I ordered a new iphone through the T Mobile website but ran into a minor issue when I tried to…read moretransition from my old phone to the new phone. I drove over to the T Mobile location adjacent to Brookfield Square Mall (because I saw that they had awesome reviews) and I was so happy that I did. I had a very short wait (less than 10 minutes) and Sydney assisted me with the process. She was extremely knowledgeable and friendly. Since there was lull while I was there, a number of other associates interacted with me and they were all VERY friendly! I highly recommend going to this TMobile location for any assistance you may need. It was a great experience!

Steven and JD were great! They helped us out before the store was closing and stayed late to…read moreassist. I great appreciate the support and knowledge on the upgrades and accessories. Thanks for having great and knowledgeable employees.

I don't like to give bad reviews, but i feel like this could have been made right and no one is…read morehelping. Sorry to put this on the store site. But this goes to rate the company overall. I signed up for att service through Target. I was told I would get statement credits for paying the activation fees up front, discounted lines and reimbursement for the payoff of my devices (turns out it was only for my phone not my tablet). In the form of a visa gift card. Went online and submitted the information for the reward in the form of a screen shot because I didn't get paper statements. They declined to reimburse because they didn't like the submission format. So I had to call my old provider and sit on the line for an hour and request a paper statement by mail. Once I received it, I went back to their submission site and it kept telling me I could not submit because I had already submitted. I replied to their email, there was no response. So I called. Turned out I needed to go to an alternative website to submit. The person on the phone was really nice and walked me through the resubmission process where I uploaded all 5 pages of my bill. This was all still within their 60 day required time frame. After I submitted the page said to wait 6-8 weeks to get my card. The other day I realized I had not gotten my visa gift card. So I went into my email to search for information and there was no record of anything. I call in and ask what's up and after 2 phones calls, 4 employees, 1 manager and a hour and 15 minutes of my time they tell me I'm SOL because their system failed. That there is NO ONE, that can make this right. Even if there was no record, how would I know i had to go to a special website for resubmission of my firms unless I had actually done it? Furthermore, the reimbursement of the activation fees only came after I called them back and reminded them. If I wasn't paying attention they would I shorted me that. So I was supposed to get $150 back for paying off my phone and they now refused. This stinks like a scam to me. I do not recommend switching. Oh yes, when I asked to talk to someone higher up I was told there was no one else higher up to talk to me. What a shame.

Usually good experiences here and for that 3 stars. Today Kendrick was sassy and very undermining…read moreto us. I understand having a bad day but don't pawn that onto your customers.

I went to upgrade my 4G Moto. They were out of the Moto I preferred, but had my second choice. The…read moreservice person was knowledgeable and patient. Answered all my questions and picked out appropriate accessories. Transferred all data to new phone, which was greatly appreciated. His name is Nate. Highly recommend him and Consumer Cellular. I arrived around 11:15. There was a short wait, but prompt service once an employee became available. Consumer Cellular must be doing something right. There was a steady stream of customers from the time I arrived till I left.

Went in to change phones, they were very busy, about 7 or 8 customers. But they worked diligently…read moreand efficiently with each customer, They set up and activated my new phone in about 10 minutes. Professional, and easy to work with. This was a win. TY

Long lines due to T-mobile absorbing US Cellular. The wait is long but it is clear, after checking…read morein online, Andrew is mega multi-tasking: dealing with a couple with 3 business phone lines to transfer to T-Mobile, helping a colleague with a complicated procedure and fielding phone calls. Completely professional, unflustered, juggling lots of personal information and processing 3 clients AND my issue was v impressive. All done with a smile.

I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

A couple days ago, I bought an iPhone 17 Air (replacing an iPhone XR). The keyboard kept switching…read morebetween the letters keypad and the character/numbers keypad intermittently. I called Apple and they scheduled a call with a technician (Harshil--very nice), and the technician did a "screen share" diagnostic. We tried all of the typical fixes for this particular reported bug, but nothing worked. The tech determined that it was indeed a hardware issue. Hey, things happen. They had another iPhone 17 Air at Bayshore, and he directed me to go there to get it. All I'd have to do is give these folks the case number and they would switch out the phone. The tech also offered me a free item from the Apple Store up to a value of $200 for the inconvenience. This was unexpected, but appreciated. I don't feel entitled to it, but thought it was a nice gesture. I go into the Bayshore store and explain that I have an open case and that I'm there to swap the phone. I don't know why, but they felt a need to run the same diagnostics and to wipe the phone and reload it. Guess what, it's a hardware issue. Now, I am so sick and I explained that to them when I went in. I did my best to isolate myself, but they relegated me to a table with eight other people. If I didn't rely on this phone for work, I would not have gone to the store. Anyway, the technician that helped me, Malachi, was patient, pleasant, and professional. Five stars for Malachi. He probably had to follow their protocol for going through all that steps to justify a swap of the phone. Up to this point, I had no issue. It's what happened next. They sold out of the phone model I had, whilst we were dinking around with all the duplicated testing. I would have assumed that since I made the appointment and they had knowledge of me needing a replacement phone, they would have set one aside for that purpose, but of course not. Again, things happen. BUT ironically, the EXACT SAME THING happened to me at this SAME STORE years ago when I traded my 7 for a 10. It would take five days for my new phone to arrive at their store. Anyway, I asked them if I could just get the next model up--a $200 difference, since they had it in stock. I got an iron-clad no. I've worked retail, so I understand staff have limitations as to what they can offer guests, so I accepted the answer and called Apple to see if they could supersede the policy. I am surprised by Apple's response. They kept driving home the fact that they were willing to offer me a $200 item from their website, but unwilling to bend on just giving me the phone they had in stock that was $200 more (higher storage capacity) in lieu of the $200 concession item. They kept apologizing for the inconvenience, blithely unaware that it was Apple CREATING the inconvenience. In fact, they are compounding the inconvenience. This could have been so simple. I am a forgiving consumer. I cannot rate this store more than a 3, and that is as fair as I can be. I really want to rate them a 1 because I kept getting the canned line, "It's our policy." Which is their way of stonewalling you, because it is an indication that they are not willing to do anything for you. I will come back and re-evaluate Apple when they get back to me tomorrow (as promised) to see if they will accommodate my very reasonable request, since 1. They sold me a defective $999 phone, and 2. Sent me to get a replacement and then sold it. Things happen, yes, but be willing to make them right. Especially at these price points. In closing, I'd like to ask: Is any policy really all that sacred?

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

I was in this Verizon wireless location an the representative "Jordan" did an amazing job helping…read moreme out getting a new phone! Over 20 minutes on hold with corporate an a total of an hour helping me out. Ask for JORDAN he is one of the best!!!!!