Location is terrible. Super busy and ugly streets…read more Plenty of parking and service is great and will go above and beyond to make sure you are happy with what you are buying and even come with warranty. Selection is decent, you're bound to find something just for you. Value I feel could be better just a bit.

Just left here less than 5 minutes ago and Vanessa and Gary were so nice. Very helpful and gave…read moregreat recommendations. 10/10 for customer service. Thank you guys so much. My husband loves his new work boots.

I wasn't really planning to write a review but I want to give credit to where credit is due. I was…read moresatisfied with the service that I got. The staff at Finishline are pretty helpful, patient, chill, and even help you when it's closing time. I've been to two other shoe stores, and Finishline earned my business. *Good exchange policy. I exchanged my shoes twice (made like 4 visits) cause I'm very picky but FL understood and gave me all the time in the world. Thanks again for putting up with me lol. God will bless the employees who really care about customers.

I called customer service and they told me they have no price match (Even Foot locker has price…read morematch. I got the WSS flyer and, If I bought the shoes at WSS I would have saved $20! I will always check WSS from now on. No price match bad company.

I went to exchange an item I bought online for smaller size. Of course I found something and bought…read moreit. I'm adidas member so used points get 20% off my item.

Over the last two and a half months, I have made approximately nine purchases through the Adidas…read morewebsite using both home delivery and the Click & Collect service. During that time, I successfully picked up orders from the Adidas Los Cerritos store on four separate occasions without any issues. My experience has always been simple: I enter the store, wait in line, provide my order information, and an associate retrieves my purchase from the sales floor or back stock. Unfortunately, my most recent visit was completely different. When I arrived to pick up my prepaid order, I was assisted by an associate named Angel, who has a "Trinidad" tattoo on his neck. From the beginning, his attitude was dismissive and confrontational. After I provided my order number, he told me he could not release my order, even though the exact item was visibly available on both the sales floor and in the back stock. I calmly explained that I had successfully used Click & Collect at this location several times before, but he repeatedly interrupted me and insisted he could not provide the item. My only goal was to pick up merchandise I had already purchased the night before. Angel eventually checked on the order but returned saying it was not ready for pickup. I explained that I had already paid for the item and it made no sense to purchase it again. Another associate, Michelle, then stepped in and handled the situation professionally. She took my name, phone number, and order number and said she would investigate the status of my order. Unfortunately, Angel's behavior escalated. He became verbally aggressive, using profanity and making comments such as "shut the f*** up" and "I swear I'm going to s*ck you." He then called for store security, despite the fact that I had remained calm and respectful throughout the interaction. Several customers waiting in line witnessed the incident, making the experience even more embarrassing. I informed Michelle that I wanted to file a complaint against Angel. She apologized and said she would speak with the store manager, a gentleman with blonde hair who wears glasses. I explained the situation to him, and he stated that the Adidas website was providing incorrect Click & Collect information. However, that explanation contradicted my previous successful pickups at the same location. I questioned the purpose of offering same-day Click & Collect if customers cannot receive items that are physically in stock. I had specifically purchased the merchandise to wear to the Colombia vs. Portugal match on Saturday, but I was told I would have to wait another five or six days to receive it. The manager suggested I buy the item again in-store and cancel my online order, but that was not possible because the cancellation window had already expired. Until this incident, I had always enjoyed shopping at the Adidas Los Cerritos location and had never experienced any problems. While I would consider returning in the future, Angel's behavior was unacceptable and reflected poorly on the store. I hope Adidas reviews this incident and provides additional customer service training so that other customers are treated with the professionalism and respect they deserve.

I got 2 pairs of shoes and have been meaning to write my review. Staff here is really helpful. Guy…read morebrought out my size and I bought 2 pairs of shoes for 2 different purposes. I hope I can come back soon. They're really helpful and I don't get hassled a lot so I get to take my time and shop and decide. I'm hoping to come back again soon even though the drive is a bit traffic. The shopping plaza here is really low key chill and I enjoy the experience here because of the excellent customer service. I am thinking to either come back for second pairs or buy the other color and style but it's still not on sale so I want to check back again soon.

Staff at this location is horrible…read more Never acknowledge you or welcome you into the store. Avoid this location. Will not be spending my money here.

A woman there when I went in the morning was so rude. She was wearing her hair up and was short and…read morewas an absolute asshole. I just needed help and she had a lot of attitude and threw in rude remarks.

This review is for Katherine. She was very helpful in finding all the sizes I needed, and even made…read moresure to know when the sale ends and asked to verify the end date of the sale. I loved coming here. I highly recommend asking for her when you need help she was able to locate items and even order them online if I could not have them in the store Ready, she was very knowledgeable and friendly. I would like to praise her for her hard work and my experience was so wonderful. I will be back soon at this location, only because of Katherine.

This place not only has bad selections they have horrible service. went there with my 79 year old…read moremother who was just standing by the entrance while I looked for shoes. All the attendants were standing at the counter. None offered my mom a seat. Or asked her or I if we needed help. When I waved one over to ask if they had a specific shoe in another color they just said "oh what ever is there is what we have". Not even checking to see if another store carried it. And are I asked for they had a chair my mom (who can't walk all that well) they said, "oh the seats are on the other side of the store. There was also another older couple/group that was being ignored too. A woman with a walker and her friend and an older man with his wife... Just... horrible experience. I'm not asking for a cocktail and massage, just you know concern and help...

Upon reading some of the reviews, seems a lot has changed for the better here. I have been coming…read moreto this sketches over the past few years and while it has been a hit and miss at times to find the shoes i like, today was uniquely different. Not only did I find some great shoes I was treated to the care and compassion people are capable of. Valerie and Jonathan not only assisted my girlfriend and me with great customer service but was also able to help a customer who did not have the means to purchase shoes to replace their tattered ones. I believed it was going to be just be another dismissal or security involvement when the individual came in, but that did not occur. Both Valerie and Jonathan treated this man with dignity and listened to his situation. They then treated this man with kindness to help him afford his shoes. These two are incredibly high value not only in customer service but also in the the kindness humanity needs. I am very grateful that I stopped in today and it is employees like these that I am more than happy spending money at the places they work at to support. Whoever hired these two just gained a fan and I will be recommending this place to friends and family.

I order my boots online and selected to pick up from the store. I tried on the boots before I left…read morethe store unfortunately it did not fit as the boot was too tight. The manager Maxli was so helpful as she assisted me with exchanging my boots for another size . I had to come back just a few days later to pick my right size of boots. Overall I had great service . These boots are beautiful, perfect fit and good for the value I paid for.

No one was greeting at the door no associates in sight to help with sizing the store was a complete…read moremess. Literally looked like no one was working but the one cashier. It sucks the store has potential but no one putting in the effort.

Customer Service is the essential element! My first visit…read moreever to a Hibbett store was on June 9 in La Habra. I received the standard greeting but otherwise was ''left alone". I walked around but didn't make a purchase. On Saturday June 13, I visited the Downey store (because it was next to Five Below) and what a difference in the CUSTOMER SERVICE!! The store manager Ari (sp) was just what you are looking for in a shopping experience. He was knowledgeable, informed me about 'shoe of the week' and other details about Hibbett that will encourage me to shop there again. I'm partial to Downey because of Ari, he's the gold standard! Every store needs his level of service. I made my purchases at Downey location because customer service is key!!

Enjoy making purchases through Hibbett. I've recently noticed a Hibbett opened close to my place…read morelike literally 5 minutes away from where I stay at. 15 minute walk. Will usually walk with my niece to the park and we will walk all the way down to 5 below, then turn in front of the shops, which lead us to Hibbett. Will go inside just to see what shoes they have. Have purchased quite a few pairs of shoes online, have had to return a pair or two at the store. The customer service is great at this place. They greet you as soon as you enter the shop. Sometimes I can't hear them so won't say anything back to them so hopefully they won't take it the wrong way. The value is just like any other shoe retail store, haven't had the time to show up in the morning to a shoe drop. But with the big drops they're usually sold out. I do hope they don't let customers grab more than one pair or give resellers chances at buying a shoe before hand. Really glad there's a Hibbett close to my place, can't wait to stop by a Saturday morning for a sneaker drop.