This review is for a service call for my boiler about a year and a half ago. Just getting around…read moreto it I guess. The gas valve on my older boiler had failed such that the pilot would not stay lit. Being somewhat handy, I had replaced the thermocouple, which did not fix it, and was toying with the idea of doing the valve replacement myself---until I called around and found that no one seemed to have them. I called a few places and was told that they'd have to "order the part" or they could "come in a few days or a week." Not the greatest thing when you're expecting the temp to drop 30 degrees. Voegeli was prompt to show up and the tech (who I think was one of the owners) had the needed part on his truck. The repair was pretty quick and I felt the price was very reasonable. And he didn't give me any BS or try to sell me anything that wasn't required to fix the problem, or a new heating system, though my 25+ yo system is probably almost due. I will also mention that there are apparently only a small fraction of the many HVAC contractors out there that work on boilers, but the tech seemed pretty knowledgeable. I would recommend Voegeli and use them again.

Dan was personable and professional. Explaining everything in detail. Our air conditioner was…read morereplaced and has been working great. Just waiting on inspection approval.

This company has kept my heating and air conditioning working right for years. Professional and…read morehonest. I feel like one of the family. When my furnace went out dead of winter, this was the only company that came and got us heat. I will forever be a faithful customer.

Awesome emergency service, customer service and install service exceeding my expectations on my…read morefurnace outage. A1 means they are A1. Very satisfied In everything they did getting my furnace temp working then installing a pkg deal of a new furnace/air cond. Everyone I spoke with understood my stress and concerns and thats means a lot in todays world.

They came out as expected. They checked the Freon and the…read moresystem ( it was low). I wanted the system updated so more people came out. Determined what to do with replacing the system. Charged me $187.00 they said they would work up a quote (never heard back even after I called them). Beware

The team at AW Heating & Cooling did a fantastic job. They were clean and got the job done…read morequickly. We had a couple of challenging situations at our home and the owner came out personally to inspect/advise as well. I would highly recommend them! Thank you for being professional and caring about your customers! Lori

Had them to do a clean and check for $89. Guy said he couldn't clean because high CO level from…read moreinternal blockage or damage to heat exchanger. Charged me $100. Then said I needed a new furnace. Had someone come for second opinion said something was just loose and if the other tech would've checked better he would've caught. I would never use them again.

It has been 2 weeks since my dog and I woke up to a colder than normal home. I always turn the…read morethermostat down to 60 before we go to bed but I could tell it was colder than that. I checked the thermostat and it read 56. I let my dog out and changed the batteries in the thermostat. Then I put the temp up to 70 and nothing. I put ut up to 75 and still nothing. I let my dog in snd called Glass City. I got a recording telling me yo leave a msg. I begged and pleaded for someone to come out because I am in my 70s and it was the 2nd day of a cold spell that was going to last at keast a week. I got a callback ftom the tech on call. I explained my problem and he said he would be here around noon. Meanwhile, I went to Home Depot and got 2 ceramic tower heaters and plugged one in when I got home. I received a msg that the tech was on his way. He arrived around 12:15p. I had already removed the folding door that covers the furnace area snd he proceeded to take the cover off and check all of the connections. I sat in my chair while he looked over my furnace. There was a code that said High Ignition. He found a small black hose that was disconnected from where it belonged so he reconnected ut and then saw done sending water in a pipe and blew into it. Then he fid z couple of other things and restarted the furnace. It started up snd went through it's stages and heat started coming out of the vents. I cried because I was soooooo happy I wasn't going to have to go somewhere until it could be fixed. The technician was really respectful and informative. He stayed a little bit to be sure the furbace was going yo continue running. It took almost 2 hours for it got up to the temp i set it at. It was the best $150 I spent. Of course, I was kind of leary for the next week, listening to the furnace and hearing it run through it's stages. I live in a very small house and i know every doubd tge furnace is suppose to make and do far do good it hasn't let us down. I am so, so, happy that Glass City was able to come on the same day and that the fix was one tgat didn't require any parts that could have delayed it working. My dog and I are happy, warm, and cozy Glass City customers!!!​

Absolutely awful customer service, scheduling especially. Appointments made and cancelled last…read moreminute by them. Rude scheduling person.

This used to be a nice family owned company but it is not anymore! Their techs Just try and sell…read moreyou things and they are not trained properly. I had a terrible experience dealing with them lately as they said I needed a New furnace and AC and 3 other companies said I absolutely didn't after they did inspections. I also learned of an elderly couple they were taking advantage of by "not being able ti get a part" for their 9 year old Lennox furnace and scared them into a $13,000 new unit. They apparently did this twice to these people. :( Do not trust them!!!

Had big boiler trouble in February . 2 1/2 year old boiler…read morestopped working. Mike and his team worked extra hard to get things up and running again. They were great.

It was January, on the actual coldest day of the year. The boiler goes out and I'm panicking,. When…read moreI'm calling the people I'm used to using they can't make it out for at least 5 or 6 days. I generally don't go out of my comfort zone of companies I call. I found Actions name and thought I would give them a call thinking it would probably be another place that wouldn't be able to help, when I talked to the owner Mike I was so glad I called. Mike was able to come out immediately and get a new boiler on its way. He had his technicians out the next morning to replace our old boiler and put in a new one. They did an awesome job and were very professional. Our new boiler is great and we couldn't be happier. I will definitely use them in the future and recommend them to others

Fry has been our Heating and Air Conditioning company for well over 25 years. They deliver good…read moreservice. I called less than 2 weeks ago, and set up a time to have our new furnace inspected for the Fall season (We bought a Guardian (York) Furnace and AC unit, directly from Fry, and installed by Fry. (January this year)). We follow Fry's recommendations and have our furnace checked, before the winter weather gets cold, and again every spring the AC is checked. The Fry Service Tech (Chris) called at about 10:45, and said he was running ahead of schedule, and was in the neighborhood, and could he do our Fall Furnace inspection now. (Originally scheduled 1pm). He was here in 5 mins, said he remembered a little about the house, and complimented us on our new furnace. Chris went right to work, removed covers, checked the air filter ("change in the spring"), check wiring, circuits, Voltage, drain tubing, condensation well and pump. Tested the furnace for a cycle, and said "everything looks good, has she been working well for ya?" (Told him we're very happy with it! And it was a good price!) He was done in less than an hour. Then he thanked us for being a customer, put his tool bucket in his Van, and emailed a service invoice before he left the driveway, on to his next service call. We highly recommend Fry Heating and Air Conditioning, for all home Heating and AC needs. Thanks Fry, see you in the Spring!

less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

Great customer service, quick response. Serviced my elderly mom's air and treated her with respect…read moreand kindness. Explained everything well.

I was given an honest quote, and once it was time for the install, the servicemen were respectful…read moreof my property, thorough in their explanations, and cordial and professional. Would definitely recommend!