I would like to say that Joseph is one of the best there is in helping others. On this particular…read moreday, I was feeling very worried about my condition and really wanted to get an ultrasound in order to make an emergency decision. With the weekend coming up, I was unable to reach my own doctor and even Urgent care was booked for the rest of the week. I checked on Yelp and found Josephs great reviews and sent him a message about my condition. He immediately responded and told me he could make time at the end of his work day to help me do the ultrasound (knowing my condition). Whats really great is that I could pay out of the pocket at a great price without worrying about my medical insurance limitability, which most places will not take. On the same day, I drove to his office in the afternoon and met him. I told him about my worries and he was just so understanding, comforting and told me he would do his best to find any issues and would even provide a note to emergency in case he found something that needed immediate attention. As we went through the ultrasound he kept reassuring me about things, and did a super thorough scan of the area I was concerned about. He provided me with a lot of information, including images I could take home and a report that was sent to me within a few hours. I learned a lot about the scan and felt like I was under the care of someone who really wanted me to pull through. I feel he goes 100% in the work he does! I'm very grateful Joseph was there for me on this day and I don't know how I would have coped if I didn't find him here on Yelp. He is one of a kind and one of the Best there is in service and caring for patients. All around super cool person and truly a gem, Blessings!

Just had an abdomen ultrasound done today by Joseph who I found to be very professional,…read moreknowledgeable and friendly. Joseph has over 20 years of experience and it shows! He was very informative,answered all my questions, and explained the images with details. Smart Health Screening is an out-of-network provider under my insurance but I decided to go with it because nowadays honest and genuine customer care is hard to find. Keep up the great work Joseph. I highly recommend this business.

Great service. Very convenient location. I've actually been using their company's services for…read moreyears... since the days they operated out of a roving van, visiting gyms around the area, and it's fantastic to have a permanent, physical location so close.

I had a very frustrating experience with BodySpec and would not recommend them if you care about…read moreaccuracy and consistency in your body composition data. My report initially contained a confirmed processing error. After I pointed it out, they "reanalyzed" the same scan and uploaded corrected results -- but the numbers for the exact same scan date (October 26, 2025) are different between the old and new reports. This includes different body fat percentages and lean mass values for the same scan, which should never happen. Despite this, they insist the updated results are "accurate" and refused to offer a complimentary rescan. What's more frustrating is that when I asked for clear validation (what exactly went wrong, what changed, and why the two reports still show different data), they avoided directly answering the most important question: why the same scan still produces conflicting results across reports. That lack of transparency is unacceptable. If a company cannot guarantee consistent results from the same scan, then the reliability of their entire service is questionable. I rely on these scans to track real progress, and this experience has completely undermined my confidence in their data. Reply to BodySpec: Once again, I want to re-emphasize that you've changed the results for the same scan THREE times!! Imagine if I had trusted your data from the beginning and never contacted your team to look into it -- I would have been relying on the wrong data. What's the point of doing the scan if the data is incorrect? All I'm asking is for you to compensate for YOUR MISTAKE by allowing me to have a complimentary rescan, and I'll let this go. But your customer service has dodged my question and is essentially saying "trust me on the data." How can I trust it after my data has changed THREE TIMES?

This company is very accommodating! I am from Los Angeles and my mom had to get an xray done for…read moredental work. Our dentist is from Santa Clara so we have to travel whenever we do dental work. I wish I got the lady's name who helped my mom out because she was very nice and professional. She also made sure the images she took from the xray were correct because she knew we travelled far. Very helpful!

My experience with Reveal Diagnostics was great!…read more I recently had a scan done by Reveal Diagnostics. However my dental insurance didn't handle my claim as I expected. I called my dental insurance couple of times trying to explain the situation but that didn't work out. So I called Reveal Diagnostics seeking for help. Turned out that was a great move! My phone call to Reveal Diagnostics was answered by Elyse. After I briefly explained my situation, Elyse immediately provided the help that I needed most. She offered me with her direct line number and suggested me to arrange a direct converstaion between my claim handler and herself. After a quick conversation between them, my problem was resolved to my satisfaction. I'm very impressed by Elyse's professionalism and customer care experiences. I will definitely share this story with my friends and recommend Reveal Diagnostics if they need the similar services.

Beware that their call center frequently schedules patients by mistake for Mountain View in…read moreScottsdale AZ. Be sure to check your scheduled location. I found the office and technician to be fine.

I saw all the negative reviews about SimonMed Imaging. I will admit that when I went to the RWC…read moreoffice, they told me they don't do x-rays on Wed. This was not clear on their website. Also, I got too many calls and texts from them to come in. The RWC receptionist told me that I could go to the Montainview office. It's very close to my gym so I went. Based on all the negative reviews re: rudeness, long waiting time, etc. I expected the worst. I couldn't have been more wrong. The receptionist, Audrey, I believe, was warm and friendly, and so was the x-ray tech, Kathrina. I didn't even have to wait a minute. They took me right in. In fact, Kathrina was so friendly we ended up talking for about 10 minutes after the x-ray (which went very smoothly and professionally) was over (no one else was waiting for an x-ray). I ended up having a VERY positive experience, contrary to so many of these reviews.

I have been going to WRI for over a decade. They have been very helpful from scheduling…read moreappointments to assisting me with insurance billing. It is always a good conversation with the doctors and staff there both medical and non-medical related. :)

Called Menlo Park office to see if this scheduled memo will be covered by insurance. The lady kept…read moreon saying she had no idea which is fine but other diagnostic places will call the insurance to confirm. Based on her response, canceled the appointment to avoid any billing complication as many other reviewers had experienced. Suggestion to Dr. Cuter man that office staff needs a refresh lecture on customer services.

last year Elcamino imaging found something on my breast and they ordered an extra ultrasound to…read moreclear me. this year my doctors office requested for regular mammogram after I waited for more than 45 minutes the radiology technician that I need to go for the 3d Bilateral , ultrasound and sonogram and they did not take the regular mammogram. . I asked the technician how come Elcamino folks did not tell me about all these test and might have asked my doctor about it. I told them thank you very much for wasting 2 hours of my time. Does the technician makes a call on my health or will my Doctor call on my Health. who gives the radiology technician this much freedom to make a decision not to take the mammogram. I am not going back. I feel like this place is collecting $$$$$

my physician prescribed an Abdominal CT scan at the El Camino hospital imaging center. few weeks…read morelater after the procedure, I got a bill of $14000 for a simple 15 minutes CT scan. The same procedure costs around $1500 at other imaging centers close by. My insurance pays ~$7000. I contacted the billing department and agents all said that hospital imaging service is just plain expensive and I should have asked the cost before signing the paper that I am responsible for the cost. However, I was never told ahead of time that I should get an estimate. This kind of predatory billing practice by the hospital is just plain wrong and everyone will just end up paying more, a lot more than the market rate. I reached out to my insurance company to file an appeal but there is nothing much they can do since they can't change the billing from the provider. I messaged back and forth with the billing department to no veil and the last agent even hung up on me!!!! I finally reach out to the customer experience line at El Camino Hospital and the agent is polite and professional. He takes my complains and promised that he will reach out to the director of the imaging center. I have a feeling that I will end up swallowing the bill but it is a lesson well learned.

I did not have a good experience here. All they care about is making the most money. They treat…read morepeople like crap and think about how they can get the most money out of you. Just look at all the people that left negative reviews about this place. There is a common denominator: greedy and poor customer service. I usually don't write reviews, but for places like this, I don't want others to go through what I went through. Pain is already a headache but to have another headache with these guys.... NOT WORTH. Go to any other place. Customer service may not be great but at least they won't be going after your money like these guys.

I would give them zero stars if I had the option to do so…read more I had my MRI done almost one month ago, I've made three requests to have my files sent to a surgeon, I've followed every instruction that they have given me to get my files transferred, and it still has not been done. Meanwhile, I am in excruciating pain. They are impacting my ability to get treatment, because they can't process a simple file transfer. I wish I would have read the reviews citing their inability to transfer files, unprofessionalism, poor communication. Never again.

Stanford Medical ordered the MRI and scheduled it to be done here, in downtown Palo Alto. It's an…read moreeasy trip off of the 101. There is plenty of parking. Easy dropoff access for those with mobility issues. Lovely neighborhood pocket park right around the corner should you need a place to just breathe. Variety of restaurants and cafes on the next block north if you need a bite to eat. Waiting room is smallish and has a tv running nonstop in one corner. There is also a charging station for phones and tablets.

Great place to feel awful. Better place for all the great care and assistance. Thanks .read more

My experience with Valley radiology was a good one through and through…read more I initially called them after seeing my doctor. They got my doctor orders within an hour and contacted my insurance company. One day later after receiving the go-ahead from my insurance company Valley radiology called me back and made an appointment. They sent me a pre-registration form via email and text., when I came in today from my 1pm appointment; they brought me to the back room at 1pm for my MRI. The technician was very nice and looked over my form carefully and asked me a few fallow questions. The whole procedure took about a half hour..

Poor receptionist Brook,…read more Very bad customer service, as I wasnt able to have payment on site and would prefer mail in payment... she won't give the approval.