Staff and Stephen were very helpful, Answered my questions and helped me out Pressure test and refill my shocks to there Correct Nitrogen pressure. They were straight Forward on rebuild lead times with my particular Dobinsons suspension. Will definitely come back. read more

Shocks Surplus - Dobinsons suspension nitrogen refill - Auto Parts & Supplies Near Me - Baldwin Park, California

This review is just based on Shipping and Customer Service. I will review the product later and am hopeful they are as good as previous reviews say. However, Shock Surplus "lost" my order for a week. Never received shipping so I called. I worked with Daisy. Now I can understand a warehouse missing something. And it sounded real nice, "Oh I'm so sorry, let me find that and overnight it to you for your inconvenience". Well that didn't happen either. It has now been 2 weeks since I ordered the product. I ordered it that far in advance so I would have them and be ready before the day I planned to work on the truck. Well now Fed Ex says they won't be here til tomorrow "sometime" and I had to make multiple phone calls just to talk to them to possibly change the delivery address to the shop so I wouldn't have to make multiple trips. Well no go on that one too. Also my biggest complaint is that after every call I would hear, "I will call you right back" or "check your email, and I'll get right back to you" for roughly 3 days. Nothing ever got resolved and I did not ever receive a call back from them. Needless to say very disappointed in shipping and customer service. Hopefully the product makes up for the inconvenience. Bottom line where the order says ships and arrived in 3-5 days, don't hold your breath. read more

Friggen love this place, had two fantastic transactions with Jeff, couldn't recommend a better place to get your shocks and service. Can't wait to come back to once I can afford to finish the build. read more

I needed parts to replace front struts and resr shocks for my 2016 Honda CRV. I was lookikg specifically for KYB-G front struts and rear shocks. I end up ordering the kYB strut assembly kit, which was not included with the suspension replacement i ordered. The struts and shocks were $599, the strut kit each were $35.99 Everything was shipped from California to my house in 4 days via UPS ground total $$735 including tax. Smooth transaction pretty quick. I have 30 days to get a full refund. I had the suspension installed yesterday by my local mechanic. No issues, straight forward, maybe i could have gotten the kitfor a few dollars less from another vendor but other sites did not have items in stock. Sometimes you oay a bit more, just because you need to make the repair quicker plus less down time. I realized the rear shocks could havr been upgraded to come with new springs but i didnt think i needed, my car has 88k miles and had original struts and shocks from factory, i need my car for work. Cant afford to be out of car due ti long commute. My only issue was the shipping, items were shipped and it took 5 days to get to NYC. Maybe the holiday had slmeto do with it. read more

Shocks Surplus - Kit order for my honda crv - Auto Parts & Supplies Near Me - Baldwin Park, California

DO NOT BUY SUSPENSIONS FROM SHOCKS SURPLUS!!! I ordered a basic ICON Stage 2 suspension on June 1st and was assured I would receive it within 7-10 days. After receiving a couple of emails about my items being shipped after contacting them 11 days after my order, I soon discovered some of my items had been shipped to someone else in a different State. After more phone calls and emails and promises to refund my money, I am still waiting on my refund a month later. Oh by the way, after they "cancelled" my order, I received 1 item that was part of my original order 4 weeks after the order was placed and a week after my order was "cancelled." This has been a disappointment and I'm still having to deal with getting my money back. read more

I bought a set of Bilstein B6 shocks for my BMW340. They raised the car about 20mm. I was not told about this by the salesperson. They refused to take the shocks back and recommended another shock, the B8 which I know lowers the front a lot and dosen't change the rear. Only buy from them if you know exactly what you need and don't ask for advice. read more

Ordered some bilstein shocks from them And about 3 months after they were installed oke started leaking and man their customer service is terrible. The guy replied to my email weeks later and once I replied I never heard back to this day months later. Just disappointed, I'm sure youd have better luck buying from someone else. read more

Terrible communication! First order placed we got an email it was back ordered, that day came and went and no update. We had to call multiple times everyday and kept getting different answers and excuses. Cancelled the order and days went by without getting our money back. We called again and the person said the cancellation was processed but not the refund. Absolutely horrible experience! Will never order through them again read more

Second time ordering from shock surplus, first time they only sent me half the order and didn't send the second half of the order 3 months later. Decided to try them again for my new truck, they sent me 1 front shock, 2 rears, and missing hardware for everything. Boxes were received by me, opened and damaged. Just a heads up for anybody interested on their process. read more

Shocks Surplus - Opened box, missing parts, damaged as well. - Auto Parts & Supplies Near Me - Baldwin Park, California

They're in no rush to ship your order I placed a $5,000 order only for the order not to ship by the date it was supposed to. When I called to check on the status you need to fight through an AI to get to a person that can " help". After getting ahold of Joe i was informed my order was not in stock but I would be in line for when the shocks become available in a few months. I canceled the order and ordered the only set that was comparable in performance yet $3000 more in price. So now my ordered was over $8000 and I was told the order would go out the next morning next day air. After a week of phone calls the shocks still haven't shipped. read more

Really frustrated with what should have been a simple transaction. They only sell one thing and it's in their name... I ordered for my older truck off the website recommendations and the shocks were wrong. After being asked for pictures and measurements, they had their specialists send me the correct replacements. The new versions worked in the front, but not in the rear. After months of back and forth with the support and their AI answered phone system, the company has now just ghosted me and I am stuck with rear shocks that don't fit my truck and out $200. I would suggest taking your business elsewhere. read more

Ordered a kit for my 2012 4Runner suspension that failed for inspection. Over the period of a month I did not receive any correspondence. I emailed twice asking for an update or when I could expect the items, nothing. Finally called and got a message I would be called/texted back with an update. Nothing. Called and asked for them to cancel my order, which finally I got someone to talk to, and sounded like my order hadn't even been started on as they were happy to cancel. Over a month waiting for correspondence, who knows how long it would've actually taken to ship! Definitely recommend calling and not placing order online as it seems they don't carry many items in stock. Can't speak to the quality of their products, but I would not recommend if you need for a job quickly! read more

Terrible company. I ordered a set of Bilstein Shocks, totalling 2300. They just sent one. They sent another 3wks later, which was the incorrect item. I returned it, and after much waiting. Decided on a refund. They never refunded my money. This was mid March, and as of today, its the end of April. I call and they are friendly. But no resolution. Bad experience, never again. read more

These guys serviced some shocks for a customer truck (2013 Raptor), they came out looking lovely and feeling lovelier! Upon installation I made a bit of a silly mistake and ended up needing another bump stop, and they very kindly dug around their shop and let me come grab a lightly used one free of charge. I would HIGHLY recommend using them for your shock and strut jobs, if applicable for your needs. read more

glad i have these guys as my local shock service shop. jeff has been a great help. had my kings rebuilt here and topped off with nitrogen. read more

Shocks Surplus - Auto Parts & Supplies Near Me - Baldwin Park, California

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I was told part number AK7110SB06 was in stock and approved for exchange. A representative walked me through the process and I was charged a $20 reshipment fee to complete the exchange. I then waited five days for a return label and had to call myself before it was finally sent. I returned the original shock expecting the agreed-upon exchange. Instead of notifying me that the replacement shock was discontinued or unavailable, the company refunded the order back to my original payment method without consulting me first. The refund was sent to a Buy Now Pay Later service, which resulted in additional fees. I lost my original down payment, paid return shipping, paid the reshipment fee, and was left without the shock I needed for an event I had already invested significant money into. At no point was I given the option to choose an alternative product before the refund was processed. This experience cost me time, money, and the ability to attend a scheduled event. I cannot recommend ordering discontinued or limited-availability items from this company without verifying physical inventory first. read more

It's true that their customer service is lacking. If you receive an incomplete order, damaged order, or received an incorrect part, you are out of luck. My order was incomplete and they sent an incompatible part. These guys don't answer the phone nor respond to emails (sent email to Jeff and Kristie and no response). If you're in a market for shocks, take your business elsewhere. read more

Honest and prices are great. Nick offered great advice and I was completely happy with my purchase. Awesome go to for your truck and off road needs. read more

Ordered a set of Eibach shocks for my 24 F150. They sent me 3 in one shipment and one separately. It took a couple weeks to get everything. One of the front struts ended up missing hardware which put me in a bind having my truck apart and now not being able to install. After checking things out further I noticed the box had been opened previously and the hardware bag was different. I tried to contact shock surplus and no response and no help. Had to get the part directly from Eibach instead. I will never buy another thing from Shock Surplus. read more

I paid $905.00 for 0-2" Eibach Front Coil over shocks for my 2024 4Runner because I did not like the stock nosedive my stock 2024 4Runner came with. I paid $400.00 to have them installed and kept saying WHY after 8400 miles have they not settled yet! Well, a shop recommended I look up the parts # sent to me in the box. Sure enough Shock Surplus send me the WRONG SHOCKS 2-4"! I called yesterday and spoke with Hector who said to measure something, I said nope, I have the proof in front of me that what I ordered is NOT what I received. Today is Wednesday 6-25-2025. If I don't hear back from the manager Jeff by tomorrow about a full refund. I will be in Small Claims Court Friday because this should not happen! DO NOT shop from Shock Surplus. They send the wrong parts and then avoid you instead of resolving the matter. read more

I ordered shocks from Shock Surplus and I was very happy with the service I received on my order along with the fast delivery of my order. While installing the KYB shocks on the front of my GMC truck, I noticed the bottom mount on the shock was too wide for the mount on the lower control arm. I called Shock Surplus and talked to Daisy and was able to return my shocks and get Bilstein 5100 series in the place of the KYB shocks. The response and service was great. The staff is very friendly and courteous. I would buy from them again. read more

Deceitful sales practices. After giving Shock Surplus all the information on my truck, they recommended a Fox 2.5 HTO shock. The salesman stated: "These shocks are built with a larger 2.5-inch body for improved heat dissipation and damping control, making them ideal for extended off-road use or heavy-duty applications like towing, hauling, or overlapping." However as soon as I installed the shock, I realized that they recommended the wrong length of shock for my application. The sales rep wanted me to spend an additional $500 on new jounce bumpers that would have limited my travel to about 2". That defeats the purpose of lifting my truck. When I asked for a refund, I was told that they could not be returned because I installed them. Somebody explain to me how would have known they were not the right size without installing them? Extremely frustrated with having my new truck sit in the driveway for 3 weeks and being told that I spent $1,500 on shocks that were worthless to me I reached out to the CEO, Sean Reyes, then Chief of Operations, Ryan Hickey and finally Jeff Lazo, Customer Support Manager. None of the three would respond to me. read more

Want poor customer service? Then shop here and waste tons of your time. Save yourself the headache and deal with the professionals at 4 Wheel Parts! Check the Better Business Bureau reviews as well. Most of the complaints are about their poor customer service, exactly what I received. "Real professionals" work there, they know how to ignore your calls, emails, and chats. read more

I ordered 2 set of shocks that was listed on their site that was marked for $1 they processed it, shipped it by ups then they changed the address to ship it back to them 2 days before I was to get them, the day it was delivered to Pennsylvania and I live in Missouri I called the rude customer service they was glitch in their system so they stop the shipment and refuse to honor the price but would sell them to me at the correct cost.The way I see it not my fault they had a glitch they should proof read stuff before they post it for sale.I will not buy anything form this joke of a company and nothing but bad publicity for them and that will be a lot for the business I am in read more

Super fast shipping. Only issue is multiple deliveries without prior notification. If you have a project to do call and make sure ALL of your order will arrive together. read more

They took over two months to send out all my items that were ordered and they kept giving me the run around. They had very poor customer service and were not very helpful in providing updates on product information.they even sent an email say if I wanted it sooner it would be set in parts and I would have to figure out how to put it together myself. I will never order from this company again and I hope others do not make this mistake. read more

I bought 4 new shocks and a steering stabilizer for my F-250, and worked with customer service to ensure the correct parts were ordered. They were extremely helpful, and got the parts shipped out to me QUICK! I'd highly recommend Shocks Surplus! read more