1. Shoe City

1. Shoe City

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Costa Mesa, CA

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At a loss for words, my pregnant wife tried to return a pair of Vans that did not fit. She just wanted a larger size or store credit for some shoes that would actually fit her. Store manager Juan told her he could not resell the shoes on account that they have been worn. She literally can't wear them because they do not fit her. Spoke with the Juan myself and asked to be shown where in fact they were dirty because these shoes have zero signs of wear. Asked for his regional manager because my pregnant wife was upset at this point. He wouldn't not give me the number. Did a little digging and found the number myself. Spoke with the regional manager and without seeing the shoes sided with the store manager, told me there was nothing that could be done, and hung up on me. I'm one of those customers who never complains, but not this time. Attached are said photos of the shoes.

All I hear is crickets.

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12 years ago

i love shoe city but sometimes the parking is a nightmare because of a yoga place next door. i will keep going to the shoe city by my house.

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Red Balloon

Red Balloon

3.9
(38 reviews)
3.8 mi
$$$

This store always provides what I need and the clothes are amazing quality. I have been shopping…read morethere for myself and my grandchildren for so long and I absolutely love how kind the service is. The people working there are always so kind and are always willing to help and interact with you. For the quality of the clothes and how beautiful they are, the price they are given is very reasonable. I can always count on the Red Balloon when it comes to the value of the clothes, the amazing service, and how much they have to offer. I completely recommend this store to anyone looking for adorable clothes that come at a good price.

Be warned, you will be judged, given side eye looks, and be treated rudely if you are not their…read moretypical clientele. Only one person "greeted" us - if then, this greeting was one of judgement. We were well aware of the dynamics within Newport Beach where non-white people will be treated differently. I was prepared and knew the demographic makeup. So, if you are not white and thin, please spend your money elsewhere. There are lot more small/women owned boutiques that will appreciate your hard earned money. Maybe other boutiques will have a larger selection of clothes, brands, and sizes. Not worth the visit. I'm embarrassed to have made it a point to come here while on a mini day trip to Newport Beach. Again, POC do not come here! They think we don't have money to buy their items and will keep a watchful eye on you while other shoppers get better experiences and treatment.

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Red Balloon
Red Balloon
Red Balloon

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The RealReal - Newport Beach

The RealReal - Newport Beach

2.3
(139 reviews)
4.3 mi
$$$$

Outstanding experience with Devesh, who assisted me with fine jewelry authentication. As this was…read moremy first time going through the process, I could not have asked for a better expert. Devesh is incredibly knowledgeable and took the time to thoroughly explain every step, ensuring I fully understood the authentication process. He also made an effort to learn about my expectations and goals, which made the experience feel personalized and thoughtful. His attention to detail, transparency, and genuine passion for both his craft and The RealReal were evident throughout the appointment. He carefully examined every aspect of the item and educated me on the many fine details that I would never have noticed on my own. His expertise, enthusiasm, and willingness to share his knowledge were truly impressive. What stood out most was his commitment to doing things the right way while maintaining a warm, approachable demeanor. His sense of humor, professionalism, and genuine care made the entire visit enjoyable, memorable, and far beyond my expectations. I highly recommend Devesh and the team at this store. The value they provide extends well beyond the monetary aspect--they truly care about their clients and strive to deliver an exceptional experience. I look forward to visiting this store again in the future.

I wrote and got ur bot. I wrote you are thieves with how you sell the clothing. Bogus sizing, no…read moreone to help. Basically you SUCK. I know this is a bait and switch. This review is for the corporate website, which clearly they do want reviews. As a selling site I would advise ANYONE, do not trust it.

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Nice place
Nice place
The RealReal - Newport Beach
The RealReal - Newport Beach

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Shoe City - shoes - Updated July 2026

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