We have very high regard and praise for Showcase. We have been repeat customers through 4 separate remodeling and expansion projects on our residence going back to 1995. Projects have included kitchen 1995, expansion and remodel of bedroom/bathroom spaces 1999, master bath remodel 2009, and full kitchen do-over in 2016.
Designer Charlie Rutledge has been our point person on every job. He's been a pivotal player and the leader on every successful project. Personable, professional, always responsive. A pleasure to work with.
Home remodeling is never easy or without surprises and adjustments, nor will any general contractor be completely flawless. But with Showcase we have always had the following:
1. Fair, comprehensive, full disclosure estimates, and final contract numbers. May take a bit of time to fully understand every element, but that is because Showcase ensures there are no hidden costs, forgotten fees, other elements of your budget that we have had dropped by other contractors (e.g. outdoor masonry, painters). Showcase may not be the lowest (but competitive with other high quality general contractors), but also never ends up with surprises, forgotten elements, or other financial "oops" that blow your budget.
2. Exceptional patience and an open mind in terms of design inputs, details and decisions. Working with Showcase is a true collaboration. They know kitchens and bathrooms inside and out, and have given us several great ideas we'd never thought of. And they have also been completely open to our inputs when we've seen a detail or tweak that was unique to our tastes or wants.
3. Detailed contracts, specifications, plans and drawings. And all the patience one could ask for in making sure both sides are in full agreement on the work to be done.
4. With one or two minor exceptions (all of which were promptly remedied), top notch trades, often master craftsman level work, and by workers you feel totally comfortable having in your home.
5. A dedicated job supervisor (Steve Love has supervised all 4 of our projects). Not needed full time onsite but always available whenever needed. Immediate response to questions, immediate follow up when issues arise, and a very firm hand on all his trades. With Steve Love at the helm there has never any doubt that the job is in very capable and demanding hands.
6. Well planned and very well paced work schedules. Work progress that meets and often betters the schedule. We've never ended up with a partially done project that stalled. No "my truck broke down, the dog ate the plans" or other lame excuses for not showing up.
7. Within what is practical when up to half your living space is being worked on, full respect for and accommodation of our home, living space, needs, and daily routines. And dog friendly, even when we had a 4 dog household during two of the jobs. And full attention to and respect for our dog access restrictions, even if it sometimes meant they had to access the site or store materials in places not the most convenient for them.
8. Very prompt resolution of any punch list, warranty or similar rework need. Their handling of a particular warranty issue on our most recent kitchen project was simply outstanding, and a model of how responsible businesses should work to resolve such an issue.
9. A finished result we absolutely LOVE!!
What else can you ask for? read more