Pretty good spot; did a walk in lab work; and they were accepting patients; check in was pretty…read morestraight forward (there is a little kiosk) and you scan your ID and it's straightforward. The inside is pretty solid good temperature; pretty comfortable as you wait; the staff drawing blood are pretty friendly; and the wait wasn't bad. It was clean; and overall good experience. After the Palo Alto location (on Middlefield roads) bad customer service experience, I wasn't expecting much but I ended pleasantly surprised). This is a busy road due to the hospital near by, but they have plenty of parking. Building 11 is right behind building 10, it wasn't hard to find. Overall good experience for quick lab work

I ended up here after having a terrible experience at the Palo Alto location. I tend to have issues…read morewith my veins as they are hard to find, and the nurse here (Brittany) was very gentle and did an excellent job. Even though I live in Palo Alto, I would much rather make the drive here whenever I need bloodwork done. Highly recommended.

I went there on April 28 for my blood test and asked so many questions to a nurse who was amazing…read moreperson to listen and answer my all questions. Unfortunately I forgot to ask her name but she was working at room 5, she was so gentle and gave many helpful information about I need for my insurance. I really appreciate her! Definitely she made my day! all other nurses are wonderful too! HUGE thanks you all

I would like to file a complaint regarding the long wait times at Quest Clinic…read more This is already the second time I have come to the clinic and experienced the same situation: patients are left waiting for more than an hour to be called, while there are empty rooms and nurses without patients at the time. I understand that unexpected situations can happen; however, the lack of organization and excessive waiting time cause significant inconvenience to patients. I kindly ask that this situation be reviewed so that the service can become more efficient and respectful of patients' time. Thank you for your attention, and I look forward to your response.

I would like to say that Joseph is one of the best there is in helping others. On this particular…read moreday, I was feeling very worried about my condition and really wanted to get an ultrasound in order to make an emergency decision. With the weekend coming up, I was unable to reach my own doctor and even Urgent care was booked for the rest of the week. I checked on Yelp and found Josephs great reviews and sent him a message about my condition. He immediately responded and told me he could make time at the end of his work day to help me do the ultrasound (knowing my condition). Whats really great is that I could pay out of the pocket at a great price without worrying about my medical insurance limitability, which most places will not take. On the same day, I drove to his office in the afternoon and met him. I told him about my worries and he was just so understanding, comforting and told me he would do his best to find any issues and would even provide a note to emergency in case he found something that needed immediate attention. As we went through the ultrasound he kept reassuring me about things, and did a super thorough scan of the area I was concerned about. He provided me with a lot of information, including images I could take home and a report that was sent to me within a few hours. I learned a lot about the scan and felt like I was under the care of someone who really wanted me to pull through. I feel he goes 100% in the work he does! I'm very grateful Joseph was there for me on this day and I don't know how I would have coped if I didn't find him here on Yelp. He is one of a kind and one of the Best there is in service and caring for patients. All around super cool person and truly a gem, Blessings!

Just had an abdomen ultrasound done today by Joseph who I found to be very professional,…read moreknowledgeable and friendly. Joseph has over 20 years of experience and it shows! He was very informative,answered all my questions, and explained the images with details. Smart Health Screening is an out-of-network provider under my insurance but I decided to go with it because nowadays honest and genuine customer care is hard to find. Keep up the great work Joseph. I highly recommend this business.

This company is very accommodating! I am from Los Angeles and my mom had to get an xray done for…read moredental work. Our dentist is from Santa Clara so we have to travel whenever we do dental work. I wish I got the lady's name who helped my mom out because she was very nice and professional. She also made sure the images she took from the xray were correct because she knew we travelled far. Very helpful!

My experience with Reveal Diagnostics was great!…read more I recently had a scan done by Reveal Diagnostics. However my dental insurance didn't handle my claim as I expected. I called my dental insurance couple of times trying to explain the situation but that didn't work out. So I called Reveal Diagnostics seeking for help. Turned out that was a great move! My phone call to Reveal Diagnostics was answered by Elyse. After I briefly explained my situation, Elyse immediately provided the help that I needed most. She offered me with her direct line number and suggested me to arrange a direct converstaion between my claim handler and herself. After a quick conversation between them, my problem was resolved to my satisfaction. I'm very impressed by Elyse's professionalism and customer care experiences. I will definitely share this story with my friends and recommend Reveal Diagnostics if they need the similar services.

I visited the Mountain View LabCorp site over the summer for a blood draw. I had ordered the test…read morethrough Ulta and I was very confused as to why LabCorp's Phlebotomist was drawing blood for Ulta? Inside the blood draw room, there were over 100 vials of patient's blood in sealed test tubes sitting upright in racks. Hmm. I wondered why these weren't in a refrigerator. I also was surprised that there were metal Lab Specimen pick up boxes bolted to the outside wall of the building. It was very hot the day I visited the lab and the sun was beating down on the Lab Specimen pick up boxes. One said LabCorp and the other said Quest. The Phlebotomist was very prompt and came out to get me in the lobby on time. She was very sweet. I did not have a good experience with the draw, however. She used a large gauge needle without a Butterfly. It felt like she hit a nerve, or tendon when she inserted the needle. Right after the draw, I had pain right below where she inserted the needle. When I opened an closed my arm it hurt. This continued for a month. I have Ehlers Danlos Syndrome, a connective tissue disease and my tissues are very fragile. I should have asked the Phlebotomist to use a smaller gauge needle, but I had forgotten. I share my experience with a UCSF Phlebotomist who told me that it sounded like the LabCorp Phlebotomist was in training, because it it standard procedure to use a smaller gauge needle on a very thin arm and a butterfly is always used, as well. When I think about the 100 + test tubes of patient's blood sitting on the counter, I wondered, if the way specimens are stored at this lab location, may have something to do with all of my tests be negative. It is food for thought.

They're always short of staff. They constantly change the mode of their acceptance from center to…read morecenter. You must check before to see that it is not with appointment.

The staff here were very nice! I had to get urine drug test for new job. I walked-in at 8am on week…read moreday and there was no wait. Obviously if you come during ur lunch break or after work there will be a wait when everyone wants to go. I actually wouldn't make an appt because they can be off schedule. I wish I hadn't gone pee in the morning because you really have to fill the whole cup. And don't drink a lot beforehand because that can dilute the test. Overall the staff were very nice so I would come here again.

I had to take a pre-employment drug test within 48hrs of offer acceptance. but the earliest…read moreavailable appt at any site was 3 weeks out and "no walk in for drug test"! had to call the recruiter several times to extend the deadline (and my work start date). and on the day of the appt I get a call that the site has. computer problems so I should go to the nearest other 2 sites and "they will take care of you. sorry for the inconvenience". So I rush and I arrive at the alternate site and they know nothing about this "diverted customer situation" so instead of honoring the appt, was treated as a walk in with 2hr wait!!! absolutely ridiculous and awful service. it is clear they have a captive audience of corporate customers and complaints like this is ignored and do absolutely minimum and take their merry time to clear the queue. I hope I NEVER have to deal with them EVER again.

last year Elcamino imaging found something on my breast and they ordered an extra ultrasound to…read moreclear me. this year my doctors office requested for regular mammogram after I waited for more than 45 minutes the radiology technician that I need to go for the 3d Bilateral , ultrasound and sonogram and they did not take the regular mammogram. . I asked the technician how come Elcamino folks did not tell me about all these test and might have asked my doctor about it. I told them thank you very much for wasting 2 hours of my time. Does the technician makes a call on my health or will my Doctor call on my Health. who gives the radiology technician this much freedom to make a decision not to take the mammogram. I am not going back. I feel like this place is collecting $$$$$

my physician prescribed an Abdominal CT scan at the El Camino hospital imaging center. few weeks…read morelater after the procedure, I got a bill of $14000 for a simple 15 minutes CT scan. The same procedure costs around $1500 at other imaging centers close by. My insurance pays ~$7000. I contacted the billing department and agents all said that hospital imaging service is just plain expensive and I should have asked the cost before signing the paper that I am responsible for the cost. However, I was never told ahead of time that I should get an estimate. This kind of predatory billing practice by the hospital is just plain wrong and everyone will just end up paying more, a lot more than the market rate. I reached out to my insurance company to file an appeal but there is nothing much they can do since they can't change the billing from the provider. I messaged back and forth with the billing department to no veil and the last agent even hung up on me!!!! I finally reach out to the customer experience line at El Camino Hospital and the agent is polite and professional. He takes my complains and promised that he will reach out to the director of the imaging center. I have a feeling that I will end up swallowing the bill but it is a lesson well learned.

Efficient and professional X-ray service. I had a number of full mouth X-rays required by my…read moredentist. The receptionist was clear and concise in scheduling my appointment and could accommodate my preference. The appointment was handled with no issues and payment was easy and contactless. The technician who performed the X-rays was very quick and patient and I appreciate her clear communication.

Technician was rude and demeaning. She made fun of my underbite, tried to push my chin in despite…read moreme telling her I was born that way. Then she started asking questions about how I'm able to eat with those set of teeth! The nerve!

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

This was my first time doing a body spec scan and I didn't really know what to expect. I have been…read moreworking out pretty regularly with Orangetheory fitness, where they will sometimes perform an InBody scan to measure your body fat and muscle and weight and progress in improving these as your workout regularly. But even OTF is upfront about the fact that the DexaScan is the most accurate measurement tool. So I wanted to sign up for a DexaScan to get a baseline measurement of my physical state. They have many different packages, but I just went with the 2 scans per quarter (3 months) for $79.95, which comes out to about $40/scan and seems reasonable. Signup is easy, all done online via their website. You choose a date and ~15 minute window and just show up a few minutes early. The parking is easy, with plenty of spots in the lot behind the building. There are two semi-walled off "rooms" where the machines are located, one in each. It's basically a giant table and an x-ray machine. You lay on it for about 8 minutes and it's done. The guy who did my scan, Juan, made sure to wipe down and disinfect the surfaces before it was my turn. And my results were emailed to me within 10 minutes of completing the scan. All results are saved in your online BodySpec profile. I'll be back in a few months time to see if I've improved!