Very nice staff and easy ups drop off I would highly reccommend everyone for coming hereread more

DO NOT order parts thru here. if they dont have them in stock, move on. i waited 4 weeks to receive…read morea handle assembly (i paid in full) i called up my old employer (largest stihl dealer in the NE) and asked if the part i needed was on backorder, it was not... the general rule is if you order from stihl, anything over 50$ is free 2-day shipping (my part was 60$) they had originally promised me it would be a week or week and a half, that however was untrue. i called every week sometimes twice a week as this saw is very expensive and the customer i'm doing the repair for was eager to get his equipment back. same excuse every call "we've ordered the part it should be in anywhere from monday to tuesday", if i called on a monday they'd say; "wednesday to friday." this business lacks organization and my customer was afraid to go here for the repair initially as thi company has a reputation for either further breaking equipment, or losing the equipment. my suggestion, sure the parts may be cheap, but do you really want to get screwed in the longrun?

Great local hardware store that manages to have it all! If you've ever been lost in Home Depot or…read moreLowe's frantically trying to flag down an employee to get help - Durfee's is the spot to go to. The friendly staff are helpful and can point you in the right direction for what you need. There's an information desk to the left when you walk in and you can usually ask questions there, if there's no one there the cashiers can help. They do so many different things that I didn't know about - they rent power tools and it's super affordable (I rented a sander for 4 hrs for $10), they repair screen doors, they have garden supplies...the list goes on. I'm super happy with the repair they did on my screen door so I'm including a picture.

Had to pick up some SS wood screws recently-- and I was pleased with the direction to the second…read morefloor. Unfortunately, my companion was a 75-year-old neighbor, and he did struggle to walk the stairs. Yikes they are steep! The containers attached to the back wall ,of wood screws, was easily accessible, but sadly previous customers had made a mess of /fun ... mixing up the different sizes and styles. Overall pleasant experience the sales team is always very very helpful.

Through the magic of Chat GPT and the internet I was referred to Jerry's paint&hardware in Rhode…read moreIsland, USA. I live in Northern Kentucky. I needed a discontinued faucet for my hallway bath, as my old one was now leaking. I talked to Rob (He's very professional.) and he sent me a matching faucet in the mail. It's now installed ,working great. Jerry's paint and hardware has it going on. They made it easy.

This store has everything you need and the staff is knowledgeable and helpful. Whether it's filling…read morea propane tank, replacing a window screen, finding a plumbing part or strategizing what type of tool I might need for a project they have it all AND they know how to use it. There are floor staff everywhere to answer questions. In response to the previous review about chatty cashiers -- this isn't a chain store. It's a local place with lifetime customers including other businesses, contractors, homeowners and vacationers, too. It's a community business where we can take a moment to acknowledge each other with a "hello how are you." If the reviewer was that put out they could have easily said something to the (always present) owner rather than complain about it here. The friendly cashiers are long female time employees who will not only ring up your purchase but are very knowledgable about the products sold and where to find them.

This is the best hardware store, every time I go to Salk's Ace there is someone ready to to help as…read moresoon as I walk in the door, more than willing to help me find whatever odds or ends I am looking for.

Customer service is pretty lack luster. I waited 15 minutes for someone to help me out and no one…read moreever showed. I finally gave up and went to the big store for supplies

VERY rude staff. Please provide education on costumer service, courtesy, helpfulness, politeness,…read moreany or all. I tried to use a gift card I received for Christmas, went through self checkout, the card didn't go through, the lady there was nice but didn't know how to use the card said she didn't think that type of gift card worked, do I have another form of payment so I went to customer service to see if I could get assistance. I've had a few incidences where restaurants or retailers don't know how to use a gift card that can be redeemed at multiple businesses. Usually the cashiers have to do something, put it in as credit card, use a pin, I'm not sure but instructions are on the card. The lady at customer service was the rudest person I've encountered in a while, telling me "go to self check out, go to self checkout, go to self checkout!" I don't want to do self checkout, I wanted to have assistance with a gift card, which she gave me none, said do it yourself, if it doesn't go through it doesn't go through. I tried to explain the instructions on the card, she wasn't having it. I don't understand why certain people are in customer service. I don't think there is a name on the receipt or I would definitely call the lady out. No reason to be so rude. *I did call the gift card company, and it is to be used at Lowe's (it's right on the front of the card) and no I don't have to activate it, (both employees told me I had to activate it). I was told the cashier does have to put in the card as credit and the amount of the card, split payment or put in $25 for the card if the total purchase amount is more (in my case that was the issue).

I was surprised to read the reviews for this location! We go to this Lowe's often and every…read moreemployee I've dealt with has been incredibly friendly. I always get asked if I need help and find it generally pretty easy to get around. I love perusing the garden area this time of year, they have a great variety of seeds buy, gets me excited for spring.

Our contractor sent my wife and I here to help decide what style of windows to go with…read more Tony from Riverhead helped us, he was knowledgeable and charismatic answering all our questions. Highly recommend this business.

Overpriced with horrible customer service and product. The lumberyard is ok but if you're not a…read morecontractor forget it.

I spent almost $400 during a quick trip.. The way I was treated by customer service was completely…read moreunacceptable. After loading my car and making it home, I realized I had left an item in a shopping cart outside the store. I immediately called the store to prevent it from being taken. Someone answered, "Customer Service, Hold!", and never picked back up--for the entire 20-minute drive back to the store. When I arrived, I found my item still outside. Inside, I saw three customer service associates standing around chatting, not helping customers. When I explained my call had been on hold the whole time, the woman at the desk flat-out denied it was possible. I showed her my phone displaying the store's number and the 20+ minute hold time. She shrugged, accused me of calling the wrong store ( despite using the phone number on the receipt), and dismissed me. See my call log and receipt attached below I left the store, sat in my car, and someone finally picked up the call--only to hang up immediately. I called back, someone answered, and when I said "I was just checking to see if anyone would pick up" they hung up on me again.... Which clearly proved my point. This was not a staffing issue. This was employees choosing to ignore customers, lie, and hang up on them. It's unprofessional, disrespectful, and reflects extremely poorly on the company. And if the three employees are reading this, maybe go work at the garbage site where you belong

I like to shop Lowe's whenever I can. I like their corporate stance and their support of many…read morecauses I believe in. I was in this area of Warwick recently and I decided to look at their paint supplies. I thought Valspar was Lowe's private label brand (like Behr is Home Depot's) but when I did some research I realized that Valspar was a separate brand by itself. Valspar is based in Minneapolis. With over 11,000 employees in 26 countries and a company history that spans two centuries, it was the sixth largest paint and coating corporation in the world. Valspar was founded in 1806 as a paint dealership in Boston, Massachusetts. The Valspar name emerged in 1903 as the name of a clear varnish and became the company name in 1932. Sherwin-Williams acquired Valspar in 2017. Anyway, their prices were competitive to Home Depot or Benjamin Moore or Sherwin Williams. Lots of choices and price points.