From the moment I walked through the doors, I was treated with such kindness and professionalism…read morethat I knew I was in good hands. The reception area was welcoming, organized, and made the entire experience feel effortless. It's rare these days to find a business where you're greeted with genuine warmth, but that's exactly what I experienced here. I especially wanted to recognize Emma at the front reception. She was incredibly friendly, patient, and attentive, making sure every question was answered and every detail was taken care of with a smile. She has such a calm, welcoming presence that immediately puts you at ease, and it's clear she truly cares about the customers. The entire staff was courteous, the atmosphere was positive, and everything ran so smoothly from start to finish. This was, without question, one of the best customer service experiences I've had in a very long time. Car Pros Kia Glendale has earned a lifelong customer, and I wouldn't hesitate to recommend them to friends and family. Thank you to everyone for making what could have been a stressful visit such a pleasant one!

great service and staff. Had some last minute issues before my road trip and they were able to take…read moreme same day and drop me off at Porto's Bakery while my car was getting serviced. Rod and the service girls were amazing !

I actually don't own an Acura. But hear me out…read more In some sort of freak glitch, I got locked out of my car right outside the service department entrance on July 8. My phone, bag, and literally anything and everything I would need to call for help were all inside. Of course, of course. I ended up running into this business and asked the two people working the front that day if they could help. They took time out of their day to try to figure things out for me. Eventually, when it turned out I would just have to call my roadside assistance, they looked up the numbers for me to call and let me use their office phone. That said, I wish I had gotten their names, but my flabbers were too gasted to ask. I didn't even think to step in and thank them once my door was popped open, which I realized once I got home and crashed out on my bed for a bit. So I hope this review can convey my gratitude to them instead. Thanks for rescuing a silly little Honda owner from a full-on mental breakdown. It would have been best if my car hadn't locked me out in the 90-degree heat on a random Wednesday afternoon. But I guess I got just lucky enough that it happened outside Acura of Glendale. I have nothing but faith in this business, based on the good, solid people working there. They'll take care of you. They took care of me.

I was incredibly disappointed in Acura of Glendale today. Last Saturday, I worked until evening,…read moreand when I tried to start my 2015 TLX, it wouldn't start. I checked everything I could think of, but I couldn't find the cause. Left with no choice, I parked the car there until Monday, and without a moment's hesitation, I contacted Acura of Glendale immediately to schedule an appointment for Monday morning. On Monday morning, I used the AAA Roadside Towing Service and, after many mishaps, finally managed to arrive at Acura of Glendale. It was quite a struggle to get there... Thanks, AAA! I dropped off my car and turned around to have a late breakfast. While I was eating, I received a call from Acura. They had clearly promised to contact me in the afternoon. Acura of Glendale told me that because my car had other aftermarket products installed (such as a front camera with recording capabilities), they could not fix it according to their policy and told me to take it away. Ah... I really went through a lot of trouble to get there. How many 10-year-old cars would there be without a front camera installed like that? I explained to them that I had already disconnected all the wires connected to my battery's negative terminal, but their answer was the same. What choice did I have? If they wanted me to take it, I had to. I immediately contacted a nearby place called Honcura, which is a long-standing shop with good reviews. The owner, who had a kind voice, readily told me to bring it in. I mentioned that my car had aftermarket products, but he didn't mind. My car is still there now, and those kind people are working hard to fix it. I was extremely disappointed with Acura of Glendale this time, and I think it was a really foolish thing to have wasted my time booking an appointment there without a shred of doubt. I went back because they were kind at the end, but I probably won't go again. I wish they would clearly state on their website or over the phone that they cannot assist if the AFTERMARKET product is in the car. I hope no one else wastes their time like I did.

Thanks to Hovhannes for always greeting us with positive mood. Such a great service as wells as his…read morepeer who loves working on Football gear :)

After having a not-so-great experience with our local Lexus dealership, my husband and I continued…read moreour search for a Lexus TX. While browsing CarGurus, I came across a TX 350 Luxury at Toyota of Glendale. Rather than inquire through CarGurus, I went directly to the dealership's website and submitted an inquiry. Mind you, it was after 8 p.m. and I was in the middle of getting my girls ready for bed, so I didn't give it another thought. I came back to my phone less than 30 minutes later to a missed call and text. I was immediately provided with an out-the-door price. No gimmicks, no unnecessary back-and-forth, just straightforward information. Needless to say, within 48 hours we made the drive to Glendale, test drove the TX, and signed the paperwork. We did have to wait a few days to take the vehicle home because we chose to use outside financing and declined having our credit run again as a backup funding source. That wasn't an issue for us since we weren't in a rush, and we picked her up on Friday! Gaby was our salesperson and she was great throughout the process, informative, responsive, and easy to work with. We will definitely recommend Toyota of Glendale to others. It may be a bit of a drive depending on where you're coming from, but our experience made it well worth it!

National auto leasing keeps their word! Top quality and the communication is excellentread more

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.

I had a great experience purchasing my car. It was a pleasure working with Winson. He answered all…read moreof my questions, kept me updated throughout the process, and communicated clearly about the vehicle's availability. He also coordinated with his team to ensure everything went smoothly from start to finish. I really appreciated how professional, friendly, and efficient he was.

We had an amazing experience with Winson Huynh at Lexus Glendale!…read more We had been looking for my husband's preferred color for the Lexus IS F Sport, which was very hard to find. We were willing to drive all the way from Anaheim to Glendale just to get the exact unit we wanted. When we found out that the vehicle was already reserved by someone else, Winson didn't give up on helping us. He did everything he could to make sure we had the next opportunity to get the car if the first buyer decided to release it. We ended up waiting almost a week, but Winson kept us updated throughout the process and made sure we knew what was happening. As soon as the vehicle became available, he acted quickly and helped us complete the transaction smoothly. When we arrived at the dealership, he took the time to demonstrate all the features of the vehicle and answered all of our questions. He was very professional, knowledgeable, patient, and genuinely helpful throughout the entire process. We truly can't thank Winson enough for helping make my husband's dream car come true! He went above and beyond for us, and we highly recommend him to anyone looking for a Lexus. If you're looking for a salesperson who will really go the extra mile for you, ask for Winson Huynh at Lexus Glendale! Thank you so much, Winson, for making this experience such a great one for us!

Ara exceeded all expectations from the first conversation…read more He was responsive, knowledgeable, and genuinely committed to getting me the right deal on a 7 Series BMW at Glendale BMW Pacific. Ara handled every step of the process smoothly, with clear communication and no surprises. I never had to follow up because Ara was always on top of things. Ara worked out a deal that felt fair and transparent, and the entire experience was professional and stress-free. If you're looking for a lease on a BMW, Ara is the person to talk to. He made what could have been a complicated process feel easy and straightforward. Thank you again Ara

Extremely poor customer service and experience with trying to get an M3 with Pacific. Dealer…read morewouldn't match another corporate BMW dealers written appraisal for my trade in and wouldn't even mark down the vehicle to offset even when I tried to work with them. We eventually came to a deal that would work within $50 of the price I wanted, yes $50. The salesman Ari said he would have his manager call me back as he couldn't adjust any more on his end from what he said. I personally went down to speak to the manager myself and leave with the vehicle but they had me waiting for 2 hours and he never showed up. He apparently went to lunch but never came back. Continued to call and never got a call or response back. The salesman and sales manager dropped the ball and never communicated back after numerous calls and text. Would not recommend coming to this dealer for a vehicle, as of today I still have not heard back. Went to Monrovia BMW where they discounted the vehicle, gave me what I wanted for my trade in and actually treated me with respect

I just purchased a 2026 Jeep Wrangler Rubicon X to replace a 2025 totaled in a collision. My former…read morevehicle was purchased from Autonation in Valencia. My recent experience was head and shoulders above that with Autonation. Glendale offered me a MUCH better deal and were very easy to deal with. The filled a full tank of gas too. The MOPAR extended warranty was better, more comprehensive , included OEM parts and was significantly less expensive than Autonation's third party warranty. Why? Because Autonation gouged me! BADLY. Great service and what nice, honest folks.

Another recall! In 2 years its my 4th one for my Jeep Wrangler !…read more What i love is that they do offer to pay for rental while i have my car at the service ! they also offer an uber ride within 10 miles to get u where u need to be ! i was 15 miles away but yet they still accommodated and called uber for me ! Rodger was super patient and got my car fixed in 1 day !

I had such a great experience working with Victor and Jayden on my first-ever car lease. I'll admit…read moreI was a little nervous going into the process, but they made the entire experience incredibly easy and stress-free. I am a first time car buyer/lessee. I didn't even know what to do, what i wanted, how to even begin. I was so lost in this process. I started at Toyota on Brand across the street, and that sales guy was so dismissive, I left without even test driving anything. I went across the way to Honda and Victor right away was so nice. He had me test drive a car I liked, and then discussed financing with me. It was a little out of my budget, so I left. Over the next two weeks I kept thinking about that car. Then this past week I saw Honda had a summer event, so I figured I would call up Victor. He remembered me and again, was so nice. I can't stress how nice he is. He had sold the car I wanted, but had the same model with a different trim available. It was an upgrade from the one I wanted. Victor was fantastic from the beginning. There was genuinely no pressure, which I really appreciated. He listened to my budget, worked with me to find numbers I was comfortable with, and at no point did I feel like I was being haggled or pushed into making a decision. I had called a couple of other Honda dealerships while I was shopping, and the level of customer service here was not even comparable. I knew he was giving me the best possible deal he could. Jayden was equally wonderful when it came time to finalize the lease. He explained everything clearly, gave me the information I needed to make informed decisions, and made what I expected to be the stressful part of the process surprisingly painless. What stood out most about both of them was that I never felt pressured. When I left the dealership, I felt like every decision I made had been my own. I never felt sold to. I felt listened to and taken care of. I drove away genuinely happy with both my new car and the experience of getting it. I would absolutely recommend Victor and Jayden, especially to anyone leasing or buying a car for the first time. Thank you both for making my first leasing experience such a positive one!

I had an absolutely amazing experience buying my car here! From the moment I walked in, the…read morecustomer service was exceptional. Everyone was welcoming, professional, patient, and genuinely focused on making sure I had the best experience possible. Daniel was awesome and helped us out a lot. What impressed me most was how knowledgeable the staff was. They answered every question I had clearly, explained all of my options without making me feel pressured, and made sure I felt completely comfortable and confident with my purchase. The entire process was smooth, transparent, and stress-free from beginning to end. It's rare to find a dealership that combines outstanding customer service with this level of knowledge and professionalism. I couldn't be happier with my new car or the experience I had purchasing it. I would absolutely recommend this dealership to anyone looking for a new vehicle.

Great Experience I…read morehad such a great experience working with Mark! He was extremely helpful, patient, professional, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, never made me feel pressured, and genuinely cared about helping me find the right vehicle. Mark went above and beyond to make sure I was comfortable and happy with my purchase. I truly appreciate his honesty, kindness, and excellent customer service. If you're looking for a salesman who actually cares about his customers, I highly recommend asking for Mark. He made this experience a great one!

Ughhhhhhh. Never mind below. So communication was great thought everything was great, someone was…read moresupposed to pick up my car at 9:30 this morning. It is 1040 now I have not heard from anyone. No one has shown up at my house, and I have called and texted. They need to get their stuff together here. I'm on my last chance for this. Back to a better star rating. . Evidently they had some issues with their system that was designed for them to be more efficient with scheduling appointments, etc. It wasn't getting any of the messages. Today I called and it was a different process. Got a text back quickly from one of the advisors were scheduled me for an oil change entire rotation. I love that they will come to my house and pick up the car and then drop it off. It'll allow me to be efficient at work.

Their staff is very professional and has excellent knowledge of the industry. They gave me a very…read morefair valuation for my vehicle. It was a very pleasant negotiation and Jesse was extremely fair. It was not the typical "used car dealer" experience!

While doing some traveling, I stopped into Trejos for a coffee and happened to strike up a…read moreconversation with a gentleman in line named Vince. We started talking about our shared love of food, and the conversation eventually turned to cars. I mentioned that I might be in the market for a vehicle. Based on how knowledgeable he was about being able to ship cars from LA to Florida, and how honest and easy he was to talk to, I gladly took his cell phone number. I was impressed by how straightforward and professional he was throughout the entire experience. There was never any pressure, just honest answers and a genuine willingness to help me find the right vehicle. Even though I wasn't planning on shopping for a car that day, I'm glad our paths crossed. If you're looking for a dealer who values integrity, treats people with respect, and makes the process comfortable, I would definitely recommend giving Vince at Future Auto Sales the opportunity to earn your business.