I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

A Case Study in Institutional Dysfunction…read more I am writing to address the profound systemic failures at Boston Medical Center. While individual staff are capable and helpful, the administrative and operational framework surrounding them is utterly broken and distressing. The "Communication" Black Hole The most egregious issue is the impenetrable wall of bureaucracy between patients and providers. Department phone numbers route to a call center rather than a medical office, making actual caregivers nearly impossible to reach. My experience across three separate departments has been uniform: some messages sent via MyChart sit unread for weeks or are completely ignored. Attempts to escalate communication issues to office managers result in silence. I've had to involve a Patient Advocate twice just to facilitate basic communication, only to learn that doctors either never received my messages or deemed them not urgent enough to respond. Medication & Post-Op Care Failures This administrative disconnect poses an active risk to patient recovery. After surgery last month, an ER nurse gave me medication resumption instructions that directly contradicted my surgeon's paperwork. I sent a MyChart message to clarify this safety discrepancy and never received a response. Furthermore, the system repeatedly fails at basic prescription coordination. Prior to surgery, a department doctor not covered by my insurance called in an antibiotic, triggering an insurance denial. I explicitly asked staff to note this in my file so it wouldn't happen again. Today - a Friday - the exact same error occurred. The same doctor called in the antibiotic, triggering another denial. Despite calling the office twice early in the day, navigating the call center, and receiving assurances that a message would be sent to my doctor, the prescription was never corrected. Because of this systemic incompetence, I am forced to go at least four days without a necessary medication before this can be resolved on Monday. The "Imaging Runaround" & Data Inaccessibility The digital infrastructure is significantly behind industry standards. After diagnostic imaging, only a text summary was posted to MyChart rather than the images themselves - a standard feature at every other hospital system I've used. Attempting to resolve this was a masterclass in buck-passing: the doctor's office told me to call Imaging; Imaging told me to call Medical Records; and Medical Records told me to call the doctor's office. No one knows how their own system functions. Failing Infrastructure & Safety Concerns The physical and digital systems are in severe disrepair. Recently, I waited 30 minutes for surgery check-in simply because the computers were not working. During another exam, a doctor handed me a treatment consent form that was completely illegible due to a faulty printer. The physician was forced to discard the legal document, and we had to proceed without a readable copy. Furthermore, during a separate visit, I was seen by a nurse who appeared to have difficulty understanding spoken English, resulting in me being handed the wrong paperwork. When you cannot communicate clearly with the staff handling your records, patient safety is compromised. Final Verdict The environment at BMC is clearly one of dysfunction. A system this poorly managed will inevitably drive talented, dedicated staff away. Until BMC prioritizes its communication infrastructure and basic office functionality, I am deeply concerned that my medical care is being compromised by systemic failure. The breakdown in handling legal consent forms, the ongoing failure of patient check-in systems, and the repeated errors in critical medication coordination represent severe institutional liabilities that require immediate internal risk-management auditing. Because standard channels have failed, I will be escalating these specific operational, administrative, and safety deficiencies to the appropriate healthcare oversight and licensing boards for a formal review.

As a person with a kidney transplant, I have been impressed with the care I have received from the…read moreNephrology Department, as well as several ancillary departments that have treated me for additional issues (Rheumatology, Cardiology, ER). The nursing and support staffs provide excellent care, and the hospital rooms are very clean.

Tufts is a convenient hospital right downtown. I would give it 5 stars but a saw one women doctor…read moreover the weekend that I wasnt fond of

Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

Doctors don't care about patients, everyone is more focused on billables and money. The same…read moretreatment always comes with a higher bill each time!

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

Went in for a physical. Terrible doctor. Had to call the business from the doctors office to have a…read moreseparate blood test set up during my annual check up. They said they didn't have bloodwork and couldn't continue. No one said anything before. Then I was billed for diagnostic work when it was just preventative. The doctor refused to change billing. Paid $200 for a free annual check up.

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?

I specifically come, to South End Community Health Center, now rebranded as neighborhood health…read more.. To see Kevin... The best optician in Massachusetts! He is, by far, the most patient and knowledgeable person, in the field of optometry, that I have ever met... And I've been wearing glasses since I was eight years old. THE DEAL: your glasses are the first thing someone notices on your face. Get them from the best Boston optician. Feel VIP in your new shades... Come let Kevin fit them to your head!

Loved this facility before Covid. Afterwards it went down hill. It's hard to get a knowledgeable…read moreand helpful person on the phone and that's usually a long hold Time. My breaking point was it took almost two weeks for my son's albuterol inhaler to be filled and numerous phone calls (most of which I was just given the run around for). There are a few amazing people there that have kept me there for years we had been going there but after the last snafu I'm switching my son's care.

Alex Gonzaled has been my primary care physician for about three years…read more Recently, I had an infection as a result of face surgery, and Dr Gonzales went above and beyond educating me and using his knowledge of and influence in the medical system to get the care I needed the same day I saw him. more broadly dr gonzales and all the atrius staff with whom I've interacted have an incredible bedside manner. i consistantly leave my appointments at attrius better informed, well cared for and always happier than when I arrived.

Rude and unprofessional staff. Over charged both my insurance and me, dishonest business practice…read more When you bring your concerns to Mary, their specialist for customer service issues, you never hear back and when you do it is just her complaining about how busy she is. When you go higher you get told things that are blatantly untrue (easilly proven) and that your case will no longer be reviewed. My entire family went here for years and had 2 good doctors. One has retired, one books 2 years out, the rest of the organization doesnt seem to remember who their clients are or why they are doing what they do. Sadly, I would not recomend at all.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

Bad service! My dad has surgery.. but nobody take care.. no call to remind about surgery.. dont…read moredrink or eat before have surgery .. when we came they said don't drink clopidogrel before 5 days.. but nobody talk about that before.. bla bla....

Horrible. I've been in and out of here for 40 yrs and it's still the same unprofessional and…read moreineffectively run place it's always been. Appos are canceled and never rescheduled. I just got my records and am done

If I could give negative stars I would…read more I have been trying to get appointments for myself and my children for months now. Each time I call the person taking the call is extremely room. I have 3 children and was told that i could only have 2 children seen there. Does that make any sense? Only 2 of my 3. As a mom who works full time, I would either have to take 2 of my kids out of school because how the appointements are scheduled.... then a few days later, take my other child out for an appt. Let alone, those are 2 days I would be taking off of work to accommodate...... Dimocks rules for only 2 kids a day!!! And if I need an apptment! That would be another day because they can't do mine on the same day either! WTH!!!!! The receptionists are lazy and lack customer service! Asked for manager, she said shes on break!....Yea Right! So I had my Non Black, spanish friend call and she was told she could get all 4 of her kids in on the same day! I am thinking about suing because I have this all recorded! Do Better!!!

I used to come here, but since there's a branch way closer to home I've been at the other. However…read morei did get a specialty test run recently, and im not sure if the ordered test targeting what i was in pain for. Either way it'll get sorted out, the physician whom performed the test was very professional, quick and efficient. The nurses whom did my intake was nice and got me in a room early. Parking is open with $6 validation paid to any of the check in desks on any floor.

This review is directed only to the fertility dept. Please do yourself a favor and go to ANYWHERE…read moreelse but there's. Absolutely unprofessional!! My routine appts has been canceled day of, forcing me to push the process another month, not once but twice. Please go with a place who specializes in fertility health and knows what they are doing, not one that dictates when works for them and their schedule, for you to have necessary routine appt. I am more then willing to discuss more with anyone interest to know more because i would hate for anyone else to experience and wish i knew before i put my health in their hands. But do yourself a favor, do not let them make medical decisions for you. Save yourself the stress and frustration.