I was helping a friend move apartments and Enterprise Truck Rental made it so easy! I had…read moreoriginally secured my reservation online, and was contacted by phone a few hours later to double check my booking to get everything prepared for the rental the next day. Upon arriving, Victoria was incredibly helpful and knowledgeable. It was a busy morning with phone calls and other clients, but she handled everything efficiently with her coworkers. The vehicle was great and it made the stress of moving super easy! Around mid afternoon, we saw the traffic forecast would have us arrive back to the Enterprise after we had originally planned for. We decided to call the office at around 3pm and they gave us detailed instructions on how to return the keys and where to park as they would be closed at 5pm. If you are looking to rent a truck, this is the location to go to! Everyone is very kind and professional, and very helpful. And they have great deals for their vehicles.

(Ryan Reynolds voiceover)…read more The vibe is truck-van emporium adventure extravaganza! Jose warmly greeted us! We had to go with the 12 seater! Mercedes of course. I'm using my Ryan Reynolds voice. Jose walked us through the DEF procedure. The vehicle was perfect! Victoria warmly greeted us upon our return. She is so kind, gracious, and dare I say even familiar with Led Zeppelin. Wow! The service, the selection of vehicles, and the seemless check in check out were splendiferous! Will be back! Thanks, Jose & Victoria! Woohoo!

I had to rent a truck to help my daughter move her one bedroom apartment furnishings from Mountain…read moreView to Berkeley. We waited til the last minute and there were no U Hauls available so we checked Yelp and saw that Ryder was highly recommended. We called and after getting a bit of a runaround on the phone and getting put on hold a couple of times, we got through and reserved our 16' truck. We showed up at 7:15 am to pick up the truck and the person who helped us, Monica, couldn't have been more friendly and helpful. She got us on our way with a smile. I had some trepidation about driving a big truck but it was very easy! It was a Isuzu with the cab over the engine so visibility was great. The large truck handled surprisingly well. We got to Mountain View, loaded up the truck and drove to Berkeley with no trouble at all. I returned the truck this morning and had a very easy time driving down 880 from Berkeley. Note: even floored, the top speed of the truck is 65 mph. I brought it back and even got a refund from my estimated cost. All in all, a very good experience if you have to rent a truck.

Every time I rent a trucks for the holidays, it's been a nightmare. Usually they will lose my…read morereservation in the system, or say they only have one truck. Then to top it off the trucks I do end up getting, have always had problems. 1. Cooler unit not working had to get a tech out and basically paid for a day when the truck couldn't be used. Hit up customer service and haven't heard back since. 2. Check engine light on have to get the truck towed to my location 3. Don't have the truck size from my reservation and end up giving me a 16 footer instead of 26 I can keep going on a on because I'm the idiot who continues to give them second and third chances over the years not realizing I could've just gone to their competitor who I found is down the street, Monarch. If someone is reading this I would love to give you the juicy details of all the experiences over the years. Sad part about it is, no one ever reached out or offered any assistance for all the occurrences.

It was a successful long distance move thanks to reliable, clean and appropriate equipment (truck)…read morefrom Penske. The support team at both ends of the rental were helpful and made the experience quick and easy. Thanks!!

Im a shuttle bus driver for WeDriveU We use Penske…read moreexclusively around the world because we are global as Penske as per WeDriveU accounts payable department Penske is 1000% GARBAGE Piss poor work, piss poor quality control. As a professional driver & auto mechanic since 1990 I inspect my bus 4 times daily Each time before & after shifts As drivers we log in & document all of our inspections on SAMSARA for our safety managers, fleet managers & Penske everything is time stamped by driver & mechanic I ALWAYS inspect busses on Penske property before leaving after repairs & maintenance Frequently work was NOT performed or performed poorly... Examples Old oil filters Mushy brakes Brake pedal bottoms out, does NOT return Alignment still OFF AC warm

Pretty decent service. I had a tow hitch installed on my Tesla Model 3 here, and it was about the…read morebest deal available, aside from DIY. It took a bit longer than they estimated, but the staff were friendly, and there was a place to sit and wait. Can't complain.

got additional charges that i declined multiple times. refused to refund it even tho i declined on…read moreboth checkout before coming in and in store.

This is the trucking company everyone should use. If you just take a second and compare them to…read morePenske, you will find that you will get an identical vehicle for nearly half the price. Why spend more money on the same equipment? The service is good, and if you order ahead, they will confirm a day before pick up. You go in, get your truck, and go. The new location is also fantastic.

Long ago I learned my lesson with this place. They are out of control when it comes to repair work…read morecosts. So many problems with this place. Just don't go here. All the bad reviews you see are the truth ! I would have been better off going to Tec Equipment in South San Francisco who has always been there for me and never ripped me off

I went online to pre-order a trailer. I received a reply confirming my order. I was told they would…read morecall the day before. On Friday they called to let me know that the trailer was only available in Santa Cruz. I was given the option of picking it up on Friday for free, I thought that ordering it a week early that they would have something available close to my home. Now I have to get to Santa Cruz before 445 pm. Or waste time tomorrow when I planned to start loading up the trailer. So I had to waste my time and gas driving over the hill and getting stuck in traffic. The only reason for 2 stars was when I dropped off the trailer in San Diego. The guy at the return lot was extremely helpful. He told me to just drop it and he would send a receipt. By the time I pulled out of the lot I had received the email. Maybe not all U hauls are crappy,just the Milpitas location

Excellent experience renting our U-haul from this location! Moving is always so freaking stressful,…read moreand anything that can go wrong usually does go wrong ...but these guys here made it so smooth for us. Explained everything perfectly, helped us so much and went above and beyond in customer service! Thank you guys so much!

Great, easy self storage! Karen is super helpful for anything. No problems at all, highly recommend.read more

Came in Tuesday morning and was greeted by Karen, a very friendly lady that took her time to answer…read moreall my questions. Thank you Karen for your time and the complementary water.

It has been sometime since I updated my review of this fantastic company…read more Hengehold is basically a place to rent or buy commercial vehicles and pickups. In my case, I needed a pickup truck to haul pressure treated wood from an old deck to the landfill for disposal. They are excellent customer service, the trucks are in good working order, and the prices are good. This has remained consistent in all the years I have used them

We've rented from Hengehold twice for Burning Man, 2024 (15' box truck) and 2025 (24' box truck)…read more We've had bad experiences with other rental companies in the past (U-Haul, Enterprise, you name it) so we wanted to go with a local company that seemed to invest a lot in a great customer experience. The first time had no issues. The second time, the truck failed on us Friday night [more details are below], and we had to get a last-minute rental from Enterprise, while also locating a parking lot where we could leave the faulty truck. Hengehold was not reachable because they are not open on the weekends. Then, we had to spend time/energy unloading and reloading a new truck, and a friend had to stick around on Monday to eventually get that truck towed. Hengehold refunded us the full amount. Knowing the Burning Man general schedule (which is the same every year), and as a business that must draw in a ton of revenue from the event, I'm surprised that they are not open on that Saturday/Sunday to help with these issues and provide replacements. I'm leaving 2 stars here (instead of 1) because their customer service (when they're open) has been easy to talk to and work with (including the refund part), and because we still had a positive experience the first time. We will still consider renting with them in the future. ================== More details on the second time --- We drove the truck from Palo Alto to San Francisco on Friday, and spent the day loading in our supplies. We drove the truck out that night from SF headed towards Reno, and within 1 mile it started malfunctioning. The dash said there was an SCR malfunction (see picture) & the truck started beeping. We called a technician (not affiliated with Hengehold, since it was out of hours) who spent an hour with us running tests and said there was a clogged DEF catalytic converter. He hypothesized that possibly 1) just over time they wear down or 2) bad DEF in there that caused it to happen faster than normal timeline. He said there would be large overhaul of the system needed and that it was not fixable over night. "It's absolutely not getting to Reno". When we started driving again it wouldn't go more than 2 mph.