I'm not sure what the issues have been, but I've only found this store to be helpful, efficient and…read moreprofessional. Dropped off equipment today and it went without any problems.

This companies lies and servivce is absolutely aweful! They should be brought up and charges with…read morethe BBB and customers should compensated. They do hack job installations when they hook up new customers and ruin current customers signals and service. Meanwhile you pay alot of money for service that gets worse and worse over time. Constant excuses, poor excuses, poor communication, lies, and they make it very difficult to get service? I was offered $10.00 as compensation because my wife works from home and it will be over a week before they come repair the splitter installation issues they caused at the pole.

Had to stop in to pick up some equipment. Turns out they did not have what I needed at this…read morelocation. They asked me to go to the one near Southridge. I asked if they could call to ensure they actually had the equipment. After the call, they said that location also did not have what I needed. They ended up sending me to a third location in West Bend. We'll see if that location actually has what I need when I get there. Stay tuned...

My dad went to return equipment and a very nice employee noticed my dad looked annoyed and then he…read morelet my dad go when another customer was up there so respect to this employee (Don't know the name) Thank you!

I stopped into Spectrum location for help with a few billing questions and worked with Joseph. The…read morestaff here is usually pleasant to work with, and Joseph was really helpful and kind during my visit. He had mentioned he would help handle something with my bill and follow up with me. Before my billing due date, I emailed him to check in but didn't hear back, so I ended up going back into the store. When I spoke with him in person, he let me know he had seen my email but had been busy and wasn't able to reply yet. That said, he did help me once I came in, and I really appreciated how empathetic and understanding he was about the situation. I've been with Spectrum (previously Time Warner Cable) customer for over 10 years, and right now I'm happy with my current service and the customer service I've received at this location.

I switched to Spectrum Mobile to save money and the service itself has been fine, but my experience…read morewith customer service has been terrible. When I upgraded my phone in-store, I was told I'd receive $800-$1,000 trade-in credit and that a return box would be mailed to me. I never received a box. Later, I was charged $333 because they said I missed the return window. Apparently the instructions were buried in promotional emails, which contradicts what I was told in person. I spent 2-3 hours on the phone with multiple reps getting different answers. One told me to send the phone to a third party, but now I'm being told it's only worth $100-$200. To make things worse, my service was shut off over this disputed charge, even after I made payments. As a single parent and disabled veteran, I rely on my phone for communication, including VA medical calls. The mobile service is okay, but the lack of accountability and poor customer service is unacceptable. I will be leaving Spectrum Mobile as soon as I can.

Oh hell no. We just…read moremoved to a new house and needed to get some type of TV service going meaning the choice was between cable (nope, sorry never again), DirecTV or Dish. Dish currently has the best pricing and so I went online to set it up which should be a relatively simple process, right? Nope. I won't go into the long, horrible story but I'm now on my third rep over 4 days and between online chat and the phone, it's well over 2 hours of my time. Bottom line, they messed up during the credit check process and ended up "locking" me out because they pinged it so many times. They promised a call back to complete the process which of course never happened and when I finally did get set up complete they tried to bait and switch me to a more expensive package. On top of that, more than one rep tried to get me to give them a second credit card number - even though they acknowledged the first one worked just fine. Super, super, super shady. The whole process was time consuming, inconvenient, frustrating and more than a little sketchy. There are very limited choices for TV service in this market and I believe all of them suck. Know that Dish is no exception and in fact, sucks HARD.

OMG-they suck! I was promised a $100 visa gift card when signing up. I guess that comes through…read moresomeone else-Not Dish. Never received it. Was also promised I could have Illinois Chanel's because we live on the border-Nope....they won't do it. My review is.......0 I will let all my family,friends,co-workers, strangers..........everyone know that what you promise is no good! Tammy