All the employees are courteous and represent the values of the owner - the key to successful…read morebusiness. I would suggest that they return to the two spaces they used to have - with the uptick in Amazon and especially catering to the "Return Addicts" that love to click and buy, and then return dozens per week ha ha. When Dennis started to charge for not picking up within his 'storage calculus' we thought it placed an additional burden on the associates (the bearers of bad news). I have been with them through 3 owners for more than 35 years since the old retired Navy guy started on Orange Ave. Cough up for a larger space - it's possible you are not in compliance with the overly regulated California aisle regulations as well as NFPA. Exits clearly marked, Reunion maps. And so on. A friendly reminder that you ought to keep customers safe as well as associates. I will never move, even though some tough competition has opened up, for example, on L Street Self Storage, where we have a storage space. Best wishes.

Coming back here to give an update, they found the title in the warehouse and was eventually…read moredelivered. Upsetting that I had to call a rep in store and file an investigation for my missing envelope but thankfully all is well. Just a hassle dealing with this especially with an important document. I'm iffy about going in again but glad it all worked out.

Top notch service from a top notch crew. Friendly knowledgeable staff who know their packing and…read moreshipping services! I take all my shipping, packing, printing, needs here. The sisters Debbie and Heidi go out of their way for their clients and it shows. This location is well worth many repeat visits!

Postal Annex in Otay Ranch is one of those local businesses I genuinely enjoy supporting. The…read morecustomer service is always outstanding--friendly, helpful, and professional. They go above and beyond to offer options and alternatives that often end up saving you money, which says a lot about how much they care about their customers. The shop is run by two sisters who opened it about 3-4 years ago, and I've been coming here since day one. In all that time, I've never had a single bad experience. They usually have enough staff to keep the line moving quickly, even during busier hours, which is a huge plus. They offer a wide variety of services--shipping, mailing, passport photos, fingerprinting, faxing, and more. They even carry a great selection of unique products and gifts that you won't find elsewhere. Whether you're sending a package, needing official documents processed, or just stopping by for a quick errand, this place makes it easy and pleasant. I highly recommend Postal Annex Eastlake for all your shipping, mailing, and document service needs. Local businesses like this are worth supporting!

Little but mighty! I have visited the shop many times over…read morethe years and I have always been impressed with their services. Time is money and they saved me money when they saved me from making trips to the post office and the store when I needed to ship packages, or to copy keys and they even offer notary services at a reasonable price. They are friendly and helpful. I'm so happy to have them in my neighborhood. By the way they also have greeting cards and even nice stationary!!! I am a VERY happy customer.

I have been here a few times, however that was a few years ago…read more I recently returned a couple times the last couple of days, and the service was excellent. Promptly opens the door right at 900am, ready to go, friendly and professional service, in and out quickly. Going to make them my 'go to' for shipping and postal needs. Many Thanks to the gal that helped me this morning My apologies for not recognizing your name.

Pankaj and Victor assisted my husband and I in mailing out our packages overseas. You can tell…read morePankaj has a really good relationship with his patrons and you can see that in how he knows people by name and provides speedy, accurate and professional service. The store is a bit small, but offers a wide variety of services to include a notary. There are cute little last minute gifts available all over the shop and cards, too!

The staff there are very helpful and engaging. Very fast and easy service. Gave me a receipt and…read moreexplained the package shipment process.

Needed some papers printed from my phone. The employee behind the counter was very helpful and I…read morewas able to print my documents in less than 10 minutes.

I come here for business and Carlos is a great employee here. Always very helpful and fast. This…read morelocation is easily accessible from the 805.

Great customer service and never busy when needing to take care of packages and employees are nice!read more

Had to rent a U-Haul van last minute. Was able to reserve one the night before which was awesome!…read moreAlso had the option for a dolly available which was needed. Customer service was amazing and speedy. Got the keys and was out within minutes. Easy to return as well. Price was definitely worth it considering how last minute my reservation was. $20 to rent and .99 cents per mile if you're curious. You can opt in for insurance also, we risk it for the biscuit though. There is a gas station feet away so it's easy to refuel upon return too. Overall, amazing experience. Thanks!

horrible customer service. the owners are from india and have no idea what proper customer service…read moreis. do not go here. everything is over priced.

First, they are not at all thrilled when you walk in the door. The energy was so bad but I needed…read morestamps. I asked for two books at $12 each, right? I was charged $50 for 2 books of letter stamps. I could have walked out, should have, but was there on a work break and needed the stamps. She push over 2 books of Christmas stamps. I asked for something different. Very put out that she had to go look and see it they had any other stamps. They didn't. The Postal annex only has christmas stamps. What? That was my last visit. Bad attitudes and over priced.

I've been a customer at this location for over 10 years and they Always have the best service!…read more Love this place! Everyone is always friendly and helpful!

Please don't come here for a Notary Services. They don't have a clue what they are doing. I came…read morehere to have some documents notarized. They messed them up. After I was made aware of there mistakes. I went back and they refused to make corrections without charging me.

The service when I came in the morning was just welcoming the ladies (Nhia & Vanessa) are sweet and…read morevery attentive. Fast service my New UPS Store now.. Came in for amazon returns/drop offs was in & out... We need more employees like them

I wanted to update my review from August 27, 2025. It is my experience that the staff at UPS…read moreBroadway store are friendly, professional and respectful. I actually look forward to going to this store as they always make me feel welcome and comfortable. It has been this way it is each and every time that I go into this UPS Store. I do not plan to go to another UPS Store when I can get this quality service and professional, friendly service. Thank you Iris and Vanessa! It's always nice seeing you! Thanks for doing such a great job! m~

Printing and shipped two package. The associate who assisted me were helpful and knowledgeable…read moredespite the long lines.

I have never experienced such unprofessionalism and blatant disregard for customers. The employees…read moreat this location are incredibly rude and act like helping you is a massive burden. Worse than the attitude is the sketchy handling of packages. My package was marked as 'delivered' and signed for by staff using completely different names than their own. When my wife went to pick up the package that they signed for, they suddenly 'can't find it' in the system. This isn't just bad service; it's a total lack of accountability. Avoid this location as an access point. Daniel is very unprofessional and rude!