Bought two new cars from Silko. My 2011 civic went fine and smooth, no complaints. I went it with a budget and they were able to work with in my budget, actually below my budget which was great. My second car was a 2013 CRV, not as smooth as my Civic but still good. The salesman wouldn't really work with us on the price but we were able to get the car we wanted, a small bit up above our budget. We were able to drive off with the new car within 2 hours of signing the contract which was great. Would I recommend Silko, yes but do your research on their website before you go their. If you can work on a price quote via email, it will help you. read more

We went to Silko Honda the other day on a scouting mission. We were attempting to gather information on which to make a decision about acquiring a new car. Specifically, we wanted to see the 2017 Honda CRV. We did not intend to buy a car. On our arrival we were immediately met by Stan Ennis of the sales staff. He inquired as to what we were looking for and then took us to the section of the enormous lot where the CRVs are kept. He described the different styles and trim levels and based on what we were considering, pointed us to the EX model. Stan explained in great detail what is in the EX and how it differs from the other CRVs. A test drive was offered. Before embarking, however, he explained the features of the car and gave a tutorial on the workings and especially the safety features. A lengthy test drive ensued, during which the car behaved admirably and we tested many of those safety features. Back at the dealership, we spoke about the car and he asked if we were ready to buy. We had no intention of buying a car that day, but we did inquire as to the numbers. The usual back and forth about price, trade, financing, etc ensued. It is the most distasteful part of car buying, but Stan handled it in a gentlemanly fashion. An agreement was reached. We were passed on to the business office where Melissa Barr prepared the sale in a very professional manner. As we were pressed for time, we arranged to return the following day to finalize the sale. On our return, we wrapped up the sale and Stan took us on an even more detailed delivery tutorial about the car. He is the most knowledgeable vehicle salesman we have encountered. And his low-pressure demeanor and professionalism added to the positive experience. read more

I have never dealt with such incompetence. Let me list my issues: 1. Changed timing belt on sons car, but somehow wiring harness soaked in anti freeze and needed electrical replacement. 2. Got tuneup on truck and paid for rear end fluid to be changed. Big surprise not done, but paid for. 3. Got tires and front end alignment for sons car, one problem they never tightened bolts. 4. This one is the best, got oil change on sons car, engine gone, ran out of oil. Lets see, car does not burn oil and just received an oil change. Probably a coincidence. To sum up, you can buy a car here if you want, but would not have them change a wiper blade. read more

Car Buying Experience December 30th & 31st 2019 Having expressed interest in a 2020 Honda Odyssey, having owned two Odyssey's prior. We found the color of choice at Silko, my husband went out on the 30th of December, and was aggressively met at the door by Emilo Silva. Explained interest looked at & drove the car. Did the paperwork on this day, and was told I was approved on financing at $601.00/ per month over 84 months. Which I agreed was fine, with $100.00 down. It was cold blistery day & my husband, indicated the two of us would be back the next day morning, due to the weather. Contacting Emilo the next morning by email, asking if the car had been prepped and all was on ready. He indicated by PHONE - yes, come on out. Arrival on the morning of the 31st as promised, we had to wait for an hour to SEE Emilo, then listened to lame bonding ritual, sales rap and waited another 45-60 minutes to do the paperwork with the Business Manager, Stacey Seal / To our utter shock, he started with his finance pitch and stated the best he could do was a $647.00 per month payment over 84 months. What happened to yesterdays approved - NO clear intelligible answer was tabled. New deal, different babble - the ground moves quickly here at Silko, on representations, Emilo, blames the Business Manager, Chris Casey and claims he needed another bucks to do the deal, sleazy at best. I have a Masters Degree in Psychology, and I have never seen a shuffle amongst staff such as this. By this time we are moving on 3 hours on the floor dealing with this double talk, we are both FRUSTRATED BEYOND WORDS. But it's not over, we agree and Stacey Seal tells us to make a few payments and come back, and he would re-write the financing for a lower payment. OK, Where's the car Emilo, it's NOT PREPPED and we wait longer. All New cars (particularly) get a delivery talk by the Sales person, Emilo, gave us a slap dash talk - and this, and that and bla, bla, bla. We remain less than 60 days into the car, unable to do pre-sets and other functionality not in the manual. We drive off the lot and a mile or so down the road, notice the FULL TANK OF GAS as promised was 3/4 full. Go Back - we were toasted & upset by this point could not bear it. Subsequent calls & emails to Stacey Seal, on our disappointment & other matters were never returned, as well as Chris Casey, who had the mendacity to call and ask for the second of the $100.00 down payments, which I paid in cash. And asked why I was not happy ! Emails from Silko's Customer Support Team is an exercise in futility, young ladies who are VERY ACCOMPLISHED at word smithing eloquent excuses for this kind of customer treatment, by their staff - what they get paid to do. No Apologies, POOR, POOR COMMUNICATIONS - got the deal done, NEXT victim oops, sale ! HATTED IT - and if we could return the car we would, a real burr in our saddle ! So for ALL the positive reviews, good for them, people generally want to TRUST... OUR EXPERIENCE with Silko, STUNK ! read more

Stan was absolutely terrific! This was my first car buying experience and I was definitely a little nervous beforehand, but Stan explained everything thoroughly. He also made me feel very comfortable. My family has bought a few cars here before and we will certainly be returning. read more

We bought our 2018 Honda Odyssey here. They gave us a great price all negotiated ahead of time online. Didn't even mention any BS accessories, paint protector, any of that nonsense. Then they got me 1.99% APR when the best I got anywhere else was 2.49% (with full credit runs). At delivery the salesman, Jason Costantino, spent an hour running through all of the features of the car, answering questions, etc. Combined with the lifetime warranty and half off synthetic oil changes this overall was a bargain and a wonderful experience. Highly recommend! read more

This place is Horrible I bought a car from them and not even two weeks after my car broke down in the middle of the street. They also try to make you over pay, they gave me their rental so my car could get fixed and I scratched their rim on a curb and they are trying to charge me $500 for it when its not even a safety hazard. And they are so rude. I WOULD GIVE THIS PLACE 0 STARTS IF I COULD. read more

More than 5 star experience! I met with Emilio and he worked with me on finding me the exact vehicle I wanted and giving me a fair price for my trade. I didn't feel any pressure at all. I went in just looking to test drive and drove home with my new (to me) vehicle that night. When I went back 2 weeks later to drop of the title for my trade he took my car back to have it washed and when he returned it to me he said he wanted to give me better floor mats. I left with a fantastic new trunk liner and he called me a few days later to say he had 4 new rubber floor mats for me. I've never had a car salesman go above and beyond like this even after I had already signed on the dotted line. I'll definitely be recommending Emilio and Silko Honda to all of my friends and family. read more

We had a terrible customer service when we approached them to sell a car. They didn't even ask us if we were interested in trading our car. The "kind" gentleman that approached us asked us for a price and just said appreciate your effort and walked away. Please learn to advise your customer about various options and help them choose a good one. Basically do your job. Learn to respect your customers read more

Amazing service all around. The entire Silko team was extremely helpful and not pushy at all. Tim Colbert and Emilio are the friendliest and informative car sales people I've ever dealt with. I didn't even buy a Honda and they knew everything about the Dodge Durango I purchased. I highly recommend Silko Honda and thank their entire team! read more

My experience here exceptional. My family and I are happy with the way we did this purchase. Jason was very professional. He tried different ways to make it happen and everybody else involved in the transaction was very good to us. Thank you for everything. read more

Visited the dealership and a salesman meandered out to greet us. He was too lazy to get keys to unlock and show us inside any of the cars. He was not very friendly. Said a few thing like "Well these cars are all going to be sold so you better hurry and pick one". One of the cars we looked at had a huge dent which was rusting, on a 2008 car. "Oh yeah we'll get that fixed up before you buy it". Apparently cheesy sales guys and shady cars? Almost a caricature of sleezy car sales guys. Maybe if they hire some good sales people with some politeness and tact it would be worth a look. I shudder to think of the process of buying a car if this was the impression after 25 mins on the lot. Plenty of other dealerships in the area were great compared to this one, don't waste your time. read more

Might edit their slogan from Go Silko to NO Silko! Disappointing experience would be an understatement! They do not know how to treat people! They managed a string of broken promises, completely inadequate communication and though they brag about being in business for 40 years - it's hard to understand with the way they treated us! I even put a call in to the VP - Adam Silverleib - it's been over 2 days and no response. Sadly, that's in line with the rest of our experience. read more

Last night I bought a 2015 Civic from Silko. This is the sixth Honda I've bought from Silko, and quite honestly, this is my best way to explain it - for fifteen years now they've earned my business and kept me coming back. My salesperson for this was Juan, who's new to Silko. He worked hard to make sure I had everything I wanted for information - I came in looking at a CR-V, and went through three cars before I decided on what I wanted. Juan was patient and helpful throughout the process. I've been looking for my next car for a while, and I've taken my time carefully evaluating the options from a number of dealerships. When we'd decided on a car and I presented what I'd budgeted for a payment and money down, Maria in Silko's finance department blew us away by getting us a lower payment than I'd budgeted and a better finance rate than I expected. That was a very pleasant surprise, but it's also the second time Silko has managed this while I was buying a car. In the end it's no surprise that I went with a Honda from Silko, as they've been winners for me right along. If I sound like a fan, I am. I started off buying a 1999 Honda Insight from them fifteen years ago, and we've since bought a 2007 Civic, two Odysseys, and the car I traded in yesterday, an Accord, from Silko. Of the breakdown, the Insight, the two Civics, and our current Odyssey were bought new, and the Accord and first Odyssey were used but with fairly low mileage - 32K and 20K respectively. So, we've got experience buying both new and used from them, and we've not had a single bad experience from the first purchase until today. I have high standards for how businesses treat me and my family, and I really couldn't ask for anything more from a dealership. The other side of the coin is what happens after you've bought your car, and Silko regularly knocks it out of the park with service and maintenance too. Scheduling is a breeze, and they make you comfortable if you're waiting for your car. If you buy a new car from them, the first two years (or 25K miles) of maintenance are free. After that period ends, every other oil change is free. You don't have to request synthetic oil from them, because they use it by default. If you buy any car from them, new or used, you can go in any time you like for a free car wash. That really adds up over time, and regular car washes are a great way to keep your car looking good, but more importantly they help to keep anything from building up that might eventually lead to corrosion. I never feel like they're trying to sell me service I don't really need, and they are thorough with their service inspections. When you leave, you'll go home with some paperwork that shows in easy-to-read format how your car is doing using a bunch of measurements. You'll know well beforehand when your tires are due for replacement, for instance, because you'll get a colour-coded tread depth measurement with your paperwork that you'll see slowly change over time as you drive. I enjoy reading over everything when I leave with my car after getting it serviced. I love cars and I enjoy car shopping in a relaxed environment, and I'm consistently impressed with Honda's high quality. Silko is a great dealership, as they maintain that same standard of quality through their sales and service. I'm pretty sure this won't be the last time we buy a car from Silko. They've earned our business many times over. read more

I shopped here because they were the only dealership that had the car I wanted. They are very friendly for the most part. They have a good selection as well. After a couple days of coming back and leaving, I finally agreed for a specific price and interest rate. Of course I get all of the way to the end of the process to find out they straight up were saying whatever to get me to buy. I didn't end up getting the price we had negotiated and was absolutely frustrated. I would be very careful with them, watch every number and do not sign anything until you have completely read every single line. Oh and I forgot, I was going to go to another dealer across the street and they lied about when the other dealerships close so when I got there I couldn't test drive anything. read more

DISHONEST salesman...big surprise i know, a dishonest car salesman. I was in the market for a Honda a few years ago. I found a used one I liked but it needed a few minor touch ups from the body shop. It was a certified pre-owned honda so the car fax was available on the Honda website. I asked the salesman on three separate days i was there to see the car fax but somehow he just never provided it to me. The honda website car fax showed a previous accident. I verified the VIN to make sure. I asked the salesman if there were any accidents and he said........no. Liar, He eventually provided me with a slimmed down and purged copy of the car fax that did not contain the accident info. Sounds like FRAUD and border line criminal.....buyer beware with this place... I will never go back and made it a point to tell anyone who is looking to buy a car from Silko Honda. read more

I went to Silko Honda today and had a wonderful experience! I was in need of a Honda CR-V and they had exactly what I was hoping for! Everyone is so friendly, had a great attitude and I was so pleased. My sales associate Stan Ennis really took the time to answer all my questions and was a great person. Everyone honestly there was amazing Also, Matthew Sherman and Ira were extremely helpful to me and would recommend them to anyone!!! Michelle G read more

Buyer beware!!! They advertise low prices on cars then hit you with fees that raise the price of the car by almost $1,200 dollars. I am from RI, less than 30 miles away they were going to charge 199 for wheel locks I don't want, almost 500 in their dealer fees and then another close to 500 because I am from RI and this is to assist in registering the car-NONE OF THIS INCLUDED sales tax-yikes! Appears they hit everyone w fees-read other reviews, too before you go there. The wheel locks are really a scam! read more

As a Raynham resident of over 15 years this was my 3rd time doing business at Silko. Obviously each time was a positive experience or I would not have come back. My 1st was a lease. There were a few discrepancies upon finalizing but they made right of them. My 2nd was a pre-owned purchase. Again, there was a difference regarding the rate but Silko did what they had to do to honor the original discussion. Most recently I went with my daughter to help her lease and everyone left happy. This was also the 1st time we had an experience with a female in sales and it was pleasant and she was very approachable and professional as was the rest of the team. I still service my existing car here as well (about 50% of the time) and have nothing bad to say about that side of Silko either. read more

Price and price only, was determined prior to arrival, bought the car and probably shouldn't have but did . Thay make it very difficult for you , misleading information ,wheel lock charge , interfering with registration process . Just straight lying . read more

VERY DISAPPOINTING! Located a vehicle I was interested in at Silko Honda. I emailed and confirmed that the vehicle was in stock. I called the night before and had sales person (Darnell) confirm that the vehicle had a trailer hitch. Arrived the next afternoon to see the vehicle, but unfortunately the vehicle was not the same one the were advertising. The vehicle with the matching VIN was one year older (2013 instead of 2014), Higher mileage (almost an extra 1500 miles), tan leather seats (instead of black as advertised) and no trailer hitch (which, again, I had confirmed prior to my arrival). The salesperson (not Darnell) tried to pass this issue off as my mistake, and VIN I provided was for the 2013 vehicle. Luckily I had the VIN and vehicle specs printed out, and email confirmation from the dealership, so I could point out the several reasons why the 2013 was not the vehicle advertised Since I had done my due diligence, drove almost an hour each way to the dealership, for a vehicle that was never on property, it seems like the classic bait and switch tactic. You be the judge. read more

Brought my car into Silko for service this morning... might be the last time I give this dealership my business. I needed to have a basic service done and was told by the appointment scheduled to bring my vehicle into the main service center vs. express center. I was checked in by Jared Robbins and immediately got a bad taste in my mouth. He asked what I was I was bringing in my vehicle for, I explained, and his immediate response was "why did you bring it here? This service is always done at the express side." It seemed like I was now a bother to him. I'm choosing to give my business to this dealer and it's service department. This might be the last time if the service is not improved. Not good Silko, not good. read more

Jason was a great salesman and he got me a great price on my 2017 Accord!

Got to my appt. 20 min early. Right off the bat I was insulted by the trade-in value and ready to leave. Manager Chris came over and worked with me. 1st the lease option did not work for me and so we moved on to the buying option. After some back and forth, I decided on a used vehicle. They knew how adamant I was on sticking to budget and not doing a credit check until I was sure. (Credit checks bring down your score). I was even putting money down. After 2 hours, and signing paperwork, they tell me they don't have the title. They had this car since August and still no title! They tell me it will be a few weeks to get the title. No thank you. Again I was ready to walk. They offered me a couple other vehicles but none of them panned out. So after 2 and half hours, no lie ( 2:30 - 5:10), of wasting my time, I told them thanks but no thanks. Seriously guys?!?!??! This is why salesman get a bad rap and people hate car shopping. read more

I had very poor representation from a finance manager at Silko Honda , when Iwanted to purchase a car. The salesperson showed me a car that was just what I was looking for. When I met with the finance manager, it was the worst experience of my life. For 3 days Stacy had me coming in to get the car financed. I was given all the paperwork to complete like I had purchased the car. Finally after 3 days of lying to me like he was sure the car would be financed, after completing the paperwork. I was told I would need a co-signer. I have been purchasing cars for over 40 years, I have never been so disappointed in my life. I will never recommend Silko Honda to anyone. I believe I was discriminated against because of my age. I am 80 years old. read more

I purchased my last vehicle at Silko and have only had it serviced by their team. It was almost 10 years old so I was thinking about purchasing a new one. It is because of Jamie in the service department I purchased from Silko. He was great. He explained the service I was having done and he kept me informed the entire time. I went back at the time he said it would be done, and it was. It was his exceptional customer service that made me not even look anywhere besides Silko. That was just the service experience. I worked with Tim in sales. He was also exceptional. I never felt pressured and he made it a seamless and stress free process. He also kept in touch with me and up to date on the process. I will recommend Tim to anyone looking to purchase a vehicle. I also want to mention Juan in the Business Office, I know he was busy the day I came in but he was still super friendly and didn't rush us at all. He made sure we explained everything. Their commitment to service has made me a Silko customer for life! read more

After negotiating a price on a new CRV, the manager offered me a terribly low trade in offer. I had the car looked at by 3 dealers prior to letting Silko look at at. They offered my only 1/2 of what all the others offered. read more

Wait times seem sort of long(my oil change appointment took longer than the time i did a walk-in). but that's my only complaint. Great communication was a plus. They were clear on any potential issues and pricing, etc. read more

Took my vehicle into service this morning. I arrive at the main service area, garage door wouldn't open. After a few minutes I was greeted by a servicemember which directed me to the other side "express service" center. Quick fast service, overcharged me by $22 but soon gave me the credit for a next visit. read more

We bought a CRV from Silko yesterday. We could not have been more impressed. We dealt with Arthur and from start to finish, he was personable, up front with everything and went over the car with a fine toothed comb. We had a great experience! I was driving home tonight after only having the car a day, when the tire light came on. I drove to Silko, they took the car in with no questions asked and realized I had run over a nail. The tire was repaired in 5 minutes. Arthur even came by to greet me and to make sure all was ok. Great staff, great service. Thank you! read more

Just came home from Silko Honda. I am a huge fan. I was VERY indecisive about what I wanted to purchase and the staff at Silko could not have been more patient with me. I went to 2 dealers that I have dealt with for years before going to Silko and they treated me better than all of them. Great deal on top of all of that. All of the employees seem happy to be working for a family owned dealership, I dealt with Jason Constantino in sales, Stacey and Juan In finance. Every one of them was 5 star. Disney level of customer service, I would recommend them highly to anyone, especially my closest family and friends. I am going to have a better day because of the care I received there this weekend. read more

Very disappointed in Silko Honda today. I have researched 7/8 passenger vehicles as my GMC lease is nearing the allowed miles. I had all the facts, incentives and information on several vehicles. I spoke with a person from their internet department and gave him all the spects that I wanted. I told him I had already been offered for the car dealer to buy out my lease or make the remaining 4 payments at 2 other dealers. He said Silko would do that as well. He called and gave me a price per month on a 36month/15,000 mile lease. I asked if their were any hidden costs on several occasions and he said NO. He asked that I come and meet with a Sales person and test drive the Honda Pilot. I told him that I had very little time and Silko was 40 minutes away and I asked again if there was any hidden costs above what was quoted and he said absolutely not. I went and spent 2.5 hours with the salesperson. I had to leave and his boss would call me in the morning with the offered ironed out. This morning I had to call Silko and at first everything was just as it was quoted to me until he mentioned that I would be responsible for the payoff of my Acadia and then I was told that they would add it to the current lease causing an approx $50.00 increase in the monthly payments. They lured me to Silko under false pretense and changed the deal at the very last second. I took time I did not have out of my day to go into Silko which was their intent. I will never do business with Silko again as they did not try and right a wrong. Instead they blamed me and accused me of miss understanding their internet sales person when in fact he lied to me to get me to come in to the store. I had all of the facts and did not miss understand this gentleman. Very bad business practice. Thank you, Cheri McLeod read more

Mistakes happen, but Silko's excellent customer service will have you leaving with a smile. I had an incident with Silko several weeks ago where I brought my car in for its 70,000 mile service only to realize a little over a week after that my transmission was leaking. I had to bring it elsewhere for emergency repair and called Silko to notify them of the issue. Matt in the service department got back to me promptly about the issue and after bringing the car in for a full inspection, agreed that the leak was overlooked on the last service. He apologized profusely and offered me a generous credit for future service. Like I said, mistakes happen, but it is how we deal with those mistakes that define us. It's hard to find an honest mechanic these days, but Silko has your back! read more

we had a appointment today everything went great had our oil changed as usual on contract on time today in and out so we could finish our errands . thanks every body was very pleasant as usual. see in 6 months for our next oil change have a nice day stay safe. read more

We just purchased our 5th Honda from Silko Honda in Raynham MA and have always been pleased never had a problem never been pressured never been bothered with cut throat salesman. Our new salesman (other one Anton retired) Ryan Cordaro was great for informative and very helpful. We highly recommend this dealership. read more

Just leased a 2015 Honda Odyssey, and while it's not our first time with the van, it was our first time at Silko, and the difference was night and day and we could not be happier. Previously, we had gone to Herb Chambers in Burlington, where we leased our first Odyssey and the service was awful, with disinterested and arrogant sales people. We walked out and they have lost our business for good. Geoff and Anton at Silko were so great to work with. They got us into the level of car that we wanted at the price we wanted to pay. Everything having to do with the car was done and ready for us to drive off the lot in 24 hours. Silko is a long drive from us in Medford, but we will happily do it again, and will recommend them to friends and family. read more

Silko did not honor their pre-negotiated internet car prices. It is a complete bait and switch. My sister and I each wanted to buy a crv. We had emailed Darnell back and forth and agreed on a price for both cars. We went in on Sunday and spent 3hours there, test driving the cars we wanted to buy. When it was time to write up the papers the business manager, Chris came to me with a different price from what we had already agreed upon. I showed the business manager the email chain of the car negotiation. He would not honor it. I am incredibly embarrassed. What a waste of my and my sister's time. I had convinced my sister to go to this dealership because I thought they were very up front with their pricing and it would be a smooth car buying process. I would never recommend anyone to go here. Silko should be ashamed. These are the dealerships that give the car buying process a bad reputation. Chris and Matt- You talked down to us for no reason. I don't want the sales rep to get in trouble but even he thought you guys were rude. He apologized for the way you treated us. If you are in the Boston area go to Honda of Boston. They matched my original deal with Silko and their document fee is $298, $100 less than Silko! Silko also took my registration and never returned it to me. I had to call to have it scanned back to me. I also want to respond to silko's response. I received multiple email after that close of business day stating "As we are nearing the end of our month we are way behind our monthly quota. So what this means is we need to take every deal possible!! Please let us know if there is anything we can do to earn your business. This weekend we will be considering all reasonable offers!!" This is obviously not true because they backed out of the deal we originally agreed on when we went there that weekend. Chris rudely offered to a deal almost $2k more than what we originally agreed on. I did not negotiate online to have to do it again in person. Do not fall for their tricks. read more

Stan Enis was my sales person for now two vehicles leased/purchased. He's respectful of price points and courteous. All around a stand up guy. Due to the amazing customer service both me and my fiancé have had we have got three cars for us, my fiancé's brother and my fiancé's mother vehicles with Stans assistance. If you're looking for a good valued reliable used car or that intoxicating new car smell he's the man for the job. read more

I went in to Silko hoping to lease a new HR-V. I was greeted by Rick Santos and he found the exact color I wanted. Rick walked me through the leasing process, was thorough with his information but never pushy. He really made me excited to lease a car through Silko. The sales manager Chris Casey came in to help us negotiate the pricing. Chris was very easy going and pleasant to work with. After going back and forth we finally settled on a price. I signed and am now an owner of a new HR-V!! Both Rick and Chris were so easy to deal with and really made this car buying experience great. I would highly recommend them and Silko Honda to anyone looking for a new car! read more

Worst experience and a waste of my time. Julio the manager was condescending and rude and was not willing to work with me to " earn my trust for business" the one star goes to the salesman Stan who was very helpful, supporting and friendly! Thanks Stan! read more