my stuff. They were weeks overdue, had obviously lost it and I told them now I was free to claim the $25,000 worth of furniture to their insurance company. All of the sudden, my things turned up in a warehouse in Baltimore (I was moving from Chicago to Manhattan--how was Baltimore on the route?) and I 'only' had to pay an extra $300 for them to be delivered that night! In sum: this company is the essence of shady. I'm only sorry that I didn't log back in and rewrite my review earlier to save anyone else the misfortune of becoming involved with them. read more

I'm so heartbroken and stressed out by my experience with ShipSmart. While originally things were going fine -- the movers picked up our things on time and our quote was lower than others, the actual price for the move came in $1,000 above the quote and my things arrived broken -- a broken vintage cake tray -- and missing. The brackets that held together the base of our glass dining room table did not come with the rest of the things. I had to go back and forth with a demoralizing ShipSmart agent over the phone to try and locate them, and never did. I spent hours looking for these pieces, and now have no dining room table. I am so sad and spent over this experience and write this in hopes all of you may avoid it. Their customer service gals really made me feel like it was too much to ask to call them for help, when I am the one put out by this, after paying $2800 to move a dining table and 20 boxes. UPDATE 8/29/14: A ShipSmart rep did reach out to me after seeing this review to apologize for the experience and look further into the matter. They are also pledging to help remedy the situation with a partial refund, so at least this difficult experience is ending on a smoother note. read more

Ship Smart called me and talked through the issues I had with the shipment. I had my difficulties, but it seems like they're working on improving the service for future customers, and I appreciate that. read more

Do NOT USE THIS COMPANY!! I am currently in the process of using Ship Smart to move from San Francisco to Boston and I should have know as soon as their guys came to pick up my stuff that it was going to be bad. The guys were dropping my boxes, packing them into the truck without regard to signs of "this way up" for fragile items (my damn TV which was clearly labeled, my fragile kitchen ware was dropped!). The mattress was not even going to be wrapped before putting it into their dirty truck. They kept saying "yeah, yeah, we'll pack it up at the warehouse". The table wasn't protected from getting scratched inside the van. Honestly, I don't think I'm being to picky. Don't drop my fragiles and at least pretend you care about not scratching my furniture! Then the movers give me a survey to fill out in front of them after they have my stuff in their truck. Shouldn't I be mailing this in to somebody for some honest answers? But, let's start with the quote..... First of all, they gave us an online quote including inside delivery at both ends of about $2300. With 40 medium boxes, a bed, a TV and were told "we weren't even close to the minimum weight and would have a hard time reaching this minimum weight" (i.e. their minimum that they will agree to move your stuff for). Fine, that's ok, I can understand that, so we agreed to this price. So I added a table, a bike, and a small coffee table and a few extra boxes. This will continue below.... Now mind you their contract says 2-3 weeks estimated shipping, but of course they also say "NO GUARANTEED DELIVERY DATES". Ok fine, I took this to mean, maybe a week later or maybe they can't guarantee a delivery on a specific day of the week. So here I am after calling them about every week to see where my stuff is....Is it on route? .... Is it still at the warehouse? Yup, 4 weeks later it still hasn't even left the warehouse!! And they expect another week and a half for it to arrive here. But, they did call me (4 weeks later) to tell me the following....that my weight is 2x double what they estimated and the price will now be $5505!!!!! Apparently the customer is in charge of making sure the weight is correct (Can someone explain to me, how I am supposed to weigh all of my stuff? On my bathroom scale??) So how did I go from "not being close to make the minimum weight" to 2x over? Their answer: "Everyone packs their boxes differently". What a bunch of bull! Had I known this, there was definately stuff I would have left behind! Their customer service then says "well, i can see you are shocked by this price, (HELL yes I'm shocked!), please let me know what budget you are working with to see if we can come up with a lower estimate (What kind of bull is this? You want me to tell you my finances?....I'll tell you what my budget is....its the number you originally told me, or at least something close to this!!!). The one thing they did do was somehow, mysteriously the agent I was working with brought the number down with some "discounts" (which I think is also shady) to a final number of $3500. Of course, I had to take off the in-house delivery at my end to get the number down this low (which sucks because its just me with about 60 boxes and some heavy furniture to bring inside a flight of stairs in a Boston apartment). Save yourself the headache, the broken and damaged furniture, and the chance of being robbed, and DO NOT GO with this company. They obviously don't know how to make estimates, or make false estimates to rope you in and once they have your stuff, they then suddenly increase your price. Also, They shouldn't put "estimated time of shipping" that are WAY OFF from the actual, it just makes everyone mad and makes it very difficult to plan your life. All in all, this was the WORST moving experience I have EVER had. I will be sure to do better research before going with a company in the future!!!! p.s. I will be sure to update once my stuff does finally arrive! Like Jack M....at this point I would also give them a zero if I could. read more

i highly recommend united american movers because they gives alot of good services plus good communication

I used Ship Smart this month for a small apt. move from SF to Chicago. From start to finish, this was the easiest move I have ever experienced! I only had 1 day in which to have everything delivered in Chicago. There was a bit of confusion about the arrival time since I had to reserve the elevator, but Christy fixed the problem. The delivery showed up on time and was set up in record time. The movers even took all my packing stuff/papers in under an hour! I have never done a cross country move before, so I had a lot of questions. The ShipSmart folks answered everything patiently, gave me good advice and helped me along the way. I highly recommend them. read more

Every aspect of our experience with Ship Smart exceeded our expectations. The task was to move our personal belongings from Atlanta, GA to Palm Springs, CA. The process started with professional, clear, and consistent communication with our consultants. The quote we received was fair and accurate. All of our special requests were met without question or hesitation. The movers even took the initiative to unpack and repack items that they felt may not make the trek without damage. In the end, we received our shipment on time and with no damage. read more

Moving must be rocket science because that's the only way I can wrap my head around why it's impossible for belongings to survive an assisted move unscathed. All of my furniture was in new or like new condition before moving. All but one piece of my furniture that ShipSmart moved now has damage to it. And, for various reasons, I likely won't be able to claim insurance on any of the damage. I would have preferred if they had just lost everything so I could start over. ShipSmart is not any better than a moving company for small moves. The reasons are: They charge more than movers, but from my experience, the service and rate of damaged goods is not any better. They are less flexible with pick-up and drop-off dates. For example, Fridays, Saturdays, and Sundays appear to be non-working days for local warehouses. They, too, are unable to determine by the weight and size of a box that it might not be the best idea to try to use the handles on the box. This lesson is not learned after the first, second, or third time that the entire sides of the boxes rip due to poor judgment. Errors were made on my part in that I failed to tape over a couple of handles, and low and behold, ShipSmart found those few that I missed. They will nickel and dime you just like movers. Actually, I had plenty of movers say that just because my building has an elevator, regardless of its capacity, I wouldn't have to pay additional for each flight of stairs. However, ShipSmart does not have such a policy and charges $75 per flight, whether only a few pieces of furniture are carried up the stairs or not. They also charged $35 for three boxes, after I had been told packing and shipping the items that required said boxes were already included in my total price. Their pricing methods are not transparent. You will receive a final balance that you owe, without any explanation of the the components of that total cost, and upon asking for details, you will be greeted with an attitude. Movers do more without an additional cost. For example, my bed would have been assembled. Maybe even it wouldn't have been delivered looking like it had been picked up from a dumpster or belonged at one. In summary, my bed was proficiently wrapped in plastic prior to the move, but somehow became disgustingly dirty and no longer satisfactorily conducive to sleeping. Zero movers estimated that my goods would take five weeks to transport. That is how long ShipSmart took. They had verbally estimated two to three weeks. It blows my mind that it is possible to pay more for a service than what other service providers are charging and not receive more conveniences in return. When hiring national companies, it is the luck of the draw whether you are going to get quality local companies. Your stuff is moved around a lot during a cross-country move. Human error is involved. Many people lack common sense and pile heavy goods on top of light goods. Many people carry your storage bench upside-down so a drawer falls out right in front of you and then pretend like the drawer now isn't cracked. The only ways to avoid damage to your goods is to not move at all or DIY. Two stars because I am showing gratitude for the fact that it could have been worse. read more

After providing a complete and detailed list of my belongings they wildly mispriced the estimate, which ended up being more than 2.5x what they estimated. Even items that you think they would be semi-familiar with were severely underestimated. For instance, the estimated weight of my standard queen-sized bed and box frame was 150 pounds, and in the final bill, once they had included with own packaging (which apparently contains lead) it came to 302 pounds. Several other items were as poorly estimated. I would highly recommend doubling whatever estimate they provide, so when they call with all of your belongings held hostage and you have no other recourse, you won't be as alarmed as I was. read more

Watch out for fees they don't tell you about upfront and also don't assume deliver will be other than "curbside."

UPDATE: I have never edited a review before. Ship Smart delivered my items in one piece in 3 weeks from Houston to NY. Though I was completely floored by the change in price - they were able to work with me and refund me what we both deemed fair. John was a great help. I would use this company again! Ship Smart actually transporting and keeping in touch has been great... the transit time has been as expected... 3 weeks (though i don't have my things in tact yet, they will be delivered by the end of the week.) But my final price was $800 MORE than what was originally quoted. Lots of little hidden fees - like $75 for stairs and I live in New York. I didn't find out about this until they called with the final weight.... that may have been the difference of me actually giving them my stuff. My issue is that they give you a really low quote that shows none of the fees and then sort of trap you because they already have your things and would charge a fee to bring it back to the original pick up point. They offer NO HELP with the higher price or any other option to return. It seems a bit extreme to pull someone in for $1500 and then end up charging $2300. I actually may have just bought new furniture for that price. read more

I was a little skeptical using this company after seeing mixed reviews online, but I am SO glad that I did! I think that those who left negative reviews were probably just confused about how this company works. My experience was great: I moved from Ohio to Oregon and only had a few hundred pounds of stuff to move with no furniture. They quoted me a very reasonable price and I was charged only a few dollars more than what was quoted (although I ended up packing more stuff than I originally thought I would). Everything arrived on time (within 4 weeks as I was told) and nothing was broken or damaged. I was extremely impressed with the quality of the packing. I would definitely recommend this company for any small move! read more

I was recently contacted by Ship Smart who were concerned that they'd failed to do a good job for me. They offered me a partial refund on my shipping due to poor communication and weekend pick up that caused me to be charged additional fees. I wanted to ensure they were not just band aiding a problem before amending my review and have been assured in detail that many policy changes have been put in place to make customer communication much clearer. I really do appreciate the time and effort they took to reach out to me as well as the fact that they clearly took my bad experience to heart and did their best to improve the over-all experience for other consumers. The refund was nice as well. It's clear they are committed to their customers and I do believe it will ensure a better experience for others from here on out. read more

I did a lot of research about moving companies and options before settling on Ship Smart. Ship Smart has helped my parents with multiple cross-country moves of delicate furniture and art, so I felt confident using them to move our things from San Francisco to Seattle. They were great! Responsive, organized, and timely. The movers had amazing work-ethic and integrity, and the administrative team was warm, reasonable, and not-pushy. They collected our things at a perfect time for us moving out and delivered them at a perfect time moving in. All our furniture was in good shape when it arrived. I'd definitely recommend Ship Smart! The only concern I had was about the amount of packing material they used. From an environmental standpoint, it was excessive. read more

I used ShipSmart after researching 10 companies. The 3 pieces came accross the country in perfect condition, due to the steller pack job they took the time to do. Be sure to keep in mind their packing material weight is added on to the freight for your protection. I called customer service and was satisfied by Jim the manager. The price was competitve and way less than the big carriers, UPS or FedEx. I had not time expectancy but it came along in a reasonable time frame. Nancy read more

I was shooting in the dark when I contacted a local Wi mover who suggested shipmart. I had 7 pieces of antiques being shipped to the east coast. The initial quote was calculated on size, and quantity of the pieces, with caveats the figures could change once weighed. My concern was primarily on the packaging of the pieces, as they were true heirlooms. The pick-up occurred after my departure, hence, a surrogate friend was there when the packers arrived. The initial estimate was for 2-3 weeks once packed, in order to arrange a full load going east. Almost 3 weeks to the day, I was notified the crates would be delivered the next day. The delivery service (sub contracted) were timely, accommodating, and assistive in placing the 2 large pallets into my garage, given the rain was happening. The DETAIL and ATTENTION given the packing of the items was A++. The top section of an old secretary desk had 2 doors with "OLD ANTIQUE" glass. Nary a scratch, items all well secured. Be prepared to spend some time unpacking, but well worth it. Given I had no idea where to turn, this turned out to be a phenomenal experience. The final bill..10% greater, as another reviewer stated, but given the overall distance, care in packing, and the antique nature of the furniture, well worth the extra $$. As a wise man said, "that's the cost of doing business." Thanks shipsmart and local affiliates..a job well done. John read more

I used these folks twice this year shipping items I inherited from my parents from MA to AL. When the first shipment arrived I was very impressed with the care to which items were not only packed but packaged and wrapped. based on tis first shipment I used them again fro a smaller shipment that included an antique secretary desk that belonged to my mother. Again I was impressed with the care they took to get the items to me in excellent shape. The estimates and bills matched as well. I would definitely use them again. read more

Ship Smart is a top-notch Moving Service in an industry where sometimes one doesn't know who to trust with their valuables. I used a competitor initially because their Yelp reviews had been good. Little did I know that the original owner had sold his business to someone else who was a "questionable character" to say the least. This other Mover picked up my furniture and kept them in his warehouse while emailing me a much higher cost than he had quoted me initially ($1500 increase). I do understand that the final quote is once they weigh everything. But this Mover was only interested in getting LOTs of money and NOT concerned with me as the customer. He basically had me in a corner not willing to give up my furniture until I paid the much higher amount. Then I called Ship Smart and they gave me a much lower quote and I asked them to pick up my furniture at this other Mover's warehouse. Within 2 days they got my furniture and shipped it and I received it within 10 days (including weekends). And they delivered everything in perfect shape and with a smile. I will Always do future business with Ship Smart and I recommend them highly. You can feel confident they will deliver your items in great condition, at a reasonable rate, and in a prompt manner! read more

I've moved many times over the last several years and this is the best moving experience I've ever had. The ShipSmart reps are always accessible by phone and email and they answer questions knowledgeably and immediately. The movers who moved me out from California and the movers who moved me into Arizona were extraordinary in every way. Professional. great at the job, and carting. ShipSmart wraps furniture so well there are no damages - not even a scratch. Everyone I dealt with in this company went the extra mile. and I can't recommend them highly enough. From my point of view, if you have a small household load and can wait 2 or 3 weeks to receive your shipment. there is no better way to go than ShipSmart. read more

I am very happy with the packing and shipping with "Ship Smart". They arrived on time, the packed my goods with care, and off it went. Wow! How simple. And, on the other side, they delivered everything in one piece. What more could I ask for? Thanks! read more

Shipsmart promptly provided their competitive quote to move a family teak buffet from San Diego to Michigan. Their price was significantly cheaper than multiple other major moving company quotes. Once I received the buffet I was amazed how well the item was custom foam packed within the custom made carton. It was fantastically packed (way above my expectations!!) and arrived on schedule without any damage. It was packed as if the item was their own. My expectations were exceeded! I would definitely use them again! read more

Great concern for customer service. This company will make every attempt to put the customer's satisfaction at the forefront. Would recommend them for any specialized shipping requirement. read more

This is the first I'm using Ship Smart, and I am HUGELY DISSATISFIED with the service. I was told that the delivery would take 3 to 4 weeks. It has been more than 5 weeks, and I still haven't received my stuff. Whenever I call the customer service, they tell me that they are still processing the shipment. I called their local warehouse, and I was told that it would take another 10 days after the shipment reaches the warehouse before they can schedule the delivery. So the total delivery time would be more than 6 weeks. I moved to a different state for my work, and not having my furniture has been extremely inconvenient for me. I've been following up with them since last 2-3 weeks, and they still haven't listened to my complaints. IT'S BEEN A VERY FRUSTRATING AND BAD EXPERIENCE FOR ME. read more

They were recommended by Gentle Giant to move a set of dining furnture interstate. They were terrible. No communication. Hard to reach. Failed to call back with dates and times. Showed up on the wrong day for pickup. They charged double what it cost to move all my household goods interstate for just 1 room of furniture. They made a drop off appointment and then called that day saying they didnt have room for it on the truck so tried to bump me to the next week, after I took vacation to receive the goods in their 8 hour window. They refused to delivery until I called several times to complain - as they had already charged my credit card without completing the service. I am not sure what other small shipment specialist to use but definitely stay away from ship smart. They have a really bad delivery model and poor customer service. read more

If you want to actually get your shipment, DO NOT hire Ship Smart. If you want your items delivered in good condition,DO NOT hire Ship Smart. Dont say I didn't warn you. I hired Ship Smart to move some of my families cherished possessions from my mothers home in Florida to my home in New Jersey. From the very beginning, things went wrong. When you hire Ship Smart, they basically subcontract the shipment to different parties. In my case, they used 3 different companies: Craters & Freighters- Pompano Florida- They were hired to pack and crate the items from my mothers house and have it ready for shipment in clearly marked pallets. YRC Freight - Nationwide They were hired to transport the pallets from Florida to New Jersey. All-Points Shipping - Hackensack, New Jersey They were hired to inside deliver all of the items to my home. Needless to say, everyone of these "subcontractors" screwed something up. Craters and Freighters showed up at my mothers house one day early to pack up the items. In addition, they improperly packed the chandelier, and as a result, several of the crystals and parts of the frame were broken. The box wasn't even taped closed properly and several of the broken pieces fell out of the box! What makes this even more unfortunate is that this is an antique chandelier that was made in Germany. The crystals that were broken are irreplaceable! I have searched high and low, to no avail. I even reached out to resources in Checkoslovakia, (the crystal capital of the world), without any luck. I was told the crystals were probably made specifically for my chandelier, Ugh!!!! That's just the beginning! It took YRC Freight over 4 weeks to go and pick up my shipment from Craters and Freighters. And, they lost part of my shipment!!!!!! Can you believe it! How can you lose a large pallet that weighs over 450 pounds! It cant just disappear! This pallet contained an antique dining room table and large 2 piece credenza. Ever since I had my first home I have been waiting for this dining room set. My mom moved from her house to a one bedroom apartment and couldn't use it, so she said I could FINALLY have it. I was so excited. I couldn't wait to hang the chandelier and set everything up , but that was not to be. I'm still not done yet! It gets worse! When YRC delivered my PARTIAL shipment to All-Points Shipping, their receiving person SIGNED that all of my pallets were delivered even though only three were delivered!!!!! can you believe it! When they realized it they contacted YRC. But YRC kept insisting that they delivered everything and had the signature to prove it. So they refused to look for it or put a trace on it. I know they didn't deliver all of my pallets that day, because on the following day, they delivered one of my pallets to All-Points as part of another companies shipment!!!! So now I had everyone pointing fingers at everyone else. Ship Smart kept saying they were doing everything they could, but they really didn't do much except get YRC to do a search, but it was too little, too late. I believe the YRC truck driver that delivered my items to All-Points knows what happened to my shipment. It either got severely damaged and was thrown out or he took it. Thats the only logical explanation. So now it has been a few months and I still do not have my lost furniture. When I had to tell my mother (who is 87) that the furniture was lost she just couldn't believe it. Every time she calls me she keeps asking me about it and I get upset all over again. She keeps asking me if I have hung the chandelier but I can't bring myself to telling her the truth. That would put her over the edge. It's so depressing, I just cant seem to get over it either. I still am keeping my fingers crossed. If anyone out there has any suggestions on how to further spread the negative word about Ship Smart and its subcontractors I would love to hear it. I have already contacted the better business bureau about YRCFreight and Craters & Freighters and will continue to report about this wherever I can. Carrie read more

Don't do it. There is nothing smart about how they handle shipping. Read these reviews (especially the ones before people were paid off to change them) and you'll see a trend: - Estimates are nowhere near accurate - Delivery takes WAYYYY too long - Impossible to get actual info on what's happening - Deception and changing the rules along the way Here's my long story: I discussed the cost of my move with someone and said that I want door to door delivery, including bringing it inside. Well the price goes up, of course. Inside delivery was quoted at $300. Then a week later that went up to $400 because the closest warehouse they could find was 65 miles away from the delivery address... more on that in a moment. They picked up about 1 bedroom worth of stuff from our home in California (couch, a bunch of boxes, tv, a "small move" ... their specialty, right?) back in February. I was told it would cost $2000 to move everything to New Hampshire. They got everything and took it to their warehouse in the Bay Area to wrap it (or whatever) and get me a final cost based on weight. Three weeks later they gave me an actual cost that was almost double the estimate ($3500). The folks I talked to were willing to knock it down by $250 because they wanted to keep things on good terms knowing that we would be moving more stuff out in 6 months and were hoping to use them again if all went well. In the midst of that email discussion, one of the guys (who writes 45 page long emails) slipped in that the delivery wouldn't happen until at least April 7th now because the local warehouse was "too small" ... I missed that due to working and trying to negotiate this at the same time. Sure enough a few weeks later I was told that my things were not going to arrive until the week of the 7th at the very earliest. I was very frustrated... 1.5 months to deliver across country with plenty of notice? Come on. And doubling the cost to boot. Remember that warehouse I mentioned that was 65 miles away, well apparently they found one in the town I moved to and that's the small one that has them waiting until the 7th to deliver. So I was charged another $100 for a warehouse 65 miles away that they didn't even use. What a scam! How can you price something, make agreements, charge more, and then change those agreements and go with someone cheaper but still charge your customer? After two days of "we will try to give you alternate options" but no actual changes, I get a call from a local company - they have my stuff and can bring it to me same day... what?!? That was really awesome and they did a great job but how did Ship "Smart" have no idea where my things were and claim that they couldn't get them to the local warehouse before the 7th? They were off by 2 weeks... how can they not have any idea what's going on to the point of frustrating their customer. I have had a few big cross-country moving experiences, none of them are fun, but this one is real close to taking the cake as the absolute worst. Don't trust them. Go with someone else. read more

I left a review for ship smart on 12/17/15. It's not showing up when i look at reviews when i'm not logged into yelp. So... I'll post again and will remove this post when I seamy original review on here. Here is what the original review said: --------- My first review and I had to start here to warn others about my experience with this moving company... I should preface this review by saying that this was my first experience using a moving company. I went with Ship Smart because apparently, this was the company to use for small moves. Well, I am a single guy that had very little furniture to move when I decided to pack up from Denver and head to Sacramento. I moved out of a 1 bedroom apartment. I had very few items. The largest items included one leather ouch (3 seater), a tv entertainment stand (made of glass with a wood drawer), a dresser, and my bed. When I called to have someone come by to take an estimate of the weight (and cost), the representative told me they do not come out for estimates but make estimates over the phone. THIS SHOULD BE A RED FLAG FOR ANYONE NOT EXPERIENCED WITH MOVING COMPANIES. Side note: I have since come to learn that the bigger moving companies, will send someone out to estimate your total weight, and will draft a contract for you to sign that states the estimated cost and that it will stipulate the cost to the customer will not exceed that amount, all before even picking up your items. This was not the case with Ship Smart. So I listed the items I had over the phone and they estimated my weight at 1051lbs. Well, after picking up my items to bring to a warehouse to be packaged and shipped, they called me 3 weeks later and told me that the actual weight was more than doubled the estimate. Apparently, the wooden pallets they use are very heavy. So, when my weight doubled, the cost to me doubled as well. It took me nearly 8 weeks from the time they picked up my belonging in Denver to the time they delivered my items. Oh, but it doesn't end there. Of the very few large items I had, they forgot one of them, my dresser! They also forgot my artwork. That took an additional 2 weeks to deliver. While a manager there, did work to get me discounts so the financial burden would be lessened, it is not enough for me to ever consider using this company again. After finally settling here in Sacramento, I'm certain they left a box or two behind but clearly, they weren't filled with important items for me not to notice until recently. My advice: Use one of the bigger, more established moving companies like North American. Had I done so, it would've cost me less money and taken less time to get my items. All in all, I spent $3,250 to have items shipped me to me over the course of 10 weeks, with some items lost; not to mention that I started a new job while still waiting for my belongings, so I had to spend more money to buy clothes for work since I could not wait any longer. Do yourself a favor and use one of the more well known moving companies and be sure someone comes out to take an estimate and that the guarantee not to exceed a certain price. read more

I picked this company because it specializes in smaller sized moves for long distance. I was impressed by the price at first but as time went on I have gained $2,000 in price. First, I wanted to expedite the shipment and have a Saturday delivery - this I knew would cost me more. But the way they added the prices up to $1,000 more seemed unclear and they couldn't explain it to me in detail why the prices went up in terms of transpiration, pick up, and inside delivery costs for this. My items were picked up and the mover said everything was on par and he predicted the quote was definitely good. I added two miscellaneous items that day and it ended up being 300 pounds over what they had estimated and costing me $1,000 more. I called very upset but there's frankly nothing to do at this point. Not only was their quote seemingly very inaccurate, I don't believe I was aware enough of how much the cost could keep increasing throughout the process. If I had known this, I would have picked a different company from the start. The customer service is very all over the place and I still haven't heard back on any follow up results and haven't even heard confirmation that my items are on the route to my destination... Make sure you ask a lot of questions from the beginning and be very specific. read more

At this time I would like to inform to all of you my HORRIBLE experience with this company, I'm talking a total nightmare!!!! Two months ago we contacted SHIP SMART in order to obtain an estimate for them moving our goods from California to Florida, they quoted us $2,500.00 they told us they would have all of our goods delivered in Florida in two weeks from the original pick-up date, then after 3 weeks passed they called us and told us that they had to change the pricing of the move to $13,000.00 OUTRAGEOUS!! and we ended-up paying that amount! Then finally they made the delivery one month & three weeks later,while we had to sleep on the floor,with very little clothing. Then while they were unloading they broke both our glass tables and other glass items in front of us! On top of all this there is a big plastic container that is missing it has my wife's most expensive clothing and shoes. The amount of items we sent was very small but still this company over charged us,I can understand that sometimes things can get broken but this is truly careless an very unprofessional period!!!!!! The value of this missing plastic container is over $2,000.00 and the cost of manufacturing the glass pieces that were broken while the delivery took place is $500.00 I got that estimate from a local glass company here in Hollywood Florida,the next day I did fax the estimate to Mr. John Kessler and he told me he would give that to his partners, two weeks have passed since and I have not heard nothing at all!!!! My advise to you is that if you need a company to move your goods please do yourself a big favor DO NOT USE SHIP SMART AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My wife is very disturbed for what has happened,and very upset and I truly feel the same, this company is a TOTAL SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you so much for taking the time to read this. Sincerely. Joseluis Rodriguez. read more

This was my experience with Ship Smart: They quoted me an estimate of under $1,100. I agreed and proceeded. After packaging and pickup, based on weight, the actually cost was close to $1,500. That's over a 33% difference. When my shipment finally arrived, it was within the timeframe estimated, though there were some hiccups with communicating the arrival and delivery. My items were packaged and secured professionally. However, after I unpacked everything, I found my brand new (less than 1 year old) 51" plasma TV screen cracked. Of course I did not opt for their insurance, which was moot since their insurance specifically excludes the coverage of plasma TVs. The customer support was good, but it took several rounds of back and forth to resolve my issues. I was finally contacted by the owner of the company. He offered me a partial refund that I felt was fair. It was enough to account for the discrepancy of the estimate and actual cost, as well as the damage to my TV (considering it was not insured). It's not often that the owner of a company will reach out to you, so that was nice. With any moving company you should definitely leave yourself some buffer between the estimate and actual cost, and move anything fragile yourself. Because of the customer support, and the price compared to similar companies, I would say give Ship Smart a call. ...But if at all possible, just don't move, moving is not fun! read more

I contacted Ship Smart as I had a house full of antiques, furniture and paintings to be sent to 5 locations throughout the east and mid-west. I first thought the reviews were too good to be true; then I received a recommendation from United Van Lines. From the first person that I spoke with to the people in between, to the men who picked up the merchandise to the men who delivered the merchandise, I couldn't have asked for anyone more helpful, friendly and polite. This was difficult enough for me, as I was closing up my late parents home and dispersing the many memories and merchandise. Ship Smart arranged for an exact date for pick up so that I could make my travel arrangements to be there for them. The merchandise was packed extremely well, a chandelier was put into a new, custom made crate and wrapped beautifully. The furniture arrived in perfect condition and with the exception of one item that was delivered to the wrong place, everything went well. I might add, that they are re-delivering the item to the correct place without hesitation. I have already recommended Ship Smart to a friend who has a similar situation. read more

I used Ship Smart to my move from NC to CA, and i would not recommended. I had only 7 boxes to move. They gave me a quote for all my boxes and later after picking my boxes up and packaged them gave me the actual price of almost double the amount, when i tried to get my boxes out they would charge $300 to just your boxes from the factory where they packed it. There are other companies who are cheaper, and actually for me UPS would have been cheaper or greyhound is also cheaper. read more

We had damage to our items and their insurance company was a bit difficult to deal with, but ShipSmart contacted us afterwards and offered to compensate us beyond what the insurance company did, which was very thoughtful. They have to use partner companies in various locations, and I would recommend ensuring that those other companies are also clear on your expectations in terms of crating, packing, etc. I would use them again with extra care paid to the setup process. read more

As I said before the customer service at ship smart is excellent. I received a call a few weeks ago and I was mailed a check for the repairs to my unit and an additional $300 for my troubles. I am grateful for the refund but I wish they had followed up with me sooner. When things we upsetting and when the cost was problematic. I believe most of the problem was exaggerated by the movers here in Chicago. I hope they do not use them again. I am considering us them to get a footlocker sent to me. Maybe it the price is right an it comes with out incident I can update my review again. Fingers crossed. read more

I cannot say enough great things about these freight shippers. I had some huge pieces of furniture from my parents' estate and they shipped everything from Maryland to Texas - it arrived in about a week a and half. The contract shipper from Philadelphia called and we scheduled a time with my parents' neighbor and the shipper gave me his cell phone number in the event anything had to change. The shipment arrived in two huge pallets. be aware that they are not movers so they only put the pallets in the garage. It was so well wrapped and secured it took us three hours to unpack it - trust me I am not complaining. There were three boxes full of kitchen stuff and pottery and none of it was broken. It was pricey - but I realize a lot of time and effort went into the shipment. read more

OMG, this is terrible... The movers picked up my 30 medium boxes (18X18x16) 'last Thursday and at that time the company estimated my stuff about $1,200 and it seemed reasonable. However, one of the agents called me today(monday) for final detail and she said it would cost $2,600 something as the weight is 1,800lb. How come only 30 medium boxes weigh uptp 1,800lb? Hard to believe. Comparing to the baggages for airplane, all the airplane service company only accept under 50 Lb with no extra charge. Each box that I sent is hard to exceed 50lb, let's say all my 30 boxes are 50lb each. Then it would be only 1,500lb. But, i do not think my boxes are that heavy except few boxes with books. I also sent 5 boxes through USPS and it was much cheaper comparing the rate. Also, you could check the weight in sight. Do not use this company. read more

I urge you not use ShipSmart! This company has no communication in place and they definitely over promise and/or under deliver. They picked up a Grandfather clock my dying grandmother wanted me have, way back on June 20th. I have not heard from them one single time since then. It has been 5 1/2 weeks! They promised me about a 3 week turnaround on my item. It was to be packaged, shipped and delivered in that time frame.I was not in a hurry, but it is disturbing that they cannot give me any status updates, even now almost double the time they promised. When I call I always get the runaround and people promise to call back and never do. Only 1 person out of a dozen has ever actually returned a call to me- she just said they had my clock and would likely ship it in a week and someone would call me when that was happening. That was 2 weeks ago. Of course no one has contacted me about it actually shipping. I assume it is still sitting in their warehouse, I hope so anyway. One person tells me they are so busy that they are behind, another tells me that are having trouble filling up a truck to ship my item. In the meantime, I wonder if my family heirloom is lost, damaged or simply stolen by this company. I will never use this company again. I would pay three times as much to use someone else and actually feel confident that my item, which has great sentimental value to me, would really get here at some point. This has been a very stressful and disappointing experience. Save yourself the trouble and avoid this company. read more