the annie is amazing, she was so helpful and she is beautiful such nice korean personread more

If I could rate 0, I would. Leading up to the purchase, everybody was nice. Once I sent over my…read morepayment, it is like a light switched. The day after I received my car the front plate fell off and was lost. I park in a garage and I work on a military base so it was not stolen. But that is what the dealership is claiming. I called around 8 times and was always told that I will be called right back, never happened! Until today 5 days later, John Monteiro, a sales manager called me back. He was so hostile and rude and refused to make this right. I could hardly get a word in he was a nightmare to talk to until he hung up on me. It is obvious that the front plate was not properly secured as it fell off, I just want Copeland of Brockton to make this right. I was even pulled over on Thursday of last week by a State trooper and given a warning for not having a front plate. This is not fair and all I want is for Copeland to make this right. I spent over $20,000, this is a small ask.

Colson Pierre at McGovern was excellent. Highly recommend looking for him. Very nice guy. Made the…read moreexperience so much better.

I'm giving the dealership two stars because they sold me a vehicle that had clear Carfax, but it…read morehad been in a collision. Since owning the vehicle I had been to the shop three times and warranty would not cover because a body shop covered up previous problems. The dealership did nothing to make it right. Doug was great in sales and I highly recommend him. Michael in finance also was great with communication during the cancellation of my warranty. I will say Douvante in sales was the least professional to deal with but I should have escalated the situation past him because he seemed a little clueless. I will not be going back to this dealership for anything but just want to give a warning to others when purchasing pre owned!

Just had my vehicle serviced for an oils change. Laura Spinola is the best service advisor, she's…read moresuperb with her communication and does excellent job explaining any issues that may arise and telling you what needs to be done immediately vs what can be done later. The service is always top notch under her

I had a fantastic experience at the Chrysler Jeep Ram dealership thanks to Laura in the service…read moredepartment. I came in for an oil change and routine service, and she made the entire process smooth, easy, and stress-free. Laura was professional, friendly, and extremely helpful from start to finish. She clearly explained what services were needed, kept me informed throughout the process, and made sure everything was handled efficiently. There was no pressure or upselling--just honest communication and great customer care.-Allen Jr

My car has been maintained and repaired by a major car dealer in recent years. This time the car…read morecannot be started, and it displays SERVICE ENGINE SOON. I contacted the car dealer twice and asked them to come to rescue or propose a solution. But there was no response at all. In desperation, I had to find a repair shop nearby for help. After arriving at this repair shop, the owner immediately came to my house to detect the fault. The next day a technician came to replace the sensor that affected the startup. Everything was OK! No need to trailer, no need to say more. They consider the convenience of their customers, provide honest services, and charge very reasonable fees. It can be called a first-class auto repair shop.

Came in for an inspection sticker. They were fast and super nice. Since I had such a bad experience…read moreat a different place last year for my inspection sticker, their speed and kindness really stood out.

We purchased a 2003 Chevy SSR last week. Derek, the owner and Eric, the GM were friendly,…read moreknowledgeable and proactive. They truly care about their customers. Trustworthy and professional. We took the car in for inspection and found that the compressor and condenser for the A/C failed. Emailed Eric immediately. He got back to us right away, told my husband they would order the compressor/condenser and replace it. Parts should be in next week. How many dealerships, wholesalers, would stand behind their reputation? This is the only one we know of. Would absolutely go back and purchase another vehicle. Highly recommend. Thank you Derek and Eric for being honest and not the typical "car salesman" mentality. Great customer service!!! Trustworthy, no hassle.

Just bought a 2013 Mazda3. Very good experience. Price was fair. Price for my trade was fair and…read moregot a good rate on the financing. Derek and Lisa were great to work with. Friendly, professional and efficient. This place has a great reputation locally and I found that reputation to be well deserved. Highly recommend.

They did not pay for the thing on my grandfather's car they paid half when they should have paid…read morethe hole thing an for that it leaves a bad taste in my mouth that they don't care about there customers an then they gave him a hard time about it an screwed him on his trade an made 3 times the amount on it so I would think twice an yes my grandfather is happy with the car but not how they made him feel about paying for something they knew about to start with

They were great! We love the car! Will definitely go back when we are ready for the next.read more

my husband I want to say thank you to Daniel Vilmont in service for all your help in making sure we…read morewere treated excellent and making or visit a wonderful experience.

Had a delay with my service but the manager addressed my concerns and handled it very…read moreprofessionally. I very much appreciate the accountability. Things don't always go as planned but I left a a very satisfied customer.

I recently purchased a used car from Bourne's Auto Center and had a really good experience. I'm not…read moreused to buying used cars and had a lot of anxiety about it, along with many questions. Kim Bailey was really friendly and patient in handling my questions and helping to facilitate the process. Everything felt transparent and I never felt any pressure from Bourne's Auto Center. There was a paperwork mistake (by our insurance company) and Bourne's was super understanding. It also turned out that there was a minor issue with the car tire after purchase impacting inspection and Bourne's took care of it through reimbursement since we live so far away. All along the way, Kim was very communicative and responsive. Sales was excellent -- highly recommend!

DO NOT BUY A CAR HERE. Scam you with faulty engines and un guaranteed warranties. Had to put over…read more$10,000 in repairs in a little over a year after buying a car with 16k miles on it. Also sold me a car with broken electronic. They use sneaky language in negotiations and customer service is awful. Don't want someone to go through that some people don't have the money to spend that type of money on such a new car and pay their payment. Usually don't bash people or businesses online not into that but awful experience don't recommend to anyone. And the comment below: its the correct place I am from Massachuetts lol. Spoken to prob everyone about my issues with the car in the short time I have had, don't buy a car here... espically and luxury one