This is my second shoe repair through Hugo, I brought in an older pair of HUGO BOSS snake skin…read moreleather shoes. They were in rough shape( my own fault, should have brought them in sooner) Hugo was extremely excited when he saw my Italian made, dark brown , leather shoes. The heels were very worn out and beginning to almost crumble . The outer leather was beginning to separate from the sole on one shoe. Hugo said he would order in a leather patch for this part of the project. I brought the shoes in on June 19,2023 - they were ready yesterday, June 29. Total cost with tax $68.25. The shoes have been fully restored to their original condition. Hugo can seem a little rough in his manner ( he's not 21 years old!) but he sure appreciates the chance to work on quality shoes . The shop is in an older building ,looks like a typical shoe repair shop , with the smells of leather and shoe polish greeting you as you enter. Pictures of Columbia adorn the walls.

I took a boot in to stretch and was really pleased with the result. I'm happy to have found this…read morelittle cobbler store close by on Kingsway. Good price and pleasant service.

Oh my goodness !!! I brought in my old cowboy boots , my daughter wanted repaired. They went above…read moreand beyond ! The boots look like new ! I went because they have done quality work for me before ! I wasn't disappointed !!!!

I've been meaning to buy Blundstones for a while now and chanced upon this store a while back while…read moreexploring Metrotown. They are tucked away near where Sears used to be. I finally gave in to my decision to buy Blundstones and came back to thisbl store. I was greeted warmly and any questions I had about the boots I wanted were answered thoughtfully. They also gave a free maintenance card for waterproofing, etc. of my boots. I will be back to have the soles of my Sorel boots fixed. Great service. Very friendly and helpful owner. Pay in debit if you can.

Lydia does a great job on all my clothing alterations. I have been going to Sky Shoes for a very…read morelong time and have always been pleased with the quality of the work done. Liz D.

Got an extra hole punched in my belt. The lady who helped me was quick and efficient and really…read moresweet. They also carry some really nice backpacks and accessories so look around when you're in there.

I've had my beloved SWIMS rain boots for over 10 years. So when the sole of the right one starting…read moresplitting away from the body, my first reaction was a panic. Not only are SWIIMS products not easy to find, they don't have a similar style to the pair I have anymore. Then I vaguely remembered this small shoe repair place in the underpass connecting Pacific Centre to what is now Holt Renfrew when I last saw it over 10 years ago when I worked downtown. I took my shoe there. I was told it would be ready the next day but there would be no guarantee that the gluing would work. It was indeed ready the next day. I waited a week before I started wearing them again just in case. Well, I have worn it three times walking close to 15km and it is still intact!

Whether you need to fix the the cap on the bottom of your favorite pair of heels or if you need a…read morenew pair of shoes professionally stretched, you can bring them to this little shop in Pacific Centre. They are quick and reliable. I usually pick up my shoes the next day.

I entrusted this shop with a brand-new $458 pair of handmade boots, and not only were they…read morepermanently damaged -- the way I was treated was shocking and deeply upsetting. Before bringing my boots in, I called ahead and asked specifically whether the heel could be shortened and whether a broken zipper could be repaired. The owner told me yes with confidence and expressed no hesitation. These boots were handmade, brand new, and cost US $458 (Bird of Flight Shoes - Ojai boot). Had there been any uncertainty, I would never have brought them in. When I picked them up and wore them for the first time, it was immediately obvious that one heel was significantly shorter than the other, causing discomfort and hip pain. When I returned to the shop, I was extremely calm, kind, and gracious, despite receiving no apology. I accepted that mistakes can happen and trusted that the issue would be corrected. However, after the second pickup, the situation deteriorated significantly. Not only were the boots even more uneven than before, but I also noticed significant scuffing consistent with handling during repair. When I raised this, I was told the scuffing was from me wearing them, which is not accurate -- I have photos taken immediately before drop-off that show no such damage. What was most disturbing was how the owner's behavior escalated once other customers entered the shop. His tone changed dramatically -- he began raising his voice, shouting, and denying previous statements. He encouraged other older male customers to involve themselves in the interaction, and I was spoken over and dismissed while trying to address damage to my property. I felt intimidated, ganged up on, and pressured to stop speaking. This was an extremely distressing and abusive-feeling interaction, not just a poor service experience. The boots are now effectively ruined, and while a refund was eventually offered (after initially offering only $20), that does not undo the damage -- nor does it excuse how I was treated. This review is a serious warning. Not only were valuable boots damaged, but when I calmly raised legitimate concerns, the situation escalated into an intimidating and hostile encounter. I would strongly caution others against bringing valuable items here, especially if you expect respectful or professional treatment when something goes wrong.

I have been coming here for many years and the staff have always gone above and beyond to fix my…read moreshoes as well as my clients' special-needs shoes. They have taken time and effort to find us the right material for the job. I can tell they truly care about their work and their customers. I recommend them for quality service and workmanship.

Super fast service, i gave my leather arizona birks and got them back in 2 hours with cork renewed…read moreand leather glued to the sole. Good work

I have feet problems from polio since before the vax resulting in 2 different size feet and a leg…read more1.5" shorter then the other. Foot wear is an issue for me. I have seldom had a pair of shoes etc that would fit or could be altered for the leg lengths; so, when I find a pair that does fit I nurse them along for literally decades. To that end I have searched constantly for a good cobbler and found one here. I NOW have a pair of slippers (first time ever!) custom made sandals repaired after not being able to wear for 15 years, and an old pair of sneakers with a replaced heel. 3 visits, 3 perfect outcomes. Unfortunately, he is not in his 20's or 30's so I hope he stays in biz for as long as I need him...as I'm not young either! Quick, perfect and knows his craft well.

What a great experience! My family and I were in Vancouver and had a shoe emergency. The owner…read moregladly excepted our appointment and was able to get the souls put back on our UGG boots within just a few hours. You saved us! Or I should say you saved my daughter! Thank you so much.

Do not use for replacing batteries in watches!! All though they are mostly a shoe repair place,…read morethey said that the could do watches too. When I picked up my watch the next day it was damaged. The man working there refused to acknowledge that there was anything wrong with the watch, although it was very obvious that a piece of the watch had been damaged. When I asked him about it, he got upset, starting yelling and stormed off to fix a pair of shoes. I was left standing there and his wife came and said that there was nothing they could do about it and that they didn't damage it. I assured them that the watch was not broken when I brought it in, but they refused to do anything about it and the man working there refused to speak about it. It is terrible customer service and now I have a watch that a piece has been broken off and he refuses to acknowledge it! Worst customer service I have ever had!

Really wish I read these reviews before taking my luxury boots here! I am truly appalled that this…read moreplace is still in business. I came here out of convenience and will never be back. Do not come here. I dropped off the boots and asked to see what type of bottoms they offered. Shop owner, who barely speaks a lick of English, seemed to laugh at me like I asked a dumb question - "well of course they'd be black". I was referring to the patterns of course! After communicating (with some difficulty) what I was seeking, he took a pen and drew 4 X's on the bottom of my shoes. I cringed a little because these were brand new but thought it was normal procedure for them. After all, these were the black bottoms of the shoes and nobody would see the marks anyway. Then it was time for me to pick up my boots. I did not have my ticket on me which admittedly was my fault, however I did have my payment receipt with the credit card number, date and time on it. Further, I felt that my phone number or a description of the shoes and size would suffice. I was willing to cooperate or provide whatever information they needed. They do not have a bell to get anyone's attention so I was left standing there for a few minutes before someone came to help me. As soon as I stated I had no ticket the staff (another man) got angry and told me I couldn't pick up my shoes. Fine. My mistake. Asked if there were alternatives as it was the end of a long work day for me and I did come by to pick my shoes up on the way home. He grunted "not my problem, you can call the police". Also told me to speak with the owner, i.e. return the next day. The man proceeded to tell me about the time the shop lost $500 because they apparently let someone pick up shoes without a ticket. It would be silly to follow his advice and call the police. I understand that as per their store policy I could not pick up without my ticket. That's entirely within reason. I am also sorry that the business went through such a loss in the past - but I will NOT tolerate rude behaviour. If the man alleged he had been here for 45 years, it scares me to think how many people (and evidently several according to other reviews) he has poorly treated in the past. When I returned the following day (today) I voiced my concern to the owner over how rude and disrespectful the staff was. Again, I struggled to understand the owner but I do know that he did not once apologize for my negative experience. He also referenced the $500 story but frankly, I said I was here to pick up my shoes and not argue further. I'm not entirely satisfied with the craftsmanship either, to be honest. My shoebox also managed to come back with a black scratch on the top and a few punctured holes as if they worked on top of it. It is my mistake for not doing my research before trusting this shop with my beautiful and expensive boots, but now I am writing this to warn others to stay away from this place. Truthfully I regret not coming right away to pick up the boots on the day they were ready for pick up. Avoid, avoid, avoid!

Took a pair of shoes that I loved for a simple repair. I needed the edges glued down a bit because…read moreit was coming away from the body of the shoe. He completely wrecked the front of my shoe. It looks much worse than it did before. The front part has bits falling off of it and there are crusty clumps of glue all along the seams. It's a shame because we had come here several times before and they were alright. The quality of service and repair just diminished over time.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.