Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

I started using Timothy Grant Jewelry to change watch batteries. They are honest, offer a unique…read moreselection of products and are now my jewelers of choice for purchases as well as repair services. The prices run from 'wow, that's really a great price' to expensive-but you're buying top quality products. I highly recommend them.

unimpressed with the slow customer service. I left a Corum Dovers watch with them for 9 weeks for a…read morereplacement strap. Nothing happened- no communication and no call. Within a week of retrieving the watch I found the correct strap direct from Corum in NYC. Incompetence?

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

First time at a pawn shop, smooth experience and the staff were professional, I'd go backread more

From the owner: Buy, Sell or Pawn. We offer quick and easy cash loans - bring us something in decent working…read morecondition and get cash in your pocket instantly.We offer quality merchandise from 25-70% off retail prices! TVs, Smartphones, Apple watches. - we carry thousands of brand-name items you know and love. Firearms,Gold Buying,Layaway,Pawn Loans,Product Protection Plan,Retail Merchandise

When you do business with anyone you deserve to be treated fairly and with respect. For a car,…read morejewelry etc. When you give your word to a customer it should be honored. When you sell merchandise you then expect the buyer to resell more to the next person which is why I found this transaction to be disheartening. I recently inherited some silver jewelry. I cannot wear silver. Because of the positive reviews and that my husband used Alvarez to purchase batteries for his watch he took the jewelry to them. The jewelry was weighed and a price was quoted. My husband asked if the quote would still be honored the following day. Alvarez said yes. After coming home and discussing it with me we decided to accept the offer. My husband went back to Alvarez the SAME day and he lowered the price from the original offer. Obviously my husband asked why? The WOMAN said, its because you probably took the jewelry to other places and came back here because our offer was better. Huh? Seriously? What a rude and unprofessional thing to say. I will be honest and say that my husband eventually took the lowballed amount but for the difference it was not worthwhile to try and pursue. I have learned some very valuable lessons. TRUST NO ONE. Always get a quote in writing and that someone's verbal words are only as good as the person giving it. I sincerely hope that Alvarez Jewelers enjoys the money that they shorted from us as apparently Alvarez Jewelry needed the whopping $50 more than we did.

Terrible customer service, wanted us out the moment we stepped in. Very odd experience, it's like…read morethey don't want your money.

Took my Swiss Army watch in for a new battery. Gus examined it and gave me a description of the…read moremechanism and function. He then noticed that the seal was not the correct size and it allowed dirt into the watch. I was amazed because I have noticed this happening over the last year or so and did not know why! He brought the watch over to me from his bench, described the need and how he would fix it and then got to work. He was so kind and fun to share the time. If you recognize ite.s in his shop, he is from Stratford Square mall. Was there over 20 years. Highly recommend. I am taking a necklace to him soon.

What a wonderful experience! I called Gus and explained that I needed a wrist band replacement.He…read moreinvited me into his store and took excellent care of me. The new wrist band was replaced in a few minutes along with an excellent conversation! Thanks Gus!!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

This jewelry store is magnificent! From the staff, all of them, to their merchandise…read more I couldn't be happier with this store. Every piece in the store is absolutely beautiful and unique. The staff treats you as family, they are wonderful. The honesty and integrity they exhibit means the most to me. I can't say enough good about this store. I highly recommend it!

My now fiance and I used this jeweler when engagement ring shopping. Peter took the time to have a…read morefull consultation with us, explaining the in's and out's of every detail which was super helpful in narrowing down what I liked. I could not be more in love with my marquis ring. Peter also did a fantastic job on the band, nailing exactly what I was envisioning in my head. I look forward to continue using this as my primary jeweler and recommend to anybody in the area!

Dale is so welcoming. He has a great selection of cigars that are far from ordinary. I always leave…read morewith a perfect cigar recommended by a very knowledgeable host. Thanks for all your help. Beth

Great selection of locally produced cigars, comfortable seating, enjoyable conversations.read more

State Street is the best in the Fox Valley. They added a ring to my other ring and it turned out…read morebeautiful. They also have the best salespeople!

My husband decided to surprise me with a diamond tennis bracelet. He visited the store and met with…read moreSara, who showed him some options that he narrowed down before bringing me in. When we went in Sara was warm, welcoming, connected with us (and our children who were with us). She showed me options I didn't even know existed, and we selected a beautiful, wearable option that I know I will wear for many days to come! Highly recommend Sara for a friendly, kind, and enjoyable shopping experience!