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    Sierra Gem

    3.0 (2 reviews)

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    2 years ago

    Steve Nelson has been terrific to work with. I would recommend him highly. Such a kind and accomplished expert in gems.

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    8 years ago

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    Altobello Fine Jewelers

    Altobello Fine Jewelers

    3.8(31 reviews)
    5.2 mi
    $$$

    One year ago, we asked Altobello if my wife's Ebel could be repaired since it was losing time. They…read morewould have to send it out since it's a special seal case. We agreed and settled on a price of$650 for the repair. It took approximately 4 weeks before we got it back. What we did not notice was the nob could be pulled and pushed to set the time, but the nob did not screw flush with the case. When I returned today to have it repaired to have the nob fixed, they rudely said that that issue was not part of the repair. Then the said the nob never screwed in. At that , I reminded them the nob had a slot for the screw driver to tighten the nob. Then they went to the web site to tell me the watch did not have that quality. I'm not sure what website they used,but there is no way of getting technical information without a phone call or email. I'm now in the process of contacting a licensed Ebel repair group to get it properly repaired. Frank treated me well initially, but the remaining staff did their dampest to blow me away with sales speak. I've been around too long to not know when I'm being handed garbage.

    I've been a customer ever since getting my custom diamond wedding ring made by Frank over 30 years…read moreago. Till this day, I get stopped and receive compliments on my ring. He was at a different location years ago and I've followed him when he moved to this place in Wheaton. I always refer everyone to Altobello's. They are patient, have great advice and have a beautiful selection. If they don't have what you need, they'll look for it for you. Frank and their team will always be my go to place.

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    Larc Jewelers

    Larc Jewelers

    4.8(28 reviews)
    5.8 mi
    $$

    I brought in a number of inherited family watches . I wanted to to see if they could be fixed There…read morewas only one they said could be fixed. It was an old Clinton. I found out from a reputable company. , They didn't fix it. They replaced the original mechanism which was wind up with a new battery operated mechanism . That's not what I wanted. I want the original to be fixed. There's nothing I can do about it now the old mechanism is gone. It needed a new strap. I told them what I want. They chose the strap and put it on. The first one didn't fit. I brought it back They exchanged it. The second one didn't fit either I'll be bringing it in for an exchange. In the meantime, the crown fell off the watch. Luckily, I found it. I'll be bringing it in for that to be put back on. I also brought in my gold Tag watch for repairs. The issue with that one was also the crown. They replaced the crown with what they said was a tag crown. It still was not working I could not change the time. In order to change the day and time you have unscrew it then pull out the crown twice a little bit for the time then a little bit more for the date. I brought it back in. It was still under the year warranty. They sent it out to their watchmaker again. It came back with a different crown. The new crown second one was way too big. It was obvious when you looked at it. It barely fits in the opening, and you still cannot unscrew it then pull it out to change the time and date. I happen to be in Las Vegas I had the watch with me I was brought it to Tourneau, for those who don't know , that is one of the most reputable Swiss watch companies there is. They looked at my watch, of course said I should've brought it to an authorized tag dealer. Lark's watch repair did such a poor job. They said there were two screws missing on the inside. The crown was the totally wrong one for my watch and it had not been resealed and was very susceptible to getting water in it . overall lark did a terrible job on my Tag and I feel scammed me on my Clinton. I had paid $200 for the original repairs for the Tag . I don't remember what I paid for the Clintons " repair "bringing it to an authorized tag dealer probably would've cost me $500 to $700. I am now passed the one year warranty date. I'll be bringing both watches back in hoping to get my $200 back, so I can have the money to send it to somebody who knows how to fix a Tag watch. I'm sure they can replace the crown on the Clinton, but nothing can change my disappointment that there is a modern mechanism inside my vintage watch.

    Highly recommend Larc for both jewelry repair and new purchases. I've gone to them for resizing,…read morerepair, etc., and never been disappointed. Very friendly as well. I just wish I had more of a budget to sweep the store.

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    Sierra Gem - jewelry - Updated June 2026

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