SHN Orthodontics is "the" place to take your child if they need braces in South OC. I've taken two of my daughters here with great results. They operate with machine-like efficiency in both scheduling and in practice! The team knows their patients have school and work responsibilities. My oldest daughter is really happy with the result of her braces and it has changed her life for the better. She's got more confidence and loves to smile! Dr. Hilgers Nissen is always there and makes sure to review and talk to each patient personally. That is a nice touch and gives everyone confidence in the care they are receiving. Her team is also super friendly and professional. Overall I would definitely recommend them to anyone looking for braces! read more

SHN Orthodontics - The Dr. in action! - Orthodontists Near Me - Mission Viejo, California

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7 years, half my daughters lifetime-her braces came off today! Every step of the way the (all female!) staff have been absolutely fantastic on every level. Organized clear communication. Experiencing an office where everyone enjoys working alongside each other and work like a family is unique and we appreciated every visit. Thank you! read more

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Staff: The team here is beyond amazing. We're talking a level of care, friendliness, and genuine sweetness that you don't often find. We came in for an ortho evaluation and every single person you see greets you with a genuine happy feeling of seeing you. Paloma was the main person we worked with and she was incredible. Quality: This establishment is beautiful. It is modern, spacious, offers coffee in the waiting area, and even thank you cookies which were so delicious. Value: Subjective as it depends on what you need. Based upon others I spoke with the pricing seems in line with others. One cool thing they offer is financing with no interest but if you pay in full you get a 3% discount. Overall: This place is really impressive for sure. read more

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Unfortunately, Dr. Shannon Nissen did not address my concerns at the end of treatment, leaving an unresolved issue. She created a bite problem that I didn't have initially and is now recommending the entire treatment again for an additional $4,500, on top of the $4,000 I already paid. This has harmed me both financially and emotionally. To justify her request for more money, she claimed she warned me throughout my visits that I would have a bad bite, which wasn't true. If that were the case, why proceed with the treatment? It seems her focus was more on profit than on proper care. read more

I was referred to SHN Orthodontics by my dentist, Dr. Moradi, who I highly trust and who has been providing my dental care for many years. When my dentist and hygienist noted my teeth becoming "crowded" and would likely benefit from some orthodontic treatment, I scheduled a consultation with Dr. Nissen. I am MORE than pleased with every aspect of my care and outcome. Dr. Nissen and ALL members of the professional team are knowledgeable, personable, friendly, kind, supportive, and efficient. The overall care is excellent! During the initial consultation, Dr. Nissen and Paloma explained every aspect of the Invisalign process and estimated the treatment duration to be 12-14 months. My treatment just finished at 12 months and the results are fantastic! I highly recommend this Orthodontic practice for anyone looking to treat any dental malformations or to improve their smile. read more

My teenage daughter has been a patient of Dr. Nissen for the past 6+ years. From the initial consult to each subsequent visit, the staff is warm and caring and make you feel valued as a patient. I'm always impressed by the knowledge of the technicians, the expertise of Dr Nissen and the technology that they employ to make sure her treatments are personalized to her orthodontic needs. She's in her second phase of braces and with only a few more months to go, we are excited to see how improved her smile is. When it came time to finally work on my own teeth (I never had braces as a child) I knew exactly where to go. While my dentist explained that he was trained in Invisalign there was no doubt in my mind that Dr Nissen was who I was going to trust my smile to. I'm in my 3rd month of treatment and the visible improvement has been amazing. They are responsive to our needs and have even come in when the office is closed for emergencies ( a wire sticking out poking my daughter in the cheek, broken brackets, etc). As a fellow health care provider, I understand the demands of patient care that they face, but no matter how busy they are, they treat each patient with respect and empathy and work hard to make sure you are taken care of. I highly recommend them! read more

Please go elsewhere, these people just want your money and clearly couldn't care less about their customers. Unsure how this place has so many good reviews. I purchased a retainer in August 2024 for $325... not even 5 months later that retainer breaks and I can confidently say i have been nothing but gentle with it. I call this office to make an appointment for repair and they tell me "we cant repair it you have to buy a brand new one for another $325." I ask them how long these retainers are supposed to last and they say "like 15-20 years". Okay so mine just broke due to lousy construction... i asked if i could speak to the doctor for more information and they just say "no you cant". They offered zero solutions other than "pay us more". TAKE YOUR MONEY ELSEWHERE, DO NOT COME HERE THERES ZERO WARRANTY OR CARE FOR CLIENTELE. Now i'm out $325 for something i got 5 months of use out of. read more

Dr. Nissen and her team are simply the best! They've been treating me for nearly 2 years now guiding my braces diligently in coordination with my oral surgeon for jaw surgery. Dr. Nissen is a perfectionist and always goes the extra mile to ensure my teeth are moving exactly as they should while making sure I'm comfortable. On top of that she has a wonderful staff with a great office vibe. Lenna, Monica, Paloma, and Natalie have been so generous with me and I can't thank them enough for taking care of me through this journey. read more

We LOVE Dr. Nissen and all of her staff. We couldn't be happier with our choice for our 10 year old's ortho needs. Dr. Nissen and her staff treats us like family and my daughter feels super comfortable every time we go in. Kim is a sweetheart whenever I call in and so is the the rest of her staff. We've had a few small emergency visits and they're always able to accommodate us to pop right in. We've also recommended a few of our friends also, and they've felt the same way as we do. We love Dr. Nissen! read more

SHN Orthodontics - Orthodontists Near Me - Mission Viejo, California

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Thankful for Dr. Nissen and her amazing team. They are technically through ,thoughtful, caring and amazing quality of care. They go above and beyond for all their patients to ensue you are ready for the process. They are always on time and they never make you feel like a burden. Highly recommend this practice. Love my new braces. read more

SHN Orthodontics - Love my new braces - Orthodontists Near Me - Mission Viejo, California

Dr. Nissen and her entire staff is wonderful. She explains everything and does not rush into anything or suggest unnecessary procedures. I highly recommend Dr Nissen and her staff. You will really have a great experience. read more

We love Dr Nissen and her staff! Dr Nissen is kind, thorough, professional and has a calming voice & demeanor. Dr Nissen's team is friendly and personable . I've been taking my 2 kids to this office for many years, and we have gotten to know everyone well. The staff has watched my kids grow up through the years as we went through phases of braces. While my last kid in braces will be happy to have her braces off in a few months, we will honestly be sad to say goodbye to this awesome Orthodontic staff. read more

What can I say about Dr. Hilgers Nissen and her entire staff?! We were referred to her office by our pediatric dentist and from the moment we walked in, we were treated like family. Both of my daughters have gone through phase one with SHNO and all of us look forward to their appointments. Some of my favorite aspects of this practice: 1. Parents are always invited to sit with their child(ren) during their appointments. Great for nervous patients and for the little ones. 2. The staff is always, always, always excited to see us and remembers all the little details about our family, pets, sports, etc. You name it, they take an genuine interest in it. It's like walking into a room filled with all your favorite aunts who couldn't wait for you to show up. 3. Procedures are always explained thoroughly to parents; there are never any surprises. 4. Their prices are competitive. I have three kids, all born within three years. Back to back to back braces are expensive and I spend my money very intentionally. I have absolutely no hesitation with their prices and sing their praises every chance I get. 5. The results have been fantastic. My oldest needed a lot of corrections and the outcome was dramatic, quite honestly. My second only needed braces on the top and even her results are impressive. (My little one is still waiting for a few teeth to come in, but he's already begging to get braces, if that tells you anything!) 6. The quality of the appliances my girls have had put in have been fantastic. Nothing has ever broken or come loose. 7. They always make it right. My daughter requested a green retainer with a dog sticker and when we showed up to get her retainer fitted, it was pink. She's not a pink kind of girl. They immediately put in a new order for the right color. I tried to tell them it wasn't necessary; that she could easily live with a pink retainer since no one will see it. Dr. Hilgers Nissen wouldn't have it. She said they were ordering a green one, to keep the pink as a backup, and that was that. My daughter was very happy and if she ever loses it, I'm going to be a very happy mama. 8. They were SO super protective when the restrictions allowed them to re-open due to COVID-19. Pre-screenings, temperature checks, they met us at the door, took my daughters back for their appointments, and Dr. Hilgers Nissen came out for a post-appt consult every time, hand sanitizer, of course masks, etc. They value our health and safety as well as their own. 9. Most importantly, Dr. Hilgers Nissen has outstanding taste in baseball teams. :) GO GIANTS! In summary, you absolutely cannot go wrong by bringing your teeth to SHNO. They brighten our day every single time we visit and while I'm not looking forward to paying for another round of braces, should that be what we need, I will not hesitate do so. read more

I love this office! I can not say enough good things about the entire staff. To be honest I'm kind of sad my braces are off, I'm going to miss the office staff. As an adult I was hesitant about who I went to for my braces. After numerous consultations, I'm so glad I chose Dr Nissen. They're kind and compassionate and truly gave me an amazing smile. I wasn't sure I'd ever have nice teeth and now I do. During COVID and still now, I feel completely comfortable going into the office knowing how clean and thorough they are cleaning. They have more than enough air purifiers as well. They have even given me the first appointments on several occasions and got me out before the next patient because of my anxiety. I highly recommend them! read more

Love Shannon Hilgers office & Staff. Everyone is so friendly, typical don't have to wait long to be seen. I'm doing Invisalign with them, & they have been great making adjustments as needed & getting more aligners as needed. They have a great wand that takes pictures of your mouth & teeth, no icky goo for impressions. So nice. Would highly recommend their office! read more

No adult wants to be told they need braces but Dr. Nissen made everything so easy and I could not be more happy with my experience. The staff is so friendly and helpful. I always felt so welcome. At my consultation, Dr. Nissen walked me through the process and answered all my questions. From start to finish, I had Invisalign for 18 months. If I had to do it over again, I would 100% go back to Dr. Nissen and I recommend her to all by friends and family who are considering braces. read more

We are on our third set of braces with Dr Nissen. During this time she and her staff have taken a personal interest in each of us and made the journey quick and as painless as possible. Each case was different and she's in the business for the long haul with each patient. read more

SHN Orthodontics - Orthodontists Near Me - Mission Viejo, California

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Absolutely Amazing Orthodontist office!! The Best in OC. Thank you for everything. read more

We love dr. Nissen and her staff! She is super professional, kind and gentle. Office is easy to make appointments, changes and love the reminders! read more

Very clean. Fabulous staff! Great service! Kids love going to office! The kids teeth look great and always get compliments on how awesome their teeth look! read more

I can't say enough good things about this amazing office, doctor and staff! They make you feel at home, are so friendly with parents and children. My kids never fight a visit with Shannon Hilgers Nissen Orthodontics. We will be back for many years to come. read more

Dr. Nissen and everyone in the entire office is wonderful! There isn't enough space on Yelp for me to list everything I love about Dr. Nissen's office. Every.single.person is happy, helpful and caring. We are on our 3rd family member to receive braces and I recommend the office to everyone that I can! Thank you for everything!! :) read more

We are big fans of Dr. Nissen and her entire staff! Everyone is always so nice, upbeat and easy to be around. There is definitely a soothing energy here which is nice when you have kids who might be nervous about getting dental work done (or just an easy place to be as you are running around in your day to day life). My son is almost done with his second phase and we couldn't be happier with the results and how easy they make the process. We live and Dana Point and gladly drive to Mission Viejo as it doesn't really get better than this office and staff. In between my son's first and second phase, i decided to get Invisalign and became a patient as well. I honestly can say that there aren't too many doctor offices who run as smooth and gracefully as this orthodontic office! Can't recommend enough. read more

I am a 2nd generation patient of Dr. Hilger's office; meaning that my daughter was treated as an adolescent 13 years ago, and I returned as an adult patient. Two generations of my family being treated by two generations of Orthodontists. I didn't consider another practice when I decided to get Invisalign. Dr. Hilgers Nissen's office is the most inviting office you can imagine! At the moment you walk in, you are greeting by Kim with the kindest smile. Each staff member, including Bobbi and Lenna, take the time to get to know you and asks about your family, interests, etc. Financial plans are available and expertly handled by Janice, the office Financial Coordinator. Dr. Hilgers Nissen is both professional and compassionate. She has amazing communication skills and explains your treatment plan in an easy to understand way. I have and will continue to recommend Dr. Shannon Hilgers Nissen to anyone who is considering Orthodontics. read more

If you want a great orthodontist, great staff, your child or you to feel comfortable, and a friendly nice environment... then this is the place to go. We could not be happier with them, my daughter absolutely loves the orthodontist and her assistants. I would recommend them to anyone who needs an orthodontist in a heartbeat. This is a 100% truthful, honest review. They are absolutely amazing!! read more

Our family couldn't be more satisfied with our two girls braces. They love going to see Dr. NIssen and her staff. The team their is top notch. They are genuine and truly care about you and your family. If your looking for great dental care this is the place for your family. We feel very fortunate to have found this practice for our family. We were referred here by another local family and we have referred many of our friends. Thanks to the team their my two girls have beautiful smiles :) read more

We LOVE Dr Nissen and her staff! Bobbi is so great and patient with my kids. Kim is wonderful and always have a smile on her face ... I can *hear* her smiling when she calls for reminders! Dr Nissen is honest and so thorough -- I've been to orthodontists who try to upsell or get treatments that you don't need. Not Dr Nissen! She laid out all of our options for all 4 of my kids and was honest about what we needed and what we didn't and what she could do for them. I always feel very informed and welcomed at the office! I highly recommend this ortho! read more

I had braces as a teenager from Dr. Hilgers and I did not wear my retainer enough as an adult, so I had to get adult braces a few years ago from his daughter who now took over the practice. They both were wonderful. The staff is outstanding as well! If your kids need braces or you are an adult and want to straighten your teeth, this is the place to go. I highly recommend. Steve Concialdi read more

We love Dr. Nissen. She's knowledgeable, gentle and so kind. Everyone in the office is super nice and we've been coming here for so long( two children who needed orthodontics) that is feels like family. I've recommended them to family and friends and everyone has been very happy with their results. read more

exceptional care and service; very friendly and welcoming staff; the wait time to see the Dr. is at a minimal.

Such a fantastic office from top to bottom. I have referred lots of families here and feel comfortable doing so. Very professional, but also very kind. Awesome demeanor with the kids during the appointments and procedures. Prices are comparable to other offices, but I feel as though you get a more personal experience here and that is so important. No price gouging and up sells, which is huge. Happy to have found them! read more

The doctor and her staff are so friendly and knowledgeable. If your looking for a great orthodontist this is the best place for braces. Thank you for taking great care of my daughter. I'm so happy I picked this doctor to take care of my child. read more

When it came time to put my first child in braces, I went to 5 consultations in the area and I ended up choosing Dr. Nissen. She was kind and knowledgeable, the office was clean and updated (with fresh cookies), the staff was friendly and helpful and she was able to work with me on my budget. She took great care of my son and his teeth turned out beautiful! Of course when it came time for my next child, it was a no brainer. We've been very happy with the work, price and service! read more

I want to thank Dr. Hilgers Nissen and staff for taking such great care of my 3 kids. I would highly recommend this office. Dr. Nissen is very informative and takes her time with each of her patients and her staff always makes sure you are comfortable and well taken care of. Thank you to all of you. read more

Dr. Nissen and her amazing staff have been wonderful to my family. Both my daughters and my husband have had their orthodontic work done here. Everything about the process is easy, clear and efficient. My youngest daughter is finishing up the final phase of her orthodontic treatment and we will miss our visits to this office once she's done. We always started out with an initial consult where Dr. Nissen developed a treatment plan and Janice explained the payment options. I felt that Dr. Nissen created a well thought out plan that took my families complex, and very different, orthodontic issues into account. She always made sure we felt comfortable with her treatment plan and took the time to explain why she was recommending a specific plan. While Dr. Nissen is critical to the success of this office, her staff is what makes the experience outstanding. Kim is fantastic at getting us in for all our appointments and unexpected repairs at convenient times around our complex schedules. Lenna and Bobbi always make us feel like family by getting to know us and how we are doing. Pretty sure they know us better than some of our own family members do! I can't recommend this office enough! We have been treated with respect, kindness and caring at every appointment. read more

Best doctor, best staff. My son's teeth look perfect. They are always nice, ready and with the best attitude. The doctor told us a time frame for his treatment and it was accurate. I highly recommend Dr. Nissen and her staff read more

What a wonderful experience it is, every time we visit this office! Everyone there- Kim, Lenna, Bobbi, Janice, and Dr. Nissen- is knowledgeable, gracious, professional, and kind. I'm so glad we chose Shannon Hilgers Nissen Orthodontics for my son's orthodontic care. read more

This is such a great office. They were always so kinda and accommodating with my son's care. I am very happy with his results! Thank you!

We called Dr. Nissen's office with an orthodontic emergency as a new patient and Dr. Nissen got us in right away. Her staff and office were very friendly and welcoming. Dr. Nissan is the absolute best, she was so helpful, professional, and kind. She helped us beyond what we even could have imagined. Thank you Dr. Nissen so much from the bottom of our hearts for being so so so helpful and kind to us during such a stressful emergency. Highly recommend Dr. Nissen to anyone looking for an absolutely wonderful Orthodontist. read more

We love Dr. Nissen and her team! I interviewed a few ortho's before choosing Dr. Nissen for my son's orthodontics. What I liked about Dr. Shannon was her ability to communicate the plan clearly, her professionalism and her warmth. I was always clear about her approach and "next steps" after every apt. She's a mom so he's got that right mix of silly & focus that's perfect for kids, and shifts perfectly when talking to parents. She has a fun, well-designed waiting room equipped with cookies, coffee and teas! My son was 8 when he started phase 1 and he just completed phase 2.... Done! His teeth look great! He's happy and so am I. I was laid off for 1-year and they sent me a card and gift... I'll never forget that. Dr. Shannon's billing department was perfect in their approach and options. Over the two phases, we had to "emergency" apts for broken brackets, wires and lost retainers and EVERY-TIME they got us in timely and worked around school schedules/sports. There's never been a wait, you won't spend much time in the waiting room... they get you in and out without rushing.... Perfect! Kimberly, Bobby and (I love her but forgot her name!) are excellent! They know you personally and apts are FUN! I HIGHLY RECOMMEND Dr. Nissen for your child's orthodontic needs! read more