BilliIng issues are extremely difficult to resolve. The lab sent duplicate bills for the same code, same procedure, same date, and are expecting to be paid twice. The IPA group states they paid, and now the lab is billing the customer. Getting a resolution is taking more than 10 months now and is still not resolved. read more

If I could give them 0 stars, I would! My experience is similar to others regarding the billing process. I had a mammogram done at SVDI in April , and a couple of months later, I received a bill for over $300 from El Camino Hospital in Mountain View (I assumed SVDI was part of them). I thought this was the total bill I needed to pay this time (which was much more expensive than my previous mammogram at other places). However, not long after, I received another bill from SVDI for over $140. I was shocked and called them to inquire about the charges. They told me they would offer a 20% discount, so I decided to wait for an updated bill reflecting the discount. But instead, they kept sending the same bills with no adjustments and pressured me to pay. Now, the situation is even worse--they've transferred the bill to a debt collector. How ridiculous is that? read more

I've called Silicon Valley Diagnostic Imaging 6 times since my hospital stay. About every month. Every time the rep says that my insurance claim has been denied. I know there is no claim because it is not visible on my insurance web site. I ask the rep for the claim number. After multiple requests for the claim number I finally get the answer "There is no claim number, no claim has been made". SVDI will file a claim. This is the same story every time I call. I'm taking the service rep name every time. Small claims court here I come with months of evidence they are not filing a claim with my insurance. read more

Exact same experience as everyone else - just got a bill for a visit from February (it's August) that says I'm going to collections but have never been billed until now. On the bill they're charging the full amount of a CT scan ($554), plus a $7 cost after my insurance. Call insurance and they confirm my total bill should only be $7 but SVDI is charging $561 (full cost + post insurance). Fraud? read more

Same issue. Went to El Camino Hospital for an emergency. My insurance paid for all of the visit and the amount that is the patient's responsibility is ZERO on my explanation of benefits. Then I get a bill in the mail from Silicon Valley Diagnostic Imaging. I told them this is fraudulent. They can try to get payment from the insurance or lets go to court. read more

Imaging was fine but forget the billing service! Get a lawyer before you go for service! They refuse to bill my insurance or can't figure out how to do it as they're completely incompetent. read more

We got a text message from SVDI . The text message said that we owe them $1023. The message didn't say who incurred the bill. (It could have been me; it could have been be my wife.) It didn't say when the imaging was done or where. A little digging through Medicare statements revealed that the imaging was done for my wife when she fell down, broke a wrist and a knee and went to the El Camino Hospital ER. El Camino Hospital, it turns out, farms out its imaging to SVDI. My wife's Medicare statement says that El Camino Hospital charged her about $9,800 for imaging. The Medicare statement says that Medicare paid for it all. So what's the problem? The problem, apparently, is that SVDI bills separately for interpreting images. El Camino Hospital charged Medicare for use of its imaging machines and for its technicians' service and was paid. Why didn't SVDI bill Medicare for reading and interpreting the images? Instead, they billed us directly. We have called SVDI and asked them to bill Medicare. We are waiting to see how that turns out. Why doesn't El Camino Hospital charge Medicare for the entire service -- image taking and interpretation -- and then reimburse SVDI when Medicare pays? UPDATE: Our two calls to SVDI finally produced results. About one month after El Camino Hospital billed Medicare for producing the images, SVDI billed Medicare for interpreting them. Medicare reduced SVDI's proposed cost of $1023 to $81.66 and paid most of that. One has to wonder if SVDI initially bypassed Medicare in hopes of collecting the entire $1023 from the patient. Our experience has made us reluctant now to do more imaging at El Camino Hospital. When my wife visited her GP yesterday in order to arrange for a bone density test (her doctor's office is at El Camino Hospital), he proposed that she have the imaging done at the hospital. When my wife told him about the trouble we've had with SVDI, he suggested an alternative provider for the imaging -- i.e., a provider other than El Camino Hospital / SVDI. My wife opted for the alternative provider and will have her bone density test done there, though it would have been more convenient for her to have the imaging done at El Camino Hospital. read more

This place deserves a BIG FAT ZERO. I refuse to go to El Camino Hospital because of their use of SVDI and five separate billing statements. First, even if you rightly provided your insurance information, SVDI will threaten you with collections. Then, if you call to pay a bill or update your insurance, the wait is extremely long and then the customer service reps CANNOT hear you and CANNOT speak clearly. Then they tell you to wait 30-45 business days, which is, of course, past the date which they would send you to collections. Cannot wait to see how this turns out. read more

Received a notice from a collection agency without any warning for services provided by SVDI at El Camino hospital even though the billed amount had already been paid and the check had been cashed by them. Sad to see the hospital patronizing this provider after so many complaints. read more

I second the reviews posted earlier. I did not get their service, but looks like imaging tests done by El Camino Hospital are done using this service. I directly got a bill from collection agency now (Jan 2021) even after paying all the bills in Aug 2020. I have to go through paperwork to show the proof to collection agency and get everything cleared. There is no contact number for agency, even insurance guys could not reach them. Its such a unprofessional service and even after so many complaints I wonder why El Camino Hospital uses their service :( read more

I am reading all the reviews and it is exactly what happened to me. I never received any billing statement and 6 months later, I found out about being charged from a collection agency. They billed me for over $1000 when, based on my EOB I was only obliged to pay over $200 thanks to my insurance in-network contracted discount rates. Many calls and dispute correspondence between SVDI and the collection agency, yet they continue to refuse to honor the discounted rates. Under the "Surprise Billing Act" this is illegal. My service dates were 8/2021 and 12/2021. Here we are in 10/2022 and I am still disputing my charges. I have sent complaints to the BBB and the CA dept of insurance. We ought to bring a class action lawsuit against this company for unethical and fraudulent practices. read more

I went in for a scan, and the service was fine. No real complaints there, the medical staff was nice and personable, and frankly they are the only reason that I am not giving this 1 star. Now let's talk about the billing department. I set up an auto-pay for the services. However, apparently my insurance made a small $48 adjustment after the fact, and I was never informed. Rather than adding that $48 to my existing auto-payment, they sent it over to collections without any notification. I first heard about this overdue payment when the collections agency gave me a call to collect. While it was eventually corrected and my credit score did manage to partially recover, it is still a black mark on my record now that could have easily been avoided. read more

I no longer go to El Camino Hospital because they use this company for imaging services and their billing practices are deceptive and unfair. El Camino did not disclose that it is out of network with my insurance, and I later received a huge bill for out of pocket payment. There are much better options in the Bay Area. read more

I still have not received a bill after they FINALLY settled the claim with my insurance. I filed a complaint with BBB.

Facts about when updating your insurance with these people they should be asking only 4 important things. 1) date of service 2)name of insurance 3)patients date of birth 4) insurance # anything else do NOT tell them. Address? They should already have it on file, spouses name? No. Your social security number or "else it won't be accepted" don't do it I work in this field and know what's legal and illegal asking for a patients social over the phone? this is an ABSOLUTE NO! read more

I received a bill from Silicon Valley Diagnostic Imaging for a procedure done at a medical center on a different patient 50 miles away from where I live. Seriously? When I called to have the charges reversed, they kept asking for the patient's name and birthdate. Hello????? I'm not the patient!!! But I now know what procedures another patient had done. Then I discovered the x-ray scans were transferred into my medical chart. Now we're talking about a HIPAA violation. Trying to get this resolved is a nightmare. Everyone passes me off to someone else and continues to point fingers while not fixing the problem. All this because someone clicked on my name! Stay away from this business! read more

This has got to be the worst vendor in terms of billing ever! So if you can not get your billing correct, how can I trust you with my health diagnostics. El Camino, please start to listen to your customers/patients and use another vendor. And the fact that they go straight to collections without sending a bill trying to collect is a joke. El Camino, get your act together and find another vendor until they get their billing department revamped. No longer using El Camino due to this. read more

I guess this is a standard for this organization, get paid from the insurance company, then send you a bill and a week later to the collection agency. I reported them to the District Attorney as this is not the way to conduct business. Here is the link for others if they want to report this business to the DA: https://www.sccgov.org/sites/da/ConsumerCorner/Pages/consumer-complaint-form.aspx read more

I agree with the majority of the previous posters. After having xrays done during an ER visit I received no bill. Instead I received tons robocalls from what seemed like a scammer website/business. I of course didn't pickup for months but, I kept receiving calls from the same number. Eventually when I did pick up it was a robocall stating that my account balance was about ready to be turned over to collections. I attempted to call them to verify with a human but was unable to get through to anyone. If at all possible avoid getting xrays from this company. Truly the worst billing experience of all time. read more

I would give them a zero as possible. Same problem with billing as the others have noted. Please let me know how to report this service provider. read more

Many of the comments here are true. Got a collections letter from Frost-Arnett collectors even though the bill was paid. No idea why ECH still uses these people for their imaging needs. read more

Abusive phone call about a bill that is in no way overdue. My 96 year old father in law was treated at El Camino Hospital, he just received a bill, and I just mailed in payment. I got home to a recorded message that went on forever, threatening legal action if the bill weren't paid. What a disgusting company; El Camino Hospital should be ashamed to be associated with it. It makes me think that I won't be bringing him back to El Camino Hospital for more treatments; he has excellent insurance and plenty of other options. read more

The billing practices of this provider are sketchy at best and leave a lot to be desired. Stay away from using this contracted provider if possible. read more

As an imaging professional with 25 years of experience, this is by far the worst group of radiologists I have ever worked with. They Our dishonest, unethical and manipulative. Avoid, this business. read more

My husband went for imaging in late January 2019. We asked if there was a copay and were told by the front desk staff that there was not and we were good to go. Fast forward to 6 weeks later when we get a collection agency call for the $25 copay for the reading of the films. We never received a statement for the $25. I called the phone number listed and it goes to a radiology doctor's voicemail. I work close to the hospital so I walked over to the radiology dept and was given a phone number in Walnut Creek (925.296.7139) because they contract out and could not help me. I call and get a voicemail, no response as of yet. What kind of business practice is it to send people straight to collections? Are they trying to save money on paper/postage and not send out statements? I have already complained to the hospital in regards to this. I work in healthcare and this is a ridiculous way to treat patients. read more

Exact same experience as everyone else here. Consumers have no choice because El Camino hospital chose this vendor. I kept getting robo call from them saying my insurance expired. I called my insurance company. Nothing was wrong with my insurance. I still have no way of chasing it down. Seems like a scam here. read more

I was called back by El Camino Los Gatos after a mammogram for further films and scans. Following that I received additional billing that was not expected. The hospital itself has been extremely accommodating in setting up a payment plan (on a $1000 + bill) Silicon Valley Diagnostics, in constrast, is calling me continually and threatening collections on a $135 or so bill. I have made a few payments of $20 per month and was told by them that it was not enough, that $50 is the minimum payment amount. They are approaching this as if I owe thousands and have not made any payments at all. Horrible customer service and very bad approach, especially when they are dealing with patients who have already been through a scare and called back on a mammogram. Very disappointed and if I am ever able to avoid their services in the future I will. Beware of them. read more

This is the most terrible billing service I've ever seen. I haven't received any payment notice from them and they directly sent me to collection service. read more

Worst billing office ever! They were too lazy to bill my secondary and hounded me for 40.00. The other reviews are completely accurate and they have not changed. I called to see if the payment from my second came in, and the south stead message said my account was clear. Surprise! It was clear because they sent me to collections! I do not know why El Camino Hospital continues to do business with them. Ask your surgeon not to use them! read more

My daughter was an emergency patient and admitted to ECH. Never was I told that El Camino Hospital uses an out of network radiology MD and the actual MRI/CT/x-ray department is out of network with Blue Cross when the PPO hospital is. It was in the small print of a multipage form we evidently signed that all their services are really not in the PPO network as they have been in the past. Imagine going to a PPO ER with a life threatening condition and being told after the fact that the bill for thousands of dollars is not covered by your insurance because the hospital has department not really within the hospital. Well that is the way El Camino now works. Well let me tell you a hospital without an in network radiology department is not a hospital to go to. BTW I have never had this problem with ECH before and will seriously have to think twice about ever going there again. ECH needs to be upfront with their horrible policy. Evidently Silicon Valley Diagnostics is out of network with Blue Cross and sends ECH patients to collection. read more

This company continues to harass me with robo calls (collections) after I already paid a bill that was under $30 and they keep doing it anyway. I paid on time, yet they continue to harass. El Camino is a great hospital, but they are giving themselves a BAD NAME by using this unscrupulous and unprofessional boiler room. read more

I got a service from SV Diagnostic Imaging 12/3/15 through El Camino Hospital. I provided my insurance card then. Then a few months later I got notices from SV Diagnostic Imaging so I provided my insurance card again as there IS NO PHONE NUMBER that gets to a human being or the billing department itself. And now in May I am in collections with the Creditor's Bureau messing up my credit rating. I contacted my insurance company and SV has NEVER even billed the insurance company for the service and is instead threatening me. I am NOW sending a copy of my insurance card to the creditors bureau, and I have left voicemails on the doctor answering machines since the company does not have any other numbers available. DO NOT USE THIS COMPANY. AVOID AVOID AVOID read more

I went to El Camino hospital in April for an emergency medical issue. During my hospital stay, I had an ultrasound scan and it was read by Silicon Valley Diagnostic Imaging. The hosptial is a network provider for my insurance company. I find out Silicon Valley Diagnostic Imaging is not. Very surprised that a network provider would contract with an out of network physician group to read x-rays. This is bad, but it gets worse. The billing department of Silicon Valley Diagnostic Imaging is horrible. I was contacted twice by them demanding payment. I was told they were a network proivider by one person. This person said she would research the issue and get back to me; she did not. Second contact I asked for supervisor to call me; no one called me back. Third contact, I asked for supervisor and finally got one. I was told point blank they are not a network provider and how would I like to take care of the bill. I told them I need to do some research as I had been lied to and did not believe him. For insurance billing problems, I expect the provider to contact the insurance company and straighten things out as they are the experts. I do not believe this is out of line. El Camino hospital did this for me without any problem. I contacted my insurance company and they did confirm they are an out of netowrk provider. However, because I was an inpatient, they are covering the charge as they would a network provider. Of course, Silicon Valley Diagnostic Imaging was useless in tyring to get to the bottom of this. I can now pay the bill as I know what is going on and very happy that Blueshield will cover the fee 100%. I just wish the people at Silicon Valley Diagnostic Imaging were anywhere near as good as El Camino and Blueshield. read more

Worst billing experience ever. My wife had services several months ago, and the provider forwarded her bills to Creditors Bureau without sending any bill to us! She got a few services and we received none. This is horrible. Steer clear of the provider if you can. I don't understand why El Camino Hospital still uses the provider. read more

Horrible! They called and left me a message to call them regarding the service I was provided in July (a mammogram). Having had cancer 2 years ago my heart was pounding. She said they sent a billing out and did not receive payment. I have NEVER received a bill from SVDI. I said how much do I owe? $8.60 OMG! So I asked for the website. The agent didn't know what I was asking about. OMG! read more

This company's billing is horrendous. El Camino is just as much to blame for doing business with them. As others have stated, Silicon Valley does not give insurers the information they need to process bills, sticking patients with heartache and aggravation in trying to get bills paid. I have spent months trying to straighten out what should be a simple piece of paperwork. read more

I went to ER at El Camino and while being checked in I told them my health care was thru the V.A. While there I had many tests from ultrasounds, to EKG, mri , ct, x-rays. I was there 4 days. Silicon Valley Diagnostic Imaging sent the V.A. a bill demanding payment with including any records to prove I was there. the V.A. rejected there demand without any proof I was there. So after a few calls I was able to get their phone number, I talked to 1 person and after explaining the problem he couldn't help and transferred me to another person where I got V/M and WHO NEVER called me back. Talk about crappy customer service. I'll call again after I cool down and try it again. Then I will ask to talk to the supervisor. The rating should be a negative 5 stars. read more

I would avoid using Silicon Valley Diagnostic Imaging if at all possible! I would try to get your radiology studies done somewhere besides El Camino Hospital. Silicon Valley Diagnostic Imaging has absolutely the worst billing practices. I had an MRI done at El Camino and read by Dr. Qureshi. My insurance paid the bill to Silicon Valley Diagnostic Imaging/Dr. Qureshi promptly. SVDI sent me exactly one bill, then sent my account to a collection agency. Long story short: much wasted time on the telephone on hold and re-explaining my story numerous times , proof of payment sent twice by my insurance to SVDI billing service, still no resolution. Still continue to receive letters from SVDI's collection agency with added interest and damaging my credit rating. It's bad enough to deal with health problems, but then to deal with incorrect (shall I say morally wrong) billing practices is so frustrating. They have been paid, yet continue to send me to collection. read more

I would give a rating of -5 stars if possible. Silicon Valley Diagnostic Imaging is a medical service provider that adds insult to injury by never contacting your insurance company but relies on threating invoices sent to your home address. Calling their billing number of 888-603-1387 and asking a fax number one is given 650-474-5351 which results in a constant busy signal,, 24/7. They publish 650-940-7134 as their fax number for their office in El Camino Hospital & 408-866-4082 for their Los Gatos office. Fax them - its considered a legal communication if you end up in Court or a lawsuit with these clowns. The list of MDs can be found on WebMD website. read more

My Mother was in the hospital in Dec. 2015. We never had a choice on Imaging providers. Never new about a charge for $41.38, never received bills. Today we received a collection letter from Creditors Bureau. I called the collection company and all they say is that this procedure was done at El Camino Hospital. I have been on hold for 23 minutes while writing this review trying to talk to someone about these charges. Never had any contact with this company until now. Did they bill insurance? Bad business practice. I will not pay until I see the original bill. Finally have a contact # 1-877-725-6549. On hold 17 Minutes. read more