I was a dummy and clicked on a cleverly disguised email that was phishing (it came in the form of…read morean evite from a friend), then realized what I had done and shut down my computer, then wondered how to get myself out of this mess. I found Alasdair online and called - he returned my call quickly and walked me through the process to make sure my computer hadn't been infected. He was upbeat, lightning fast, and awesome. Thank you Alastair!

Alistair was one of the few people I contacted who reached back out within a day of my initial…read morephone call. Also, I had gone back and forth with technical support with several different people from my internet and equipment companies, none of whom were very helpful or empathetic to what was going on. Alistair was able to come out, take a look at what was going on, offer solutions that were logical and reasonable, and was very affordable. Being told several times I needed "an IT department" to fix my problems, Alistair was the best choice I could have made for my ~1 hour of technical support needed. Highly recommend.

DO NOT GIVE THIS MAN YOUR TECH. **VERY SKETCHY** DO NOT GO TO HIS HOUSE EITHER. (PICS INCLUDED)…read more TLDR: he took my solid state drive and won't give it back. ghosting my texts and calls since May 14th, 2024 in beginning of May 2024, i contacted (i believe his name is Charles, older fellow, i believe uses a cane) Main Street Computers to save my solid state drive that was recently damaged. Promised he was the best in the area on this service, even gloated it's his specialty. Told me to drive to his house in Sebastopol/Graton and drop the solid state off. Interaction was a little weird (social skills and ques wise) but he was confident and promised me he would be done within the week. I also gave him an external hard drive to use in case he needed more space for the recovery. Calls me two days later and says he's done. I got to his house, invited me in, and inside he handed me the invoice; however, as i was about to sign. i realized he didn't recover the files on my computer, but the 3 videos saved on the external hard drive and just slapped them into the computer... -_- I told him and he was not happy. i then realized - inside his kitchen and dining area - he had a set up of 3 cameras all around the space. one at the end of the dining area, one in the kitchen, one at the end of the living space (kind of down the hall). he exclaimed, "F*ck, Dammit", then promised me he'd do it right this time within the next couple days. the next day he calls me to return with my laptop as the solid state was encrypted. i arrived at 9:17 pm. i knocked on the door a couple times, heard some arguing upstairs so i waited on the porch. I then called him and then he said he'd come downstairs. i then hear some running, a couple second go by, and then i heard him coming down the stairs inside. He takes a brisk look at me, he looked a bit confused. out of it. he then takes 2 steps towards me and FALLS AGAINST THE WALL!!! I then thought he could've been drunk or on some something(?) I thought maybe i should go inside and pick him up, but i felt a weird energy and felt very skeptical, so i yelled through the door if he was okay. he just laid there. i then noticed the cameras outside on the porch too. this whole thing felt so on purpose. flight or flight came on so i ran back to my car. i looked behind me as i drove away and noticed a different man had ran outside, standing and watching me drive away, right where i stood. i drove to a lit gas station, gathered myself, and texted him if he was okay. he said "yes just hurt like hell." i couldn't shake off the thought that this was an attempted kidnapping or robbery. felt very much like a set up. to this day, he won't respond to any calls or texts. he also still has my solid state drive... thinking of getting the police involved. honestly i'm DEVASTED. I had very important files for my business and client's projects in that solid state. i was young when i started this business and did not know to back up files to an external. i then lost those clients, as well as all my personal files. an absolute NIGHTMARE

The dude actually helped me when I was in an emergency needing to get spilt juice off my laptop…read morefast instead of just money grabbing like Best Buy and multiple places I called in the area where they were just trying to get an appointment set up without giving much info

We've taken several pieces of equipment here over the years…read more Very knowledgeable team, quickly diagnosed every issue and provided solution options that aligned with our expectation and budget. Very honest team - they'll tell you straight away if the repair is worth doing or they recommend another option. A++

An odd circumstance led to the BIOS on my laptop getting severely corrupted resulting in no access…read moreto the login screen. Tried every possible online-suggested solution including restarting with a recovery USB drive. Nothing worked. Brought the laptop in to TL Computer Repair in the morning and picked up the completed repair that same afternoon. Cannot recommend Carlos highly enough. Friendly professional, very reasonably priced, service.

Ever a restaurant in Petaluma and we use staples for a lot of stuff printing menus and banners…read more Large and small posters. DOMINIC is the shit!!!!! that guy is so fast and so efficient that I literally can order it and drive over there and my order is almost ready. On top of the fact that he's super fast he's awesome and friendly and totally tries to help out even when we have crazy idea at 100% recommend printing jobs at Staples as long as Dominic is there and training the future staff.

Brenda helped us so well for our computer and phone charger needs. Finally, a box store with great…read moreservice!

Art took care of a data recovery job getting files off of a hard drive that we gave up on many…read moreyears ago. Searching online resulted in potential solutions that were 10-20x more expensive and would have taken weeks. Highly recommended.

Art is the man! Helped me diagnose issues with my copy of Windows 11 and helped do a fresh install…read morethat fixed it. Extremely personable and professional. Great hourly rate and detailed approach to troubleshooting. Also my issue had a turn around time of about 24, so it was quite fast too. Would highly recommend and come again with issues in the future.

The email for our non-profit was down and our current IT contractor was unable to get it working…read more I called Beyond Computer and spoke to a very knowledgeable person named Chuck. Sensing the urgency of our situation, Chuck stopped what he was doing and - connecting remotely to my computer via the internet - was able to get our email up and running in no time! I highly recommend Chuck and Beyond Computer for both their level of expertise and for the convenience of their "virtual" diagnosis and repair!!

From the owner: Beyond Computer is proud to offer the absolute best of Managed Services. We offer hosted Exchange,…read moremanaged workstations, fully managed servers, managed or unmanaged backup and mail protection services. We address security issues to clean up virus, spam, solve IT issues and avoid crashes which are usually caused by virus. We do data back-up, helpdesk, consulting & strategic solutions like an array of phone, software and paperless systems, helping you transition from a paper to a paperless world that boost your business and protect it from down-time. We are partners with Cisco, RingCentral, Dropbox, Microsoft, IBM and HP.

Recently, my beloved vintage Sansui AU-D11 integrated amplifier began sounding distorted, and…read morecontinued to deteriorate over time. So I began searching for a local repair shop (I live in Novato) to see if it could be salvaged, or if it was simply too old to continue functioning properly. Fortunately, I brought it to Rashid for analysis, and he was able to correctly identify and fix the problems for a reasonable price. I am very happy because my 2 backup amps (a Yamaha and an Onkyo) don't sound nearly as musical. Thank you, Rashid! Highly recommended!

I just took my stereo in for repair. This is after video &audio repair work on it. I was charged…read moreover $300.00 for repairs. The stereo never played right after repair. Just took my stereo in to a real stereo repair shop. The repair center told me that it has never been opened for inspection. Complete rip off !!!!!!

I've been doing business with GC Micro for over 10 years and they have the best customer service in…read morethis industry. I couldn't recommend them more. Their appreciation for clients is so heart warming. They always make me feel appreciated. When I am on the phone with them it feels like I'm talking with an old friend. Never a boring moment with these guys! Great company!

From the owner: GC Micro is one of the nation's leading suppliers of computing equipment and services to Government…read moreagencies, the aerospace industry and Fortune 1000 companies. We are headquartered in Northern California and ship from 14 warehouses in 4 time zones to deliver computing solutions as rapidly and efficiently as possible.

Nice customer service. They didn't hesitate to try a few simple troubleshooting steps even before…read moregetting to the diagnostics. And it was all left to me. Old computers are recycled of for free, that's helpful. I'd definitely make this my first stop for PC needs.

I took my laptop in for a OS reinstall and data transfer. They lost all my baby pictures from many…read moreyears ago. I was heartbroken. All they said was sorry. I will never go back and I was devastated. They said I don't know what happened.

I had just spent a considerable amount of money on high-end PC parts for a new build. I assembled…read morethe computer, but ran into issues installing and updating the operating system. It was clearly a hardware problem that I could not figure out. I double and triple checked my work, checked the seating of all the components, and was at a loss to figure out what the problem was. I have experience building PCs, so making the decision to drop it off at a shop was unthinkable. However, after talking to Darin over the phone, he assured me he could troubleshoot my assembly and if necessary isolate any faulty components on the bench in time for me to RMA them. I dropped my computer off shortly before they closed for the Labor Day weekend, and had a very pleasant conversation with Darin and Jesse. They are two sharp guys who genuinely care about providing a superior level of customer service as well as some creative and valuable learning opportunities about computers for local kids. Chris gave me a call a few days later and let me know that after confirming that my assembly was done correctly and all the parts were functioning properly, the problem came down to a year old BIOS version on my brand new motherboard, something that had never occurred to me to check. They were able to flash it then get Win 11 installed and fully updated. They performed stress and thermal tests on all my parts and Darin personally insisted on carrying my box to my car when I came to pick it up. As a parting gift, he gave me what was probably the deepest dive into case fan configuration and airflow that I'd ever had with a sane human being. So far it's running great, and the cost was quite a bit less than I'd expected to have to pay. This isn't exactly the sort of service I have any desire to need an a regular basis, but if I did, I wouldn't hesitate to give these guys a call. I would recommend them to anybody who was in need of any of the services they perform. It's really easy to support a good group of people doing good work.

I really appreciated Jesse's work. My computer was having issues that were stopping me from…read moreupgrading to Windows 11. The person who had originally built me this specialized custom computer five years ago was no longer available. Jesse was able to figure it out, troubleshoot and fix the problem, and get me going with Windows 11, and for a very reasonable fee. Thanks!