Our first trip to this local diner, and a very disappointing experience. In fact, if I could give this zero stars, I would.
Overall, the biggest issue is the customer service. It's terrible. As a former manager of a business, I understand how important customer service is to your brand and to build relationships and gain repeat customers. From the first moment we walked in the door, we were treated like we were not important, and the duties the servers had, and their personal conversations, held higher value than us.
We were seated, and it took at least 10 minutes before the server came to us to ask for our drink order. The diner was not busy, and there were plenty of staff, but they focused their time/energy on personal conversations behind the counter, which were loud enough for the entire restaurant to hear.
Next, when our food was delivered, our server Julia brought it to the table with another server, and I kid you not, as they were standing over us at the table placing our food, they were bickering out loud. Not only was this in front of us and over our food, but there were other customers around. It was rude and unprofessional.
At no point during the food delivery, or in the next 15 minutes, were we offered refills on our coffee, or checked on to see if we needed anything else.
But then, the best part of this. We decide that we are done, having not been offered additional coffee, not liking our food (it was bleh), and being completely ignored, so we head to the front to pay. Julia, our server met us up there, and proceeded to run my card for the check. After watching her for several moments insert my card, remove it, insert it, remove it, I asked what was going on, and she said "I accidentally charged you the wrong amount because I didn't apply the military discount, so I need to refund and recharge." I asked for a copy of all the receipts, including the refund, just in case. She provided to me, but said that I wouldn't even see the charges on my account, because it was all fixed so fast.
WRONG. As of right now, for our $25 breakfast (plus tip), I have $70 in charges debited from my bank account. A $50 charge, which I'm not even sure how that would happen since that's not the amount our bill was, and a second charge for $25. No refunds pending at this time. Which means, I still have to deal with this. I let them know how displeased we were, and she did ask what she did wrong, so I explained our issues. But no apology from her or the other woman at the counter. No attempt at making it better.
Terrible customer service, and sub-par food. AND multiple incorrect charges to my bank account. We most certainly will not be back and will not recommend this place to anyone. read more