I was in the market to replace my 2022 Rav4 Hybrid XSE. I was having my 2022 services, when I decided to sit down with a salesman to see about upgrading to a 2025 Rav4 Hybrid. My sales rep was Jimmy Larcombe, and he was great! He made the buying experience so easy. when I bought my 2022 I had bought it from Toyota of Runnemede. That was an awful experience! I was more than pleasantly surprised at the professionalism and people skills that Jimmy had. I would recommend Shore Toyota, and Jimmy Larcombe to anyone in the market for a new or used Toyota. Thanks Jimmy! And for what it's worth, I had my 2022 serviced at Shore Toyota, and have never had a reason to complain. read more

Shore Toyota - Car Dealers Near Me - Mays Landing, New Jersey

This review is only for the service department, which is misleading and lie about what's necessary for your vehicle. I had a 2017 Tacoma with 30,000 miles (maybe) when I went in and asked what I should get done and the counter clerk said I was due for spark plug change, which was insane amount of money and definitely not necessary at that mileage, but I trusted them because why would the dealer lie to me? Never again- now I take my cars and truck to Toyota of Vineland. read more

Been sitting inside the dealership for 25 minutes 1 salesman told me he would get someone to help me as I just had a question. He is walking around looking out the window away from me. No help yet. Another salesman made eye contact n walked away. There's a salesman at an empty work station. No help yet. Oh there goes another salesman not helping me. read more

I've been a happy Toyota owner for almost 20 years and the cars and the dealerships are wonderful. Special kudos to Shore Toyota for their exceptional customer service. A family member was treated with great respect and while I understand some have horrible experiences at some dealerships, Shore Toyota shines bright as an agency with heart and integrity. read more

I was told i was getting the best car in the entire lot. I bought a 2023 highlander on monday, by Thursday when it rain the car had leakings on 2 sides of the car. I came friday and they acted like that was normal. I wanted to get it done by friday, but they made an appointment for next tuesday, imagine raining again how bad the leaking would've been. Seems they don't understand how serious the situation is, buy a certified toyota car and the salesman confirmed this was the perfect car and the best in the lot. I hope they know im proceeding with the lemon law. read more

2020 Rav4 to Shore Toyota for an oil change. This is my driveway the next day. 50,000 miles. Talk about sloppy work. I'll never go back. read more

Shore Toyota - This is my driveway after a 2020 Rav4 had service at Shore Toyota. Oil change. Car has 50,000 miles SLOPPY work! - Car Dealers Near Me - Mays Landing, New Jersey

I stopped in Shore Toyota because I seen a new 2025 Rav 4 XSE Hybrid that caught my eye. I had a great experience with my salesman Tyler, and for the sake of this negative review, none of the issues I faced throughout this process involved him. After discussing payment options, I returned home and discussed the finances with our family. That night I told the salesman that I would like to pick up the truck the next afternoon. Stoked about the truck I will be getting, I visited Shore Toyota's website to take another look at the truck, but noticed the pictures used by the dealer for the truck I was getting was filthy. Full of rock salt, most likely because of the snowstorm that had recently took place. The next day, I signed some papers and drove off with a cleaned (what I thought was clean) new Rav 4. The very next day, with the truck having 35 miles on it, I noticed what I thought was dirt on the windshield. After trying to clean it, I realized it wasn't dirt. The windshield was completely scratched. I immediately knew this was caused by the rock salt the dealers detailers left behind on the wiper blades because I drove home on clear day on clean roads. I returned the truck to the dealer a few days later and showed the manager Manny and his reaction was "holy crap!" He was genuinely surprised how bad it was. We discussed options, and the best they can come up with was send the truck to a detailer (most likely the same one that didn't clean the windshield correctly in the first place) and try to buff out the scratches. I spent 6 hours on my day off, only to get my truck back with the same amount of scratches it had before going to the detailer. They then sent me home with a "we will see what can do" message. Manager Ron called me back with my salesman. They said sorry, we are not fixing your windshield. Ron even said himself to use my insurance since my deductible was low. After mentioning that, they weren't even willing to cover my "low deductible." I'm beyond frustrated with this place, and will steer all my friends and family away from this place. No manager in the dealership holds accountability of where the damage truly came from. It's a shame because I really wanted to like this place and do business with them again. With the bad customer service they made my first Toyota buying experience one I'll never experience again. read more

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Buyer beware!! I recently financed a Toyota through them and was quoted one rate on a 60 month loan. After spending half the day at the dealership (I was running late to an appointment), I didn't have time to read all of the fine print (shame on me)....they charged me a half a percentage more than what I was quoted. I didn't realize it until after I got home and had a chance to carefully review the paperwork. I just assumed they would charge me what was quoted! I'll never go back! So sleazy read more

$2,300 OVER STICKER!!! We went to lease a RAV 4 from Shore Toyota. The monthly payment was quoted at approximately $487 month which seemed high w a $21k buy at the end. (36 mo, 12,000 miles year, no money down). The reason was the dealer was selling this RAV4 at almost $2,300 over factory pricing!!! I stepped outside, did a quick search and found a dealer who didn't play these games and we bought a RAV 4 for MSRP that evening from a different dealer. Well worth the drive. read more

Shore Toyota - The Increase In Price Above MSRP by almost $2,300 - Car Dealers Near Me - Mays Landing, New Jersey

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Horrible customer service, the people are rude and immediately try to transfer you to voicemail box that's not set up. They have BROKEN MY WINDSHIELD during a routine oil change and DIDN'T TELL ME. I had my stepfather pick up the car b/c i was out of town and I was incredibly dissapointed they didn't have the transparency to tell me. You will not find people happily willing to help you unless they are trying to sell you a car--everything else about this place is a disgrace. read more

Upon searching on their page, I was unable to locate a name of anyone in charge. That's super shady and speaks volumes of how this place operates. Good luck Ordering parts..... sure we will call you when we get them in. A week later you have to call them only to hear them say, oh yeah they've been here. In case this wasn't a hint. It's strongly advised to go somewhere that your business will be appreciated. Gotta love that Covid Crutch bad business use to make excuses. What a shame. read more

I had been getting notifications for over a year regarding a safety recall on my airbags on my Corolla - I kept putting off scheduling because, for some reason, i thought that dealerships were known to take advantage and rip you off - when my airbag light came on, i bit the bullet and scheduled - the woman who scheduled me was friendly and knowledgeable - then today i had my appointment- what a great surprise- this dealership service center is awesome! my tech was Roger Wisnewski - he told me a ballpark time and it was actually done earlier- he explained what was done today and what they suggested - he was courteous and friendly - I highly recommend Shore Toyota! read more

Worst service experience ever. I brought my 2023 Highlander in for an airbag error. The car has 300 miles on it, they didn't have the part in stock. I understand not having the part in stock but they were also unable to provide me with a loaner because the rental agency they deal with was closed. This was after telling me that the car isn't safe to drive and I could try to find a rental on my own. Corporate was even more useless than the dealership. read more

wish i could give then zero stars will never ever buy from shore toyota again #dingedmycar #customerservicesucks #overheatingengine #cantevenvaccumright #wrongcoolants #servicemaintenancealerts #pyrisrentalwith6kidsintheback #mademykidswalkhome #canijustreturntosender #shady #don'tlisten #servicemanageranddirectorstink #coolantflush #differentcolorantifreezes #pinkinthereservoir #orangeintheradatior #onlyhadthecarfor2outof3weekssinceowning #systemmaintanencealerts this is my second experience with shore toyota and i was ensured my experience would be better.. after spending over 40 grand they couldn't even vaccum the car properly after providing pictures...and it getting a second full detail!!! 2 weeks with the car and i have had system maintenance alerts , overheating engine... i had to force them to provide me a rental and have them fix this... they gave me a prius and made 3 out of 6 of my kids walk home in the rain...mind you its like a 3 to 5 min car ride..they could have taken them for a *test drive* or anything!!!! then they send it kia to be worked on and find out the coolant had two differnt colors... shore toyota didn't want to pay for matt blatt to fix it and they didnt want to do it either...they ended up doing it...hopefully right ..but i dont trust that.. then calls me to let me know my car is ready but they have bad news it got dinged on the lot and basically told me that accidents happen i haven't even owned the car but 3 weeks and only two of the weeks have i actually had the car in my possession. i called corporate toyota and they sent me to the customer relations specialist who happens to be located right in shore toyota where i bought the vehicle so of course he's going to be biased and take the side of everyone there. i was hoping for a third party so this could be handled correctly. oh and i have it on text message what my monthly payment was supposed to be with gap insurance when i go to sign the papers with the financial person he then asked if i want to add gap insurance and it's going to be like another $20 $40 added to my monthly payment i about lost it there and i should have left when that happened and not sign the papers what a mistake... read more

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getting a call before going to service that management wanted to talk to me made me feel a little annoyed. Last time I was there when I was getting this car I was talked into leasing when I just wanted to buy a new car they took mine give me a shitty deal as far as I'm concerned and talked me into signing a lease for three years that it was better for me. The guy even said he would keep talking to me until I left with a new car. The only thing I like about this place was a new guy named D J In Service Dept. who will be going far he is what service management is about have a good day. read more

Went in to look at a 2021 Toyota RAV4 priced on their website at 37k upon driving the car and asking for numbers the price was over 40k without taxes or tags I asked why this was and they said that the internet price wasn't the actual price... so they say the price is lower to get you in then jack up the price so you "negotiate" down to what they are actually asking for it. Not to mention they do a "mandatory" $875 option on all of their vehicles and expect you to pay for it. I was going to buy two new Toyota's but would rather drive further than to deal with these sketchy sales reps read more

Addressing Lauren again, I have attempted to contact you again at the request of your additional canned response. It took you two days to respond, but you finally told me "upper management refuses to work on your vehicle due to all of the negative comments and publicity". Oh well. This is America where we can speak our minds, not Nazi Germany. Quite the stark difference of the image you try to convey in public forums. Also, what exactly is your title? On here you are customer service manager. When you wrote to me the other day, you were a senior internet sales consultant. So which is it??? read more

My review is about great service from the service center of Shore Toyota. I had rented a car from my local dealer, Pinehurst Toyota, and drove to the Atlantic City area on business. I had a technical glitch with the in-dash GPS. I tried to do the fix myself to no avail .... So I looked up the local Toyota dealer which was Shore Toyota. I arrived early on a Thursday morning with no appointment. Thats where I met Service Manager Roger Wisnewski. He set me up with a same day time and when I arrived for that time, he hooked me up with their technical technician, his name is Kevin Goehle. He jumped right into the challenge and with-in about a half hour or so, had me set up to return back to my day knowing I was going to get back to Pinehurst, NC with no more challenges. I cannot thank these gentlemen enough for their assistance in calming me and fixing my problem. Thats service you just don't get everywhere but I got it at Shore Toyota .... Thank You ... I highly recommend Shore Toyota Service Center read more

I have bought 5 cars from Shore in the last ten years. Most recently a new 4-runner and a new "platinum" trim highlander both around 50 thousand each. My 2016 4-runner now has 10,000 dollars in engine issues including transmission. Highlander has had issues almost since purchase and when issues reported they claim no issue found. Then few services later now out of warranty they find issue and want to charge thousands for fix. This was also the case with 4-runner. Recently I reported latch not working on liftgate and they said no issue as if I was nuts. A month later latch popped open in a garage and over 2 thousand in damages to liftgate. No responsibility claimed by shore. I recommend as I have now looking for new Toyota to go elsewhere by any means necessary. read more

I'm trying to buy a 4runner from them. I've called, emailed, and chatted with them. Still can't get responses. It's like they don't try unless your in the building. Unreal. Literally wanted to buy yesterday. Any suggested Toyota dealers in the area? read more

We had a great experience buying out Toyota Highlander. Wonderful salesman, negotiation on pricing not bad ( I hate this part of buying a car), but since, this experience has been painful with the service department. Not the quality of the work, just the people and the website. Appointment for 7:30 for a simple oil change, but the service people don't show up until 8:00. Service team failed to understand that meant an extra half hour wait for me. Not a big deal but acknowledge it.Called on a recent recall, only to put on hold for 10 minutes and the lady who answered could not have been more rude. I find their scheduling online to difficult as well. Just a basic issue, that I don't want to feel abused when I go for a service. Being about 35 minutes away from this dealership, I prefer to wait rather than inconvenience anyone else and have to take two hour plus rides, but trying to get an idea of the wait time is very difficult to do. They are no longer giving rides because of Co-Vid. read more

Today my mother who's is 80 years old went in to take care of a recall...the service department convinced her into repairs she did not need at the time, her car was ok and a second opinion was warranted. I specifically spoke to their mechanic and told BJ we would think about it, instead after he got off the phone with me he put used car salesman hat on and scared her into thinking her car was unsafe. This was a total UPSELL....you can see samples of it on YouTube....the icing on the cake was when I tried to speak to the service manager she hung up on me...BBB is next!!! read more

Again, how rude that woman is whenever you ask a question at telephone service dept. Not sure why but the parts department and main service employees are nice read more

I bought a used car from Shore Toyota and paid top dollar because I wanted a reputable dealership that would stand behind their used cars. Well Shore Toyota was a major disappointment. When I went back the sales rep had quit and the manager did not honor the deal that was witnessed by me and my son. They promised several times to put on all new brakes and rotors. Upon delivery they sales rep said they were all replaced. (I trusted him rather than asking them to take off the tires and prove it) Two months later they had to be replaced. His response if it wasn't in writing I can't do a thing about it. Shame on Shore Toyota. My advice go somewhere else! read more

My favorite place to come get serviced! The staff are extremely friendly and very attentive to your needs. From sales to service staff everyone greets you with smiles and positivity! Bought my car September 2019 finally get my first service appointment February 2020, certified pre-owned and runs like a dream Danny and Tyler are my main men, I'll continue to send clients their way! read more

This is my first time visiting Shore Toyota, I brought my FJ Cruiser in for a scheduled oil change, The staff was very friendly and professional, the service area was very clean and operated efficiently, the customer waiting area was comfortable with ample seating and free WiFi, While waiting for my service to be completed, I observed the gentleman working at the adjacent parts counter, provide the same great service and treatment to each of the customers obtaining parts, Working in the service industry myself, it is great to see such commitment to customer service, a great overall experience, I definitely will be back for my next oil change read more

Let me start by saying this- if it were possible to give 0 stars I would. This is my third service center experience with Shore Toyota. All three have been horrible--this by far the worst. I worked with Jim Duff regarding fixing a hanging part in the under carriage. He said they were busy and it would be about 1.5 hours. Fine- someone picked me up and I left. Come back about time to get my car and ask Jim what the status of my vehicle was. Jim proceeds to tell me, in a completely condescending and indignant tone, that the valet lost my key and they have not started work on my vehicle yet. When I questioned why I had not been called about this delay he responded "Because I've been busy looking for your key!" About 20 minutes later, Jim approached me saying they located my key and it is in another customers vehicle who left already and lives in Ocean City. Honestly, how does that even happen and why are you giving me attitude about something your mechanic/valet did? I tried to speak with the customer service representative, however, she was not at work on this day. I will say the cashier and the service secretary are both very nice. However, every time I have to go in for service it is a miserable experience. I will be trading in my vehicle and going with a company that treats their customers with respect and courtesy every time! Not just when purchasing a vehicle. Thanks Jim, for your kindness and professionalism. read more

We were not happy with the price we paid for a 2019 Corolla at Shore Toyota or the way the deal was managed. I went online to Gateway Toyota for our second Corolla and got a much better deal on the same vehicle. read more

Nicer dealerships up north jersey... alti (not sure if I'm spelling it right)is one of the kindest people on the floor though. He makes up for the rudeness of the rest of the people. I'll recommended buying a truck up north... if you're buying a car, try turnersville. good luck! read more

It seems all dealers down the shore have a chip on there shoulder.. Shore Toyota is no exception! There disregard for customer satisfaction is annoying and apparently a standard for the area. I purchased a new truck from them and was basically told after I bought it there was no way I could get a loaner car or ride home for service! After I was lied to to get me to sign my name read more

My husband and I were looking forward to a weekend away in Atlantic City, when after a four-hour drive...it happened. We had stopped about twenty minutes away from the hotel to use the restroom and pick up some hotel snacks and drinks, and when we returned to the car it wouldn't stay on. This was very surprising as we had just had the same issue about four months prior and had just had the alternator replaced, as suggested elsewhere, to "fix" the issue. We immediately started looking up tow trucks and auto shops, already harboring the assumption that we would be taken advantage of because we were stranded so far from home. After a few minutes, we decided to go to the Shore Toyota as it was between us and the hotel and had good reviews on Google. We gave one last attempt to start the car and kept it on by revving the engine for a minute or so. We were able to drive the car to Toyota, where we dropped it off with Ryan and planned to pick it up two days later. Within a couple of hours, we got a call saying that the alternator was most likely the issue and should be replaced. We consented to the repairs and they called us about three or four hours later to tell us that the repair was already finished. We picked up the car the next afternoon and paid the roughly eight-hundred-dollar bill. As we started to drive toward the exit, we noticed a squeaking noise with a rattle that was not there before. We pulled back around to the service entry and explained what we heard to Ryan who involved the head mechanic Pat, and the service manager. Upon inspection, Pat concluded that the actual issue was a malfunctioning AC compressor and clutch that put strain on the alternator, making it appear that the alternator was the issue. As we were only in town for the weekend, and the part could not be ordered in time, Pat disconnected the power source from the AC compressor so that we would at least be able to get home safely without the car dying again. Ryan, Pat, and their service manager talked among themselves for a few minutes, then came back to speak to us again. We were informed that because of the initial (albeit understandable) mis-diagnosis, and because the alternator removed from our vehicle was still in working condition, they had agreed to issue a refund to us for the cost of the part and the labor. We were so pleasantly surprised with the honesty and well-intentioned service we received. We were so grateful to be provided an answer as to why this "alternator issue" continued to occur. They could have easily done the same thing that the last repair shop did, charge us for the alternator change, that may have temporarily resolved the issue again, and that would probably have left us in the same boat four months later. But they didn't. They listened to our concerns when we brought the car back around and came to a different conclusion. As out of towners with no other options to get back home, we were so lucky to find a place whose priority truly is the well-being and satisfaction of their customers.   This is not to say that this is a usual circumstance. You will not get a free-ride repair at this location if you just complain about a noise. We had a service department director (who is a supervisor to the service manager) and his supervisor, review the situation and make a final determination as to the propriety of the refund, that they then deemed appropriate. read more

While traveling on vacation from Vermont to Atlantic City my 2007 Highlander needed an emergency repair. The service department was extremely busy on a Saturday but they were able to fit me in to assess the problem. They fixed it immediately and luckily it was very minor. I was back on the road in only 2 hours. The service desk was great! Courteous and professional. read more

#shoretoyota Service department personnel is less than desirable. I'm a first time Toyota owner and a first time Shore Toyota client (also my last). From a recent service experience, I pulled up to the wonderful drive-in service area (and I mean that) but were never greeted. I waited in-front of three or four service persons who never said a word. I moved thinking i was in the wrong spot, only to find them laughing at me. When i questioned them, they quickly tried to apologize. I felt like we were second class citizens. I purchased a $35,000 Toyota truck and this is how I was treated. Thanks Shore Toyota for a fine buying experience. Oh...and wait! They sent me a survey. I checked off I didn't like the service, allowed me to comment why, and never contacted me back. I guess I'm not worth a call or an apology. Once they get your money, it's all over! read more

Went to Shore Toyota for a Tundra, left with a Tundra. It was a fairly smooth process and the salesman ( Bobbie Nelson ) was well informed with his product and extremely patient, as my fiancé and I left the dealership for a few hours to "crunch some numbers" and think about what vehicle suited us the best. I highly recommend Shore Toyota and hope everyone has a great experience like we had there. -Best of luck ! read more

Shore Toyota - Toyota Tundra now chillin' in MY driveway. - Car Dealers Near Me - Mays Landing, New Jersey

If I could give a negative I would.. The absolute worst experience one could have with a car dealership!!! Please avoid at all costs. Very unprofessional, and very deceiving sales staff. Beware of Tyler.. a liar, does not keep his word. Just a horrible experience. AVOID read more

Worst I was in on 12/28 left thinking I had purchased a new car however the next day I get a phone call from Ron telling me that they needed paperwork as soon as possible I explained I was in the process of moving didn't where anything was he called me the next day December 30th and left a message saying that if they did not get the paperwork that they would have to take the car back When I left the dealership I thought I bought a car today January 2nd I'm leaving the dealership with my old car Ron was ignorant rude and I wouldn't send my worst enemy to them also another person I dealt with was Jesse who again when I left there I thought I had purchased a new vehicle my heart breaks for the car consultant or consultant because he thought he had sold the car Management bear their Total Car Sales people they don't care about the person they just want to make the numbers They lost my second key so now I have to go back to get another one because the incompetence of the managemen read more

Just bought a 2019 Tacoma. Love the truck, but I would never buy another vehicle from Shore. The whole process was a struggle of hidden fees and fiscal mistakes in the dealers favor. I highly recommend another dealer. read more

Me and my husband are very happy with our new Rav4 which we bought at Shore Toyota. We worked with Marc for weeks on what we were looking for and my husband wanted to shop around for best price. In the end we decided to go back to shore Toyota because their staff did not pressure us, instead they gave us the best information we needed in order to buy the right car for out growing family! The staff gave us a full understanding of payments and Marc was very helpful in teaching me how everything worked in our new car. I definitely recommend to friends and all my sisters !! read more

Shore Toyota - 2015 Rav4. So happy. Me and my husband's first car together! - Car Dealers Near Me - Mays Landing, New Jersey

These guys are thieves, got a Corolla in 2014, though it was a good deal, a lease, loved the car. Then reading the contract they charged $4000 more then the sticker price. Was told I could put all the miles on the car I wanted as long as I traded it in on a new toyota. NO SO! 40,000 MILE OVER. I WAS SCREWED. I WOULDN'T SEND A COWBOYS FAN TO THEM. SHORE TOYOTA NEEDS TO BE INVESTIGATED FOR MISS LEADING PEOPLE. JESSE THE CREEP! read more

Originally made appointment over the phone with shore Toyota for 8am drop off 8/6/21. They said everything would be done within 3 hours. They did not turn on the car till 3:50pm and stated that they started working on it around "lunch time". Now they are keeping it over night and will have it done by 8/7/21. Unreliable and they do not reflect off what they previously tell you. Do not recommend stopping by here. If you are around the area, take the 40 min drive to Toyota of Vineland. I also will be notifying BBB to let them know about my experience. I am not the only one that has dealt with this nonsense at this location. I have had friends and family come here and continued to be given false information. At the end of the day, this experience honestly changes my opinion not only on this location but Toyota as a whole company. Locations need to have check ups and reevaluations to assure customer service is up to par with the standards they portray. read more